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Cracow November, 25th 2008
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Page 1: Korbitron AMI Business Profile

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Cracow

November, 25th 2008

Page 2: Korbitron AMI Business Profile

© SAP 2007 / Page 2

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CRM as the Unique way to successCRM for Utilities – Market Overview and Momentum

CRM for Utilities RoadMap

Page 3: Korbitron AMI Business Profile

© SAP 2007 / Page 3

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CRM as the Unique way to success

CRM for Utilities – Market Overview and Momentum

CRM for Utilities RoadMap

Page 4: Korbitron AMI Business Profile

© SAP 2007 / Page 4

� 20 years solution maturity including Utilities best practise

� 1300+ electricity, gas, and water utilities in 70 countries

� Billing of 600 million supply contracts licensed with SAP

� 100+ partner community in SAP for Utilities

� 350+ utilities managing assets with SAP

� 120+ power generation companies run SAP

� 300+ municipality utilities run SAP

� 150+ water utilities run SAP

� 21 of Top 25 utilities run SAP (100 % In EMEA)

� Leader in peer-group: 65% CIS and 33% ERP market share (Gartner)

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1000+ shipments of CRM 2007500+ implementation projects

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End of ramp-up 2 months ahead of time

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“We upgraded to SAP CRM 2007 in just three months” - StatoilHydro

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”Our sales reps rave about the improved ease-of-use of the SAP CRM 2007 solution” – Philips

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100,000 contributions in CRM discussion forums

Page 9: Korbitron AMI Business Profile

© SAP 2007 / Page 9

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����& ���%*�& +���CRM CUMULATIVE SHIPMENTS

652

944

0100200300400500600700800900

1000

RU

WK 2

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WK 14

WK 16

WK 18

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CRM 5.0 CRM 2007

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+45%� Standalone CRMEbay implemented standalone SAP CRM call center in 6 months for 3000 users (replacing Siebel)

� Standardizing on SAP CRMEoN group is upgrading their global call center, standardizing on SAP CRM

� Fast ImplementationIntervoice: Global CRM upgrade in 4 months; Statoil Hydro: SAP CRM upgrade in 3 months; Eclipse Aviation: 8 weeks; Florida Crystals went live on Interaction Center & Trade Promotion Management in 17 weeks

� Scalability Net App: 20,000 USERS, high transaction volumeHome Shopping Europe: 60,000 calls per day

� Ease of Use Intervoice: "During our CRM 2007 rollout training there were times when spontaneous applause erupted"

CRM 2007

CRM 5.0

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Industry Sectors

9283

77

5450

38 35 3528

23 22 21 21 20 17 15 15 14 14 13 9 9 9 7 7 7 5 3 3 10

1020304050

60708090

100

Profes siona l Servic

esH ig h Te ch

C ons umer Produc ts

U til it ies &

Was te

Indus tr ial M

ac h inery & Cpt.

Pub lic Sec torWh oles a leChem ica

l sAut om otiv e

Ban king

M ediaReta i l

O il & Ga sTelc o

Logi stics & P osta

l Serv ices

Primary Meta l & M in i ng

Build ing Ma teri a ls

F abrica ted Meta l Produ cts

Eng in ., Con stru

cti on & Ops

Ins uranceServ ic e Provi d

erL ifesc ienc e

Pas se nger & Cargo Svc

Healthcare

Aeros pac e & Defens e

Forest Pr., F

urn i tu re & T ext ile

H ig her Educ ation & Rese arc h

F inan cial Se rv ic esPha rm a

T ra nspor ta ti on

Page 10: Korbitron AMI Business Profile

© SAP 2007 / Page 10

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CRM as the Unique Way to Success

CRM for Utilities – Market Overview and Momentum

CRM for Utilities RoadMap

Page 11: Korbitron AMI Business Profile

© SAP 2007 / Page 11

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Page 12: Korbitron AMI Business Profile

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ComprehensiveSimple Flexible

CRM without compromise

Ease of use Innovationwithin

Utility Market

ChoiceTCO Reduction

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Complete sales, Marketing, service

processes for Utilities

High user adoption and user productivity

Flexible applications personalization and

configurationSOA Compliance

Page 13: Korbitron AMI Business Profile

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Simplified, PersonalizedUser Experience Guided Processes to ensure

consistency and reduce errors

Knowledge MgmtAlert and Rule engines

email Integrationto reduce agent training and costs

Microsoft Office & AdobeInteractive Forms

Seamless Integration

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Page 15: Korbitron AMI Business Profile

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New Customization Paradigma

SOA for Utilities Specific Processes

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End-to-End Business ProcessesCRM and IS-U as unique entity

Page 17: Korbitron AMI Business Profile

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Real-Time OfferManagement

Business CommunicationsManagement

Customer Financial Mgmt. And Credit Risk Processes

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Support Transact

Attract

Marketing, Sales & Servicefor Utilities

Page 20: Korbitron AMI Business Profile

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Selling of EnergyProducts to

the Residential Mass Market

(Interaction Center)

Customer Interaction Management

(Customer E-Services)

Selling of EnergyProducts to

Commercial & Industrial Customers

Customer Interaction Management

(Customer Service in Interaction Center)

Marketing and Analytics

Credit & CollectionsManagement

Page 21: Korbitron AMI Business Profile

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Customer Interaction Management

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Selling of EnergyProducts to

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Customer Interaction Management

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Marketing and Analitycs

Credit & CollectionsManagement

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Selling of EnergyProducts to

the Residential Mass Market

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Page 22: Korbitron AMI Business Profile

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Selling of EnergyProducts to

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Customer Interaction Management

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Customer Interaction Management

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Marketing and Analytics

Credit & CollectionsManagement

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Selling of EnergyProducts to

Commercial & Industrial Customers

Page 25: Korbitron AMI Business Profile

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Page 26: Korbitron AMI Business Profile

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Marketing and Analytics

Credit & CollectionsManagement

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Customer Interaction Management

(Customer Service in Interaction Center)Customer Interaction

Management

(Customer E-Services)

Page 27: Korbitron AMI Business Profile

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Page 28: Korbitron AMI Business Profile

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Customer Interaction Management

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Marketing and Analytics

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Credit & CollectionsManagement

Page 29: Korbitron AMI Business Profile

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Customer Interaction Management

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Credit & CollectionsManagement

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Marketing and Analytics

Page 31: Korbitron AMI Business Profile

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available today

Page 33: Korbitron AMI Business Profile

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CRM as the unique way to successCRM for Utilities – Market Overview and Momentum

CRM for Utilities RoadMap

Page 34: Korbitron AMI Business Profile

© SAP 2007 / Page 34

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© SAP 2008 / Page 34 This presentation is a preliminary version and not subject to your license agreement or any other agreement with SAP. This document contains only intended strategies, developments, and functionalities of the SAP® product and is not intended to be binding upon SAP to any particular course of business, product strategy, and/or development. Please note that this document is subject to change and may be changed by SAP at any time without notice. SAP assumes no responsibility for errors or omissions in this document.

200920082007

Page 35: Korbitron AMI Business Profile

© SAP 2007 / Page 35© SAP 2007 / Page 35

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J�� 9 ������������ & ����������& ��� ��K� Deep integration of real-time offer management� Much improved design and deployment of energy products/bundles� Deeper integration into marketing for campaigns and promotions� Support of new “smart products” for retailers operating in an AMI

environment that:� are aware of additional smart meter capabilities like load limiting� support load management programs� support prepay products w/o special prepay meters

� Integration of CRM into the portfolio management process

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SAP for Utilities - CRM Development Roadmap

DRAFT

Page 36: Korbitron AMI Business Profile

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