Re-imagining workplace learning

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Paradigm Shifts

Past Present/FutureEmployee as an individual Employee as a connected node

Employee trained by experts Employee learns from peers, networks

SMEs within the organization SMEs anywhere – within & without

Training was location specific Learning is location agnostic

Just-in-case learning/training Just-in-time performance support

Yearly feedback cycles Instant feedback required

Jobs for life Life of jobs and projects

Career as a ladder Career as a jungle gym

L&D managed learning/training L&D MUST facilitate learning/training

New Paradigms

Share is the new saveOpen is the new Social

Everyone is the new HiPo

Learning is the new Efficiency

The Edge is the new Core

Giving is the new Taking

The Individual is the new Institution

Adapt is the new Adopt Media is the new Brand

Reference: Jonathan Anthony

Key Skills

Problem solving Analytical thinking Pattern sensing Meaning making

Networking Exception handling

What can L&D Do?

Have an enterprise collaboration

platform

Facilitate “working out loud”

Be a connectorDesign micro-learning bytes

Encourage user-generated content

Enlist advocates and champions

Foster conversations

around courses

Talk to business continuously

Five Skills for the Future L&D

Learning agility

Community management / facilitation

Social media use

Facilitating self-driven learning

Building L&D CoPs

#1: Learning Agility

Innovating:

• They are not afraid to challenge the status quo.

Performing:

• They remain calm in the face of difficulty.

Reflecting:

• They take time to reflect on their experiences.

Risking:

• They purposefully put themselves in challenging situations.

No Defending:

• They are simply open to learning and resist the temptation to become defensive in the face of adversity.

http://www.ccl.org/Leadership/pdf/research/LearningAgility.pdf

#2: Community Management

Create Key Groups

Define Objectives

Seed with ContentDesign

Information Architecture

Have a dedicated Community Facilitator

•Who will the users be?

Where are they?

What are the burning needs and issues?

Why shd they collaborate?

Talk to key advocates and members

•Will the users mainly consume content?

Will they primarily use the group for discussions?

How will joining the group help them?

Define the purpose

•How do the users currently communicate?

How might this impact their participation?

How much change will the “new way of learning” bring?

Explore current communication channels

#3: Social Media Use

Begin with a tool

Follow people

Ask questions

Share links Work out loud

Participate Solve problems

Have fun!

#4: Self-Driven Learning

Facilitate exploratory, self-directed learning

Support cross-functional

knowledge and skill sharing / learning

Foster meta-learning skills

through collaboration

Enable personal knowledge

management (PKM)

Facilitate dialogue, discussion and user-generated

content

#5:

L&

D C

oP

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About Me

Thank You!

Let’s keep collaborating and sharing and learning…