WELCOME

PRESENTATION OF MANAGING AGENT SERVICESFOR THE ESTATE

EASTERN LAGOON 1

MANAGEMENT PROPOSAL

EASTERN LAGOON 1

ISO 9001:2008

WE HAVE ATTAINEDISO 9001 : 2008

ON9 DECEMBER 2006

CATEGORY A

WE HAVE BEEN AWARDEDCATEGORY AACCREDITED

MANAGING AGENT

INTRODUCTIONHistory of CompanyResume of DirectorProfessional ServicesCompany StructureEstate Management FunctionsEstate Management ProfileScope of ServicesOur DifferenceOther Experiences in Resolving Other Estate MattersImportance of & Improvements to Maintenance Contract

ServicesWhy LandsfieldSome of the Estates Managed by LandsfieldFees Structure of Deployment of on Site Staff

HISTORY OF COMPANY

Landsfield is formerly known as Grandsfield which was incorporated in 1985. The company has been in practice for more than 30 years.

Present company has 3 registered directors and 2 associated directors and about 30 staff.

Landsfield is also appointed HDB panel of Valuers.

• Mr. Steven Peh has over 20 years experience in the property management industry.

• Bachelor Degree in Property Studies

• Post Graduate Diploma in Management Studies and Quantity Surveying Qualification

• Joined HDB in 1974 in estate management

RESUME OF DIRECTOR

Joined Jones Lang Wootton as a manager in 1979

Set up Grandsfield Property Management Pte Ltd in 1985

Certified Real Estate Agent

Member of Professional Bodies – AMIEA, AAPI, MSIB, MAPFM, MSISV

Licensed Valuer

• PROPERTY CONSULTANTS

• REAL ESTATE AGENTS

• VALUERS

• PROPERTY MANAGERS

PROFESSIONAL SERVICES

COMPANY STRUCTUREL A N D S F IE L D P R O P E R T Y C O N S U L T A N T S P T E L T D

Secreta ria l Adm in. Ma na ger

Maintena nceC ontra ct Section

(M & E , P lu m b in g , B u ld in g W orksC lean in g , S ecu rity, P es t C on tro l, E tc .)

Property Executives

B uild ing Ma na gers(R esidentia l, Individual U nits)

Fire Sa fety Ma na ger

Ma intena nceContra ct Section

(M & E , P lu m b in g , B u ld in g W orksC lean in g , S ecu rity, P es t C on tro l, E tc .)

Property Executives

B uild ing Ma na gers(C om m ercia l, Industria l)

Property Mana ger AccountsDepartm ent

Direc torsMa na gem ent Depa rtm ent

ESTATE MANAGEMENT FUNCTIONS

MANAGINGAGENT

SUB-COMMITTEE

Public RelationSocial &

RecreationStaff

Secretariat Account

Housekeeping, Maintenance & Improvement

Pest

Contract Admin

Landscaping

SecurityMANAGEMENT

COUNCIL

ManagementCouncil

Condominium Manager

M & E Technician

ESTATE MANAGEMENT PROFILE

• ACCOUNTS ADMINISTRATION

• BUILDING MAINTENANCE

• SECRETARIAL

• MANAGEMENT

SCOPE OF SERVICES

ACCOUNTS ADMINISTRATION

1. Invoicing and collecting management and sinking fund and other levies.2. Payment of outgoings.3. Monitoring of operating expenditure, current and long term against income and

recommending revision in maintenance contribution as and when necessary.4. Assisting in recovery of service charge arrears and instituting appropriate action

upon consultation with client on persistent defaulters.5. Presentation of fully dissected monthly and yearly accounts including

arrangement for auditing.

1. Advising and arranging for staffing requirements.2. To administer the day-to-day management and maintenance of the estate.

3. Organizing cleaning, security and other services including M & E equipment, and supervision of contract workers and staff.

4. Organizing and coordinating with appointed contractors to attend to wear and tear maintenance works.

5. Supervising to ensure that all works, including repairs and improvement works by specialist and service contractors are properly carried out according to terms and conditions of the respective contracts.

Building Maintenance

• Secretarial

1. Organizing and conducting general meetings and council meetings as and when required.

2. Attending meetings and keeping proper records of meetings.

3. Attending promptly to all correspondence on behalf of the council.

4. Maintaining a proper strata roll of the estate.

5. Attending to all complaints, queries and suggestions make by subsidiary proprietors or tenants and to keep a proper record on all complaints

MANAGEMENT

1. Liaising with relevant authorities on matters relating to common properties.

2. Keeping client informed of the provisions of the Building Maintenance and Strata Management Act (BMSMA) and Land Titles (Strata) Act (LTSA).

3. Recommending and implementing house rules governing the use of the recreational facilities and common properties.

4. Keeping client informed of any change of legislation which concerns the management of the building.

OUR DIFFERENCE• HQ support

• Administration/Accounts• Executive Back-up• Contract Administration

• Pool of listed Service Contractors and consultants to handle emergency and unplanned events promptly.

• Able to help clients to source for quality term contractors at a very competitive prices.

• Assist to identify energy wastage areas and recommend solutions and alternatives together with our client to minimize energy consumption for cost savings.

• Assist in carrying out visual inspection to common property for improvement and remedial action.

• Building Defects Claims• Insurance Claims• Leakage Problems• Upgrading Programs• Enbloc Sales• Disputes between Residents, Allegation & Misunderstanding between

Owners & the Management

OTHER EXPERIENCES IN RESOLVING OTHER ESTATE MATTERS

WHY LANDSFIELD• Effective Management

1. 24 hrs Hotline2. Site staff and key personnel contactable through mobile phones.3. Buddies system/Back up team4. 24 hrs Emergency Contractor’s contact list at the Guardhouse.5. Fast response to any emergency call

• Site meeting with Estate Manager and site staff• Meeting with service provider’s site supervisor• Meeting with service provider’s representative• Evaluation of service providers performance

SOME OF THE ESTATES MANAGED BY LANDSFIELD

• Far Horizon Gardens (managed since 1986)

- 270 mixed housing units likemaisonettes, penthouses, walk-upflats and high-rise apartments andcomplemented with a host of recreational facilities.

Hillview Green- 400 units of residential apartments complemented with full range of facilities (formerly managed)

Horizon Gardens (managed since 2005)

- A clustered residential development with 157 units complemented with a host of recreational facilities.

Euro Asia Park- 163 units of residential apartments complemented with full range of recreational facilities

Wing Fong Mansions- 130 units prestigious apartment with facilities

Projects Managed by Landsfields

CONT’ Thomson Grove

- 116 units of residential apartments complemented with fullrange of recreational facilities

Sims Green- 108 units of residential apartments complemented with facilities.

(formerly managed)

Tagore Building - A block of 98 units industrial building at 6 Tagore Drive.

Highland Centre- 89 units of mixed development, shop houses and residential apartments

CONT’ Changi Garden

- 84 units of residential units cum shops, offices & coffee-shop

LHK Building- 8-storey industrial building at Sims Drive

Pinnacle 16- 73 units of residential apartments complemented with facilities.

Galaxy Tower- 2 blocks of building with 60 residential and 19 commercial units.

RECENT PROJECT AWARDED :

* THE ESTUARY 608 UNITS CONDO @ YISHUN

* THE FLAMINGO VALLEY 400 UNITS CONDO @ SIGLAP

* THE MILTONIA RESIDENCES 400 UNITS CONDO@ YISHUN

* THE NUOVO 300 UNITS CONDO @ YIO CHU KANG

* FABER GARDEN 300 UNITS @ UPPER THOMSON

* THE WOODS 92 UNITS @ WEST WOOD @ JURONG

AND 50-ODD OTHER ESTATES

FEES STRUCTURE

• Management Fee• Appointment for an initial period of 1 year• Accounts

Q & A

THANK YOU