Knowledge Work Knowledge Work System System By: Nisha Debbarma 08-MBA-33

Sarah Ahmad 08-MBA-47Mohsin ahmad 08-MBA-29

Knowledge Management System

KM strategy in organizations

“KM is a concept in which an enterprise gathers, organizes, shares, and analyzes the knowledge of individuals and groups across the organization in ways that directly affect performance” - Robert S. Seiner

Knowledge Management :

Knowledge Management Knowledge Management is the discipline that helps spread knowledge of individuals or groups across organizations in ways that directly affect performance. Knowledge Management envisions getting the Right Information within the Right Context to the Right Person at the Right Time for the Right Business Purpose.

Major Types of Knowledge Management SystemsMajor Types of Knowledge Management Systems

There are three major categories of knowledge management systems, and each can be broken down further into more specialized types of knowledge management systems.

KNOWLEDGE MANAGEMENT IN KNOWLEDGE MANAGEMENT IN THE ORGANIZATIONTHE ORGANIZATION

KNOWLEDGE MANAGEMENT:KNOWLEDGE MANAGEMENT:

Office Automation Systems (OAS)(OAS)Knowledge Work Systems (KWS)(KWS)

Group Collaboration Systems (GCS)(GCS)Artificial Intelligence Applications (AI)(AI)

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KNOWLEDGE MANAGEMENT & KNOWLEDGE MANAGEMENT & INFORMATION TECHNOLOGYINFORMATION TECHNOLOGY

SHARE SHARE KNOWLEDGEKNOWLEDGE

DISTRIBUTE DISTRIBUTE KNOWLEDGEKNOWLEDGE

CREATE CREATE KNOWLEDGEKNOWLEDGE

CAPTURE, CAPTURE, CODIFY CODIFY KNOWLEDGEKNOWLEDGE

GROUP GROUP COLLABORATIOCOLLABORATION SYSTEMSN SYSTEMS

OFFICE OFFICE AUTOMATION AUTOMATION SYSTEMSSYSTEMS

ARTIFICIAL ARTIFICIAL INTELLIGENCE INTELLIGENCE SYSTEMSSYSTEMS

KNOWLEDGE KNOWLEDGE WORK WORK SYSTEMSSYSTEMS

NETWORKSNETWORKS

DATABASESDATABASES

PROCESSORSPROCESSORS

SOFTWARESOFTWARE

What is KWS?What is KWS?

...a methodology that optimizes human interfaces with the business process.

...a tool kit that integrates processes and software applications to execute work.

...a mechanism to capture institutional knowledge, promote productivity and improve quality

how how KWSKWS CREATE KNOWLEDGE ? CREATE KNOWLEDGE ?

INFORMATION SYSTEMS THAT AID KNOWLEDGE WORKERS to create, integrate new knowledge in organization

INTERNAL INTERNAL CONSULTANTS CONSULTANTS INTHEIR AREASINTHEIR AREAS

KEEP ORGANIZATION KEEP ORGANIZATION UP-TO-DATE IN UP-TO-DATE IN KNOWLEDGE:KNOWLEDGE: Technology; science; thought; the arts

CHANGE AGENTS:CHANGE AGENTS: Evaluating; initiating; promoting change

projects

KWS provides the following major benefits.

Improvements in Efficiency: The same work can be accomplished in less time. Improvements in Effectiveness: An increase in intellectual specialization within an organization. Improvement in Focus: More time is devoted to the primary mission/function of the organization. Work Elimination: Eliminates the need for some tasks or accomplishes them automatically. Less Rework: Reduces the amount of work that must be done.

Knowledge worker challenges

Fewer people and dollars available to complete work Loss of institutional knowledge Inconsistent decision quality Undocumented business processes Productivity and technology investments are not in step

What does KWS do?

For organizationsFor organizations

•Facilitates collaboration among workgroups •Reduces training requirements •Promotes business process perspective and improvement •Realizes productivity potential of technology

For managersFor managers

•Supports intelligent work distribution

•Provides graphical status of tasks

•Helps quantify, articulate and continually improve the business process

For employeesFor employees

• Streamlines job processes and procedures• •Manages task schedules

•Automates repetitive, labor- intensive tasks

•Frees workers to concentrate on challenging work and to be creative

Requirements of Knowledge Work SystemsRequirements of Knowledge Work Systems

Knowledge work systems require strong links to external knowledge bases in addition to specialized hardware and software.

What is a "Knowledge Worker"? - One who gathers data/information from

any source; adds value to the information; and distributes value-added products to others.

What is Knowledge Work? ◦ Complex ◦ Cyclical ◦ Flexible ◦ Decision Making

It has been estimated that 50% of Business Process Improvements can be Accomplished/Implemented with KWS

Typical applications of KWS

Employee performance evaluation system Contract requirements and monitoring

Monitoring budget execution

Property usage reporting

Examples of knowledge work Examples of knowledge work systemssystems

• CAD• Virtual reality• VRML• Investment workstations

Business processes Business processes supported by KWSsupported by KWSProcesses which require:

Access to information Shared data among

knowledge workers Institutional knowledge

Processes that are:Group oriented Cyclical or ad hoc Schedule driven

KWS Provides:

•PROCESS INTELLIGENCE

•EMPOWERMENT & SUPPORT for the KNOWLEDGE WORKER

•MANAGERIAL SUPPORT

•CHANGE MANAGEMENT, BPI, BPR, &

•BEST PRACTICES

PROCESS INTELLIGENCE

•On-line Executable Model of the Work Group Processes •Capability to Convert an IDEF Model to the Desktop •A Consensual Structure for Collaborative Work •Process...Tasks.........Steps •Both Textual and Graphical Symbology

EMPOWERMENT & SUPPORT for the KNOWLEDGE WORKER

•ToDo List •Task Hierarchy •Document Management •Workflow •Transparent Connection to Commercial-Off-The-Shelf (COTS) Software •Work Management Features

MANAGERIAL SUPPORT

•Ability to Control Changes and Authorize Assignments

•Relational Visibility Across Workgroups

•Turnover & Training Relief

CHANGE MANAGEMENT, BPI, BPR, & BEST PRACTICES

•Change Management •- Supports General Work Dynamics & Changes •BPI Accomodates and Encourages Incremental Change •BPR Accomodates Radical Changes •Creates and Captures "Best Practices"

M anagers

Inform ation w orkers

Productionw orkers

M anagem entInform ation

System s

Know ledge W orkSystem s

D ata P rocessing/Transaction Processing

System s

For management to control and plan the organisation

For clerical and professional people to process and create information and knowledge

For production workers to deal with customers and suppliers

The diagram shows a typical pyramid hierarchy and the technology that is there to serve its needs:

Knowledge work systems are there to help to deal with problems requiring technical  expertise or knowledge.  Software includes:

Word-processing for clerical staff; Spreadsheets for accounts, and sales staff; Database managements systems for keeping records; CAD for designers; Project management systems; Expert systems for specialist staff.  An example of this

may be a system that enables an engineer to select a particular metal alloy for a bearing.  He could type in the parameters he needs and the system can suggest several different alloys.  It is then up to the engineer to us his knowledge and experience to decide what alloy he will use.

Thank you…Thank you…