Launch on 17th March 2008

Open Media Fulfilment Re-engineering

1

Customer Perspective

Open Media Fulfilment

2

Benefits to CustomersSimple Open License Solution with single

repository for customer to get all license detail including: License entitlementVolume License Keys (VLKs)Option to Download MediaOption to Purchase Physical Media

24/7 access to download and orderingReduced lead-time to deploy software if

download is preferredReduced Fulfilment cost

3

New Open License Welcome LetterThe Open License Agreement Welcome Letter now includes information on Product Downloads and Media Kit Purchase:Online Media Download - Media is now available for you to download on-line. Please select the ‘Products download’ on the left-hand panel of eOpen to download media. Your authorization and license number will first need to be added to your account via ‘Agreement Summary’ > ‘Add Agreement’ prior to downloading products.Media Ordering - Microsoft now supports direct physical purchase of media via eOpen in selected regions, please follow the Product download links on the site. See copy of the full letter in the User Guide

4

Availability of Download ProductsAll products ordered through Open License will be

made available for Download on VLSC once customers have received their order confirmationThis excludes:Products not available for Download (Media-only

SKU): CRM Professional Server 3.0, Windows Small Business Svr Std, Windows Small Business Svr Premium, Microsoft Math, Windows Svr for Small Business and Dynamics CRM Professional Svr.

Doc KitsDownloads are limited to 50 per product per

Windows Live ID

5

Media Purchase RulesMedia Purchase option available to Open Licensed

products onlyMedia purchases will be limited to 10 units by

product by Windows Live IDOrders can be placed to ship within the same

country onlyIf the product is not available for download on

VLSC, customers should place the order with their Channel PartnerProducts not available for Download (Media-only SKU)Doc Kits

6

Pricing and Returns

7

Country Currency Media Price

Payment Options

France, Belgium, Finland, Ireland, Italy, Netherlands, Portugal, Spain and Greece

Euro 17 Credit Card (Visa, MasterCard, AMEX), Wire Transfer

Iceland, Cyprus, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Montenegro, Poland, Slovakia and Slovenia

Euro 17 Credit Card (Visa, MasterCard, AMEX)

Customers will be able to return products within 90 days by contacting the Support Centre.

End to End Customer Experience

Download Software

Purchase Media

8

Note:In this release, you will be able to order only one product at a time.

eOpen Home Page

9

VLSC Download Home Page

10

Confirm Download Settings

11

VAT ID

12

Confirm Product Purchase

13

Enter Shipping Details

14

Enter Billing Details

15

Wire Transfer Option

16

Wire Transfer is available in France, Belgium, Finland, Ireland, Italy, Netherlands, Portugal, Spain, Greece, Denmark, Norway,

Sweden and Switzerland.

Confirm Order

17

Order Receipt

18

Customer Support

Customers will contact the Support Centre for any questions or issues including:eOpen Log-on queriesLicense Statement queriesDownload issues VLK queriesIssues with placing the online order for Fulfilment

MediaE-mail: eopenhelp@msdirectservices.com Phone Contact Numbers are available in the

User Guide

19