Presentation Alternatives for telephone setup Background: LeadDesk is the industry-leading platform for call center, inside sales and telemarketing operations. More than 1 million calls handled each week. LeadDesk platform includes (A) All-in-one software for call centers and telesales team, (B) Control & communication solution for product owners with outsourced call centers, (C) Database of B2B and B2C contact information. Contact [email protected]
Transcript
PresentationAlternatives for telephone setup
Background:LeadDesk is the industry-leading platform for call center, inside sales and telemarketing operations. More than 1 million calls handled each week. LeadDesk platform includes (A) All-in-one software for call centers and telesales team, (B) Control & communication solution for product owners with outsourced call centers, (C) Database of B2B and B2C contact information.
• Utilizes GSM network, the calls do not cause any extra real-time load for IP network bandwidth or issues with company firewalls
• Each modem has own SIM card, the modem is NOT locked to any operator (client can use any subscription)
• Voice call recording made on the client side and after the call sent to the server
• Core benefits: ultimate cheap in certain countris, stabile audio quality, very mobile, and works perfectly in environments with limited internet bandwidth
• Disadvantages: does not work without a client software (available only for Windows)
2. VoIP, client’s own operator
• Client can make the contract with any VoIP operator
• From software’s point of view, the VoIP access is just normal VoIP registrar
• From network’s point of view, LeadDesk with VoIP is just like any SIP hard/softphone
• Same voice call recording method as in GSM option: recording made on the client side and after the call sent to the server
• Core benefits: unlimited capacity (suitable for callcenters with 150+ agents in one site), very clear audio quality and fast connection time; available also as browser-only model
• Disadvantages: individual client/customer may not be able to negotiate competitive prices directly; possible problems with internet bandwidth and firewalling; setup fees
LeadDesk telephone technology alternatives
3. VoIP, LeadDesk operator services
• Client will get VoIP access directly through LeadDesk
• Utilizes LeadDesk’s own telephone switch (PBX) hosted by LeadDesk
• From software’s point of view, the VoIP access is just normal VoIP registrar
• From network’s point of view, LeadDesk with VoIP is just like any SIP hard/softphone
• Same voice call recording method as in GSM option: recording made on the client side and after the call sent to the server
• Core benefits: unlimited capacity (suitable for callcenters with 150+ agents in one site), very clear audio quality and fast connection time, most likely very competitive pricing compared to own VoIP operator; available also as browser-only model
• Disadvantages: setup fees (if proper network infrastructure is not already in place)
1. GSM modem
HardwareGSM modem is an USB device. Device is supported by Windows XP, Windows 7 and Windows 8Software uses only AUDIO side of the modem. GSM/3G data is NOT used at all
ConnectivityModem is attached to computer via USB, and requires local installaionModem is connected directly to GSM/3G network via radio: no IP traffic is generated
Installation / setupModem must be installed in WindowsAny SIM card is suitable and is attached inside the modemNo credentials etc are needed, user is authenticated through IMEI code of the modem
Other remarksN/A
2/3. VoIP
HardwareNo hardware is needed on the client sideHardware maintenance responsbility is always on VoIP operator or LeadDesk side
ConnectivityClient computer is connected to local area network, that must be connected to internet or at least VoIP operators MPLS/equivalent network.Bandwidth requirement: min 15 kbps / client
Installation / setupLeadDesk software has integrated SIP softphone: no additonal hardware/software is neededLeadDesk software with VoIP is equal to SIP soft/hardphone: iit registers itself to VoIP switch using SIP credentials
