Law Firm Case Management Software

8/12/2019 Law Firm Case Management Software

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PUSHING THE LIMITS

MAXIMISING LAW FIRM PROFITS

THROUGH THE RIGHT IT

Get startedand buildyourfoundations.Read more


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About the company

DPS Software is one of the leading and longest established

legal IT solutions providers in the UK, catering to the needs of

law firms small and large across the country.

Serving over 600 practices and 15,000 individual users, DPS

have built a strong and growing market position thanks to their

award-winning products. Our Case Management

Softwarecovers Conveyancing, Crime, Personal Injury, Wills &

Probate and is complemented by fully integrated Legal

Accountsand Digital Dictationsystems, hosted IT and client

portal solutions.

DPS Software is committed to developing products that meet

the specific and changing needs of law firms and helping them

to move away from outdated work practices and the technology

underpinning them.

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www.dpssoftware.co.uk
http://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/LegalAccounts.aspxhttp://www.dpssoftware.co.uk/LegalAccounts.aspxhttp://www.dpssoftware.co.uk/DigitalDictation.aspxhttp://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/DigitalDictation.aspxhttp://www.dpssoftware.co.uk/LegalAccounts.aspxhttp://www.dpssoftware.co.uk/LegalAccounts.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspx


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Chapter 1

Introduction


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The legal profession is an important sector

of the British economy, generating 23.1

billion per year or 1.8% of GDP, according to

the Ministry of Justice and UK Trade &

Investment. At this moment in time, more

than ever, there is no place for complacency

in the industry.

As the UK emerges from a difficult economic

period, domestic and global competition for

legal services also intensifies. The

contraction in the demand for legal servicesof the past few years, coupled with

consolidation in the sector caused by

mergers and acquisitions and the rise of

new business models, poses a new set of

challenges and pressures to the modern law

firm.

Here are what we consider to be the most

important trends affecting the legal sector in

2013 and the impact of which is sure to be

felt well in to coming years.

Mergers and acquisitions

The Wall Street Journal signals the

prevalence of Mergers & Acquisitions in the

legal industry, as law firms struggle to

increase revenues and enter new markets.

Partnerships with other law firms or with

companies offering complementary services

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can open new avenues for financially-

challenged practices, enabling them to

develop a new client base and keep talent

in house.

Investing selectively in legal

technologiesMatter management and

e-billing technologies were rated as one

of the most popular IT solutions by the

Corporate Executive Board in an article

predicting the 9 efficiency trends to be

embraced by law firms in 2013.

Membersexpress relatively high levels of

satisfaction with those solutions thearticle continues, encouraging readers to

adopt new technologies but not before

understanding the workflow and

management changes involved (heres

how to implement your case management

system in 3 simple steps).

Industry trends
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More business for smaller law firms

As we all know, a law firmssize is the main

factor affecting hourly rates; the Corporate

Executive Board even put it above partner

experience, practice area, or even location

(the second largest). As they look for cost

savings more and more large companies are

now turning to the services of midsized law

firms (50-500 lawyers) that can provide high

quality legal services at lower prices.

Positive economic outlooks

The Dow hasn't just recovered, it's up

nearly 12% over it's pre-recession high

notes the Business Insider attempting to

explain why lawyers avoid retiring. If money

is to be made in the legal industry, as in

many others, it will be made from 2013

onwards as the economic crisis seems to

become more of a memory than a reality.

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The multigenerational workforce

The Business Insidersobservation about

the lawyersdelayed retirement is backed

up by Legalcareers comment on the

diversity of a law firmsworkforce in terms

of age. Oftentimes, Traditionalists, Baby

Boomers and Generation X and Y staffers

share the same office space, a situation

which poses its unique challenges and

offers unique opportunities.

Law firms fail to give customer service

enough importance

As law firms compete fiercely for clients,

they cant afford to lose them after

winning them. Yet, a recent surveyof 30

British law firms conducted by Sherry

Bevan Consulting and published in The

Industry trends
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The role of technology in the legal sector

must be understood from an efficiency and

cost-saving point of view- enabling fee

earners to work more efficiently - spending

less time doing admin work, more time on

income-generating tasks and saving money

in the process.

As well as affecting law firms, technology is

also affecting the client, empowering him/her

more than ever. Tools like the Internet andsocial media put the clients in control by

giving them access to information and to a

larger pool of legal service providers. This in

turn means that they can switch suppliers

easier, know if youre not meeting service

levels, complain about you publicly and do

so reaching a larger audience than ever

(think Twitter and LinkedIn).

Client satisfaction can no longer be assigned

secondary importance and you cant afford

to be complacent with regards to the quality

of the service you provide. But while

technology puts the client in control, it can

also empower you to respond to these

challenges better. We will show you how in

the following chapters.

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There is a growing recognition that

technology will play an increasingly

central role in the emerging legal

environment. notes global futurist and

information technology expert Rohit

Talwar in an article for the Raconteur.

This is not surprising at all given the

critical support role of IT systems.

Different technologies benefit law

practices in different ways and this is whatwe will focus on in the next sections.

The potential of

the technology for

the legal sector
http://raconteur.net/business/how-the-law-can-do-justice-to-emerging-technologieshttp://raconteur.net/business/how-the-law-can-do-justice-to-emerging-technologies


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Chapter 2

The Right Technology forthe Right Processes


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Case management systems collate all the

information regarding a case or a matter,

making it available to all those involved and

enabling them to track their progress online

thus reducing the amount of time and admin

work required.

A product of the 1990s, case management

software systems have been developed to

assist legal staff in their core functions, help

them break away from the paper addictionand streamline processes. Even though no

longer considered an innovative product, this

type of software is still the backbone of

efficient, profitable law firms that make the

most of their resources.

Weve spent the last two decades

working with law f irms to create IT

solu t ions that answ er their problems and

meet their requirements.The first result of

this endeavour is our flagship software -

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DPS One Office- a case management

system and practice management

solution that serves staff at all levels.

Integrated within Microsoft Outlook or

provided as a separate product, DPS

Outlook Office is a fully scalable, modularsystem designed according to the

requirements of modern legal

practitioners.

Case management

softwareManage work efficiently

The system simplifies the conveyancing process andinstantly organizes and structures your case files.

Simon David, Managing Partner at Thomas LegalGroup

One of the most convenient factors of implementing

such a system is the fact that more than one person can

view case documents at any one time. Ian Fretwell, IT

Director at Tees Solicitors
http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/


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Manage your cases straight from

Microsoft Outlook

If you want to work your way, using a

familiar interface then Outlook Office is the

case management solution for you. The use

of email as a form of communication is

growing rapidly. The vast majority of users

already use Outlook as part of their daily

work regardless of their IT expertise, manyof them starting their day by checking their

emails.

Legal software is most effective when it is

almost invisible they say, so we

incorporated ours into one of the most

common work platforms for lawyers. Outlook

Office case management breaks down

unnecessary barriers and allows you to run

case files from within Outlook, preview case

documents just like previewing emails,

automatically attach scanned documents

and emails to cases.

Due to the fact that Outlook Office sits within

Microsoft Outlook, users have access to

case tasks, file history, template letters,

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phone attendance notes, digital dictation

and case workflows straight from their

email platform.

With Outlook Office, legal practitioners

inevitably comfortable with the Outlook

interface, do not need to adapt to a

different system to work on their case

files. Their familiarity with Outlook

reduces the amount of training required

and eases the rollout of the solution,leading to a faster ROI.

Our case management software

works straight from Microsoft Outlook

Case management

software
http://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspxhttp://www.dpssoftware.co.uk/casemanagement.aspx


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If you do not use the Microsoft Outlook

platform and if youdprefer to manage your

cases in a system that sits outside the usual

email environment, then DPS One Office is

the option for you this is our case

management system in its standalone form.

Provided as an independent software

application, One Office gives you access to

the same functionalities as Outlook Office

and allows you to perform the same tasks:

- Manage matters, cases and files;

- Create and monitor To Do lists and

reschedule tasks;

- Get access to fully customisable, pre-

packaged templates to produce

documents as well as ready-to use

workflow template libraries for the most

widely practiced areas of law:

Criminal Law

Conveyancing, Sales, Purchase & Re-

mortgage

Family Work

Probate and Wills

Personal Injury and Uninsured Loss

Recovery

Debt Collection

Mortgage Repossession

General Matter Management

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Both Outlook Office and One Office are

provided with an integrated legal accounts

package that offers a common user

interface for both fee earners and

accounts staff, giving them to ability to

post time and view ledger cards in real

time. We will present our accounts system

in the next chapter.

The use of a case management sys tem

enables fee earners to u se their tim e

mo re effect ively, by el iminat ing t im e-

consuming, administrat ive tasks. Yet

not just any case management software

will do. You need to ensure that the

product responds to your law firms

needs, that it can be adapted to the way

you work and that it is scalable and can

growwith your practice.

DPS Outlook Office/One Office leverages

our companys thirty year experience in

building powerful, innovative, user-friendly

software products for the legal market.

Learn more about it here

www.dpssoftware.co.uk.

Case management

software
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The money link.

How One/Outlook Office can help you

enhance your profits

At this point you probably want to discover

the direct connection between the use of a

case management software solution and

your firms profitability. Here is how our

product can help:

Actionable statistics. What doesnt get

measured , doesnt get managed.

One/Outlook Office offers supervisor and

user dashboards showing real-time

business and fee earner-based KPIs (key

performance indicators) such as profit

costs and number of cases opened over a

period of time so you can quickly grasp

the financial state of your firm at any

moment in time and make informed

decisions.

Less effort, more rigorous compliance. By

incorporating risk processes (i.e. conflict

checking & risk analysis) into the fileopening procedure seamlessly, the

amount of work required to ensure

compliance is diminished while the quality

of the outcome is improved.

Automated processes and ready-to-use

templates, precedent libraries andPage 11

process flows. Simplifying the

administrative side of the matter/case

progress, our case management system

allows fee earners to focus on legal work

and complete tasks more efficiently.

Never be out of touch with your money.

The automatic time recording feature

within our system allows you to

accurately track the amount of work

done on a case or matter and compare

it against the money brought in toensure that resources are allocated

wisely.

Monitor the work being Track the Measure and

done money coming in manage

profitability

Case management

software


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Chapter 3

Conclusions


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The traditional law firm is bound to

change. The different expectations of

clients, the changing economic climate and

the new Generation Y staffers coming

through the ranks makes it impossible for

law firms to operate in the same way as 20

years ago.

The emergence of new legal models, the

growing use of medium sized firms by

commercial clients and the slightly improvedeconomic outlooks all affect and threaten to

reshape the legal sector as we know it.

While technology is not a panacea for all of

a firms troubles, it does allow you to

systemise and deliver services in a

particular way which is highly efficient as

explained by Andrew Loach, COO of the

Transaction Services Team at Addleshaw

Goddard.

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Itsall about the money

The purpose of this white paper is to give

you an overall understanding of the

technology solutions available to you and

their potential impact on your firms

profitability.

The only reason why you should invest in

technology is to enable your firm to

operate as a robust business and become

more profitable. Unless a particular IT

solution has a direct effect on client

satisfaction and income, then the

investment is not worth considering.

Case management software products are

one of the few technology solutions with areal potential to increase the efficiency of

your staff and the profitability of your law

firm.

Conclusions

Part of the problem is that people now have

fabulous IT at home or in their palms- but at work,

if theyrein a law firm, itsa world apart.

Richard Jones, Wragge & Co, Briefing Magazine,

October 2013


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Different law firms across the UK are

enjoying the benefits of best-in-class IT

solutions from DPS Software. Discover the

stories and motivations behind using our

products and how they feel about their

decisions years after making these choices.

Here is a selection of our clients:

Thomas Legal Group- Making progress

with DPS Software

Birds Solicitors- Working on the move with

DPSCloud

Levenes Solicitors- Clocking up one million

dictations with TeamTalk

Biscoes- Building a business using

technology foundations

Ersan & Co- Achieving success with

DPSCloud and Outlook Office

Virtual Law- Move their practice to the

Cloud

Equilaw- New beginnings with DPS

Software

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Bailey Nicholson Grayson- Saving time

and money with DPSCloud

Conclusions
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To learn how our different solutions can

benefit your law firm please contact us by

phone or email. Our representatives will be

happy to assist you.

Request a FREE, no-obligation

demonstration of any of our products by

using the contact details below:

Phone: +44 020 8804 1022

E-mail: [email protected]

Postal Address

Herewood House

288 Southbury Road

Enfield

Middlesex

EN1 1TR

Conclusions

About DPS Software

DPS Software is one of the leading and

longest established legal IT solutions

providers in the UK, catering to the needs

of law firms small and large across the

country.

During the past three decades we have put

every effort into developing best-of-breed

case management and accounting

software to help law firms improve

efficiency and customer service.

In the past few years, we have enlarged

our offer by the addition of new legal IT

solutions that facilitate the management of

law firms, fee earners and their workload.

To learn more about our companyshistory

and products please visit our websites:

www.dpssoftware.co.uk

www.dpscloud.com

www.mylegalspace.co.uk
mailto:[email protected]://www.dpssoftware.co.uk/http://www.dpscloud.com/http://www.mylegalspace.co.uk/http://www.mylegalspace.co.uk/http://www.mylegalspace.co.uk/http://www.mylegalspace.co.uk/http://www.mylegalspace.co.uk/http://www.mylegalspace.co.uk/http://www.mylegalspace.co.uk/http://www.mylegalspace.co.uk/http://www.dpscloud.com/http://www.dpscloud.com/http://www.dpscloud.com/http://www.dpscloud.com/http://www.dpscloud.com/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/http://www.dpssoftware.co.uk/mailto:[email protected]

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