Police Department

August 12, 2020

Language Access Report 2019

Annual Report

SFPD Language Access

CE

352 498 94 31

975

• Certified bilingual officers (five-core languages)

• Bilingual officers (beyond five-core languages)

• Certified civilian members

• Bilingual civilian members

TOTAL

Our Officers Represent Over 30 Languages: American Sign Language, Arabic, Armenian, Basque, Cambodian, Cantonese, Danish, Fijian, French, Gaelic, German, Greek, Hindi, llonggo, Italian, Japanese, Korean, Laotian, Mandarin, Polish, Portuguese, Punjabi, Russian, Samoan, Spanish, Swedish, Syrian, Tagalog, Taishanese, Thai, Urdi, Vietnamese, Yugoslavian.

Safety with Respect

Department General Order 5.20 Section III. 0. 3, required reporting data:

1. Involving LEP persons- 2019

Number of calls for service, contacts and investigations where an incident report was 3,602

required.

2. Manner in which interpretation services were provided to all LEP individuals

(department-wide)-2019

In-person interpretation service (certified and non-certified bilingual sworn & non-sworn 1,177

members)

Language Line Inside App/Interpretation Service (vendor) 6,150

Total 7,327

3. Complaints received concerning language access (provided by DPA)- 2019

Complaints closed: (1) proper conduct, (2)insufficient evidence, (1) complaint dropped 4

Complaints sustained: 0

Total 4

4. Department's resolution to language access complaints

Continue to improve Language Access services by providing training based on data collected, resources

available, policy changes and consulting with Office of Civic Engagement & Immigrant Affairs (OCElA) for

best practices as well ensuring compliance.

Safety with Respect

2019 Language Access Accomplishments 0 Collaborated with the Department of Emergency Management (DEM) to create a process to identify

and track calls for service requiring language services or a bilingual officer response (DN 20-022).

Facilitated Language Line Insight smartphone app training at 5 District Stations & Tactical Unit.

Facilitated two-hour training for 103 Academy recruits and PSA's on DGO 5.20 involving LEP practice

scenarios and report writing.

Administered (4) 10-hour "Interpretation for Law Enforcement" update courses for certified Bilingual

Officers and Police Service Aides.

Coordinated with DHR for the testing and certification of 35 Academy recruits at the Academy.

Language Access Liaison provided interpretation services for District Stations and specialized units as

needed in addition to public events. (Town Hall meetings, Chief's Youth Summit, and LGBTQ

community meeting).

Language Access Liaison attended training hosted by API! GBV in partnership with Portland Police

Bureau for discussion on continued best practice Language Access training and development.

Collaborated with Office of Civic Engagement and Immigrant Affairs (OCEIA) on enhancing training

Safety with Respect

2020 Language Access Accomplishments Completed training of all 10 District Stations on Insight mobile app and deployed on all officers'

sm a rt phones

Implemented LEP scenario in AO/CPT (Advanced Officer Training and Continued Professional

Training).

2020 Language Access Goals 0 Discuss potential MOU with DHR enabling SFPD to proctor its internal language certification and

re-certification process.

Collaborate with DHR on expansion of the certified 'five-core' languages based on data, which

demonstrates the highest frequency of language access needs in Citywide calls for service.

Explore higher standard of interpretation certification with DHR based on research of internal needs.

Citywide certification is currently customer service level of proficiency.

Update DGO 5.20 training video to include Language Line, ASL and current best practices.

Work with Language Line (vendor) to create District Station and specialized unit codes to track LEP

needs per district in order to improve services.

Safety with Respect

2020 Language Access Goals Continued

• Work with DPA to develop a timely notification process of language access complaints to

the SFPD Language Access Liaison and OCEIA so Department can address in a timely

manner and remedy through training.

• Work with DPA Language Access Working Group to develop a mechanism to share their

recommendations with the Department on a monthly basis.

• Complete design and approval of LEP Pin for certified bilingual officers and PSAs.

• Consolidate the numerous Language Access related Department Bulletins to mitigate

conflicting or redundant procedures.

' A __ LUIII