LAND BANK

OF THE

PHILIPPINES

PART I Brief description of the firm

Name : Land bank of the PhilippinesLocation : CMS Building National Highway Tagum

City

Nature of Business : Banking IndustryArea of Operation : Provinces of Davao del Norte and

Compostela Valley

LANDBANK

In August 2009, LANDBANK turned 46. For us, this milestone served not only as proof of our resiliency and staying power, but also as a testament to the many years we spent fulfilling our unique mission as the country’s premier development oriented financial institution.

LANDBANK

In 1963, LANDBANK was created to serve as the financing arm of the agrarian reform program. Upholding this landmark piece of legislation, which aimed to uplift poor landless farmers, was the bank’s core mission during its founding years. Through focused and dedicated stewardship, LANDBANK has since evolved to become the country’s most significant countryside financial institution and the government’s reliable partner in nation building.

LANDBANK

Through it all, armed with well thought-out and clearly communicated strategies, LANDBANK managed to make its most profitable year and to be productive in terms of meeting its main business goals and objectives.

LANDBANK

VISION

As a government universal bank, LANDBANK shall be a dominant financial institution in the countryside leading the nation to economic prosperity.

We shall be the model of an efficient, proactive, dynamic and financially sound organization, responsive to national goals and aspiration.

We shall maintain highly trained and motivated professionals committed to the highest standards of ethics and excellence.

We shall continue to building progressive and God-centered communities in the service of humanity.

LANDBANK

MISSION

Ensuring the best quality of life and success of our clients, business partners, employees and the Filipino people are our reasons for being.

LANDBANK

FOR OUR CLIENTS

We shall deliver innovative and advance products and services in a proactive and effective manner to meet their local and global demands.

Our services shall be constant with ecological enhancement

MISION

LANDBANK

FOR OUR FARMERS ANDFOR OUR FARMERS AND LANDOWNERSLANDOWNERS

We shall continue to improve their socio-We shall continue to improve their socio-economic status through timely financial and economic status through timely financial and technical support.technical support.

FOR OUR BUSINESS PARTNERSWe shall ensure mutual cooperation and

complementation to achieve optimum gains in an environment of trust and confidence.

MISSION

LANDBANK

FOR OUR EMPLOYEES

We shall ensure a work atmosphere of mutual respect and teamwork within a system of recognition and rewards. We shall continue to provide appropriate training and values enhancement to ensure the highest degree of professionalism and integrity. We shall mold an organization composed of highly competent people driven by superior technology.

MISSION

LANDBANK

FOR THE FILIPINO PEOPLE

We commit our unwavering loyalty and dedicated service in the pursuit of national interest.

MISSION

LANDBANK

PART II

PRODUCT AND SERVICES

DEPOSIT AND

e-BANKING PRODUCTS

LANDBANK

DEPOSITS Regular Savings Account

An interest bearing peso-account which requires presentation of a passbook for deposit and withdrawal transactions

Regular Current Account A non-interest bearing peso account, also known as “Checking or Demand Deposit” Account wherein deposits are made over-the-counter whereas withdrawals are made through the issuance of a check.

LANDBANK

Savings Account with ATM Access An interest bearing peso account wherein deposit and withdrawal transactions are done via Automated Tellering Machines (ATM) 24 hours a day, seven days a week. Deposit and withdrawal transactions may also be done over-the-counter but only during official banking hours/days. Withdrawals may also be made at any Expressnet ATM.

Current Account with ATM Access A non-interest bearing peso account, also known as “Checking or Demand Deposit” Account wherein deposits are made either through the issuance of a check, via ATM, or over-the-counter in case ATM is not available. Deposits are done either over-the-counter or via ATM.

LANDBANK

DEPOSITS

Regular Peso E.A.S.Y. (Earning Access & Sure Yield) Check An interest-bearing peso current account (IBCA) wherein deposits are made over-the-counter whereas withdrawals are made through the issuance of a check.

Peso E.A.S.Y. (Earning Access & Sure Yield) Check with ATM Access

An interest-bearing peso current account (IBCA) wherein deposits are made over-the-counter or through ATM whereas withdrawals are made through the issuance of a check or through the ATM.

LANDBANK

DEPOSITS

Regular Peso Time Deposit A specific amount of funds in peso, which earns interest at a pre-determined competitive rate for a fixed period of time/term with a “Certificate of Time Deposit” (CTD) as proof of deposit. This is offered to individuals and institutions who/which have peso denominated funds which may be locked-in with the Bank for at least thirty (30) days.

Easy Savings Plus (ESP) is a premium savings account which offers higher interest rates versus a regular savings account and are based on ADB levels.

High-Yield Savings Account (HYSA) HYSA is a peso account wherein funds of a specific amount are given pre-determined competitive rates for a fixed term. A passbook serves as a proof of deposit. HYSA is offered to institutional clients.

LANDBANK

DEPOSITS

U.S. Dollar Savings Account An interest bearing dollar-account which requires presentation of a passbook for deposit and withdrawal transactions.

U.S. Dollar Time Deposit A specific amount of funds in dollar which earns interest at a pre-determined competitive rate for a fixed period of time/term with a “Certificate of Time Deposit” (CTD) as proof of deposit.

LANDBANK E-$-P (Easy Dollar Pension)An alternative payment scheme whereby the monthly pension/benefit of pensioners/beneficiaries of various US Federal agencies residing in the Philippines is directly credited to their savings account maintained with LANDBANK. The US pensioner/beneficiary has the option to open either an individual Peso Savings Account or individual Dollar Savings Account.

LANDBANK

DEPOSITS

iAccess Retail Internet Banking

A retail internet banking (RIB) system that allows individual depositors to perform selected banking transactions and avail of other banking services using a personal computer with internet access.

weAccess Institutional Internet Banking An internet banking facility developed for the Bank’s institutional clients; private corporations, small and medium enterprises (SMEs) and government entities, which allows selected banking transactions and services through the web. With this system, the client can initiate various transactions like real time and future dated fund transfers or online balance inquiries through computers with internet connection and a secure browser. Security and controls are built-in in the system.

LANDBANK

e-Banking

Internet Corporate (i-Corp) Viewing Facility A web-service available to corporate accounts that enables viewing of transactions and account details, deposit account balances and transaction history through the internet.

LANDBANK Cash Card An electronic debit card that utilizes the stored value system and like the ATM Card, operates on magnetic stripe technology with PIN-based protocol. The Cash Card is a special product for institutional clients.

OFW Cash Card An electronic debit card that facilitates cash transactions like balance inquiry and withdrawals via Automated Teller Machines (ATMs). A facility that OFWs can use as TRUST PRODUCTS AND SERVICES

LANDBANK

e-Banking

LANDBank's trust products are designed to give the best value to our clients. Our trust services will make us work on your behalf. And you get expert advice from the best people in the banking industry.

LANDBANK

e-Banking

Unit Investment Trust Fund (UITF)

Under the Unit Investment Trust Fund, LANDBANK acts as both trustee and fund manager of the Fund. It collectively pools and invests these funds based on the portfolio mix stipulated in the Declaration of Trust approved by the Bangko Sentral ng Pilipinas. LANDBANK has four (4) UITFs to address the specific needs of investors. They are the Government Securities-Fixed Income Fund, the Growth Fund, the Global $ Fund, and the Money Market Fund. For more information, view UITF FAQ.

LANDBANK

TRUST

ABS Trusteeship

In an Asset Backed Securitization Trust, LANDBANK acts both as trustee to a special purpose vehicle consisting of undivided ownership interest in a segregated or identifiable pool of assets or receivables. This is an innovative way of raising financing for operating capital or investment requirements without affecting the Corporation’s debt and equity ratios. The investors in an Asset Backed Securitization generally receive the cash flow of these pool of assets/receivables.

LANDBANK

TRUST

Individual/Corporate/Institutional Portfolio Management

LANDBANK manages the investible funds of individuals, private and government corporations for optimum investment returns. This involves the judicious management of the client’s investment, portfolio based on his investment objectives and requirements. Investments can cover a broad range of outlets, from purely fixed-income consisting of government securities, bonds, money market instruments and direct loans to capital market instruments such as equities, IPOs, mutual funds and others.

LANDBANK

TRUST

Custodial ServicesLANDBANK takes care of safekeeping the client’s properties such as marketable securities, property titles, and releases the same upon specific written instruction from the client. If the properties invested are income-earning, LANDBANK takes care of the other ministerial functions such as collection of dividend and interest, subscription to stock rights, conversion of securities and others, on behalf of the client.

LANDBANK

TRUST

Employee Retirement Plan

LANDBANK is appointed by the employer to set up and/or manage the retirement fund of the company for the purpose of providing compensation package/benefits for its incapacitated, retired or separated employees. The Employee Retirement Plan may either be a:

Pension fund – A retirement plan where only the employer is required to contribute to the Fund and the benefits to be received by employees are defined.

Provident Fund – A benefit plan where both the company and their employees make fixed contributions. The fund accumulated is eventually distributed to separated or incapacitated employees of those qualified for retirement.

LANDBANK

TRUST

Escrow AgencyA trust service where LANDBANK acts as a third and impartial party to intervene or hold and administer in escrow contracts between two parties involving money, securities, property titles or documents. LANDBANK sees to it that the provisions of the escrow are faithfully complied with by both parties.

Life Insurance TrustAs a Trustee of the life insurance policy of the client, LANDBANK shall handle the filing of insurance claims, management of the life insurance proceeds and disbursements of the funds based on the client’s wishes as indicated in the dispositive provisions of the Trust Agreement.

LANDBANK

TRUST

Mortgage Trust Indenture

A collateral trust wherein LANDBANK shall hold the properties under a real estate and/or chattel mortgage for and in behalf of a syndicate of creditor banks/institutional investors until such time that the loan obligation is fully satisfied in accordance with the terms and conditions of the loan agreement.

LANDBANK

TRUST

Personal Trust ServicesA trust service rendered by LANDBANK to a private individual, usually consisting of settlement of the estate of the deceased, guardianship over minors or properties pending outcome of court litigation/probate. This can be in several forms, namely: Living Trust – this agreement between LANDBANK and the individual is created during the lifetime of the client. It defines the functions, duties and responsibilities of the trustee. Testamentary Trust – an agreement between LANDBANK and an individual to take effect upon the death of the trustor-individual

LANDBANK

TRUST

Receiving Bank Services

LANDBANK receives subscription applications from authorized selling agents e.g. brokers, underwriters for consolidation and transmittal to the designated Custodian Bank for the cleared funds and to the Issuer and Transfer Agent for the issuance of stock certificates

LANDBANK

TRUST

JAIME I. BERIDODM/Branch Head

JAIME I. BERIDODM/Branch Head

Melanie S. LabianoOper Spec – Teller/EAMelanie S. Labiano

Oper Spec – Teller/EA

PATRICIA A. BANDALAOperations Supervisor

PATRICIA A. BANDALAOperations Supervisor

Esteban T. Villa, Jr.Oper Spec – Actg SO – Sub- COU

Esteban T. Villa, Jr.Oper Spec – Actg SO – Sub- COU

GEMMA Q. CARIAGAActing Asst. DM

GEMMA Q. CARIAGAActing Asst. DM

Grace O. RegatoCA –New Accounts Clerk

Grace O. RegatoCA –New Accounts Clerk

Fernando T. TimbalDriver-LBPSC

Fernando T. TimbalDriver-LBPSC

Maria Elizabeth F. TejanoOper Specialist-Teller

Maria Elizabeth F. TejanoOper Specialist-Teller

Maria Estrella P. GalagalaOper spec-Oper analyst

Maria Estrella P. GalagalaOper spec-Oper analyst

Anabie G. GulajaCust. Associate-Teller

Anabie G. GulajaCust. Associate-Teller

Romel P. GaudicosJanitor-LBPSC

Romel P. GaudicosJanitor-LBPSC

Benito A. JustinianeCust. Associate-tellerBenito A. Justiniane

Cust. Associate-teller

Ramil C. MontealtoCust. Associate-TellerRamil C. Montealto

Cust. Associate-Teller

Romencito R. RazulCA –New Accounts Clerk

Romencito R. RazulCA –New Accounts Clerk

Elizabeth T. GadoCA-New Accts-Rem Clerk

Elizabeth T. GadoCA-New Accts-Rem Clerk

Marichelle B. SapdoyActing CA - Teller

Marichelle B. SapdoyActing CA - Teller

Jocelyn Joy J. CorimoCA – CASA BookkeeperJocelyn Joy J. Corimo

CA – CASA Bookkeeper

Marilou A. SabacajanOper Spec – SLS BkkprMarilou A. Sabacajan

Oper Spec – SLS Bkkpr

Danilo P. LipatCust. Asso–Clearing Assistant

Danilo P. LipatCust. Asso–Clearing Assistant

Alan V. BitasCA – ATM TellerAlan V. Bitas

CA – ATM Teller

LandBank’s Service Design / Process The Landbank’s service design is well organized and systematic. Stated hereunder is the bank’s systematic process.

In Accounts Opening The clients shall approach the new accounts counter and present necessary documents / requirements. Upon validation of the requirements the new accounts clerks will assist them in filling up the new account application form and prepare the passbook if the account to be opened is a regular passbook account. After the client filled up the application form the new accounts clerk forwards the documents to the Operations Analyst to verify the ID’s presented and the signature of the client. Afterwards the Operations Analyst gives back the documents to the new accounts clerk for them to open the said account. After the account has been opened, the Department Manager or the Assistant Manager approves the transaction and forwards the documents to the Operations Supervisor for the issuance of an ATM card if the account opened was an ATM account. The later shall forward the deposit slips to the receiving teller. The client shall give its initial deposits to the teller. The tellers shall receive the deposit and give the passbook to the client if the account opened was regular passbook account. If the account opened was an ATM account the teller shall then forward the documents to the new accounts clerk. The New accounts clerk shall emboss the instant card and release the ATM card to the client.

LANDBANK

On accounts opening

New accountsOperation

analystTellers1 & 2

ADM/DM

Operations supervisor

Client

On Deposits The client shall secure a priority number from a

cueing machine and waits for their number to be called. The tellers shall receive the deposits of the clients based on cueing system the teller shall provide the client a duplicate copy of their deposit slips. During the end of the day balancing, the receiving tellers shall make cash return to the Operations Supervisor / Cashier. After counting and finding it accurate and balance based on the Cash Teller Slips, the Operations Supervisor shall safe keep the money to the vault.

LANDBANK

On Deposit

Clients

Teller 1 Teller 2

Operation supervisor

Or

On Withdrawals and Check Encashment

The client shall leave the withdrawal slip or check to the Operations Analyst for verification. After verifying, the Operations Analyst shall forward the withdrawal slip or check to the paying tellers. The paying tellers shall validate the withdrawal slip or check, have the client sign at the received by portion then release the withdrawn / encashed money to the client.

LANDBANK

On Withdrawal

Clients

Operations Analyst

Teller3

Teller4

Cashier

TO

Or

LANDBANK

Comments Recommendation

1. The office facilities and equipments in the bank somewhat spoil the bank's corporate image and in return lowering the employee's morale; its comfort rooms are not resentable. The bank has poor ventilation, the over all office interior is below the employee's satisfaction.

1. To be able to request in the national government funds in order this problem in poor office facilities be addressed.

LANDBANK

Comments Recommendation 2. The officers have no proper designation as to who will approve the overridden transactions.

3. Officers shall be sensitive as to the needs of

their sub-ordinate most especially during peak days in order to give fast customer service.

2. There shall be proper delegation especially amongst the officers as to who will approve transactions that needs their approval.

3. Officers shall convene and be of help to their employees just to ensure fast and prompt service to the bank's clientele

LANDBANK

Comments Recommendation 4. The bank lacks personnel to give service the ever growing numbers of clientele.

5. To increase teller's allowance; from P300 a month to at least P1,000.00 a month.

6. The bank always experienced intermittent offline status.

4. To request and hire new efficient and effective personnel to cope up with the increasing demand of the clients.

5. Tellers are always prone to risk in shortages; thus the bank shall increase its tellers allowance.

6. Our head office shall hire competent Computer Programmers to develop IT resources for better customer service and improved operations.

Guided by its social mandate, LANDBANK remains true to its commitment of helping bring forth development to our country.

As we usher in a new decade of service, we are committed to upholding our mandate even as we strive to become a stronger and more competitive bank.

As to the over – all service design at Landbank based on the latest client’s survey conducted by the audit team of Landbank, almost all of the Landbank Tagum branch clients are more than satisfied with the services we gave to them, despite the bank’s poor office facilities. In totality, all the employees at Landbank are more than satisfied with the benefits that Landbank gave us.

We dedicate ourselves to Landbank. And we give ourselves wholly to the challenges of our profession.

Amidst the increasing demand of our clientele, we as the Landbanker are more than willing and happy to give our clients the most outstanding customer service we could give and offer.

LANDBANK

THANK YOU AND MORE POWER!

BY:

JOCELYN JOY J. CORIMO