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OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 1 of 24 LABOUR DYNAMICS CC LABOUR RELATIONS PRACTITIONERS REG: 2001 / 2711 (A PROUD MEMBER OF THE NAMIBIAN LABOUR PRACTITIONERS ASSOCIATION) VAT REGISTRATION NUMBER: 2917238-01-05 A CLOSE CORPORATION PROFILE
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Page 1: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS

Page 1 of 24

LABOUR DYNAMICS CC LABOUR RELATIONS PRACTITIONERS

REG: 2001 / 2711 (A PROUD MEMBER OF THE NAMIBIAN LABOUR

PRACTITIONERS ASSOCIATION)

VAT REGISTRATION NUMBER: 2917238-01-05

A CLOSE CORPORATION PROFILE

Page 2: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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AN INTRODUCTION TO THE COMPANY

THE CLOSE CORPORATION BRAND

THE MEMBER PROFILES

OUR MISSION STATEMENT

OUR BUSINESS

OUR AIM

OUR CLIENTS

OUR SOCIAL RESPONSIBILITY

THE CLOSE CORPORATION SERVICES

CLOSE CORPORATION REFERENCES

VISIT OUR WEBSITE AT : www.labourdynamics.com

Page 3: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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Dear Prospective Client, Welcome to Labour Dynamics cc Labour Relations Practitioners, leaders in the industrial relations field in Namibia. We hope that this profile will provide all the required information in order for you to make an informed decision on a chosen service provider. You, as a prospective client, are entitled to only the best value added service for your money. We at Labour Dynamics cc Labour Relations Practitioners are committed to adding the best possible value for money. More than this we are a Namibian close corporation based in Windhoek, fully owned by a Namibian for Namibians. Should you have any queries or special requirements, please do not hesitate to communicate them to us in order for us to accommodate you. Specifically, training has become a vital area as it is coupled to the Equity Bill and Affirmative Action Plans, which require detailed information regarding the training of staff, which further ensures compliance. One of the crucial aspects of a successful Affirmative Action process would be a shift in emphasis in terms of training and development. Aspects that must be considered include creating and empowering attitude/culture, coaching and monitoring, concentrated psychological/competence development, development/learning experiences and training of trainer’s (transfer of ownership). A trained and motivated employee will contribute enormously to the growth of a business. Employers are encouraged to ensure that all employees receive proper training especially giving preference to employees from designated groups. This as well as future training must be reflected in Affirmative Action plans in order to obtain compliance. Currently relative employers are companies that have twenty-five or more employees. We are not accredited to the Namibia Training Authority / Namibia Qualifications Authority (NTA / NQA) as yet as our training is considered as soft skills, non-vocational training by both NTA / NQA. This will however change shortly when the NTA / NQA set out the standards for soft skills non vocational training with our application then pending. One should also not just accept the inevitable but be pro-active and ensure pro-active labour management. One of the avenues of pro-active labour management is without doubt TRAINING. Investment in your staff will bring handsome returns in terms of added value to your company. Not only is this return on investment a certainty, but so is the personal growth of the individuals, who the company will depend on to bring in the excellent financial returns required to be profitable so,

TRAIN AND GAIN!!!

Page 4: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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Labour Dynamics cc, a pro-active labour relations practice believes that the client comes first and foremost. It is your expectations that must be exceeded for us to deliver outstanding client service. You are our existence and this we will never forget. Clients in Namibia can and are given outstanding client service – exceeding client expectation by a truly proud Namibian close corporation based in Windhoek with an extended client base nationally. Labour Dynamics cc operates in three distinctive areas of business namely labour law consultation & representation, company documentation and training, in essence, providing a total package solution. As a pro-active labour relations practice, Labour Dynamics cc is also the first (and still currently, the only) close corporation in this discipline to register an active website. We would encourage your business to take advantage of this site at :

www.labourdynamics.com

Labour Dynamics cc look forward to proving itself as the chosen Namibian service provider and a true business partner who will add real value to your business.

Yours sincerely ROBIN C RAINES PRINCIPAL MEMBER PER: LABOUR DYNAMICS CC LABOUR RELATIONS PRACTITIONERS

Page 5: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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PRINICIPAL MEMBER PROFILE

ROBIN C RAINES H (Dip Bus M) Daim Robin Raines, a Namibian citizen, founded Labour Dynamics cc Labour Relations Practitioners in February 2002, which specializes in the fields of industrial relations, conflict resolution and labour related issues with major prominence given to training and development. Robin holds his Higher Diploma in Business Management (Dip Bus M) The Southern African Institute of Management Science, a three-year distance study program and has been involved in the disciplines of sales and marketing, sales management, industrial relations and training for some twenty years plus in Namibia. In addition he has successfully participated in inter alia training facilitations by Strategem Finance, Bill Price and Labour Solutions Corporation. He has had hands on, practical experience, working for a top blue chip Namibian company for some eleven years where he held a senior management position before leaving the corporate world to spread his wings in private business. Prior to becoming self-employed as a labour relations practitioner Robin gained extensive experience in the retail and liquor industries in Namibia with Namibia Breweries Ltd. It was from this background that he developed his skills and experience. Robin is also a founder member (and currently Secretary) of the Namibian Labour Practitioners Association (NLPA). He is also the President of the Namibian Employers Association (NEA) and more recently he has also served a term on the Labour Advisory Council (LAC) while currently appointed to the Committee for Dispute Prevention and Resolution to the Minister of Labour and Social Welfare. Robin also serves on the Board of Governors of SOS Children’s Village as part of a recognized social responsibility. Robin conducts various training interventions and seminars on a weekly basis in addition to representing company clients in labour matters. He is also extensively engaged in negotiations with various Unions on behalf of clients of Labour Dynamics cc on a regular basis. Robin has also proudly authored and published a series of books in easy to understand English and Afrikaans (a first in Namibia) on labour law in Namibia under the following titles: Easy Labour Law for Domestic Workers Maklike Arbeidsreg vir Huishulpe Easy Labour Law for Farm Workers Maklike Arbeidsreg vir Plaas Werkers

(Already published, launched an available)

Easy Labour Law for Businesses Maklike Arbeidsreg vir Besighede

(Due to be launched in October / November 2017)

Page 6: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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MANAGING MEMBER PROFILE

SIMON P RAINES Simon is a member of the close corporation with the designation of Managing Member. He is in essence the “backbone” of the practice and comes with ten plus years of conflict resolution experience. He is the lead litigator and deals with almost all litigation matters including conciliation and arbitration. It is his efficient daily running of the practice that makes us a leader the leader in the market place. His skills have been forged at the “coal face” so to speak and he also serves diligently as the Secretary General of the Namibian Employers Association (NEA). Through his efforts on all fronts of industrial relations a s a whole discipline, he is well recognized by his peers (and even his adversaries) as one of the top practitioners in Namibia, who is always fair and exceptionally ethical in all his dealings within the discipline.

THE CLOSE CORPORATION BRAND The brand is made up of the twelve “heads of wisdom”. This represents teamwork, harmony in relationships and productive personnel. Combining these elements, we have created a Namibian champion with the capabilities and the resources to establish a well-balanced portfolio of services. The close corporation colours of silver, white and copper represent the uniqueness of Labour Dynamics cc and this is reflected in all our communications and documentation.

OUR MISSION STATEMENT Through our commitment to total quality, client satisfaction and service, we are committed to becoming the recognized market leader in the field of labour relations in Namibia. At the same time we commit ourselves to conducting our business in a responsible and ethical manner ensuring an environment of absolute trust and confidentiality.

OUR BUSINESS

Labour Dynamics CC is a registered Namibian close corporation. It is fully owned by a member of Namibian nationality. The principal member of the close corporation has experience of thirty plus years in the disciplines of Industrial relations, Human Resources, Employer / Employee relationships and Sales & Marketing. Of these thirty plus years, eleven years were served with a top blue chip Namibian Company, which has formed the major basis of the most comprehensive training field in Namibia. The close corporation is a labour and industrial relations practice who firmly believes in offering opportunities to all aspiring practitioners in the discipline, hence our well known and well recognized continuous internship program. Labour Dynamics CC adds value to your business by adding in excess of thirty years hard earned experience in advising and consultation to major corporations, government, semi state and even small and emerging business and has extensive experience in rendering IR / HR, labour relations and labour law solutions and services throughout Namibia. Labour Dynamics CC indeed also has a very enviable success record in representing and resolving labour law matters as a whole.

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Our key strengths are our staff, all of whom are exceptionally well-trained & well qualified Namibians from various Namibian backgrounds, each with an all consuming passion for resolving conflict, our local market leadership,

our extensive local market knowledge, our strong and excellent client relationships and the structural capacity to pro-actively add value to any

business in Namibia.

OUR AIM

To bring together and develop into an effective organization, the men and women who make up an enterprise and having regard for the well being of the individual and working groups, to enable them to add value to that enterprise, by making their best contribution to its success.

OUR CLIENTS All employers large or small, from major corporations, to government, semi state, small and emerging business who are part of the workforce of Namibia, be they corporate or informal. We are committed to long-term partnerships with our clients producing unique and specially tailored packages. They are the most important people to our business and we will always treat them as such.

OUR COMMITMENT TO TOTAL QUALITY, CLIENT SATISFACTION AND SERVICE Labour Dynamics cc will not compromise on these three cornerstones of the business. A firm commitment can be seen in the full presentation packages produced for and suited to the needs and requirements of our clientele.

SOME OF OUR DIVERSE CLIENTS SWAKOPMUND HOTEL & ENTERTAINMENT CENTRE (THE LEGACY HOTEL GROUP) Exclusive contract of representation and training SHOPRITE CHECKERS GROUP (PTY) LTD (HUNGRY LION, HOUSE & HOME, OK FURNITURE, U-SAVE AND SENTRA) Exclusive contract of representation and raining UNITED LIQUOR Exclusive contract of representation and training KEURWYNE Exclusive contract of representation and training WINDHOEK COUNTRY CLUB RESORT & CASINO (THE LEGACY HOTEL GROUP) Exclusive contract of representation and training HOTEL HEINITZBURG Exclusive contract of representation and training NAMIBIAN BROADCASTING CORPORATION Exclusive contract of representation and training

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CENORED Exclusive contract of representation and training WALVIS BAY CONVENIENCE CENTRE Exclusive contract of representation and training OHORONGO CEMENT Exclusive contract of representation and training KAAP AGRI Representation and training ADCON Exclusive contract of representation and training AGRA LTD Exclusive contract of representation and training SOS CHILDRENS VILLAGE ASSOCIATION Exclusive contract of representation and training OFFICECONOMIX GROUP Exclusive contract of representation and training IA BELL Exclusive contract of representation and training TRANS DESERT LOGISTICS Exclusive contract of representation and training OJ CONSTRUCTION Exclusive contract of representation and training AREBUSCH TRAVEL LODGE Exclusive contract of representation and training SOUTHGATE SERVICE STATION Exclusive contract of representation and training COCA-COLA NAMIBIA BOTTLING COMPANY PTY (LTD) Exclusive contract of representation and training

CITY SAND Exclusive contract of representation and training ROSSING URANIUM LTD Training NAMZINC (SKORPION MINE) Training NAMDEB Training NAMIBIA CONSTRUCTION (PTY) LTD All Industrial Relations assistance

Page 9: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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OUR SOCIAL RESPONSIBILITY

Labour Dynamics CC recognizes the environment and especially the community at large in which it does business. It further recognizes that it has a responsibility towards this community at large. For this reason we regularly and actively engage in pro bono services for those not as privileged as everyone else to have access to fair and just remedy considering the high financial burdens involved. Robin also serves on the Board of Governors for SOS Children’s Village in Namibia. This is our manner of positively contributing to the community we serve at large. CUSTOMER SERVICE is all about expectation! MEETING customer expectation is REASONABLE service! EXCEEDING customer expectation is OUTSTANDING service!

WE ARE COMMITTED TO

OUSTANDING CUSTOMER SERVICE!

THE SERVICES AMONGST OTHERS PROVIDED BY LABOUR DYNAMICS CC

THAT ADD VALUE TO YOUR BUSINESS

ARE… ADMINISTRATION AND CONTRACTS Of employment. MOA, Acknowledgement of debt. Recognition agreements. CODES Of conduct. Disciplinary procedures. General employment practices. POLICIES FINANCIAL Delegation of powers. Budgeting and budgetary controls. Safe cash handling. Cash handling and banking. Petty cash.

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NON-FINANCIAL Early retirement, retrenchment and redundancy. Leave administration. Transfer and relocation. Vehicle scheme. Company transport, allowance and mileage claim. Recruitment, placement and employment. Grievance procedures. Fixed term employment. Tool policy. Affirmative action plans. HIV aids policy. Exit check lists. Exit interviews. Industrial relations. Sexual harassment. Smoking policy. Job Descriptions. Bonus policy. Affirmative action policy. Training and development policy. Drug and alcohol abuse policy. TRAINING In addition to regular facilitations on various subjects, especially designed in-house training facilitations and team building for results can be developed to suite your needs and requirements. All our training facilitations are developed in Namibia with Namibian law at the heart thereof. Further, training of shop stewards and mentorship programs are also offered. See our current training facilitation listing of facilitations on offer under personal supervision of Robin C Raines.

Page 11: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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TRAINING

TABLE OF FACILITATIONS

CHANGE MANAGEMENT2xDays(COMBINEDTHEORYANDPRACTICALAPPLICATION)

OBJECTIVES

• To ensure that you remain one step ahead of your competitors • Lead changes to ensure survival in the competitive business world • To learn the techniques required for successful change management • Understanding the implementation of change management • Maximizing gain from change management

CONTENT Understanding change Why change at all? The causes of change Recognizing the sources of change Types of change Planning change Goal setting The demand for change Essential changes Complexity of change Involving staff Timing Action plans Effects of change Resistance to change Testing and checking plans Implementing change Responsibility Culture Limiting resistance Monitoring progress Assumptions Maintaining the momentum of change Building on change Assessing your own change management skills

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SUPERVISORY DEVELOPMENT FACILITATION

3xDays(COMBINEDTHEORYANDPRACTICALAPPLICATION)

Includesassertiveness,interpersonalskills,conflictmanagement,planning,leading,control,problemsolving,organizingandpresentationskillsamongstothersubjects.

OBJECTIVES

• To understand the changing environment • How to become an organized manager • Understanding conflict in the workplace • To develop confidence in handling industrial relations situations • To develop the skills required in effective communication, relationships handling

complaints, corrective action and conflict • How to be assertive

CONTENT

* Change management * Planning, organizing and Control * Leadership * Communication * Assertiveness * Conflict management

“OUTSTANDING CUSTOMER SERVICE”

1xDay(COMBINEDTHEORYANDPRACTICALAPPLICATION)

OBJECTIVES

• To understand how to deal with customers • Understand the relationship between customer and service provider • Stop your customers from becoming victims • How to handle unhappy customers • What are customers in the grand scheme of things • How to keep and increase your customer base • Understanding attitude

CONTENT

It’s all about attitude Customers that have become willing victims What customers love and hate Handling unhappy customers Keeping and extending customer base The attributes of success Case studies

Page 13: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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EFFECTIVE BUSINESS COMMUNICATION

2xDays(DAY1–THEORYANDDAY2–PRACTICALAPPLICATION)

OBJECTIVES

• To gain confidence in communicating effectively • To improve communications skills • Understanding body language • Written communication skills • All the key aspects of business communication

CONTENT

Learning the basics Better communications Body language Gestures Listening Asking the right questions Reading Notes Information exchange Making contact The telephone Letters Briefings One to one communication Chairing meetings Reaching an audience Selling Negotiating Reports Proposals Visual impact Identity Public relations Advertising Work communications Does the message get through? Assessing your own communication skills

EFFECTIVE NEGOTIATION SKILLS

2xDays(DAY1–THEORYANDDAYTWO–PRACTICALAPPLICATION)

OBJECTIVES

• Introduction to negotiations • Dealing with negotiators • How to apply negotiations successfully • Identifying substantive and negotiations behaviour • Learning the skills to negotiate successfully • Ensuring that delegates are familiar with negotiations and are able to negotiate in a

variety of roles • Understanding the need for negotiations • Acquiring the skills necessary for becoming a skillful negotiator • Understanding the roles of the negotiation team • Understanding that someone else’s failure is your success

CONTENT

The sweet challenge (Negotiation skills wakeup call) Practical negotiations

Page 14: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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TRAIN THE TRAINER

4xDays(COMBINEDTHEORYANDPRACTICALAPPLICATION)

OBJECTIVES By the end of this facilitation each delegate will demonstrate, to the satisfaction of his / her colleagues and to the instructional staff, his / her ability to:

• Design a training program. • Conduct a properly planned lesson.

CONTENTS

Role of the trainer. Principles of learning. Needs analysis. Establishing training aims and measureable objectives. Designing training strategies and content. Establishment of specific training programs. Training presentation. Lectures and discussion groups Training evaluation

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TEAM AGREEMENT FOR RESULTS

2to3(max)xdays(TEAMBUILDINGSESSION)

OBJECTIVES

• To become confident and competent team players • To become company role models • Endeavour to become team experts in various disciplines • Pool the resources of the team for the common good of the company • To become team mates and life-long learners • Realize that the team members are essential to one another • A co-operative team and a steady stream of solvent clients are vital to any business

success • To take responsibility and accountability for team actions • Achieve team agreement

CONTENT

• High interdependence amongst team members • Good people skills • Commitment to the team and to the company • Vision and mission statements • The willingness to contribute actively • Relaxed climate for communication • Risk management • Clear goals, objectives and established targets • Definition of member roles • Examination of errors without personal attacks • Capacity for creating new ideas • Influencing the agenda • Agreement for results

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EFFECTIVE INTERVIEWING SKILLS 2xDays(DAY1–THEORYANDDAY2–PRACTICALAPPLICATION)

OBJECTIVES

• Gaining the skills required for handling interviews • Gaining the confidence to do interviews • Developing your interviewing techniques

CONTENT

• Module 1. Interview preparation The selection process What are the objectives? What are the job requirements? How do I recruit? The process system The curriculum vitae Reviewing applications Who are the interviewees? Arranging interviews Interview locations What strategy is to be used? Question preparation Listening skills Are you prepared

• Module 2. The interview Opening the interview Applicant evaluation Interview control Body language What tests can be used? Closing the interview

• Module 3. Study of the interview What impressions were made? The applicant shortlist Subsequent interviews The right applicant for the position The final job offer What do I do with unsuccessful applicants? Assessing your own ability to conduct interviews

Page 17: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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YOUR BUSINESS, MY BUSINESS, OUR BUSINESS BASIC BUSINESS SKILLS

1xday(COMBINEDTHEORYANDPRACTICALAPPLICATION–MUSTCOMMENCEAT08h00ANDWILLONLYENDAT17h00)

OBJECTIVES

• To give a practical understanding of what is business • Understanding how a business is managed on a day to day basis • Role play delegates in various management positions in a business setting • Enable delegates to make management decisions in their own business scenario.

This facilitation is based on six practical trading periods in which delegates fill management positions in a business (from MD/CEO to general worker) in addition to being the work force

• Enable delegates to understand why management must make certain decisions • Enable delegates to recognize when an economic demand to the company is not

reasonable • Enable delegates to understand what happens to money made by the company

CONTENT

Understanding the language (terminology) of the business world Basic business skills What are taxes and why must they be paid? What is the cost of money (interest) and why must it be paid? Quality and technology. What does this mean to the employees? What are margins and how do they affect employees? Quality VS quantity and how it affects employees. What are the effects of retrenchment? Are their alternatives? Supply and customer demand. Is overtime always adding value? What are the effects of competition in the industry? Budgeting, (a license to spend?) and costs. What is the break-even point and how do we calculate it? Overtime and business competition Your business, My business, Our business – How true is this statement? Am I really involved? Am I really committed to making the company profitable and successful?

Page 18: LABOUR DYNAMICS CC LABOUR RELATIONS … LABPRAC PROFILE.pdf · OUTSTANDING CLIENT SERVICES - EXCEEDING CLIENT EXPECTATIONS Page 3 of 24 Dear Prospective Client, Welcome to Labour

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POOR PERFORMANCE (INCAPACITY) OR MISCONDUCT 2xdays(DAY1–THEORYANDDAY2–PRACTICALAPPLICATION)

OBJECTIVES

• Introduction to poor performance • Dealing with incapacity • How to chair hearings for incapacity or misconduct successfully • Identifying poor performance behaviour • Learning the skills to differentiate successfully between poor performance and

misconduct • Ensuring that delegates are familiar with procedures • Understanding the need for poor performance counseling • Acquiring the skills necessary for becoming a skilled chairperson • Understanding the roles of management in poor performance Vs misconduct

CONTENT

Theoretical application and practical application Role play action

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SHOP STEWARD TRAINING

2xDays(DAY1–THEORYANDDAY2–PRACTICALAPPLICATION)

OBJECTIVES

• To understand how to manage conflict through building effective working

relationships • The relationship between past, present and future industrial relations • A shop stewards role in the company • To develop confidence in handling industrial relations situations • To develop the skills required in handling complaints, corrective action and conflict • Becoming a company asset

CONTENTS Understanding the conflicting nature of industrial relations History of trade unions Understanding the IR system Trade unions and organizational rights Roles and rights of shop stewards in terms of the Recognition Agreement and Company policies Shop steward responsibilities to the Company in terms of Company policies Trade union objectives Trade union and management relationships Understanding industrial relations concepts Developing skills in handling discipline, disciplinary hearings and grievances Negotiation skills The Namibian Labour Act No 11 of 2007 and any statutory amendments thereto

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PRACTICAL APPLICATION OF NAMIBIAN LABOUR LAW

LABOUR ACT NO 11 OF 2007 1Xday(THEORY/PRACTICALAPPLICATION)

OBJECTIVES

• Introduction to the Namibian Labour Law No 11 of 2007 • How to apply the labour law in your daily routine • Identifying actions to be taken • Learning the skills required to apply Namibian Labour Law No 11 of 2007

CONTENT

The Namibian Labour Act No 11 of 2007 How does it differ from the previous Act No 6 of 1992 What is an employer/employee relationship? What are the duties of the employer and the employee? What documentation do you need to avoid unpleasant labour disputes? Disciplinary procedures Fair and unfair dismissals Procedural and substantive fairness Grievance procedures Contracts of employment Labour inspectors – friends or enemies What is arbitration and what to do if you are summonsed? Day to day problems experience by employers (Case studies) Can we work together for the common good of both employer and employee?

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INITIATING AND CHAIRING DISCIPLINARY HEARINGS

2xDays(DAY1–THEORYANDDAY2PRACTICALAPPLICATION)

OBJECTIVES

• Introduction to formal disciplinary enquiries • Dealing with reasonability and fairness • How to apply rules of conduct at disciplinary enquiries • Identifying the roles of participants in disciplinary enquiries • Learning the skills to initiate and chair disciplinary enquiries • Gaining the confidence required to initiate and chair disciplinary hearings • Ensuring that delegates are familiar with and are able to conduct disciplinary

enquiries in a number of roles. • Understanding the roles of the different people in attendance • Applying the rules of evidence

CONTENT

Understanding discipline in the workplace Breach of contract Understanding termination of employment Misconduct Incapacity Operational requirements Termination due to incapacity Dealing with misconduct Preparing the charges Principles of fairness taking substantive and procedural issues into account The disciplinary process and the roles of each participant Considering the sanction – standard and alternatives Conciliation and Arbitration Recognizing and avoiding the mistakes that cost the company thousands of dollars Pro-forma documentation Case studies

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“STAFF ENGAGEMENT FORUM TRAINING”

1Xday(THEORY/PRACTICALAPPLICATION)

OBJECTIVES Learn how to achieve maximum levels of work performance and lasting change

CONTENTS

What drives employee engagement? Why it matters? Emotional drivers. Building the culture. Enhancing employee engagement. Strategy Types of employees Engaged employees Culture Satisfaction and the employee Turnover Vs Unwarranted turnover Innovation Engagement activities for employees Affinity Affiliation Autonomy Forum plan

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DISCIPLINARY HEARINGS Because we realize that time is money, we can attend to your needs in total, saving you the manpower, time and money of using your own staff to chair disciplinary hearings. Labour Dynamics cc is available to complete the entire process for you as client.

A FEW COMPANY REFERENCES

(We insist that you check our references for your own peace of mind!) WALVIS BAY CONVENIENCE CENTRE JANNIE & LILIAN THERON – OWNERS TEL : 064 207 248 FAX : 064 207 253 CEL : 081 124 0884 or 081 129 8890 E-MAIL : [email protected] HOTEL HEINITZBURG BEATE RAITH – OWNER TEL : 061 249 597 FAX : 061 249 598 E- MAIL : [email protected] LEGACY HOTELS WINDHOEK COUNTRY CLUB RESORT & CASINO TONY BOUCHER – GENERAL MANAGER TEL : 061 205 5911 FAX : 061 205 5511 CEL : 081 124 3443 E-MAIL : [email protected] LEGACY HOTELS SWAKOPMUND STATION HOTEL & ENTERTAINMENT CENTRE JANET WILSON-MOORE – GENERAL MANAGER TEL : 064 410 5200 FAX : 064 410 5360 CEL : 081 127 5959 E-MAIL : [email protected] AGRA GRIFFORT BEUKES – HR MANAGER TEL : 061 290 9217 FAX : 061 290 9207 E-MAIL : [email protected]

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OFFICECONOMIX GROUP PAUL OOSTHUIZEN – PRINCIPAL MEMBER TEL : 061 248 444 FAX : 061 248 450 E-MAIL : [email protected] SHOPRITE CHECKERS GROUP NAMIBIA KAREN SMITH – DIVISIONAL HUMAN RESOURCES MANAGER TEL : 061 237 217 FAX : 061 237 886 CEL : 081 236 2114 E-MAIL : [email protected] OHORONGO CEMENT HANS WILHELM SHUETTE – MANAGING DIRECTOR TEL : 061 248 485 FAX : 061 389 303 CEL : 085 558 1600 E-MAIL : [email protected] You are encouraged to do a reference check on us because we, as the leaders in our chosen discipline, are extremely proud of our reputation as leaders in the disciplines of both industrial

relations and human capitol relations. We also know it will give you peace of mind (and of course influence you) when coming

to an informed decision to use our services.


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