LC2012 Advance Program

Advance Program

For more information, visit www.ena.org.

regISter by January 11 to SaVe

LEADERSHIP CONFERENCE 2012: ILLUMINATE & EMPOWEREmergency nurses have the power to make a diff erence within their departments, hospitals and their communities. Illuminate provides a beacon of light with new information and skills. Empower gives a nurse the support, strength and knowledge to move forward within his or her practice. Illuminate and Empower off ers attendees new knowledge and skills that will help them advance their practice and unite as ONE voice for emergency nursing.

Emergency nurses have the power to make a diff erence within their departments, hospitals and their communities. information and skills. move forward within his or her practice. knowledge and skills that will help them advance their practice and unite as ONE voice for emergency nursing.

LEADERSHIP CONFERENCE 2012 PLANNING COMMITTEE

ChairpersonLinda ArapianMSN, RN, CEN, CPEN, EMT-B

Onsite LiaisonAlicia DeanMSN, RN, APRN, CNS

MembersPatricia L. ClutterMEd, RN, CEN, FAEN

Melané J. MarshBSN, RN, CEN

Jeff A. SolheimMSN, RN-BC, CEN, CFRN, FAEN

Mary Alice VanhoyMSN, RN, CEN, CPEN, NREMT-P

Board LiaisonGail LenehanEdD, MSN, RN, FAEN, FAAN

Dear Health Care Professional,

We would personally like to invite you to attend the ENA Leadership Conference 2012 in New Orleans, February 22-26. You will strengthen your leadership skills and empower your career, your practice and your staff with all this conference has to off er:

• Gain the knowledge you need by attending educational sessions in six diff erent focus areas and poster sessions. Earn up to 17 contact hours with additional contact hours for presessions.

• Learn the facts you need with Power Hours where two related content topics are put into one information packed hour.

• Become inspired with acclaimed feature speakers: James C. Carville and Mary J. Matlin who will off er their unique experience and provide candid and provocative conversation from both sides of the political aisle; LeAnn Thieman will help you learn how to balance your life, live your priorities and make a diff erence in the world; Laura Schwartz, President Clinton’s former Director of White House Events, tells you how to use the networking power of every social event.

• Reconnect with friends and colleagues and make valuable new contacts at the numerous networking events such as: Welcome to New Orleans Party, ENA Foundation Exclusive Event, ENA Town Hall Meeting, ENA Candidates Election Forum, and more.

• Learn about the latest products and services in the exhibit hall.

Take advantage of this unique opportunity to Illuminate and Empower your practice. You will come home with new knowledge you can immediately implement and share with your facility. This advance program provides you a glimpse of the many opportunities waiting for you.

We hope these pages will inspire you and you will plan to join us at ENA Leadership Conference in New Orleans.

Gail LenehanEdD, MSN, RN, FAEN, FAAN

2012 ENA President

Linda ArapianMSN, RN, CEN, CPEN, EMT-B

ENA Leadership Conference 2012 Planning Committee Chairperson

3For the most up-to-date IllumInate & empower information, visit www.ena.org.

Schedule at-a-glanceWednesday, February 222 – 6 p.m. ENA Board of Directors Meeting4 – 7 p.m. Registration, Cyber Café, Marketplace

Express and ENA Foundation FUN-raising7 – 8:30 p.m. State and Chapter Leaders

Networking Reception

Thursday, February 237 a.m. – 6 p.m. Registration, Cyber Café, Marketplace

Express and ENA Foundation FUN-raising7:30 a.m. – 4:15 p.m. State and Chapter Leaders Conference8 a.m. – 5 p.m. Presession*1 – 4 p.m. Presession*7 – 10:30 p.m. Welcome to New Orleans Party

Friday, February 247:30 – 7:55 a.m. Continental Breakfast7:30 a.m. – 6 p.m. Registration, Cyber Café, Marketplace

Express, ENA Foundation FUN-raising and Poster Sessions

8 – 9:30 a.m. Opening Session9:30 a.m. – 1:30 p.m. Exhibit Hall and ENA Discovery Pavilion10:30 – 11:45 a.m. Concurrent Sessions11:30 a.m. – 1 p.m. Box Lunch in the Exhibit Hall1:45 – 3 p.m. Concurrent Sessions3:15 – 4:30 p.m. Concurrent Sessions4:45 – 6 p.m. Concurrent Sessions7 – 10 p.m. Masked on the Mighty Miss –

An ENA Foundation Exclusive Event*

Saturday, February 257:30 – 7:55 a.m. Continental Breakfast7:30 a.m. – 6:15 p.m. Registration, Cyber Café, Marketplace

Express, ENA Foundation FUN-raising and Poster Sessions

8 – 9:15 a.m. General Session9:15 a.m. – 1:45 p.m. Exhibit Hall and ENA Discovery Pavilion10:30 – 11:30 a.m. Power Hour Sessions11:30 a.m. – 1 p.m. ENA Candidates Election Forum11:30 a.m. – 1 p.m. Box Lunch in the Exhibit Hall1 – 1:45 p.m. ENA Town Hall Meeting1:15 – 2:30 p.m. Concurrent Sessions2:45 – 4 p.m. Concurrent Sessions4:15 – 5:30 p.m. Concurrent Sessions

Sunday, February 267:30 – 7:55 a.m. Continental Breakfast7:30 a.m. – 12:45 p.m. Registration, Cyber Café, Marketplace

Express and ENA Foundation FUN-raising8 – 9:30 a.m. General Session9:45 – 11 a.m. Concurrent Sessions11:15 a.m. – 12:30 p.m. Concurrent Sessions

SaVe the date

*Additional fee required, limited capacity.

IMPORTANT DATES TO REMEMBERRegistration Opens .................................................Mid-October Early Bird Registration Closes......................... January 11, 2012ENA Board of Directors Meeting ................... February 22, 2012State and Chapter Leaders Conference ....... February 23, 2012 Presessions ...................................................... February 23, 2012Educational Sessions .............................. February 24 – 26, 2012

2012 ENA Annual Conference: San Diego – September 11–15, 2012Leadership Conference 2013: Fort Lauderdale, FL – February 27–March 3, 2013

Scan this QR code with your mobile device to see the most current schedule at-a-glance.

4 For the most up-to-date IllumInate & empower information, visit www.ena.org.

FocuS grIdEDUCATION MANAGEMENT PERSONNEL PROFESSIONAL DEVELOPMENT QUALITY SAFETY

F R I D AY, F E B R UA R Y 24

8 − 9:30 a.m.

Opening Session: All’s Fair in Love, War … and Running for President

10:30 – 11:45 a.m.

M&M: It’s Not Just Candy The Scorecard – It’s a Balancing Act What’s Going on in Your Emergency Department, and How You Can Finally Fix It

Black Diamond Leadership: Lessons From the Slopes

Regulatory Mythbusting Be a Nurse, Not a Victim: Implementation of a Violence Prevention and Mitigation Program

1:45 − 3 p.m.

The Role of the Clinical Nurse Specialist in the Emergency Department: Misunderstood and Underutilized

Conducting Research for Practice and Quality Improvement

A Just Culture – Making Right Out of Wrong

So You Think You Can Speak: Open Mic at ENA – Session I

The Marriage of Nursing and Medical Leadership in the Emergency Department: Do You Need Counseling?

Electronic Nursing Documentation: Stretcherside Challenges

Moving Forward After Tragedy: Implementing an Evidence-based Pediatric Sepsis Screening Tool

Shots Fired – Tragedy in the Emergency Department and the Lessons Learned

3:15 − 4:30 p.m.

Improving Trauma Care Through Video Review

Recovery in the Emergency Department: Who You Are When No One’s Looking

Chronic Pain Management Program in the Emergency Department

Positive Attitudes; Positive Outcomes … Get on the Bus, Gus!

No Time to Care: Improving Patient Satisfaction in 60 Seconds or Less

So You Think You Can Speak: Open Mic at ENA – Session II

You Want Owners, Not Renters – Tactical Ways to Engage Your Staff and Medical Staff

Capacity and Queuing: Tackling Overcrowding by Engineering Outcomes

4:45 – 6 p.m.

From Blueprint to Bloom’s and Beyond: Constructing Multiple Choice Questions for Nursing Education

Puttin the Mojo Back in Your Presentation

Morale and Its Operational Impact

Two Years Into Reform – Let’s Take a Look

Next Stop Is for You: Helping Those Staff Who Need to Get Off the Bus

Inspired Nurse Partnering With Parents in the Emergency Department

Workplace Violence: Case Studies on Implementing Felony Legislation

S AT U R D AY, F E B R UA R Y 25

8 − 9:15 a.m.

General Session: Balancing Life in Your War Zones

10:30 − 11:30 a.m.

POWER HOUR 1 The Doctorate of Nursing Practice (DNP): Is It Right for Me? AND ‘Hi, I’m Dr. Wolf, and I’ll Be Your Nurse Today’: Practice and Research Benefi ts of a PhD

POWER HOUR 2 How to Eat an Elephant: Project Management for Educators AND Starting an Ultrasound-guided IV Program in the Emergency Department

POWER HOUR 3 What Every CEO Wants From Nurse Leadership AND Shared Success: A Teaching Project to Improve Shared Governance

POWER HOUR 4 Learning Styles and Generational Diff erences AND Generational Diff erences in Communication

POWER HOUR 5 Career Choices in Nursing – Burnout Is Not an Option AND Would You Like Fries With That? Customer Service Lessons Learned From the Food Service Industry

POWER HOUR 6 Surviving the Deluge AND Evidence-based Disaster Planning

POWER HOUR 7 True Advocacy at Work – Passage of HB 1690 AND Creating Peace in the Workplace

POWER HOUR 8 Fractured Careers and Bottom Lines: A Toolkit for Injury Prevention

1:15 − 2:30 p.m.

Simulation: What Your Leaders Need to Know!

If Disney Ran Your Emergency Department: 9½ Things You Would Do Diff erently

Understanding and Recognizing Workplace Substance Abuse

Empower Staff to Be Their Own Change Agent by Developing a Task Force Team

Eat That Cookie: Make Workplace Positivity Pay Off for Individuals, Teams and Organizations

Code Team Restructure and Innovations

Patient Flow – Collaborative Support From the Top Down

Fronts of a Perfect Storm: A Fatal Medication Error in the Emergency Department

2:45 − 4 p.m.









4:15 − 5:30 p.m.

CSI: Emergency Department Style – A Unique Approach to Annual Skills

Pull That Patient Out of the River Styx!: Engaging Students in Mock Codes to Increase Competency and Confi dence

High Emergency Department Utilization: It’s Not Good I Know Your Name

Managing Your Whine List Skillfully Did You Hear What I Heard? Organizational Rumors

Time Critical Diagnosis: Show-me the Way to Go

Building a Stronger Framework: Emergency Department and Psychiatric Renovation for Better Patient Care

S U N D AY, F E B R UA R Y 26

8 − 9:30 a.m.

General Session: Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events

9:45 − 11 a.m.

Patient Navigation Through the Emergency Department

Essential Nurse Leadership Skills: What Your CEO Wants!

Inviting Innovation Code Help: One Busy Community Hospital’s Response to Extreme Emergency Department Crowding

Paramedics Are From Mars and Nurses Are From Venus – Bridging the Gap Between the Two

11:15 a.m. − 12:30 p.m.

Cultivating Leaders Facilitating Nurse Manager Skills in Shared Governance

Three R’s for a Great Emergency Department: Recruitment, Retention and Recognition of Emergency Nurses

Law and Order Standardized Procedures: Empowering Nurses, Improving Quality and Effi ciency in the Emergency Department

Education Mgmt Prof DevPersonnel SafetyQualityDaily Events 5Power Hour

EDUCATION MANAGEMENT PERSONNEL PROFESSIONAL DEVELOPMENT QUALITY SAFETYF R I D AY, F E B R UA RY 24

8 − 9:30 a.m.

Opening Session: All’s Fair in Love, War … and Running for President

10:30 – 11:45 a.m.

M&M: It’s Not Just Candy The Scorecard – It’s a Balancing Act What’s Going on in Your Emergency Department, and How You Can Finally Fix It

Black Diamond Leadership: Lessons From the Slopes

Regulatory Mythbusting Be a Nurse, Not a Victim: Implementation of a Violence Prevention and Mitigation Program

1:45 − 3 p.m.

The Role of the Clinical Nurse Specialist in the Emergency Department: Misunderstood and Underutilized

Conducting Research for Practice and Quality Improvement

A Just Culture – Making Right Out of Wrong

So You Think You Can Speak: Open Mic at ENA – Session I

The Marriage of Nursing and Medical Leadership in the Emergency Department: Do You Need Counseling?

Electronic Nursing Documentation: Stretcherside Challenges

Moving Forward After Tragedy: Implementing an Evidence-based Pediatric Sepsis Screening Tool

Shots Fired – Tragedy in the Emergency Department and the Lessons Learned

3:15 − 4:30 p.m.

Improving Trauma Care Through Video Review

Recovery in the Emergency Department: Who You Are When No One’s Looking

Chronic Pain Management Program in the Emergency Department

Positive Attitudes; Positive Outcomes … Get on the Bus, Gus!

No Time to Care: Improving Patient Satisfaction in 60 Seconds or Less

So You Think You Can Speak: Open Mic at ENA – Session II

You Want Owners, Not Renters – Tactical Ways to Engage Your Staff and Medical Staff

Capacity and Queuing: Tackling Overcrowding by Engineering Outcomes

4:45 – 6 p.m.

From Blueprint to Bloom’s and Beyond: Constructing Multiple Choice Questions for Nursing Education

Puttin the Mojo Back in Your Presentation

Morale and Its Operational Impact

Two Years Into Reform – Let’s Take a Look

Next Stop Is for You: Helping Those Staff Who Need to Get Off the Bus

Inspired Nurse Partnering With Parents in the Emergency Department

Workplace Violence: Case Studies on Implementing Felony Legislation

S AT U R D AY, F E B R UA RY 25

8 − 9:15 a.m.

General Session: Balancing Life in Your War Zones

10:30 − 11:30 a.m.

POWER HOUR 1 The Doctorate of Nursing Practice (DNP): Is It Right for Me? AND ‘Hi, I’m Dr. Wolf, and I’ll Be Your Nurse Today’: Practice and Research Benefi ts of a PhD

POWER HOUR 2 How to Eat an Elephant: Project Management for Educators AND Starting an Ultrasound-guided IV Program in the Emergency Department

POWER HOUR 3 What Every CEO Wants From Nurse Leadership AND Shared Success: A Teaching Project to Improve Shared Governance

POWER HOUR 4 Learning Styles and Generational Diff erences AND Generational Diff erences in Communication

POWER HOUR 5 Career Choices in Nursing – Burnout Is Not an Option AND Would You Like Fries With That? Customer Service Lessons Learned From the Food Service Industry

POWER HOUR 6 Surviving the Deluge AND Evidence-based Disaster Planning

POWER HOUR 7 True Advocacy at Work – Passage of HB 1690 AND Creating Peace in the Workplace

POWER HOUR 8 Fractured Careers and Bottom Lines: A Toolkit for Injury Prevention

1:15 − 2:30 p.m.









2:45 − 4 p.m.









4:15 − 5:30 p.m.

CSI: Emergency Department Style – A Unique Approach to Annual Skills

Pull That Patient Out of the River Styx!: Engaging Students in Mock Codes to Increase Competency and Confi dence

High Emergency Department Utilization: It’s Not Good I Know Your Name

Managing Your Whine List Skillfully Did You Hear What I Heard? Organizational Rumors

Time Critical Diagnosis: Show-me the Way to Go

Building a Stronger Framework: Emergency Department and Psychiatric Renovation for Better Patient Care

S U N D AY, F E B R UA RY 26

8 − 9:30 a.m.

General Session: Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events

9:45 − 11 a.m.

Patient Navigation Through the Emergency Department

Essential Nurse Leadership Skills: What Your CEO Wants!

Inviting Innovation Code Help: One Busy Community Hospital’s Response to Extreme Emergency Department Crowding

Paramedics Are From Mars and Nurses Are From Venus – Bridging the Gap Between the Two

11:15 a.m. − 12:30 p.m.

Cultivating Leaders Facilitating Nurse Manager Skills in Shared Governance

Three R’s for a Great Emergency Department: Recruitment, Retention and Recognition of Emergency Nurses

Law and Order Standardized Procedures: Empowering Nurses, Improving Quality and Effi ciency in the Emergency Department

FOCUS AREA KEY

State and chapter leaderS conFerenceWednesday, February 22

7 – 8:30 p.m.State and Chapter Leaders Networking Reception to be held at the Hotel Monteleone, ENA’s headquarter hotel.

ENA state and chapter leaders attending the State and Chapter Leaders Conference are invited for an evening of networking and the opportunity to meet with 2012 ENA President, Gail Lenehan, EdD, MSN, RN, FAEN, FAAN. Hors d’oeuvres and beverages will be served.

Thursday, February 23

7:30 a.m. – 4:15 p.m.State and Chapter Leaders Conferenceto be held at the New Orleans Convention Center.ENA invites 2012 state council and chapter presidents, presidents-elect, secretaries, treasurers, board members, chairpersons and all other leaders to participate in the conference. The conference will be held at the New Orleans Convention Center, immediately preceding the ENA Leadership Conference 2012.

As state and chapter leaders, many of you are juggling a large number of tasks and obligations to meet the needs of your family, profession and commitment to ENA. As your national association, ENA wants to provide you with the information and leadership skills you need to manage your state or chapter and take it to new heights.

Join your fellow leaders in New Orleans. Outstanding learning and networking opportunities await you!

The State Council Achievement Awards will be presented at the ENA Leadership Conference 2012.


CONTACT HOURSYou will receive contact hours for each course you attend. Based on the Board of Certifi cation for Emergency Nursing® (BCEN) criteria for categorization of continuing education, off erings may be applied toward CEN®, CFRN® and CTRN® renewal.

You may earn more than 17 contact hours (based on a 60-minute credit hour) at ENA Leadership Conference 2012 and additional contact hours by attending the presessions. The number of contact hours you can earn is noted next to each course title.

ACCREDITATIONThe Emergency Nurses Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

ENA’s standards meet most of the required criteria for most State Boards of Nursing. California Statement (per California Regulations 1459.1). ENA is approved by the California Board of Registered Nursing, Provider Number CEP 2322 (California Continuing Education Provider #CEP2322).

Note to attendees residing in Washington, D.C. and Florida: The system used to track continuing education in Washington, D.C., and the state of Florida will not accept contact hours for off erings that are less than 50 minutes (.84 contact hours).

COURSE CONTENTENA strives to provide educational opportunities that refl ect various aspects and opinions to help nurses make informed decisions about pertinent issues aff ecting emergency nursing. Comments, opinions and/or recommendations expressed by the faculty in ENA programs or by authors of printed and/or visual materials distributed as part of ENA programs are not necessarily reviewed by or endorsed by the association. In the event of unforeseen circumstances, there may be changes in faculty and program content.

SUCCESSFUL COMPLETIONTo successfully complete the educational requirements of the ENA Leadership Conference you will be required to provide course evaluation information when you record your contact hours at the Cyber Café. After each selection is made among the educational off erings, you will be asked a short series of questions regarding the faculty presentation and the success of the course. Upon completion of the evaluation questions, your contact hours for that course selection are then recorded in your electronic fi le.

COURSE TICKETS AND CLASSROOM SEATINGTickets are not required for every course. Tickets are distributed only for courses with restricted participation and/or an additional fee, such as presessions. All other courses are available on a fi rst-come, fi rst-served basis, so please arrive early if a certain course interests you.

POWER HOUR SESSIONS A Power Hour session consists of two related topics presented in a concise, 30-minute format to form one information packed hour with the must-knows that are most important to you. Each session is worth 1.0 contact hour. These sessions are marked for ease of identifi cation. Attendees cannot move from one session to another.

POSTER SESSIONS: RESEARCH AND EVIDENCE-BASED PRESENTATIONSResearch and evidence-based practice posters are on display during ENA Leadership Conference. Take advantage of this opportunity to review current studies on relevant emergency nursing topics. The researchers will be present to discuss their studies at specifi ed times. Viewing the poster session earns participants 2.0 contact hours.

courSe InFormatIon

8 For the most up-to-date IllumInate & empower information, go to www.ena.org.

wedneSday, February 222 – 6 p.m.ENA Board of Directors MeetingAll ENA members welcome.

4 – 7 p.m.Registration First things fi rst! Visit registration to check-in, pick up your bag, badge and holder, tickets and ribbons, make a payment or just ask a question.

Cyber Café The Cyber Café is a self-serve computerized system area available to all attendees. It allows you to access your personal or work e-mail and record the educational sessions you attend and then print out completed certifi cation onsite.

Marketplace Express Stop by Marketplace Express, ENA’s specialty bookstore, for the most up-to-date educational products and ENA-branded merchandise. Didn’t bring a big enough suitcase? Shipping services are available.

ENA Foundation FUN-raising Drop by the ENA Foundation booth to see what new and exciting FUN-raising opportunities are available.

thurSday, February 237 a.m. – 6 p.m.Registration, Cyber Café, Marketplace Express and ENA Foundation FUN-raising

8 a.m. – 5 p.m.PRESESSIONSKey Concepts in Emergency Department Management™: Current Challenges6.5 contact hours Presession

Linda Laskowski-Jones, MS, RN, ACNS-BC, CEN, FAWMFreda Lyon, MHA, BSN, RN, NE-BCKirsten Johnson Moore, MSN, RN, PHRNCarl E. Ray, BSN, RN-BC, FAENJeff Strickler, MA, BSN, RN, CEN, CFRN, NE-BC, EMT-PBarbara A. Weintraub, MPH, MSN, RN, APN, CEN, CPEN, FAEN

$130 member/$235 nonmember; preregistration required; limited capacity.

What is your emergency department’s burning question? This presession hopes to help you to have that question answered by leaders in the fi eld of emergency department management. This full-day session utilizes ENA Key Concepts in Emergency Department Management™ faculty to assist all levels of leaders (managers, directors, educators and charge nurses) to address the challenges currently faced by emergency departments. This interactive session will utilize a case study approach to discuss current recommendations and best practices. Key areas addressed include strategies for enhancing capacity management, improving teamwork and building consensus and addressing safety and security considerations.

Education Mgmt Prof DevPersonnel SafetyQuality

FOCUS AREA KEY

Daily Events 9Power Hour

thurSday, February 23

FrIday, February 247:30 – 7:55 a.m.Continental Breakfast

7:30 a.m. – 6 p.m.Registration, Cyber Café, Marketplace Express, ENA Foundation FUN-raising and Poster Sessions

8 – 9:30 a.m.Opening Session: All’s Fair in Love, War … and Running for President

1.0 contact hour Prof Dev

James C. Carville, Jr.Mary J. MatalinCo-authors of the national best seller All’s Fair: Love, War, and Running for President, Matalin and Carville are key players on the national political stage.

These New Orleans residents each have over 30 years of experience in politics and have individually worked for Presidents Ronald Reagan, George H.W. Bush, Bill Clinton and George W. Bush. Their unique experiences provide a stimulating, candid and provocative conversation from both sides of the political aisle. These two will candidly share their views on the turbulent political landscape and how it will aff ect health care in the coming years. Attendees will be invited to pose their own questions in a brief concluding Q & A session.

1 – 4 p.m.Why Won’t They Behave?3.0 contact hours Presession

Norma Conley, BA

$95 member/$155 nonmember; preregistration required; limited capacity.

Every workplace involves confl ict, and excessive confl ict creates morale problems, decreases collaboration, impedes teamwork, increases absenteeism and negatively aff ects productivity and profi tability. Guided by a human resources expert with more than 25 years of experience in personnel management working for national and Fortune 500 fi rms, learn the true cost of confl ict and your own issues of employment productivity, improving quality standards and implementing eff ective management strategies. Attendees will complete a Hot Button Exercise in which they answer a series of questions designed to identify personality behaviors that create confl ict for them individually. Learn who hits all of your Hot Buttons and what to do about it. Walk away with some specifi c strategies. Learn how to be cool and stay that way!

7 – 10:30 p.m.Welcome to New Orleans PartyFee: None, preregistration required

In the Carnival Capital of the World, year-round celebrations are the norm. New Orleans loves a parade and what better way to get to Generations Hall for the opening reception than by a police-escorted parade complete with marching band, costumed walkers, Mardi Gras revelers and of course, lots of beads! ENA attendees will gather in their hotel lobbies at the Monteleone and Astor Crowne Plaza Hotels at 7 p.m. for the march to Generations Hall. The highly energetic band Mojeaux will entertain attendees throughout the evening. The party also features great food stations with local favorites including jambalaya, seafood gumbo, po-boys, oyster patties and, of course, New Orleans–style bread pudding.


FrIday, February 249:30 a.m. – 1:30 p.m.Exhibit HallThe exhibit hall off ers an exceptional opportunity for you to meet with more than 100 leading suppliers of products and services for every type of emergency care environment.

ENA Discovery Pavilion Continue to make the most of your conference experience with this new opportunity to learn about the latest projects and initiatives at ENA. Discover new resources that are available for you during brief 5 – 10 minute presentations throughout Exhibit Hall hours. In addition you can meet and speak individually with ENA representatives and try out some of these new resources. Make the Discovery Pavilion one of your destinations when visiting the Exhibit Hall.

10:30 – 11:45 a.m.CONCURRENT SESSIONSM&M: It’s Not Just Candy1.25 contact hours Education

Lisa L. Gilmore, MSN/Ed, RN, CEN, CPEN

In the medical community, M&M stands for “morbidity and mortality,” and M&M’s are the way physicians review adverse events in order to learn, modify behavior and prevent future errors. Often, nursing is not a part of this process. However, nursing M&M’s can provide an excellent way to deliver education (and ensure quality care) to the bedside nurse. This session will provide a recipe for implementation of nursing M&M’s at your facility, ensuring the chocolate melts in your mouth, not on your hands!

The Scorecard – It’s a Balancing Act1.25 contact hours Mgmt

Rhonda M. Morgan, DNP, MSN, RN, CEN, CNRN, CCNS, APN

Emergency department leaders often struggle in how to leverage resources and eff ect change to align with the organizational strategy. Like pilots need an instrument panel, the balanced scorecard serves as both monitor and benchmark for emergency department leaders. This session discusses the theoretical basis of the balanced scorecard as a business model, outlines the essential elements of a balanced scorecard as they pertain to emergency department operation and reveals the scorecard as a valuable tool for emergency department leaders.

What’s Going on in Your Emergency Department, and How You Can Finally Fix It1.25 contact hours Personnel

Lisa A. Wolf, PhD, MS, RN, CEN

Problems with clinical decision making can be the result of defi cits in individual nurses’ knowledge base or critical application skills. It can also be a result of a hostile environment, poor nurse-physician communication or poor teamwork skills. Regardless of cause, poor decision making leads to poor patient outcomes. Discover a framework that will allow managers and educators to assess the underlying causes of poor decision making and target remediation eff orts appropriately to promote safe practice and safe care.

Black Diamond Leadership: Lessons From the Slopes1.25 contact hours Prof Dev

Linda Laskowski-Jones, MS, RN, ACNS-BC, CEN, FAWM

Using the setting of a ski slope as a jumping off point for a discussion on leadership strategies, participants will learn tips for safely navigating through expert management terrain. The thrills, risks and challenges inherent in skiing will be used as a framework for guiding leadership decisions. The presenter’s own experience as a long-term member of the National Ski Patrol and as an emergency nurse leader will be blended in a way that illustrates how knowledge and skills gained in recreational pursuits can complement leadership development.

Regulatory Mythbusting1.25 contact hours Quality

Jean A. Proehl, MN, RN, CEN, CPEN, FAEN

A myriad of regulatory requirements impact emergency nursing practice, but myths and misinformation abound. Many processes and policies are followed because they say we have to, but are we over-complying based on hearsay? What do they really say about medication reconciliation, medical screening exams, protected information, restraint documentation, billing and documentation requirements, nutritional screening, ambulance restocking, clinical protocols, collection of fi nancial information and more? In addition to addressing these specifi c issues, strategies for dispelling other myths and misinformation will be discussed.


FOCUS AREA KEY


Be a Nurse, Not a Victim: Implementation of a Violence Prevention and Mitigation Program1.25 contact hours Safety

Tonya Barlow, MSN, RN, CNS-BC, CEN, CPENBelinda Shaw, MSN, RN, CEN, NE-BC

Violence and emergency departments are synonymous. This was the troubling take home message from the ENA General Assembly in 2005. Following that meeting, ENA began to promote a nonviolent environment for emergency nurses, staff and patients. In 2009, Porter Adventist Hospital’s emergency department decided to take a proactive stance to prevent violence from occurring in their environment and mitigate it as quickly and safely as possible if it did occur. In this presentation, follow Porter Adventist’s path to make this change in culture. Learn how to change your emergency department into an environment where violence is an exception, not the rule – one where you can be a nurse and not a victim.

11:30 a.m. – 1 p.m.Box Lunch in the Exhibit Hall Use your ticket and grab lunch in the exhibit hall. Meet exhibitors to learn about the latest in emergency health care products and services.

1:45 – 3 p.m.CONCURRENT SESSIONSThe Role of the Clinical Nurse Specialist in the Emergency Department: Misunderstood and Underutilized1.25 contact hours Education

Janet E. Abbott Eckhart, EdD, MSN, RNErin A. Eckhart, MSN, RN, CCRN

The clinical nurse specialist (CNS) is often misunderstood and underutilized in the emergency department. A CNS can off er greater effi ciency, eff ectiveness, enhanced patient safety, improved patient outcomes, staff satisfaction and system advocacy as well as a great return on your investment. Several case studies will be presented in adult and pediatric settings demonstrating effi cient CNS utilization and how your department will benefi t with a CNS on staff .

Conducting Research for Practice and Quality Improvement1.25 contact hours Mgmt

Rosemarie Suhayda, PhD, APRN-BCRebekah Hamilton, PhD, RN

Learn how to collect, analyze and disseminate data to help you make better informed decisions regarding practice and quality improvement in your emergency department. User-friendly research methods will be presented, as well as strategies for writing reports and abstracts for journals and national meetings.

A Just Culture – Making Right Out of Wrong1.25 contact hours Personnel


By understanding that error, particularly human error, is inevitable but preventable, patient safety eff orts have focused on improving systems and creating fail-safe processes that intercept errors as opposed to hiding and blame. This session examines the essential tenets of a just culture, with discussion of requisite organizational duties and individual values that promote such a culture. Explicit levels of behavior, as well as facilitation techniques for each, are investigated, along with conditions that promote a just culture.


1:45 – 3 p.m. continued

So You Think You Can Speak: Open Mic at ENA – Session I1.25 contact hours Prof Dev

Nicki Gilboy, MS, RN, CEN, FAENLisa A. Wolf, PhD, MS, RN, CENFaye P. Everson, RN

Have you ever thought “I could do that” after seeing your colleagues speak during an ENA conference, yet still never took the steps to make it happen? In this two-part course, individuals interested in being mentored as a speaker are invited to submit a short video for a chance to be selected as one of the fi nalists in this American Idol inspired competition. In a classroom setting, a panel of accomplished and expert faculty will instruct selected contestants as well as audience participants in the do’s and don’ts of presenting. During both sessions the audience will assist the experts in selecting a winner for a chance to speak at ENA Leadership Conference 2013. Session II immediately follows from 3:15 – 4:30 p.m. Visit the Current Calls and Opportunities section at www.ena.org for instructions on how to send in your video clips now!

The Marriage of Nursing and Medical Leadership in the Emergency Department: Do You Need Counseling?1.25 contact hours Prof Dev

Bonnie Carl, MBA, RNJay A. Kaplan, MD, FACEP

The relationship between the nurse director and medical director is crucial to the eff ective functioning of the department. It is like a marriage, and while disagreements will arise, presenting a united front to staff is very important. By role-modeling collaborative practice, emergency department leadership creates a blueprint for success. This session focuses on specifi c methods to build and maintain teamwork between nursing and medical leadership and on developing a common language between all members of the health care team.

Electronic Nursing Documentation: Stretcherside Challenges1.25 contact hours Quality

Jean A. Proehl, MN, RN, CEN, CPEN, FAEN

Electronic nursing documentation is fast becoming a reality in emergency departments around the world. While there are many advantages, there are also challenges and pitfalls and even the best systems are subject to end-user errors. This vendor-neutral presentation will address unintended consequences and pitfalls that may surface after the go-live of an emergency nursing documentation system along with tips on preventing and managing them in the real world of emergency nursing.

Moving Forward After Tragedy: Implementing an Evidence-based Pediatric Sepsis Screening Tool1.25 contact hours Safety

Aaron B. Wolff , BSN, RN, CEN

The challenge of identifying pediatric sepsis at triage is compounded by emergency department crowding. Fortunately the clinical consensus on diagnosing and treating this population has been published. Explore the development and implementation of a pediatric sepsis screening tool in the context of a nationally publicized clinical outcome.

Shots Fired – Tragedy in the Emergency Department and the Lessons Learned1.25 contact hours Safety

Charles Kunkle, MSN, RN, CEN, CCRN, BC-NA

Violence against our nation’s emergency nurses continues to be a serious problem. Using a real-life example in which a DUI suspect in police custody wrestled a gun from an offi cer and shot three people, killing one offi cer and seriously wounding another offi cer and an emergency department technician, we identify the defi ciencies we discovered within our internal disaster plan and discuss in detail the changes that were made to ensure the safety of our staff and patients against possible future incidents.

FrIday, February 24


FOCUS AREA KEY


3:15 – 4:30 p.m.CONCURRENT SESSIONSImproving Trauma Care Through Video Review1.25 contact hours Education

Jennifer Kingsnorth-Fritzeen, MSN, RN

The integration of video review into your trauma program can be a solution to process improvement initiatives as well as clinical quality of care. Actually seeing and hearing trauma resuscitation in action allows trauma teams to identify problem areas and develop creative and practical solutions, making change effi cient, pointed and meaningful. This lecture will focus on one hospital’s process improvement victories through the use of video analysis and structured multidisciplinary trauma video review sessions.

Recovery in the Emergency Department: Who You Are When No One’s Looking1.25 contact hours Mgmt

Janet E. Abbott Eckhart, EdD, MSN, RNErin A. Eckhart, MSN, RN, CCRN

Service recovery is an important leadership function when dealing with the emergency department’s multidisciplinary team members as well as providing services to patients, families, other departments of the organization, medical staff and the community. Understand the necessary components of a service recovery program and outcome measures to assure successful departmental operations. Several case studies in adult and pediatric emergency departments will be presented.

Chronic Pain Management Program in the Emergency Department1.25 contact hours Mgmt

Melinda Stibal, MSN, MBA, RN

Patients presenting with complaints of chronic pain present a challenge in emergency departments across the nation. These patients represent one of our most challenging populations to manage, in addition to their eff ect on overcrowding, violence and staff satisfaction. The implementation of a chronic pain management program can have a signifi cant impact. This session will provide an overview of one facility’s programs and the steps necessary for implementation. Sample policies will also be presented.

Positive Attitudes; Positive Outcomes. . .Get on the Bus, Gus!1.25 contact hours Personnel

Cathy C. Fox, RN, CEN, CPEN

Let your staff be the catalyst to make the changes among their peers. Learn how an emergency department turned a lot of their negative Nellies into positive bus riders. Give your staff the tools they need to want to come to work every day and make a real diff erence in peoples’ lives. Learn how riding the positive energy bus can change your life. Participants are recommended to take Next Stop Is For You: Helping Those Staff Who Need to Get Off the Bus on Friday, 4:45 – 6 p.m.

No Time to Care: Improving Patient Satisfaction in 60 Seconds or Less1.25 contact hours Personnel

Charles Kunkle, MSN, RN, CEN, CCRN, BC-NA

Emergency departments across the country are overcrowded, and the patients that use emergency services often encounter staff that is grumpy and overwhelmed. We have become task-oriented zombies and have lost our ability to provide compassionate patient-centered care. Staff members will tell you that they don’t have the time to do the little things anymore. This program will show you how easy it is to instill compassion back into your practice in 60 seconds or less.

So You Think You Can Speak: Open Mic at ENA – Session II1.25 contact hours Prof Dev

Nicki Gilboy, MS, RN, CEN, FAENLisa A. Wolf, PhD, MS, RN, CENFaye P. Everson, RN

In part two of this unique interactive session, both participants and audience members continue to gain insight into the secrets of successful presenting. Members of the expert panel provide additional tips and tricks on speaking while they continue to evaluate the entries submitted by aspiring faculty. Don’t miss this informative session that culminates in awarding a lucky participant an opportunity to speak at ENA Leadership Conference 2013. This course is a continuation of Session I (immediately prior from 1:45 – 3 p.m.). Visit the Current Calls and Opportunities section at www.ena.org for instructions on how to send in your video clips now!


3:15 – 4:30 p.m. continued

You Want Owners, Not Renters – Tactical Ways to Engage Your Staff and Medical Staff 1.25 contact hours Prof Dev

Bonnie Carl, MBA, RNJay A. Kaplan, MD, FACEP

To change or improve anything, we must focus on both processes and people, on both systems and behaviors. Create great systems without the buy-in of your staff , and they will fall into disarray. Have great people but systems that frustrate them, and they will leave. Either way your patients will suff er. Great work environments are only created when all parties are involved in the process. This course will focus on how to engage your entire staff to be winners, not whiners.

Capacity and Queuing: Tackling Overcrowding by Engineering Outcomes1.25 contact hours Safety

Aaron B. Wolff , BSN, RN, CEN

Developing a response to overcrowding and surge using traditional planning and anecdotal evidence will not yield the results our patients need. Experience success in matching capacity to demand using data-driven tools based on constraint and queuing theory. Learn to apply these concepts to patient fl ow from triage to transfer will engineer the clinical outcomes your patients deserve.

4:45 – 6 p.m.CONCURRENT SESSIONSFrom Blueprint to Bloom’s and Beyond: Constructing Multiple Choice Questions for Nursing Education1.25 contact hours Education

Marlene Bokholdt, MS, RN, CPEN, CCRN

Many people think that multiple-choice questions do not refl ect a nurse’s knowledge. The truth is that a well written multiple-choice question can validate learning, demonstrate knowledge and confi rm learning objectives have been met. It is all about constructing a question that demands critical thinking, use of the nursing process and existing knowledge. Learn how to construct a test blueprint, use Bloom’s taxonomy to create varied cognitive levels in test questions and write good test questions. This session will focus on planning, implementing and evaluating test construction from the ground up. Attend this session and get ready to write for publication, certifi cation examinations and staff and student education.

Putting the Mojo Back in Your Presentation1.25 contact hours Education

Robert W. Ready, MN, RN, CEN, CPEN, NEA-BC

This course will review various tips and tools to enhance and improve teaching methods to meet the needs of your audience. The demonstration of interactive techniques, such as polling the audience and use of video, will be included. These teaching strategies can be applied to a wide variety of audiences such as new grad residency programs, certifi cation reviews and grand rounds to name a few.

Morale and Its Operational Impact1.25 contact hours Mgmt

John T. Archer, RN, CEN

This course presents an overview of morale and its impact on operational eff ectiveness. Learn proven techniques to assess, interpret and alter the morale of a team to achieve desired outcomes by reducing turnover and increasing employee satisfaction. Additionally, develop skills to alter short- and long-term strategies simply by keeping your “fi nger on the pulse” of the department. Finally, you will be able to connect the dots on how the general state of morale is directly tied back to leadership at all levels of an organization.

Two Years Into Reform – Let’s Take a Look1.25 contact hours Mgmt


The Patient Protection and Aff ordable Care Act (PPACA) of 2010 is now two full years past. What impact has the legislation had on structure, access and reimbursement? A panoramic view of the major themes of reform, where we are now and how the reform act has impacted health care and emergency department operations are topics of this session. New challenges, opportunities and strategies for emergency department leaders continue to unfold as a result of the 2010 legislation.

Next Stop Is for You: Helping Those Staff Who Need to Get Off the Bus1.25 contact hours Personnel

Cathy C. Fox, RN, CEN, CPEN

Often we have diffi culty letting people go because we desperately need nurses to staff our emergency departments. Utilize techniques and plans of action to hold your staff accountable and assist them in making the diffi cult decision to leave. We often work under the 80/20 rule in the health care world; let’s strive for 100 percent engagement every day, all the time. Participants are recommended to take Positive Attitudes; Positive Outcomes … Get on the Bus, Gus! on Friday, 3:15 – 4:30 p.m.

FrIday, February 24


Inspired Nurse1.25 contact hours Prof Dev

Rich A. Bluni, RN, LHRM

The purpose of this presentation is to help us connect or re-connect to inspiration. Often when we feel burnt out it is not because we lack skill or clinical knowledge, but we have become disconnected from their why. We are so good at the science of our jobs but often at the expense of the art of our work. This fun, fast-paced and thought-provoking presentation—and the very easy to apply spiritual stretches discussed—connect us to the why of what we do.

Partnering With Parents in the Emergency Department1.25 contact hours Quality

Fran J. Damian, MS, RN, NEA-BCMary Fallon Smith, MSN, RN, CCM

Patient satisfaction has become a priority in health care institutions and regulatory agencies. Factors that are most frequently cited as having the greatest impact on satisfaction surround communication. Strategies for improving the patient communication experience with emergency department staff will be reviewed in depth.

Workplace Violence: Case Studies on Implementing Felony Legislation1.25 contact hours Safety

Rita T. Anderson, RN, CENNicholas A. Chmielewski, MSN, RN, CENMary A. Leblond, MSN, RN, CEN, CA-CP, SANE

ENA has advocated for a choice of legislative approaches to reduce workplace violence against nurses and other health care workers. This course presents case studies of felony laws that have been championed by ENA members in their states as well as presents the struggle to actually secure the outcomes that are expected after legislation is promulgated into law.

7 – 10 p.m.Masked on the Mighty Miss – An ENA Foundation Exclusive Event

Fee: $40; preregistration required, limited capacity.

Grab your favorite Mardi Gras mask and join the ENA Foundation for this exclusive dinner

cruise on the mighty Mississippi River. Board the Creole Queen paddle wheel boat at 7 p.m. and begin the night with a New Orleans dinner buff et. The Creole Queen will cruise the Mississippi River from 7:45 – 9:45 p.m. Take this time to enjoy the scenic views or catch up with old friends. Sip your favorite beverage on the promenade deck and enjoy the panoramic view of New Orleans under a canopy of stars.

A portion of your ticket price is a direct donation to the ENA Foundation and its mission to provide educational scholarships and research grants in the discipline of emergency nursing.

FOCUS AREA KEY


Saturday, February 257:30 – 7:55 a.m.Continental Breakfast

7:30 a.m. – 6:15 p.m.Registration, Cyber Café, Marketplace Express, ENA Foundation FUN-raising and Poster Sessions

8 – 9:15 a.m.General Session: Balancing Life in Your War Zones


LeAnn Thieman, LPN, CSP, CPAE

Recounting her dramatic experiences from the Vietnam Orphan Airlift, LeAnn shares life-changing lessons for coping in our “war zones” today. Too much to do, too few resources, too much stress—how do we cope? In this poignant, yet

humorous presentation, learn how to balance your life, live your priorities, and make a diff erence in the world—the tools to care for yourself while caring for others.

9:15 a.m. – 1:45 p.m.Exhibit Hall and ENA Discovery Pavilion

10:30 – 11:30 a.m.POWER HOUR 1 1.0 contact hour

The Doctorate of Nursing Practice (DNP): Is It Right for Me?Scott C. Thigpen, DNP, RN, CEN, CCRN Education

The Doctorate of Nursing Practice (DNP) degree educates advanced nurse clinicians for expert practice in leadership and clinical practice roles. This doctoral-level education provides nurses the clinical and management expertise to improve health care outcomes, making them expert collaborators in solving health care problems in systems. This presentation will examine the dynamic roles of the DNP and how they integrate evidence-based practice, health policy and leadership into clinical practice. This practice-focused doctorate prepares graduates for clinical practice, administration, management and teaching. Participants will be provided an overview of the DNP, the history of the rationale for the development of the DNP and the eight essential role competencies. Participants will fi nd answers to the question: Is the DNP for me?

AND

‘Hi, I’m Dr. Wolf, and I’ll Be Your Nurse Today’: Practice and Research Benefi ts of a PhDLisa A. Wolf, PhD, MS, RN, CEN Education

Nurses are continually encouraged to return to school to fi nish or advance their education. The PhD is a research degree that can benefi t the nurse in both practice and academia. However, matching the needs of the nurse personally, professionally and logistically can be a challenge. This program will review diff erent types of doctoral programs delivered via a number of modalities and discuss the pros and cons for each type. Identifi cation of fi t between the goals of the nurse and the degree/modality sought will also be discussed.


POWER HOUR 2 1.0 contact hour

How to Eat an Elephant: Project Management for EducatorsCam Brandt, MS, RN, CEN, CPEN, CPN Mgmt

You need to get something done, and you need to get it done fast. A good outcome is very important. Where do you start? What resources do you need? How do you know if you succeed? This presentation will address the down and dirty principles of breaking a project into bite-sized pieces to achieve the outcomes you desire.

AND

Starting an Ultrasound-guided IV Program in the Emergency DepartmentKevin F. McFarlane, ADN, RN, CEN, EMT Mgmt

In 2008, the University of New Mexico Hospital, an academic level 1 trauma center, started a process to train nurses and technicians to use ultrasound to assist in starting peripheral IVs. This session will discuss the development and maintenance of an ultrasound-guided IV program in the emergency department. We will discuss the process from concept to completion.

POWER HOUR 3 1.0 contact hour

What Every CEO Wants From Nurse LeadershipKenneth J. Cochran, MBA, BSN, RN, FACHE Mgmt

The speed of change in the health care management fi eld is fast and furious. To survive, you will need to drive results quickly. This course is designed to give nurse leaders (or future leaders) a short list of skills that will assist in achieving excellent results throughout their careers.

AND

Shared Success: A Teaching Project to Improve Shared GovernanceKristine K. Powell, MSN, RN, CEN, NEA-BC Mgmt

Many emergency departments struggle with implementing eff ective shared governance models on their units. This session will provide an overview of a successful program that helped turn around one emergency department’s shared governance council by increasing trust, providing tools and aligning expectations of management and staff .

POWER HOUR 4

1.0 contact hour

Learning Styles and Generational Diff erencesFaye P. Everson, RN Personnel

In this session, we will look at the learning styles and generational diff erences that are encountered by nursing education/professional development departments. An overview of how to engage and interest employees and provide the education needed by staff when students are varied ages and generations will be discussed.

AND

Generational Diff erences in CommunicationChristine L. Marshall, MSN, RN, CEN, CPEN Personnel

There are so many ways to communicate—face-to-face, paper, computer, phone, etc. Every generation seems to have its preferences, and leaders need to know how best to communicate with their multi-generational staff . Even clothing styles, accessories and appearance can be a way to communicate and one needs to understand the generational diff erences and motivations.

FOCUS AREA KEY


Saturday, February 2510:30 – 11:30 a.m. continued

POWER HOUR 5

1.0 contact hour

Career Choices in Nursing – Burnout Is Not an OptionMaureen C. Moore, MSN, MBA, RN, NP-C, FNC Prof Dev

Nurses are the greatest commodity in our society and nursing is the most fl exible profession in the world. We can take our greatest passion and develop a career in nursing. If you are not learning something new every day you work then it’s time to fi nd a new passion and pursue a new direction.

AND

Would You Like Fries With That? Customer Service Lessons Learned From the Food Service IndustryJack Rodgers, BSN, RN, NREMT-P Prof Dev

With bed space dwindling and wait times soaring, emergency departments everywhere fi ght to improve satisfaction scores while treating patients in a timely manner. The folks in the food service industry fi ght throughput and service issues just like we do. Our methods may be diff erent but our mission is the same—get ‘em in, meet their needs and get ‘em out, while keeping them happy in the process. Learn how one department enlisted the help of a local restaurant pioneer to study its processes and used suggestions to improve its customer service scores.

POWER HOUR 6

1.0 contact hour

Surviving the DelugeDottie S. Howard, MSN, RN, CEN Quality

The pediatric emergency department is subject to volatile increases in volume. Due to H1N1 in 2010, the Children’s Medical Center emergency department treated a record 830 children in one day. Although H1N1 was a known anticipated threat, in January 2011, there were high surge days, which included 620 children. In order to meet the needs of these increases, several processes had to be enacted to respond to the demand of unanticipated surges. Changes in personnel, space reallocation and interdepartmental cooperation were critical to mobilize resources in a short amount of time to remain in a state of readiness.

AND

Evidence-based Disaster PlanningMelinda Stibal, MSN, MBA, RN Quality

Broadly accepted assumptions have always been the basis of disaster planning. This presentation will illustrate what many of these assumptions are and what the reality has been proven to be. This insight will be gained through the use of research and retrospective review of real disaster events.

POWER HOUR 7

1.0 contact hour

True Advocacy at Work – Passage of HB 1690Cathy C. Fox, RN, CEN, CPEN Safety

Every 11 minutes a health care provider is injured in an emergency setting across this country. To address this issue, Virginia utilized resources from ENA’s workplace violence study and from states that were successful in passing bills protecting health care providers in the emergency setting. Learn how grassroots eff orts from nurses all across this state were able to have their voices fi nally heard.

AND

Creating Peace in the WorkplaceEcoee Rooney, MSN, RN-BC, SANE-A Safety

This discussion will address the importance of understanding the phenomenon of workplace violence, methods to mitigate its occurrence in hospital settings and the importance of changing workplace cultures that may unknowingly perpetuate violence in the workplace. This discussion dovetails with the presentation of ENA’s Workplace Violence Toolkit to address workplace violence and helps validate the importance of a need for such a tool.


FOCUS AREA KEY


POWER HOUR 8

1.0 contact hour

Fractured Careers and Bottom Lines: A Toolkit for Injury PreventionJeanne M. Fogarty, MBA, BSN, RN, TNS Safety

Nancy L. Hughes, MS, RNVicki A. Keough, PhD, APRN-BC, ACNP, CCRNEllen H. Encapera, RN, CENCydne Perhats, MPH

One in fi ve nurses is injured on the job and 38 percent of injured workers in the United States will never return to work. This impacts both the health of the nursing workforce and your bottom line. This presentation will focus on workplace injuries and the toolkit developed by the ENA Emergency Department Workplace Injury Prevention Work Team to create a culture of emergency department workplace safety by supporting safe staffi ng levels, promoting safety programs, policies and training and improving accessibility to safety equipment and controls. A didactic presentation will be followed by a personal testimonial from a nurse injured on the job, the impact on her health and career, and discussion of emergency department strategies to address the consequences of workplace injuries.

11:30 a.m. – 1 p.m.ENA Candidates Election Forum All ENA members are invited to attend the ENA Candidates Election Forum. A box lunch will be served. The candidates will provide information about their backgrounds in emergency nursing; their previous ENA involvement at the local, state and national levels; their vision for the future of emergency nursing and for ENA; and their qualifi cations for holding a national ENA offi ce. Take advantage of this opportunity to get acquainted with your 2012 candidates.

11:30 a.m. – 1 p.m.Box Lunch in the Exhibit Hall

1 – 1:45 p.m.ENA Town Hall Meeting Join 2012 ENA President Gail Lenehan, EdD, MSN, RN, FAEN, FAAN, and the ENA board of directors at this open meeting. Get involved and address your ideas, concerns or comments directly to the ENA board of directors.

1:15 – 2:30 p.m.CONCURRENT SESSIONSSimulation: What Your Leaders Need to Know!1.25 contact hours Education

John C. Davanzo, MBA, RN, CEN, EMT-P/IC

Human patient simulation has been proven to improve safety, expand critical thinking and improve education. How do you go about getting traction to start or expand your program? This session will present an overview of how to get your leaders to understand the importance of simulation. We will discuss tools to prove the worth of simulation, grant funding tips and creative ways to move forward while building up to a launch or expansion. Based on a real-world model of a smaller facility simulation program, which provides more than 250 hours per year of primarily in-situ simulation and technical support for a larger system program. Also off ered on Saturday, 2:45 – 4 p.m.

If Disney Ran Your Emergency Department: 9½ Things You Would Do Diff erently1.25 contact hours Mgmt

William D. Hampton, DO, MM, BA, AS

Based on Fred Lee’s infl uential book, this presentation will discuss and explore what is often the bane of emergency department nurse managers’ and administrators’ existence: customer service and patient satisfaction. With a focus on the emergency department and special emphasis placed on the role of nurse managers and directors, this lecture is fi lled with poignant stories and one short (but quite memorable) song. Also off ered on Saturday, 2:45 – 4 p.m.


Saturday, February 251:15 – 2:30 p.m. continued

Understanding and Recognizing Workplace Substance Abuse1.25 contact hours Personnel

Allison L. Bolin, BSN, RN, CEN, CPEN

Substance abuse is often a poorly understood disease and may be overlooked in the health care setting until signifi cant damage has been done. The use of alcohol and drugs by employees has a signifi cant impact on a company through reduced productivity, higher insurance rates and increased patient care risk along with many other problems. This lecture will provide an overview of the problem and discuss some recognition and prevention strategies. Also off ered on Saturday, 2:45 – 4 p.m.

Empower Staff to Be Their Own Change Agent by Developing a Task Force Team1.25 contact hours Personnel

Shelby L. Hunt, MHA, MBA, BSN, RN, CEN

We all know staff buy-in can be the key to having a successful department. Creating a multidisciplinary team empowered staff to take on their peers and generate a positive change to tackle department initiatives and boost morale. By having leadership support and oversight but not leadership direction, new team building activities were developed and department initiatives became owned by staff . Also off ered on Saturday, 2:45 – 4 p.m.

Eat That Cookie: Make Workplace Positivity Pay Off for Individuals, Teams and Organizations1.25 contact hours Prof Dev

Liz Jazwiec, BSN, RN

Continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work every day in a bad mood because the job is hard! Through personal storytelling and humor, discover eff ective tools to manage morale, eliminate victim thinking and have fun. Using real-life examples and anecdotes gain insights to make positive thinking work for you and the shadow you cast on others. This session concludes with a straightforward approach to the connection between job satisfaction and success, creating an enjoyable workplace and choosing to be happy. Also off ered on Saturday, 2:45 – 4 p.m.

Code Team Restructure and Innovations1.25 contact hours Quality

Cynthia R. Prince, RN

An eff ective code team is one that is effi cient in resuscitations with optimal outcomes. Let your Code Team know what you expect of them and give them the means to accomplish it. Each team member is responsible to know exactly what their role is, how to do it and how to troubleshoot if necessary. Learn how to provide your team with the confi dence, knowledge, and preparation to ensure they do an effi cient, excellent job. Also off ered on Saturday, 2:45 – 4 p.m.

Patient Flow – Collaborative Support From the Top Down1.25 contact hours Quality

Sarah G. White, MSN, RN

Discover how various emergency departments and Level I through Level III trauma centers have successfully implemented house-wide initiatives to increase patient fl ow during times of overcrowding and surge capacity. The support of the emergency department starts from the top down and is the number one contributor to effi cient patient fl ow. Also off ered on Saturday, 2:45 – 4 p.m.

Fronts of a Perfect Storm: A Fatal Medication Error in the Emergency Department1.25 contact hours Safety

Lynne Gagnon, MS, BSN, RN, NEA-BC, CPHQ

This course will describe the event of a fatal medication error in a rural hospital emergency department, including the discovery, disclosure to family and the results of the root cause analysis (RCA). How the staff involved and hospital community dealt with the error and lessons learned will also be shared. Also off ered on Saturday, 2:45 – 4 p.m.


FOCUS AREA KEY


2:45 – 4 p.m.CONCURRENT SESSIONSSimulation: What Your Leaders Need to Know!1.25 contact hours Education

John C. Davanzo, MBA, RN, CEN, EMT-P/IC

Repeat course. See Saturday 1:15 – 2:30 p.m. for course description.

If Disney Ran Your Emergency Department: 9½ Things You Would Do Diff erently1.25 contact hours Mgmt

William D. Hampton, DO, MM, BA, AS


Understanding and Recognizing Workplace Substance Abuse1.25 contact hours Personnel

Allison Bolin, BSN, RN, CEN, CPEN


Empower Staff to Be Their Own Change Agent by Developing a Task Force Team1.25 contact hours Personnel

Shelby L. Hunt, MHA, MBA, BSN, RN, CEN


Eat That Cookie: Make Workplace Positivity Pay Off for Individuals, Teams and Organizations1.25 contact hours Prof Dev

Liz Jazwiec, BSN, RN


Code Team Restructure and Innovations1.25 contact hours Quality

Cynthia R. Prince, RN


Patient Flow – Collaborative Support From the Top Down1.25 contact hours Quality

Sarah G. White, MSN, RN


Fronts of a Perfect Storm: A Fatal Medication Error in the Emergency Department1.25 contact hours Safety

Lynne Gagnon, MS, BSN, RN, NEA-BC, CPHQ


4:15 – 5:30 p.m.CONCURRENT SESSIONSCSI: Emergency Department Style – A Unique Approach to Annual Skills1.25 contact hours Education

Cam Brandt, MS, RN, CEN, CPEN, CPN

Skills validation is required; it can be costly and diffi cult to assess the value to the staff . One pediatric hospital struggled with meaningful ways to validate competency in low-volume skills, such as care of the child with a tracheotomy and gastronomy button, as well as problem areas such as proper body mechanics and assessment of skin integrity and medication calculation. This presentation will explore a cost- and time-eff ective method for providing annual skills training while using forensic detective principles made famous by popular television shows.


Saturday, February 254:15 – 5:30 p.m. continued

Pull That Patient Out of the River Styx!: Engaging Students in Mock Codes to Increase Competency and Confi dence1.25 contact hours Education

Lisa A. Wolf, PhD, MS, RN, CEN

Engaging junior and senior year student nurses in a series of emergency mock codes has benefi ts for both the students and emergency nursing. Benefi ts to students include early exposure to emergency care, increased competence and confi dence in assessment and treatment skills. Benefi ts to emergency nursing include new graduates with better skills and an interest in professional engagement. It also provides emergency educators with important information about the knowledge base and critical thinking skills of graduating students. This program provides a description of the development and outcomes of an ENA chapter-run collaboration with a student nurses’ association at a university School of Nursing.

High Emergency Department Utilization: It’s Not Good I Know Your Name1.25 contact hours Mgmt

Melinda Stibal, MSN, MBA, RN

Patients who have high emergency department utilization patterns place a drain on already strained resources. Memorial Regional Hospital was experiencing high levels of recidivism, at a great cost to the facility and stress on the medical and nursing staff . Ten patients represented over 400 emergency department visits in calendar year 2010 and a direct cost of $400,000. Review the journey to implement a complex patient management program through the emergency department.

Managing Your Whine List Skillfully1.25 contact hours Personnel

Suzanne O’Connor, MSN, RN, APN

Complaints are inevitable; resentment is optional! Discover how to diff erentiate those who need to vent versus those who need your solutions. Identify proven skills that will allow you to identify issues quickly and engage many types of complainers in seeking solutions leading to stronger relationships of respect and trust. You will gain new insights into how to save time and reduce defensiveness while staying calm and resolving confl icts and preserving relationships.

Did You Hear What I Heard? Organizational Rumors1.25 contact hours Prof Dev

Scott C. Thigpen, DNP, RN, CEN, CCRN

Rumors are a common form of communication in the workplace and increase dramatically during periods of organizational change, economic down turns, uncertainty and stress. They can generate anxiety, foster hostility, create divisiveness, disrupt productivity and cause serious damage to the reputation of individuals or an organization as a whole. Research has found that rumors are accurate at least 85 percent of the time for noncontroversial organizational matters. As a result, employees can engender emotions and reactions that range from optimism to fear, anxiety, challenge, resistance, ambiguity, energy, enthusiasm, helplessness, dread, motivation and pessimism. Telling the truth eff ectively can disarm the employee looking to gain from the impact of negative rumors. This session will explore the proactive management of rumors and eff ective ways to manage them for positive organizational outcomes.

Time Critical Diagnosis: Show-me the Way to Go1.25 contact hours Quality

Lisa L. Gilmore, MSN/Ed, RN, CEN, CPEN

We all know trauma, stroke and STEMI patients require defi nitive and timely treatment for best outcomes. Often these patients arrive in emergency departments that don’t have the resources needed, necessitating transport to another facility, delaying timely and defi nitive care. Missouri—the Show-Me State—created a process that Shows-the-Way-to-Go: emergency medical services identifi es the time critical diagnosis (TCD) and transports directly to the designated treatment center. This session will describe TCD system within Missouri and other states who have developed processes for these diagnoses, defi ne the regulations for emergency departments and will review the current process and outcome data.

Building a Stronger Framework: Emergency Department and Psychiatric Renovation for Better Patient Care1.25 contact hours Safety

Tammy L. Moore, MS, RN, NEA-BC

The emergency department has been referred to as the safety net for psychiatric patients awaiting bed placement and treatment. With more than double the amount of suicides than homicides occurring in the United States, the forecast for continued placement from the emergency department will continue to be a relevant issue. Learn how creating a psychiatric holding space in the emergency department with qualifi ed psychiatric emergency personnel and a focus on care planning, research and disposition has led to improved patient care.


FOCUS AREA KEY


Sunday, February 267:30 – 7:55 a.m.Continental Breakfast

7:30 a.m. – 12:45 p.m.Registration, Cyber Café, Marketplace Express and ENA Foundation FUN-raising

8 – 9:30 a.m.General Session: Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events


Laura Schwartz

Speaker and author of the book Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events, Laura saw fi rsthand that we can best achieve ourselves by helping others, but that doing so requires us

to go beyond our good intentions with a determination and a commitment to building partnerships with those who share our goals and learn to make the most of even simple social opportunities.

9:45 – 11 a.m.CONCURRENT SESSIONSPatient Navigation Through the Emergency Department1.25 contact hours Mgmt

Diane L. Cassell, MBA, BSN, RN, CEN, NEC-BPatricia A. Hill, MSN, RN, CNS, CEN, CCRN

Patients presenting for non-emergency/non-urgent medical care refl ect a void within the health care system. Therefore, it is important that access to viable alternatives to the emergency department exist to provide medical care for these patients in a more cost-eff ective and appropriative venue of care. Patient navigation is a process to re-direct these patients from the emergency department to an alternate venue of care eliminating treatment of these patients in the emergency department. This process improves the effi ciency of the emergency department, educates the general population in regards to proper emergency department utilization, provides cost eff ective care in the most appropriate setting and optimizes the limited capacity of the emergency department for treatment of emergent patients. This course will provide an overview of how one health care system successfully applied these principles to their emergency departments, obtaining remarkable outcomes.

Essential Nurse Leadership Skills: What Your CEO Wants!1.25 contact hours Mgmt

Kenneth J. Cochran, MBA, BSN, RN, FACHE

The health care management fi eld is ever-changing at a rapid pace. To endure these changes you will need to pilot quick results as a nurse leader. This course is intended to provide techniques to implement and improve overall satisfaction for patients, colleagues and families. Development of strong communication skills are among the list of items that will contribute in achieving exceptional results and relationships throughout your career.

Inviting Innovation1.25 contact hours Prof Dev

Meleah M. Mariani, MSN, RN

Health care is entering one of our most challenging eras. Does this bring fear or excitement to nursing leaders? Flexibility, creativity and collaboration will be presented as core leadership competencies for the future. Discover strategies to create a team of forward thinkers to lead your organization in innovative thinking. Concepts such as shared decision-making, autonomy and critical thinking take on a new twist.

Code Help: One Busy Community Hospital’s Response to Extreme Emergency Department Crowding1.25 contact hours Quality

Joan Cooper-Zack, ADN, RNPaula Beaulieu, MM, BSN

Despite eff orts to improve patient fl ow and decrease patient boarding in the emergency department, overcrowding remained a serious problem at South Shore Hospital. “Code Help,” a Massachusetts Department of Public Health—mandated procedure, has pushed the emergency department boarding to the medical fl oors and other patient care areas as patients wait for beds to become available. This session describes South Shore’s challenges and processes to move emergency department crowding out of the emergency department to other patient care areas.


9:45 – 11 a.m. continued

Paramedics Are From Mars and Nurses Are From Venus – Bridging the Gap Between the Two1.25 contact hours Safety

Kevin F. McFarlane, ADN, RN, CEN, EMT

Communication between nurses and pre-hospital providers can seem almost as difficult as communication between the genders. In this session, commonly forgotten communication principles will be reviewed that make communication between nurses and paramedics a challenge. Through a discussion of common personality traits of both nurses and paramedics, this session will also explore how to use these characteristics to our advantage to increase patient satisfaction and safety.

11:15 a.m. – 12:30 p.m. CONCURRENT SESSIONSCultivating Leaders1.25 contact hours Education

Meleah M. Mariani, MSN, RN

Remember the old ways? Work in the department six weeks and guess what—you’re in charge! We’ve come a long way. Explore how a 16-hour leadership curriculum promotes succession planning for future emergency department leader roles. Effective leadership behaviors and tools including self assessments will be presented as a foundation for future leaders to build upon.

Facilitating Nurse Manager Skills in Shared Governance1.25 contact hours Mgmt

Kristine K. Powell, MSN, RN, CEN, NEA-BC

Many emergency department managers are expected to implement an effective shared governance model in their unit yet have been provided with little or no training on how to facilitate shared governance. Effective shared governance can improve quality of care, patient and staff satisfaction and employee engagement and retention. This session will provide an overview of essential knowledge and skills needed by managers to implement and support an emergency department shared governance council.

Three R’s for a Great Emergency Department: Recruitment, Retention and Recognition of Emergency Nurses1.25 contact hours Personnel

Suzanne O’Connor, MSN, RN, APN

Recruitment, retention and recognition are essential in creating a great emergency department. Learn recruitment techniques such as improving word of mouth referrals, creating an appealing Web site for all potential applicants and improving reputation through leadership. Discover how to retain the best nurses by creating a healthy work environment for busy emergency departments. Find out how recognition keeps team spirit strong and improves morale and service to others. Many low to no cost ideas that are effective in valuing outstanding work and improve staff motivation and teamwork will be presented.

Law and Order1.25 contact hours Quality

Robert W. Ready, MN, RN, CEN, CPEN, NEA-BC

This program will describe some of the high risk and legal concerns facing emergency nurses and steps that can be taken to mitigate risk. As former defendant in a malpractice lawsuit, the presenter will provide a post mortem of a lawsuit and lessons learned.

Standardized Procedures: Empowering Nurses, Improving Quality and Efficiency in the Emergency Department1.25 contact hours Safety

Joshua D. McCabe, BSN, RNChristina M. Ballejos-Campos, MSN, RN, CNS

Research has demonstrated that emergency department standardized procedures empower nurses to perform patient care with autonomy, efficiency and quality. This session will review the latest research on standardized procedures and present a case study to demonstrate how to initiate, train and successfully implement standardized procedures in your emergency department.

Sunday, February 26


Faculty lIStIngJanet E. Abbott Eckhart, EdD, MSN, RN Assistant Professor of Nursing, King College, Bristol, TN, Nurse Educator and Researcher, Veterans’ Medical Health System, Mountain Home, TN

Rita T. Anderson, RN, CEN Clinical Coordinator, North Peoria Emergency Center, Abrazo HealthCare, Peoria, AZ

John T. Archer, RN, CEN, US Army Reserves CSM (Retired)� Director, South Emergency Department, CoxHealth, Springfield, MO

Christina M. Ballejos-Campos, MSN, RN, CNS Clinical Nurse Specialist, Emergency Department, Sharp Chula Vista Medical Center, San Diego, CA

Tonya Barlow, MSN, RN, CNS-BC, CEN, CPEN Emergency Department Clinical Nurse Specialist, Porter Adventist Hospital –Centura Health, Denver, CO

Paula Beaulieu, MM, BSN Director, Emergency Services, South Shore Hospital, South Weymouth, MA

Rich A. Bluni, RN, LHRM National Speaker, Studer Group, Gulf Breeze, FL

Marlene Bokholdt, MS, RN, CPEN, CCRN Nursing Education Editor, Emergency Nurses Association, Des Plaines, IL

Allison L. Bolin, BSN, RN, CEN, CPEN Rapid Response Nurse, Dominican Hospital, Santa Cruz, CA

Cam Brandt, MS, RN, CEN, CPEN, CPN Educator, Emergency Services, Cook Children’s Health Care System, Fort Worth, TX

Bonnie Carl, MBA, RN Senior Practice Management Consultant, CEP America/MedAmerica, Emeryville, CA

James C. Carville, Jr. Media Personality and American Political Consultant, New Orleans, LA

Diane L. Cassell, MBA, BSN, RN, CEN, NEC-B Director, Emergency Services, Presbyterian Healthcare Services, Albuquerque, NM

Nicholas A. Chmielewski, MSN, RN, CEN Clinical Information Systems Coordinator, Mount Carmel Health System, Columbus, OH

Kenneth J. Cochran, MBA, BSN, RN, FACHE President and Chief Executive Officer, Tri-County Care Systems/East Liverpool City Hospital, East Liverpool, OH

Norma Conley, BA Principal, HR Business Partners, LLC, East Providence, RI

Joan Cooper-Zack, ADN, RN Emergency Preparedness Manager, South Shore Hospital, Weymouth, MA

Fran J. Damian, MS, RN, NEA-BC Director of Nursing/Patient Services Emergency Department, Children’s Hospital Boston, Boston, MA

John C. Davanzo, MBA, RN, CEN, EMT-P/IC Director of Emergency and Critical Care Services, St. Joseph Mercy Livingston Hospital, Howell, MI

Erin A. Eckhart, MSN, RN, CCRN Critical Care Staff Nurse, Christiana Care Health System, Wilmington, DE

Ellen H. Encapera, RN, CEN Retired Emergency and Staff Nurse, Hoag Memorial Hospital, Newport Beach, CA

Faye P. Everson, RN Clinical Educator, Emergency Department, University Campus, University of Massachusetts Memorial Medical Center, Worchester, MA

Jeanne M. Fogarty, MBA, BSN, RN, TNS Patient Care Manager, Emergency Department, Saint Louis University Hospital, Saint Louis, MO

Cathy C. Fox, RN, CEN, CPEN Staff Nurse and Educational Consultant, Sentara Leigh Hospital, Norfolk, VA

Lynne Gagnon, MS, BSN, RN, NEA-BC, CPHQ� Director of Patient Care Services, Mayo Regional Hospital, Dover-Foxcroft, ME

Nicki Gilboy, MS, RN, CEN, FAEN Associate Chief of Nursing for Emergency Medicine, University of Massachusetts Medical Center, Worcester, MA

Lisa L. Gilmore, MSN/Ed, RN, CEN, CPEN ETC Education Coordinator, St. John’s Emergency Trauma Center, Springfield, MO

Rebekah Hamilton, PhD, RN Associate Professor, Rush University Medical Center, Chicago, IL

William D. Hampton, DO, MM, BA, AS Emergency Physician, Holy Family Memorial, Manitowoc, WI

Patricia A. Hill, MSN, RN, CNS, CEN, CCRN Emergency Department Clinical Nurse Specialist, Presbyterian Healthcare Services, Albuquerque, NM

Dottie S. Howard, MSN, RN, CEN Clinical Emergency Department Manager, Children’s Medical Center, Dallas, TX

Nancy L. Hughes, MS, RN Director, Center for Occupational and Environmental Health, American Nurses Association, Silver Springs, MD

Shelby L. Hunt, MHA, MBA, BSN, RN, CEN Administrative Director, Emergency Services, Saint Mary’s Regional Medical Center, Reno, NV

Liz Jazwiec, BSN, RN President and Founder, Liz Inc., Oak Lawn, IL

Kirsten Johnson Moore, MSN, RN, PHRN Director, Emergency Nursing Services, Transport Team Nursing Director, St. Christopher’s Hospital for Children, Philadelphia, PA

Jay A. Kaplan, MD, FACEP Director of Service and Operational Excellence, CEP America/MedAmerica, Emeryville, CA

Vicki A. Keough, PhD, APRN-BC, ACNP, CCRN Dean and Professor, Loyola University Chicago Niehoff School of Nursing, Maywood, IL

Jennifer Kingsnorth-Fritzeen, MSN, RN Trauma Program Manager, Children’s National Medical Center, Washington, D.C.

Charles Kunkle, MSN, RN, CEN, CCRN, BC-NA Director Nursing Emergency/Trauma, St. Mary Medical Center, Langhorne, PA

Linda Laskowski-Jones, MS, RN, ACNS-BC, CEN, FAWM Vice President Emergency and Trauma Services, Christiana Care Health System, Wilmington, DE

Mary A. Leblond, MSN, RN, CEN, CA-CP SANE Staff Nurse and SANE, Methodist Hospital, San Antonio, TX

Freda Lyon, MHA, BSN, RN, NE-BC Service Line Administrator and Magnet Program Director, Bixler Emergency Center, Tallahassee Memorial Healthcare, Tallahassee, FL

Meleah M. Mariani, MSN, RN Magnet Program Director and Clinical Nurse Manager, Allegiance Health, Jackson, MI

Christine L. Marshall, MSN, RN, CEN, CPEN Clinical Nurse IV, St. Joseph Hospital, Orange, CA

Mary J. Matalin American Political Consultant, New Orleans, LA

Joshua D. McCabe, BSN, RN Clinical Lead Nurse, Emergency Services, Sharp Chula Vista Medical Center, San Diego, CA

Kevin F. McFarlane, ADN, RN, CEN, EMT Nurse Supervisor, University of New Mexico Hospital, Albuquerque, NM

Maureen C. Moore, MSN, MBA, RN, NP-C, FNC Deputy Coroner, Weld County Coroner Office, Greeley, CO

Tammy L. Moore, MS, RN, NEA-BC Director, Emergency Services, Chief Nursing Officer, Harding Hospital, The Ohio State University Medical Center, Columbus, OH

Rhonda M. Morgan, DNP, MSN, RN, CEN, CNRN, CCNS, APN Vice President Clinical Services, Chief Nurse Executive, Wellmont Holston Valley Medical Center, Kingsport, TN

Suzanne O’Connor, MSN, RN, APN Clinical Nurse Specialist and Health Care Speaker, Andover, MA

Cydne Perhats, MPH Senior Injury Prevention Associate, Emergency Nurses Association, Des Plaines, IL

Kristine K. Powell, MSN, RN, CEN, NEA-BC Director, Emergency Services, Baylor University Medical Center, Dallas, TX

Cynthia R. Prince, RN Manager, Nursing Services Administration, Ministry Saint Joseph’s Hospital, Marshfield, WI

Jean A. Proehl, MN, RN, CEN, CPEN, FAEN Emergency Clinical Nurse Specialist, Proehl PRN, LLC, Cornish, NH

Carl E. Ray, BSN, RN-BC, FAEN Senior Business Advisor, McKesson Performance Transformation Solutions, Virginia Beach, VA

Robert W. Ready, MN, RN, CEN, CPEN, NEA-BC Director of Professional Development, Southcoast Hospitals Group, Fall River, MA

Jack Rodgers, BSN, RN, NREMT-P Clinical Coordinator/EMS Liaison, St. Francis Hospital, Columbus, GA

Ecoee Rooney, MSN, RN-BC, SANE-A Director of Professional Development, Practice Excellence and Clinical Affiliations, Interim Louisiana State University Public Hospital, New Orleans, LA

Laura Schwartz Speaker and author of Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events, Chicago, IL

Belinda Shaw, MSN, RN, CEN, NE-BC Associate Chief Nursing Officer and Director of Emergency Department and Critical Care Services, Porter Adventist Hospital–Centura Health, Denver, CO

Mary Fallon Smith, MSN, RN, CCM Nurse Case Manager, Emergency Department, Children’s Hospital Boston, Boston, MA

Melinda Stibal, MSN, MBA, RN Administrative Director, Emergency Department/Trauma/Disaster Recovery, Memorial Healthcare System, Hollywood, FL

Jeff Strickler, MA, BSN, RN, CEN, CFRN, NE-BC, EMT-P Clinical Director, Emergency Services, University of North Carolina Hospitals, Chapel Hill, NC

Rosemarie Suhayda, PhD, APRN-BC Director of University Assessment; Associate Professor of Nursing, Rush University Medical Center, Chicago, IL

LeAnn Thieman, LPN, CSP, CPAE Co-author of Chicken Soup for the Nurse’s Soul, Fort Collins, CO

Scott C. Thigpen, DNP, RN, CEN, CCRN Staff Nurse, Satilla Regional Medical Center, Associate Professor of Nursing, South Georgia College, Waresboro, GA

Barbara A. Weintraub, MPH, MSN, RN, APN, CEN, CPEN, FAEN Director, Pediatric and Adult Emergency and Trauma Services, Northwest Community Hospital, Arlington Heights, IL

Sarah G. White, MSN, RN Executive Nursing Consultant, Gastonia, NC

Lisa A. Wolf, PhD, MS, RN, CEN Clinical Assistant Professor, University of Massachusetts Amherst, Amherst, MA

Aaron B. Wolff, BSN, RN, CEN President, Vital Operations, Redding, CA

26 For the most up-to-date IllumInate & empower information, visit www.ena.org.26

regIStratIon InFormatIonFOR CONFERENCE REGISTRATION FEES SEE OUR REGISTRATION FORM.

JOIN ENA AND SAVE!Join ENA to instantly qualify for member registration rates. A current ENA membership application form along with dues payment must be submitted with your registration to be eligible for member registration fees. Information on ENA member benefi ts is available at www.ena.org or by calling Member Services at 800-900-9659. Complete the membership application and submit it with your registration.

DEPOSIT PLANENA members have an opportunity to place a nonrefundable $100 deposit on a three-day registration. This gives you the option to pay your balance prior to the conference or onsite, giving you the fl exibility you need. Any additional special events or presession requires full payment at time of registration.

PAYMENT INFORMATIONA check or money order payable in U.S. funds to ENA or a credit card authorization (American Express, Discover, MasterCard or Visa) must accompany the registration form. Registration forms received without a method of payment will not be processed. Checks will be processed electronically; they may appear as a debit rather than a check transaction.

TRANSFER OF REGISTRATIONIn the event that you are unable to attend the meeting, your registration is transferable at no additional charge. Please call 866-320-3203 (toll-free), 514-228-3203 (international calls) or e-mail the registrar at [email protected].

CANCELLATIONS AND REFUNDSYou may cancel your registration without cause by notifying the ENA Registration Bureau in writing via fax (866-654-4048), e-mail ([email protected]) or mail (see registration form for mailing address) on or before January 31, 2012. Cancellations received on or before this date will be refunded in full, less a $50 processing fee. After the cancellation deadline, refunds may be considered in the event of extenuating circumstances. Submit your request as outlined above no later than February 29, 2012. You will be notifi ed via fax, e-mail or mail as to the status of your request. If approved, you will be refunded in full, less a $50 processing fee. For ENA members taking advantage of the deposit plan, your $100 deposit is nonrefundable. Membership dues, donations to ENA Foundation and/or those events requiring guaranteed seating including all special events (presessions and ENA Foundation events) are not refundable at any time. Refund requests received after February 29, 2012, will not be considered. Approved refunds will be processed in the name of the original payer within four to six weeks after receipt of the initial request.

ONSITE REGISTRATION BADGE PICKUPAll registrants will receive a personalized confi rmation e-mail or confi rmation letter that they should bring to the conference to receive a name badge and tickets. Please remember to bring this confi rmation with you when you register onsite.

TICKETS Tickets are issued for the following activities and need to be presented: presessions, exhibit hall lunches and special events. Badges and tickets are not mailed; they are available onsite at the registration counter. Bring your bar-coded confi rmation letter to onsite registration.

CHILD CAREIn response to attendees’ requests and to provide a safe and educational atmosphere at the meeting, children and infants are not allowed in educational sessions, the exhibit hall or special events. If you plan to bring a child under the age of 18, please make arrangements for child care in advance.

RFID CARDSRadio-frequency identifi cation cards will be issued to all registered attendees. This card contains the information that you provided on your registration form such as employer, address, telephone, fax and e-mail address and is your electronic business card when visiting exhibitor booths in the exhibit hall. When this card is scanned by an exhibitor, they can automatically download the attendee information you provided. The data on the card is encrypted to ensure your privacy.

CONTACT INFORMATIONThe information provided on the registration form is available to exhibitors for purchase: if you provide your permission. Exhibitors will use this information to send you pre-show mailers or company information. If you do not wish to receive this information, please check the box which appears on the registration form. (i.e., I do not wish to receive important supplemental ENA Leadership Conference information from partners and vendors.)

AMERICANS WITH DISABILITIES ACTIf you require special materials or services as covered under the Americans with Disabilities Act, please advise ENA Meetings and Conferences, 915 Lee Street, Des Plaines, IL 60016-6569. Notice must be received in writing by January 31, 2012.

QUESTIONS?For registration questions, please call 866-320-3203, 514-228-3203 (international calls) or e-mail the registrar at [email protected]. For educational program information, please call ENA Educational Services staff at 800-900-9659, ext. 4123.

27For the most up-to-date IllumInate & empower information, visit www.ena.org. 27

JoIn uS In new orleanS!Come and experience the Big Easy. New Orleans, founded in 1718, blends

its rich historical past with all that is new. Here you will fi nd world class music

and cuisine, numerous shopping opportunities and so much more. New Orleans

diversity off ers many unique areas you will want to experience from the Garden City

to the French Quarter and much more. There is so much to see and explore. Put on

your walking shoes and stroll among the diverse crowds, take in the colorful architecture,

wonderful food and the easy rhythm of life.

For more information on activities in New Orleans and tours visit www.ena.org.

ENA TRAVEL SERVICESTake advantage of exclusive discounts on American, Delta, Southwest and United. ENA Travel Service is the only place for you to receive up to a 9 percent discount to the meeting.

There are two easy ways to book your airline tickets:

• Visit www.amtrav.com/enat to view all airlines and schedules with one quick search. Easy access is available with your name and e-mail address. There is no charge to search airfare and a $9 charge to ticket.

• Call AmTrav Corporate Travel at 800-795-8371 and the knowledgeable agents are available 7 a.m. – 11 p.m. central time weekdays. There is no charge for questions and a $25 charge to ticket.

HOTELS/CONVENTION CENTER TRANSPORTATION Shuttle service will be available for travel between all ENA contracted hotels. Currently, ENA is using the Hotel Monteleone on Royal Street and the Astor Crowne Plaza Hotel on Bourbon and Canal Streets. Shuttle times will be posted in the onsite program guide as well as in the hotel lobbies.

AIRPORT TRANSPORTATIONShuttles

• The airport shuttle operates to/from the Louis Armstrong New Orleans Airport to hotels listed on page 28 at a special discounted rate for ENA of $35 per person round-trip. The $3 discount is automatic when you access www.airportshuttleneworleans.com/ena0212.

• Service is available on a continuous basis with vans departing approximately every 30 minutes. If your fl ight is delayed you will still have a reservation on the next departing shuttle.

• Present your Web ticket to an Airport Shuttle Dock Representative at the Ticket Desk, located across from baggage claim areas 3, 6 and 12 after you have retrieved your baggage.

Taxicabs

Rates vary, but approximate fares from the airport are $33 to the Central Business District for up to two passengers and $14 per passenger for three or more passengers. Pick-up is on the lower level, outside the baggage claim area. There may be an additional charge for extra baggage. While you can often fi nd a cab stand near a major hotel, be sure to call ahead during peak visitor seasons like Jazzfest and Mardi Gras. For a list of cab companies and their phone numbers, visit http://www.tripsmarter.com/neworleans/info/info7.htm.

Registration for Leadership Conference 2012 opens Mid-OctoberEarly Bird Rates available until January 11, 2012

regISter by Jan. 11

to SaVe

ena leaderShIp conFerence 2012 hotel FormFebruary 22-26, 2012 • New OrleaNsTo take advantage of the special ENA conference rates, please book your reservation by January 11, 2012.

Guest Information (Use one form for each room requested. Make copies as needed.)

Arrival Date

First Name:

Departure Date

Last Name:

E-mail Address:

Daytime Telephone: Fax:

When providing an international telephone number, please include country and city access numbers.

Company:

Address:

City/State/Province:

Zip/Postal Code, Country:

Hotel Information

• Hotel Monteleone: 214 Royal Street, $179 single or double occupancy• Astor Crowne Plaza Hotel: 739 Canal Street at Bourbon, $159 single or double occupancy,

$20 per additional person

Please list the names of hotels in order of preference.

First: Second:

Room rates include a $10/night rebate that will be utilized to offset shuttle costs to the convention center.

Reservations will be processed on a first-come, first-served basis. If all hotels are unavailable, comparable reservations will be made at another participating hotel. Please process this reservation according to (please circle one):

Comparable room rate. Proximity to convention center.

Circle number of occupants: 1 2 3 4 Circle beds requested: King Double/DoubleList all room occupants, include yourself:

Check here if you have a disability requiring special services. Check here to request a smoking room.

Special requests: Non-smoking Smoking ADA Other:

(Hotels will assign specific room types upon check in, based upon availability. Please be advised that requests are not guaranteed.)

Payment InformationDue to Mardi Gras there are a limited number of hotel rooms available on Monday, February 20 and Tuesday, February 21. These nights only are subject to a non refundable one night’s room and tax deposit.

All hotels require a valid credit card guarantee of one night’s room and tax with each reservation request. Credit cards must be valid through March 5, 2012.

American Express Discover MasterCard Visa

Card Number Exp. Date

Credit Card Billing Address

City State Zip Code

Name as it Appears on Card

Authorized Signature (necessary to process reservation)

InstructionsReservations can be made through January 11, 2012, by choosing one of the following methods (based on availability):Online: Visit www.ena.org Look under New Orleans Leadership ConferenceFax: 301-694-5124Phone: 800-424-5250 (US and Canada) 847-996-5880 (International)Mail: ENA Leadership Conference 2012/Experient Housing PO Box 4088 Frederick, MD 21705

ConfirmationsConfirmations will be sent after each reservation booking, modification or cancellation. Review it carefully for accuracy. If you do not receive a confirmation via e-mail within 14 days after any transaction, please contact the Housing Bureau via fax.

Rates/Taxes and Special RequestsTo take advantage of the special conference rates, book your reservations by January 11, 2012. Though reservations can be booked after this date and through January 11, 2012, ENA cannot guarantee discounted rates and availability at the conference hotels. All rates are per room per night and are subject to 13% tax for 2 nights (subject to change without notice).

DepositsAll hotels require a credit card guarantee of one night’s room and tax with each reservation request. Housing forms received without a valid credit card will be returned and will not be processed. Credit cards must be valid through March 5 in order to be considered a proper guarantee. NO CASH OR CHECK DEPOSITS ACCEPTED. A first night’s deposit is required. Deposits are refundable provided you cancel your room within 72 hours of arrival. Rooms reserved for Monday, February 20, and Tuesday, February 21, will require a non-refundable deposit.

Changes and CancellationsBefore January 11, 2012: Changes to name, dates, address or special requests can be made by calling the Housing bureau. Cancellation of hotel reservations, can be made prior to January 11, 2012, without penalty. Cancellations within 72 hours of arrival are subject to forfeiture of first night’s room and tax deposit. After January 11, 2012: All changes and cancellations must be made directly with the assigned hotel. Do not contact the hotel directly until after January 25, 2012.

ena leaderShIp conFerence 2012 regIStratIon FormFebruary 22-26, 2012 • New OrleaNs CONveNtiON CeNter • New OrleaNsRegister now and save with early bird rates by January 11, 2012.

Register today using one of these three easy methods:

Fax: 866-654-4048 or 514-380-9363 Mail: 2012 ENA Leadership Conference c/o Showcare Registration 1200 G Street NW, Suite 800 Washington, DC 20005-6705

Online: www.ena.org

Registration Questions: 866-320-3203 US and Canada (toll-free) or 514-228-3203 (international calls)

Contact Information (please type or print legibly)

ENA Member Number Date Ms. Mrs. Mr. Dr.

First Name Middle Initial Last Name

Credentials First Name for Badge (optional)

Job Title

State Council or Chapter Name* Officer Position*

Employer

Employer Address Employer City State Zip Country

Employer Telephone Fax E-mail Address

This is my first time attending an ENA Leadership Conference.

I do not wish to receive important supplemental ENA Leadership Conference information from partners and vendors.

Step 1 Registration FeesYou must be a current member of ENA to be eligible for member fees. Nonmembers: to qualify for member registration fees, complete the membership application and submit with this form.Three-day fees if postmarked by: 1/11/12 after 1/11/12ENA Member $340 $430ENA State Leaders* $285 $285ENA State and Chapter Leaders Conference only complimentary.Nonmember $455 $540Two-day fees if postmarked by: 1/11/12 after 1/11/12ENA Member $300 $385Nonmember $410 $490One-day fees if postmarked by: 1/11/12 after 1/11/12ENA Member $265 $340Nonmember $365 $445

For one- or two-day attendees, please check the following: Friday Saturday Sunday

Step 1 Subtotal $

Step 2 Presessions

Thursday, February 23 Key Concepts in Emergency Department Management: Current Challenges $130 member/$235 nonmember; preregistration required; limited capacity.

Why Won’t They Behave? $95 member/$155 nonmember; preregistration required; limited capacity.Presession ONLY Registration and Fee: ENA’s practice has been to extend presession registration to ENA Leadership Conference attendees only. However, registration is available for presessions only based on remaining availability as of January 31, 2012. Registration for presessions only will not be accepted before January 31, 2012 or after February 22, 2012. Presession fees are nonrefundable.

Step 2 Subtotal $

Step 3 Guest RegistrationGuest(s) may accompany a one-, two- or three-day ENA Leadership Conference registrant. Guests may not be ENA members. A name badge is required for social functions, special events and to attend the exhibits. Guests cannot attend educational sessions or earn contact hours. Guests must be 18 and over.

Guest Fee includes: Welcome to New Orleans Party, entrance to exhibit hall and lunch in the exhibit hall.

1) _______________________________________________________

2) _______________________________________________________

Guest fee (per guest) if postmarked by: 1/11/12 after 1/11/12 or onsite $79 $100

Step 3 Subtotal $

Page 1 of 2

* A reduced fee of $285 is available to ENA 2012 state and chapter leaders (officers, directors and committee chairs are welcome to attend the state and chapter leaders conference and stay on for ENA Leadership Conference).

Name:

Step 4 Special Events (Nonrefundable)

Please check the box next to all of the following events you plan to attend.

Thursday, February 23 Welcome to New Orleans Party; 7 – 10:30 p.m. (no fee)

Friday, February 24 Box Lunch in the Exhibit Hall; 11:30 a.m. – 1 p.m. (no fee)

Masked on the Mighty Miss – An ENA Foundation Exclusive Event; 7 – 10 p.m. ($40 fee)

Saturday, February 25 ENA Candidates Election Forum with Box Lunch; 11:30 a.m. – 1 p.m. (no fee) OR Box Lunch in the Exhibit Hall; 11:30 a.m. – 1 p.m. (no fee)

Step 4 Subtotal $

Step 5 Liability Waiver and Emergency Contact InformationPlease read and sign. I agree and acknowledge that I am undertaking participation in ENA events and activities as my own free and intentional act and I am fully aware that possible physical injury might occur to me as a result of my participation in these events. I give this acknowledgement freely and knowingly and that I am, as a result, able to participate in ENA events and I do hereby assume responsibility for my own well-being. I also agree not to allow any other individual to participate in my place.

Signature Date

Emergency Contact Name Relationship

Daytime Telephone Evening Telephone

Step 6 Fee CalculationStep 1: Registration Fees

Payment in Full Deposit Plan ($100) $ _______________Step 2: Presessions nonrefundable $ _______________Step 3: Guest Registration $ _______________Step 4: Special Events nonrefundable $ _______________ENA Foundation 4GB Thumb Drive $30 fee, nonrefundable $ _______________ENA Foundation Donation tax deductible $ _______________

Step 6 Total $

Prepayment (U.S. funds) is required. ENA accepts checks, money orders, American Express, Discover, MasterCard, Visa. Sorry, no purchase orders. Checks will be processed electronically. If you do not want your check converted electronically, please select another method of payment.

Check or money order enclosed (payable to ENA in U.S. funds) American Express Discover MasterCard Visa

Card Number Exp. Date

Credit Card Billing Address

City State Zip Code

Name as it Appears on Card

Authorized Signature*

*ENA registrar is authorized to charge correct amount due based on deadlines and correct totals.

A. Gender: 1. Male 2. Female

B. When were you born? 1. 1945 or earlier 2. 1946 – 1964 3. 1965 – 1980 4. 1981 or later

C. Which title best describes your current position?

1. Chief nurse executive 2. Nurse manager/director 3. Coordinator/charge nurse 4. Trauma coordinator 5. Nurse practitioner 6. Clinical nurse specialist 7. Staff RN 8. Staff LPN 9. Educator/staff development 10. Hospital administrator 11. Faculty 12. Physician 13. Consultant 14. Inactive/retired 15. EMT/paramedic 16. Transport nurse 17. Other: ��

D. Total years in emergency nursing: 1. 0 – 2 years 2. 3 – 5 years 3. 6 – 10 years 4. 11 – 15 years 5. 16 – 20 years 6. 20+ years 7. Not applicable

E. Highest level of education: 1. Associate degree 2. Bachelors 3. Masters 4. Doctorate 5. Other: ��

F. Which best describes your area of practice:

1. Adult/pediatrics emergency department

2. Pediatrics emergency department

3. Prehospital 4. Quality/risk management 5. Transport nursing 6. Critical care unit 7. Ambulatory care/free standing

care center 8. Occupational health 9. Academia/education 10. Administration 11. Other: ��

G. Number of emergency department visits to your institution per year:

1. 0 – 20,000 2. 20,001 – 40,000 3. 40,001 – 60,000 4. 60,001 – 100,000 5. 100,001+

H. Do you plan to collect product/service information from exhibitors to bring back to your institution?

1. Yes 2. No

I. Do you provide exhibitors with information about: (circle all that apply)

1. Your current products/services 2. Your needs for products/

services 3. Trends in emergency

health care 4. Contact persons at your

institution

J. Do you participate in clinical evaluations of products, equipment or services?

1. Yes 2. No

K. Do you recommend products and/or suppliers to your institution?

1. Yes 2. No

L. What is the MOST important factor in your decision to attend this meeting?

1. Overall program content 2. General session speakers 3. Networking opportunities 4. Opportunity to speak

with vendors 5. Location 6. Cost

M. How did you receive information on this meeting?

1. Advance Program in ENA Connection

2. Advance Program in Journal Emergency Nursing

3. Advance Program mailed directly to my attention

4. Other direct mail 5. Director/manager

forwarded to my attention 6. www.ena.org 7. ENA e-mail communication 8. Friend/acquaintance

N. How far in advance did you plan to attend this meeting?

1. Less than 3 months 2. 3 months 3. 6 months 4. 12 months 5. 18 months or more

PLEASE NOTE: On occasion, an ENA photographer may take photos of participants at the State Leaders Conference and ENA Leadership Conference 2012, or of people participating in functions or activities. Please be aware that these photos are for ENA use only and may appear in ENA’s conference programs, catalogs, brochures, ENA Connection, Journal of Emergency Nursing, on ENA’s Web site, in other ENA materials or as part of ENA’s media outreach efforts. Your attendance constitutes your permission and consent for this photography and subsequent usage.

Step 7 Tell ENA About You (Please circle your responses)

ena leaderShIp conFerence 2012 regIStratIon FormPage 2 of 2

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Tips for Planning Your Trip for ENA Leadership Conference 2012Mardi Gras (Fat Tuesday in English), is a carnival celebration well-known throughout the world. The New Orleans Carnival season, with roots in preparing for the start of the Christian season of Lent, starts after Twelfth Night on Epiphany (January 6). It is a season of parades, balls (some of them masquerade balls) and king cake parties.

If you would like to experience Mardi Gras prior to the start of ENA’s conference, a very limited inventory of guest rooms is available at the ENA contracted hotels at the group rates on Sunday, February 19 and Monday, February 20 and rooms

reserved will require a nonrefundable deposit. ENA will attempt to contract additional rooms on these days if the demand increases, however, additional rooms would be subject to higher hotel rates. If you want to experience Mardi Gras, it is best to fi rst check with the ENA housing bureau prior to securing airline reservations.

For those arriving on Tuesday, February 21 (Fat Tuesday and the culmination of Mardi Gras), plan to arrive prior to 10 a.m. and anytime after 6 p.m. Mardi Gras festivities will occur throughout the day with a huge amount of foot traffi c, yet a very festive atmosphere. Tuesday is the day of parades, parties and family gatherings. Numerous formal parades are scheduled for this day with street closures from 10 a.m. – 6 p.m. The parades will end Tuesday evening. There will be a Mardi Gras atmosphere until midnight Tuesday, February 21. On Wednesday morning all streets and businesses are reopened and the city resumes its normal business activities.

Mark Your Calendar

ENA LEADERSHIP CONFERENCE 2012

Information From Past Attendees*

• Thank you for a wonderful conference. Such a renewing experience. I am full of ideas that sparked from the sessions I attended. Here’s to happy changes! Thank you again! I’ll be looking to attend another conference!

• I cannot begin to tell you how powerful this conference was for me. I feel as though I am personally and professionally changed by the things I learned and the people I met. I learned so much and treasure all of the pearls of wisdom imparted at Leadership 2011. Thank you for the strength of this organization!

• I went to learn more and to be better able to support my leaders and educate other nurses to make change easier. Now I am very enthusiastic in “working the crowd.” Emergency department directors to send their staff when they can’t attend is a good idea.

For the most up-to-date IllumInate & empower information, visit www.ena.org.

Online: www.ena.org

Fax: 866-654-4048 (US and Canada) or 514-380-9363 (International)

Mail: c/o Showcare Registration1200 G Street NW, Suite 800Washington, DC 20005-6705

three wayS to regISter!

IMPORTANT DATES TO REMEMBERRegistration Opens .................................................Mid-October Early Bird Registration Closes......................... January 11, 2012ENA Board of Directors Meeting ................... February 22, 2012State and Chapter Leaders Conference ....... February 23, 2012 Presessions ...................................................... February 23, 2012Educational Sessions .............................. February 24 – 26, 2012

Scan this QR code with your mobile device to learn more about our conference.

*ENA Leadership Conference 2010 survey

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LC2012 Advance Program

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