Kuehne + Nagel Contract Logistics
Finland
Kuehne + NagelContract Logistics
• Around 7.5 Mio m 2 warehouse space operated by Kuehne + Nagel worldwide
• + 500 warehouse locations
• More than 35,000 warehousing and distribution employees manage your inventory
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manage your inventory
• Standard worldwide IT platform and visibility
• Kuehne + Nagel Quality Management System KNPS
• We cover every aspect of contract logistics including strategic network design and material flow optimization, supply logistics, postponement / localization, warehousing, value added services, distribution as well as reverse logistics, refurbishment and repair.
Contract LogisticsGlobal Infrastructure and Know-How
500 Locations
60 Countries
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500 Locations
7.5 Million m 2 Warehouse Space
35,000 Employees
Kuehne + Nagel Contract LogisticsGlobal Footprint
Western EuropeLocations: ~300Space: 5,000,000 m2
North AmericaLocations: ~70Space: 1,300,000 m2
Middle East & Africa Latin America
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Middle East & AfricaLocations: ~10Space: 100,000 m2
Asia PacificLocations: ~60Space: 400,000 m2
Latin AmericaLocations: ~10Space: 100,000 m2
Eastern EuropeLocations: ~50Space: 600,000 m2
Contract Logistics Primary Focus and Objectives
To be recognized by our customers as the quality leader in
global logistics and supply chain management
“Best -In-Class” People
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Information-driven
supply chainmanagement
Complete Services And Capabilities
The Global Network
IndustrySpecialization
ConsistentGlobal
Operations
GlobalIT
Standards
“Best -In-Class” People
Contract Logistics Complete Services & Capabilities - Selection
OutboundLogistics
In-houseLogistics
InboundLogistics
� Warehousing� Vendor managed inventory� Kitting� Packaging� Light assembly
� Supplier management� Order management� Vendor managed inventory� Transportation� Customs clearance
� Shared and dedicated warehousing� X-docking� Kitting, re-packing / labeling� Postponement� Value added services
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After Sales Logistics
� Production logistics� Other value added services� Customer service management� Transportation management� Visibility services
� Visibility services� Shared and dedicated warehousing� X-docking� Re-packing / labeling� Customer service management� Visibility services
� Transport management / Pooling� Freight audit and payment� Customer service management� Transportation� JIT / JIS delivery� POD services� Visibility services
� Order management� Call Center� Warehouse / depot management� Delivery / pickup management
� Repair / refurbishment� Disposal� Collection and sorting� Repair vendor management
� Warranty management� Visibility services� Event management� Customer service management
Technical control
CCTV Systems• Record moving material• Follow up / Spot checks
Access control• Flexim System
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• Flexim System• Possibility to customize access for each staff member
Alarm System• Alarm System linked to Security Company 24/7/365• Regular checks by Security Company • Alarm Systems secured with separate power supply
Kuehne + Nagel – Contract Logistics
• Security training• Security working instructions (QSHE Manual)• Corrective and preventive actions (TIP System + CAPA)
Security processes
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• Corrective and preventive actions (TIP System + CAPA)• Rescue Plan • BCP• Security agreement with Subcontractors (Carrier Manual)• Access control (QSHE Manual)
Kuehne + Nagel – Contract Logistics
KN Group has following certificate (on top of ISO 9001 and 14001):
Security Management ( TAPA Certificate )-Technology Asset Protection Association
Security Management (C-TPAT Certificate )- Customs Trade Partnership Against Terrorism
QSHE Management (SQAS Attestation )- Safety and Quality Assessment System; chemicals
QSHE Management (GXP - Food )-Kansainvälisten ruokastandardien vaatimusten varmistaminen
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-Kansainvälisten ruokastandardien vaatimusten varmistaminen
QSHE Management (GXP - Pharma / Health-care)-Management system of WHO standard and other requirements
QSHE Management (EN 9100:2003 Certificate)-Inbound, Stock management, kitting, order preparation, internal and external distribution for aviation industry
More information: http://www.kn-portal.com/about_us/corporate_social_responsibility/
Kuehne + Nagel – Contract Logistics
Contract Logistics ITStandard Application
KN CL IT Strategy is based on core execution product:
Ciel FW/FD
Product features:� Global reach� State-of-the-art functionality plus a range of support tools
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� State-of-the-art functionality plus a range of support tools� Extensive team of Corporate, Regional & Local IT Specialists� Formal Change Management process - Worldwide� Formal Release Program plus sub-releases per project� Global 24/7 Technical Support� Regular Superuser Updates & Training� Full EDI Integration with Client & Supplier systems� Global, multi-site Reporting� Real-time inventory & shipment Visibility
Centrally hosted, dedicated servers
24/7 Service
High Availability (>99%)
~2700 Message Formats mappedAll Industry Message Standards supported:
� EDIFACT, iDOC, ANSI X12 …� Flat-File� Client own formats� KN XML Schemas
Corporate & Regional Development Teams
Processing
Transformation
Contract Logistics ITIntegration Via KN IBroker
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867 Trading Partners
~16m Messages per month
Web Based eTrack
Dashboard View
Alert Messaging
Information
IntegrationConsultancy
Development
Project Management
CommunicationSupports all message transfer
protocols and methods
Mutiple Transfer methods: Industry Standard protocols:3rd Party VANs X25Point-to-Point AS/2Internet FTP/SFTPemail
KN Login InventoryBase functionality
�Complete inventory end-to-end visibility by � Site/Multi-Site� Lot Number� Article� …
�Detailed information on stock levels within WHS
multi sitelot
numbersstock level& details
transactionhistory
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�Support of Trading Groups�Transaction details of WHS operations
�Full transparency of multi-site / multi-client netw orks�Real-time information updates of inventory figures and
statuses�Proactive alerting & event monitoring
KN Login InventoryBenefits
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�Proactive alerting & event monitoring�Highly configurable
� Customized views � Flexible search criteria� Configurable user profiles
�Support of Trading Groups�Web Order Entry capabilities
The Kuehne + Nagel Production System KNPS
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The Kuehne + Nagel Production SystemObjectives, Pillars and Principles
KNPS Operations Principles
• Continuous Improvement
• Early Information
• Process & Cost Control
Per
form
ance
Kuehne + NagelProduction System
Cost Efficiency
ConsistentGlobal Operations
BestService Quality
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• Workload Planning &
Balancing
• Zero Failure
• Discipline & Continuity
• Go & See
• Multi-skilled People
KNPS Operations Principles
Pro
activ
eP
erfo
rman
ce
Per
fect
ion
Pas
sion
ate
Peo
ple
The Anchor Principles
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Customer Transition and Integration Cycle
%
CTI EngagementVolume
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To ensure a smooth transition and integration of our customers’ business through a proven methodology, using experienced project specialists, standardized tools and systematic knowledge transfer to manage, control and report implementations globally.
CTI Mission
Tender
Phase
Implementation
Phase
Ramp-up
Phase
Operation
Phase
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Corporate
Regional
Tools• Risk Analysis
• Project Definition Document
• Change Management
• Decision Log (Registration)
• Issue Log
• Weekly Project Status ReportTraining
Feedback
Customer Transition And IntegrationWorldwide Best Practice
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Regional
National
• Weekly Project Status Report
• Project Plan
• Data Validation
• Logistics Concept
• SOPs
• Operational Training
• Testing
• Hand-over Document
• Lessons Learned
• Etc.
Training
Feedback
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Customer Transition and Integration - Experience
- + 200 larger implementation projects per year
- + 50 CTI project managers
- + National and Local CTI trained project resources
- Globally rolled-out in current form since 2007
- Regional and global central project reporting &
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- Regional and global central project reporting &
controlling
"We are very happy to have chosen K&N as partners. They
were very professional and flexible, in particular during
the critical transition phase of the warehouse move."
- BMW, Vancouver warehouse move. -
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Final Slide
Thank you for your attention