Leader’s Guide Video #11 · • Supporting Others • Embracing New Ideas • Making Decisions...

Leader’s Guide Video #11 Understanding Accountability

CUTTING EDGE COMMUNICATION COMEDY SERIES COPYRIGHT WARNING: It is illegal to transmit or copy the DVD or print/use this workbook without buying a DVD or an online licence.

© SEVEN DIMENSIONS www.7d-tv.com

2

‘Edutainment’ at work!

CUTTING EDGE COMMUNICATION is an exciting new business comedy series of 50 videos created by Eve Ash and Erin Brown. There are also 40 Cutting Edge ESL programs and an additional 10 Work Experience videos for new starters at work.

Cutting Edge Communication follows several characters through a landscape of social faux pas, insult and embarrassment. Presented with the comedic genius of Erin Brown and the workplace psychology of Eve Ash, this series will shock, amaze and entertain you, while at the same time teaching some important lessons in human interaction, in a way you won’t forget! Whether you are interested in improving your organization’s culture or improving your team’s performance, or helping individuals to communicate, innovate, give feedback even create positive mindsets, Cutting Edge Communication delivers! This series will have everyone at all ages enjoying themselves yet learning at the same time. A great way to make every training session, conference and meeting get off to a fun start! Filmed on location in Los Angeles, this engaging series features a talented group of performers. The series features

Carol: Erin Brown Marcus: Kim Estes Serena: Katherine Wessling Sanjay: Matthew Nouriel Steve: John Moody Alex: Linna Carter Sam: Chris McNeany Michael: Jason Dudey

Casey: Melissa McKay Mana: Erica Browne Junko: Miley Yamamoto Carlos: Rick izquieta Nadine: Noelle Lem

Jock: Jock Ellis Tammy: Stephanie Sheh Barney: Michael Cornacchia

POWERPOINT SLIDES ARE AVAILABLE ON EACH DISK



3

11 . UNDERSTANDING ACCOUNTABIL ITY 6 minutes

Synopsis

Serena has come in from Head Office and is appalled by the lack of accountability in the regional office. She leaves Marcus with the challenge that his entire office must become accountable. Marcus passes the task of remedying the situation to Carol, who panics and calls a snap meeting with the entire team (including Carlos, the cleaner). She canvasses the team for their collective understanding of what accountability is, only to find a lot of confusion. She confesses privately that she was not sure of the exact meaning of accountability, but is saved by the new guy, Sam, who provides a clear and unequivocal definition.

Key Learning Points

EVERYONE MUST UNDERSTAND ACCOUNTABILITY Don't assume accountability is understood INSTEAD: Share examples to make it clear

Don't blame and threaten INSTEAD: Agree what is expected of everyone

Don't demand on-the-spot commitment INSTEAD: Share pride in being accountable Don’t assume everyone will be accountable INSTEAD: Review and reward achievements



4

UNDERSTANDING ACCOUNTABIL ITY

Discussion Questions

1. What is accountability? Discuss and compare people’s definitions.

2. How does personal accountability differ from team accountability?

3. Is accountability able to be measured?

4. How does the line get drawn between manager and staff for who

should be accountable?

5. Does our team discuss accountability and make it clear who is

responsible for what?

6. How often should a team review tasks and roles and

responsibilities?

7. What happens when a manager threatens to get a result?

8. Discuss the quote at the beginning of the program:

Managers expect their people to be accountable Accountabil ity starts at the top

Eve Ash Psychologist



5

ACTIVITY 1: ASSIGN TASKS AND RESPONSIBILITY In a large group discuss the main roles and functions of the team, and then determine who is accountable for final results. Create a table matrix with columns to work through this methodically.

• You may wish to break down one major function into tasks and then drill

down to individual responsibilities

• What if something goes wrong? Test your allocated responsibilities by

creating problem scenarios and disasters and work back to see who

is/should be accountable. Are there levels of responsibility?

ACTIVITY 2: STRATEGIES TO BECOME ACCOUNTABLE

In small groups, focus on the best ways to develop stronger accountability in the team and more empowerment for everyone.

• What would be most helpful to you to become more accountable?

• How can we share accountability?

• How do we monitor accountability?

• How do we manage accountability when new people join the team or

someone continually makes mistakes?

• How do we deal with people who don’t care and have a poor work ethic?



6

ACTIVITY 3: PROFESSIONAL DEVELOPMENT ACTIVITY

ANALYSE THE KEY MESSAGES AT THE END OF THE PROGRAM

For each item, write how you and the team can improve for the future.

EVERYONE MUST UNDERSTAND ACCOUNTABILITY Don’t assume accountability is understood INSTEAD: Share examples to make

it clear

Don’t blame and threaten INSTEAD: Agree what is expected of everyone

Don’t demand on-the-spot commitment INSTEAD: Share pride in being accountable

Don’t assume everyone will be accountable INSTEAD: Review and reward achievements

COMMUNICATIONCOMEDY SERIES

CUTTING EDGE

© SEVEN DIMENSIONS Produced in Australia, filmed on location in USA.

SET OF 50 DVDs STOCKCODE: CECSET50

ISBN: 978-1-921910-21-4

PDF on each DVD with discussion questions, activities, handouts plus PPT slides.

Streaming options available

Distributed by SEVEN DIMENSIONS PTY LTDwww.7d-tv.com P: +61 3 9686 9677 F: +61 3 9686 7577 E: [email protected]

Set of 50 new DVDsA powerful video series on hot topics everyone can enjoy. Short, sharp and funny with simple messages and skills for everyone.

Created by psychologist Eve Ash and comedienne Erin Brown, and featuring a talented group of comedy performers.

Laugh and communicate effectively

PERSONAL SUCCESS & COMMUNICATION SKILLS•Using Goals to GROW •Developing Successful

Mindsets•Achieving SMART Goals•Listening Actively• Responding Thoughtfully•Apologizing Carefully•Overcoming Setbacks

SALES, SERVICE & PRESENTATION SKILLS

•Creating Positive Impressions

•Presenting With Passion•Enhancing Service•Teaching Greetings•Explaining Skillfully•Building Relationships•Negotiating for Results

HANDLING CONFLICT & DIFFICULT PEOPLE

•Handling Anyone Difficult•Diffusing Anger•Resolving Conflict•Mediating for Resolution•Surviving Team Conflicts•Giving Hygiene Feedback•Breaking Bullying•Managing a Complainer

LEADING PEOPLE & MANAGING PERFORMANCE•Planning and Organizing•Coaching New People•Sharing Feedback•Supervising Effectively•Giving Managers Feedback•Overcoming

Disempowerment•Handling Tricky Appraisals

7 DVDs 7 DVDs 8 DVDs

7 DVDs

MANAGING CHANGE, STANDARDS & CULTURE

•Understanding Accountability•Appreciating Diversity•Ensuring a Respectful

Workplace•Creating a No-Blame Culture•Accepting Change•Transforming SILOS •Behaving Unprofessionally

7 DVDs

BUILDING EFFECTIVE & MOTIVATED TEAMS

•Staying Motivated at Work•Welcoming New People•Facing Social Media•Handling the New Wave•Supporting Others•Embracing New Ideas•Making Decisions

MANAGING STRESS, SAFETY & WELL-BEING•Surviving Stress and Burnout•De-Cluttering the Office •Stretching the Team•Removing Tension•Working Safely•Preparing for Emergencies•Ensuring Security

7 DVDs

7 DVDs

PPT SLIDESON THIS DISC PPT SLIDES

PPTLEADERS’ RESOURCES

PROVIDED ON DISC



CUTTING EDGE

PERSONAL SUCCESS & COMMUNICATION SKILLSInspire everyone with 7 fun programs to develop communication and success skills.

Using Goals to GROW 10 minutes CEC39 | 978-1-921910-24-5 Define goals and consider reality, obstacles, options and way forward.

Developing Successful Mindsets 7 minutes CEC02 | 978-1-921910-02-9

Steve’s negativity is now contagious. Wishing, whining and wasting time must change.

Achieving SMART Goals 9 minutes CEC37 | 978-1-921909-22-1Learn the SMART formula and set specific measurable goals that are relevant and achievable within a time frame.

Listening Actively 8 minutes CEC19 | 978-1-921910-22-7 Carol accuses Marcus of not listening now everyone must learn to listen effectively.

Responding Thoughtfully 9 minutes CEC38 | 978-1-921909-23-8Listen supportively by clarifying, reflecting, advising with care and probing (CRAP).

Apologizing Carefully 7 minutes CEC34 | 978-1-921910-37-1Sam and Michael work on perfecting apologies, whilst Serena apologizes to Carol.

Overcoming Setbacks 9 minutes CEC43 | 978-1-921909-28-3When facing setbacks recognize when you feel stuck and move forward.

SALES, SERVICE & PRESENTATION SKILLSLaugh and learn with 7 programs to ensure quality service, sales and speaking.

Creating Positive Impressions 6 minutes CEC01 | 978-1-921910-01-2 Carol and her team are rude, vague and miss opportunities to impress.

Presenting with Passion 9 minutes CEC24 | 978-1-921910-27-2Carol teaches the staff how to present with impact - from BLAND to GRAND.

Enhancing Service 9 minutes CEC41 | 978-1-921909-26-9 Listen to customers, build rapport and demonstrate you care by being efficient, knowledgeable and a problem solver.

Teaching Greetings 7 minutes CEC20 | 978-1-921910-23-4Alex teaches Carlos reception skills - using names and greetings correctly.

Explaining Skillfully 9 minutes CEC22 | 978-1-921910-25-8Skills covered include engagement, structure, maintaining interest and understanding.

Building Relationships 8 minutes CEC23, | 978-1-921910-26-5Marcus creates a speed dating training session for staff to learn the best ways to build rapport.

Negotiating for Results 7 minutes CEC33 | 978-1-921910-36-4Steve negotiates well with the Australian client, despite Serena almost losing the deal.

HANDLING CONFLICT & DIFFICULT PEOPLELearn skills for resolving conflict with 8 strong entertaining videos.

Handling Anyone Difficult 8 minutes CEC44 | 978-1-921909-29-0

Steve teaches Carlos 6 key skills so problems don’t escalate with difficult people.

Diffusing Anger 9 minutes CEC29 | 978-1-921910-32-6Marcus encourages staff to develop and demonstrate their skills for controlling anger.

Resolving Conflict 9 minutes CEC45 | 978-1-921909-30-6A great program on essential skills for preventing and resolving conflict with best outcomes.

Mediating for Resolution 9 mnutes CEC46 | 978-1-921909-31-3Learn excellent skills for controlling respectful exchanges and facilitating solutions.

Surviving Team Conflicts 6 minutes CEC04 | 978-1-921910-04-3

Carol communicates openly to resolve aggression and lack of assertiveness in her team.

Giving Hygiene Feedback 9 minutes CEC03 | 978-1-921910-03-6

It’s wrong to be nasty, make jokes or leave unsubtle gifts for feedback.

Breaking Bullying 8 minutes CEC09 | 978-1-921910-09-8 Bullying is harmful so Marcus offers a radical bullying prevention training session.

Managing a Complainer 9 minutes CEC28 | 978-1-921910-31-9

Barney’s anger upsets Carlos, Carol escalates it and Marcus causes a breakthrough.

7 DVDs

7 DVDs

8 DVDs

2

All new comedy programs



CUTTING EDGE

LEADING PEOPLE & MANAGING PERFORMANCEInspire people to lead and improve performance with these 7 fun videos.

Planning and Organizing 8 minutes CEC25 | 978-1-921910-28-9 Serena busts Carol and Marcus over poor conference planning but they soon get organized.

Coaching New People 9 minutes CEC50 | 978-1-921909-35-1 Welcome them, give feedback, encourage new skills and be a good role model.

Sharing Feedback 9 minutes CEC40 | 978-1-921909-25-2 Avoid defensiveness, be open to receiving and give specific balanced feedback.

Supervising Effectively 9 minutes CEC26 | 978-1-921910-29-6 Carol is autocratic, Marcus laissez faire, Sam supportive and Serena is results focused.

Giving Managers Feedback 8 minutes CEC15 | 978-1-921910-15-9Managers need feedback to improve but they don’t always like what they hear.

Overcoming Disempowerment 7 minutes CEC05 | 978-1-921910-05-0

Michael is upset about Carol’s bullying, and Marcus tries to inspire her to lead.

Handling Tricky Appraisals 9 minutes CEC10 | 978-1-921910-10-4

Carol rates herself high but her performance appraisal is full of conflict and surprise.

MANAGING CHANGE, STANDARDS & CULTUREA clever set of 7 videos to ensure a fun workplace culture in times of change.

Understanding Accountability 6 minutes CEC11 | 978-1-921910-11-1

Lack of accountability is a problem, so Carol wants instant commitment or else.

Appreciating Diversity 9 minutes CEC17 | 978-1-921910-20-3

Marcus hires two foreigners to improve diversity at work but their English is poor.

Ensuring a Respectful Workplace 8 minutes CEC13 | 978-1-921910-13-5

Insensitive racist remarks and talking behind people’s backs cause hurt all round.

Creating a No-Blame Culture 7 minutes CEC12 | 978-1-921910-12-8

Everyone is blamed when Carol’s social responsibility strategy goes horribly wrong.

Accepting Change 5 minutes CEC07 | 978-1-921910-07-4 Everyone is frustrated and resisting change. Steve helps them progress.

Transforming SILOS 8 minutes CEC42 | 978-1-921909-27-6 Avoid a closed fragmented culture and ensure caring, sharing and collaboration.

Behaving Unprofessionally 9 minutes CEC35 | 978-1-921910-38-8

New rules must be put in place to ensure no-one steps over the line.

BUILDING EFFECTIVE & MOTIVATED TEAMSHave fun ensuring a positive, collaborative team with these 7 videos.

Staying Motivated at Work 8 minutes CEC16 | 978-1-921910-16-6

Some people feel flat and don’t realize what motivates them to improve.

Welcoming New People 7 minutes CEC18 | 978-1-921910-21-0

Carol inducts Carlos and Tammy under pressure and forgets about Sherry.

Facing Social Media 9 minutes CEC21 | 978-1-921910-24-1

Sam introduces the new Social Media Policy for Cutting Edge, but problems emerge regarding personal use during work.

Handling the New Wave 9 minutes CEC49 | 978-1-921909-34-4 An amusing program about managing the expectations and behaviors of the newest recruits.

Supporting Others 8 minutes CEC27 | 978-1-921910-30-2Everyone competes to be the most supportive to Tammy and win the award.

Embracing New Ideas 7 minutes CEC06 | 978-1-921910-06-7

Marcus encourages the group to share new ideas but nobody likes his idea.

Making Decisions 7 minutes CEC36 | 978-1-921910-39-5When Marcus fires someone unethically, Serena teaches the DECIDE model.

7 DVDs

7 DVDs

7 DVDs

3

Laugh, discuss, learn.

MANAGING STRESS, SAFETY & WELL-BEINGMake safety and risk management fun learning with these 7 programs.

Surviving Stress and Burnout 8 minutes CEC08 | 978-1-921910-08-1 Marcus offers a novel way for staff to offload stress and anxiety but it backfires.

De-Cluttering the Office 8 minutes CEC14 | 978-1-921910-14-2The office is a mess so Carol introduces new rules to ensure a safe clean workplace.

Stretching the Team 9 minutes CEC30 | 978-1-921910-33-3 Marcus hires a trainer to help staff stretch and alleviate stiffness at work.

Removing Tension 8 minutes CEC31 | 978-1-921910-34-0 Serena is dragged unwillingly into a stretch class but actually benefits.

Working Safely 9 minutes CEC32 | 978-1-921910-35-7Serena’s surprise party is the setting for safety awareness and risk prevention.

Preparing for Emergencies 8 minutes CEC47 | 978-1-921909-32-0Marcus sets up a dangerous evacuation drill with dire consequences.

Ensuring Security 8 minutes CEC48 | 978-1-921909-33-7 Staff must question strangers, check ID and speak up if they see something.

MANAGING STRESS, SAFETY Stretching the Team Preparing for Emergencies



CUTTING EDGE

CUTTING EDGE ENGLISH AT WORK

20 New Cutting Edge programs for improving English at work.

Trigger scenarios for learning English. Each video has itemized scenarios, grammar and pronunciation tips, and short clips with explanations of idioms often used at work. Ideal for ESL learners

PACKAGE INCLUDES: 20 videos x 15 minutes plus comprehensive guides with activities, handouts and PPT slides.

CODE: CECEAWSET ISBN: 978-1-921910-50-0

CUTTING EDGE BASIC ENGLISH

20 videos to build confidence and competency with English.

Exciting new comedy ESL videos and structured learning activities from Dr Fran Byrnes and Eve Ash. From greetings and grammar to everyday expressions plus learning and conversation tips.


CODE: CECBESET ISBN: 978-1-921909-00-9

CUTTING EDGE CUTTING EDGE

7 DVDs

CUTTING EDGE WORK EXPERIENCE

Employability skills videos for those new to the workforce.

Engage new entrants, college graduates, and even school leavers to develop confidence and skills to succeed with challenges at work. Discover skills to give young people an edge.


CODE: CECWESET ISBN: 978-1-921909-36-8

NEW!

2014

4

100 comedy programs!

PPT SLIDESON THIS DISC PPT SLIDES


PROVIDED ON DISC PPT SLIDESON THIS DISC PPT SLIDES


PROVIDED ON DISC PPT SLIDESON THIS DISC PPT SLIDES


PROVIDED ON DISC

Date post:	26-Jun-2020
Category:	Documents
Upload:	others
View:	0 times
Download:	0 times

Leader’s Guide Video #11 · • Supporting Others • Embracing New Ideas • Making Decisions...

Documents