Leader of the Future

So how big a splash in business do you really

want to make?

Manager Leader Future Leader!

Are you and your leadership team relevant to the future?

Do you really understand, and are you connected to the marketplace, the customer

and employee of tomorrow?

Are you a Future Leader?

Copyright © 2013. All Rights Reserved.

As business becomes more complex, it becomes more and more difficult to transform existing managers into Leaders of the Future, and to cultivate young high-potential leaders. In our changing world, new skills are demanded to manage employee engagement, customer loyalty and thus, great financial performance.

FutureWorld International and CSA, Inc. have joined forces to help organisations across all industries understand the forces shaping their future – and to provide the toolset to manage these changes.

This powerful two-day intervention is aimed at existing executive, senior and middle management, as well as high-potential young leaders across all business disciplines and industries.

TRIPLE DIGIT IMPROVEMENTS

“We are seeing triple digit improvements in many of our metrics and I directly credit my focus on developing and enabling my team since attending the event for that success.”

DIRECT IMPACT ON NUMBERS

“This training has had a direct impact on my numbers. I’ve never seen my team more focused on success before.”

THIS IS ABOUT A BETTER BOTTOM-LINETODAY AND IN THE FUTURE

4.8RATED

OUT OF 5BY OVER 5,000

EXECUTIVE LEADERS

An intensive, game changing two-day executive workshop to equip your leadership team to grow and thrive in the changing world.

FutureWorld International andCindy Solomon & Associates present

The Leader of the FutureCreating Quantum Leadership for a

Ubiquitously Connected World




CLIENTS HAVE SEENIMPROVEMENTS IN...

+23%

+45%+78%

Customer Retention

Rates

Employee Engagement

Rates

Customer Referral

Rates

Up to

Up to

Up to

A CLEAR PATH TO BOOST YOUR BOTTOM-LINE.

Our Leader of the Future Executive Workshop Creates:

Our fully customised workshops equip your leaders with tools to measurably and positively impact customer service, employee engagement, leadership effectiveness – and thus business results.

• Customised Leadership Action Plans designed for real-time execution against performance metrics.

• A clear understanding of the behaviours required to build stronger loyalty with internal and external customers.

• A toolset to measurably improve customer satisfaction, business performance and employee engagement.

• A high-performance culture based on a shared model of leadership practices that values change, openness and performance improvement.

HPMayo ClinicKimberly-Clark London Business SchoolSalesforce.comRoyal Bank of ScotlandSony EricssonErnst & YoungVisaJanssen Pharmaceuticals (Johnson & Johnson)

GLOBAL CLIENTS INCLUDE:

GREATLeadership

SUPERBEmployee

Engagement

WINNINGResults

BRILLIANTCustomer/Partner

Experience

GoogleCitiBankRitz-CarltonDeloitteHSBCMicrosoftVWCredit Suisse DunlopOracleP&G


What do South African Executives Say About Our Leader of the Future Executive Intervention?On a 1-5 scale, with 5 being the best, Executives from one of Africa’s major banking groups had this to say:

THIS INTERVENTION WORKS ACROSSEVERY INDUSTRY

BRILLIANT “I think this course is brilliant and every leader in our organisation needs it.”

QUALITY“What I learned in this session will improve quality 100%.”

INTENSE“I know the ‘courageous conversations’ we had were simulated, but I cannot believe how real, intense and instructional they were.”

EXTRAORDINARY“I would encourage all of our top management to participate in this extraordinary experience. This training needs to be offered across our organisation.”

WOW!“Wow! The session’s thought-provoking insights and leadership ideas are sorely needed in today's world where so many organisations lack strong leaders able to inspire, enable and effectively reward their people.”

EFFECTIVE“I would highly recommend this course for any organisation looking to turn their management teams into effective leaders of tomorrow.”

4.9

4.8

This was a good investment of my time as a leader.

I better understand the importance of leadership in creating customer loyalty and increasing employee engagement.

4.8The workshop provided me with additional leadership tools to drive my team’s performance, customer loyalty and increase employee engagement.

4.7 I understand how I can easily apply the skills learned to my everyday leadership activities.






GLOBALLY SUCCESSFUL One Financial Institution’s Success Story

THE OUTCOMESImproved

Engagement,Morale &Attitude

IncreasedTeller

Referrals

SalesGoals

Achieved

ServiceMeasurement

at 100%!

LowPerformersDealt With

Doubled Customer

Satisfaction Scores

100% TellerReferral

Improvement!

Doubled ourInvestment Strategy

Referrals!

PROGRAM OBJECTIVES:• Increase customer satisfaction scores• Increase customer retention metrics• Increase employee engagement scores • Increase leadership bench strength• Improved bottom-line results

EXECUTION:• A two-day Leadership Intensive

conducted for 2600 leaders over 10 months.

• 8 regional sessions – including a cross section of senior leaders from all divisions within the organization including Sales, HR, Marketing, Branch, PR, Finance, Risk, Customer Service, Online, etc.

• 70 District Sessions – Including all Branch Managers, District Leaders, HR and Customer Service Managers

"I've been able to turn my entire team around in the two months since the program. I've never been more inspired.”

NEVER BEEN MORE INSPIRED

"I have been in management for 13 years now, with two major corporations, and was never exposed to this type of leadership training. The investment that was made in our leadership team through this program is invaluable!”

THIS PROGRAM IS INVALUABLE!

"This was the most successful leadership program we have ever utilized. Their content and delivery to 2600 of our leaders across our footprint enabled us to positively affect our employee engagement and customer service numbers while having a profound and positive impact on our bottom-line results.”

- CEO, Financial Institution

THE MOST SUCCESSFUL LEADERSHIP PROGRAM WE HAVE EVER UTILIZED

Program Case Study: 2600+ LeadersUSD $100B Retail Bank with 1000+ branches in 14 US states


For more than two decades, Cindy Solomon has worked with thousands of individuals and hundreds of organizations to build bottom line results by creating profitable, long-term relationships with customers, leaders, and employees. Based out of San Francisco, California, USA, she travels around the world as a highly sought after leadership and customer loyalty strategist.

Cindy is fluent in the languages and cultures of many industries and is regarded as an exceptional speaker and trainer by top tier companies ranging from financial services to aviation, banking and healthcare to high-tech. Cindy’s diverse client partnerships have prepared her to offer you cutting-edge thinking and training on what it takes to lead successfully in today’s global marketplace.

FutureWorld is proud to announce its partnership with internationally-acclaimed customer service and leadership expert, Cindy Solomon of Cindy Solomon & Associates.

Find Out Morewww.futureworld.org // Email: [email protected]

For more than 20 years, FutureWorld International has helped shape and lead leaders’ thinking around the world. FWI is a global network of business practitioners, dedicated to helping organisations understand their future business context, choose their ideal future – and fast-track its creation.

FutureWorld delivers powerful multimedia keynote presentations on a variety of future-related themes to business audiences all around the globe, and facilitates deep strategic workshops to help executive teams understand our complex world and our challenging future.

"In the last 20 years, I have been exposed to many training programs and

messages that have been instrumental in the development of my career; and I

have to say that the content and the commitment to the performance

leadership intensive will be a real game changer for our business.”

Copyright © Cindy Solomon & Associates & FutureWorld International Limited. All Rights Reserved.

Date post:	21-Jan-2015
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