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Labor and Labor and Industries Industries Mobility Mobility Implementation Implementation
Labor and Labor and IndustriesIndustriesMobility Mobility
ImplementationImplementation
1975 1980 1985 1990 1995 2000 2005
Technology Shifts
Mainframe Windows Desktop Internet
March 12, 2010 March 7, 2012
Mobile Technology Shift
Declining PC Sales
In the wake of Apple’s iPad, Hewlett Packard announced a record quarterly loss of $8.9 Billion (2nd Quarter 2012)
AP, August 23rd 2012
PC Sales Continue Decline
Global PC Shipments Fall by 13.9%
(1st Quarter 2013)
Wall Street Journal, April 10, 2013
L&I Mobile Initiative
L&I has more than 200 auditors and inspectors that spend several days at a time on the road visiting several field sites sometimes in remote locations.
These employees need better tools
18th Century Technology
Inspectors still use paper & pencil to capture data.
Lack of Information
Compliance opportunities are missed because inspectors lack access to information about activities and contractors at sites.
Trip Routing
Planning trip routes and site visits is inefficient. Inspectors spend more time than necessary on the road.
User Context
Field Staff
Knowledge Workers
Public
BYOD
Public Mobile Support
Adaptive layout and design applied to L&I Web-based content and applications
LNI.WA.GOV
Scoping
Field Staff
Knowledge Workers BYOD
Mobility Model
DEVICE
MANAGEMENT
BUSINESS DATA
DATA CHANNELS
COTS APPS
CERTIFY
Proof Points
Development
Management
Integration
Security
User Experience
Test Plan
DEVICE
MANAGEMENT
BUSINESS DATA
DATA CHANNELS
COTS APPS
Development
Management
Integration
Security
User ExperienceMobility Model Proof Points
L&I’s Proposed Solution
DEVICE
MANAGEMENT
BUSINESS DATA
DATA CHANNELS
COTS APPS
iPhone/iPad
McAfee EMM
MADP RFP
App Control
Adopted by ITPG
L&I’s ImplementationiPhone/iPad• All Blackberry Phones replaced with iPhones.
• Centralized purchasing and deployment.
• Application Provisioning – Work In Progress
•Single Apple ID for devices
•Separate Apple ID’s for provisioning staff
• Disabled Apple Store, Facetime and iMessage
L&I’s ImplementationEnvironment
• Proxy gateway server at CTS• Juniper VPN• Verizon Virtual Private Network - Conceptual
• Web Server for hosting:• Mobile Device Management (MDM)• Mobile Application Development Server• Mobile App Distribution Point
L&I’s ImplementationMDM – McAfee EMM
• MDM Benefits• Extend EAS Security Policies
• Centralize management
• Apple Volume Purchasing Integration
• In-House App Store
• Reporting
• Extended Device Control
• Multiple User Logon
L&I’s ImplementationMDM – McAfee EMM
• McAfee EMM Benefits• Integrates with ePolicy Orchestrator• Low Cost• Rapid Deployment• Small Footprint
• McAfee EMM Challenge• Disabling Apple App Store prevents VPP app deployment
L&I’s ImplementationMobile App Dev Platform - Verivo
• Benefits• Rapid development (declarative)• Cross-platform• Small footprint
• Observations• Vendor behaves like a development contractor• Cross-platform limitations
L&I’s ImplementationApp Control
• Disabled Apple App Store• SharePoint as one of two data input channel• SharePoint client controls data on iOS• MDM provides device security boundary
DATA CHANNELS
L&I’s ImplementationApp Control DATA CHANNELS
L&I’s ImplementationApp Control COTS APPSDifferent user profiles
• Apple Volume Purchasing Program
• Apps targeted to user profiles
L&I’s ImplementationApp Control Common Apps
• Infragistics SharePlus – SharePoint Client• Microsoft Lync – Unified communication• Google• Google QuickOffice - Conceptual• Microsoft Office Web Apps - Conceptual• Junos Pulse – Juniper VPN
L&I’s ImplementationApp Control Profile Apps
Dozens of applications from various sources requested including:
• FEMA• OSHA• Health & Medical• And more…
L&I’s ImplementationLessons Learned
• McAfee EMM• App management not robust• Good value for McAfee customers
• Verivo• Product still meeting expectations• Relationship with AT&T complicates implementation
• SharePlus • holds promise for data control via SharePoint
L&I’s ImplementationLessons Learned
• Verizon’s Virtual Private Network • Holds promise for connectivity
• Single Apple ID on all iOS devices• Broadcast iMessage and Facetime to all devices• Plan to mitigate with Microsoft Lync
• Broad pool of ready-made apps of value to the agency from the Apple App Store
Questions
