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latrobe.edu.au CRICOS Provider 00115M
Ask La Trobe - new service partnerships to improve student experience
Fiona SalisburyDeputy Director Learning & Teaching, Library
CAVAL Professional Development Interest Group Forum 15th July 2015
4La Trobe University
Focus on learning and teaching partnerships
� Partnerships that provide students with:
o the opportunity within the curriculum to develop digital literacies;
o support to develop digital literacies independently of curriculum activities;
o easy and ready access to relevant resources and collections;
o access to a range of Library learning spaces.
5La Trobe University
Library Learning & Teaching team – Co-curricular servicesExpertise in delivering face-to-face and online help services and generic digital literacy training to enhance the student experience and enable academic success
6La Trobe University
Co-curricular services – partnerships and collaboration
– ASK La Trobe
– Help zone service
– Library Chat
– FAQs
– Orientation
– School Groups
– Training
– ELearning development
– Evaluation
8La Trobe University
Student Services & Library - building blocks for successful partnership
Shared vision Shared service Model Governance Cultural change Team building Shared service space New language
9La Trobe University
ASK La Trobe governance and operations
Shared governance model Shared service model Phase 1 – integrated
services in physical help zones
Phase 2 – integrated virtual services
11La Trobe University
Lots of positives for students…
Friendly Accessible Fast Everything in one place Helpful Easy Awesome Visible Advice and guidance
14La Trobe University
Cultural change and team building
Enablers� Positive staff� Staff commitment to putting students first� Staff commitment to new service model� Staff problem solving� Training and development
15La Trobe University
Cultural change and team building
Challenges� Pace of change� Training� Shared environment o work spaceo service space
� Integrating teams� Changing to a new shared language
17La Trobe University
People are the key to success
ASK La Trobe Review
Training
Evolving service model and evolving service space
18La Trobe University
Success factors
What will success look like for the integrated service in the future?