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Welcome2012 Mid Market Corporate2012 Mid-Market Corporate
Benefits Summit
J h G L dJohn G. LydayBunzl Distribution
1January 23, 2012
Leadership and EmployeeLeadership and Employee Communications (during an uncertain and ever-changing
business climate)business climate)
John G. LydayBunzl Distribution
2January 23, 2012
Harvard Business ReviewAugust 2009
Leadership in a (Permanent)Leadership in a (Permanent) CrisisCrisis
Wh th thi ’t• When the economy recovers, things won’t return to normal – and a different mode of l d hi ill b i dleadership will be required
3
• When will we get back to Normal?Normal?
4
What We Face ExternallyWhat We Face ExternallyThe “Perfect Storm”
Economic slowdownPolitical
environmentSales and Profit
challenges
Maturing workforce
Healthcare reform
challenges
Morale erosion
Increasing Regulatory requirements
ObesityUnemployment
5The business environment is increasingly unpredictable, and complex
5
Mercer, What’s WorkingJune 2011
• 1 in 2 US employees looking to leave or checkedlooking to leave or checked outout
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How We’ve Responded InternallyHow We ve Responded Internally
W f
Employee engagement programs
Cut operating costs
Wellness ProgramsWage freezes Wellness Programs
Chronic Condition management
Benefit/Compensation statements
Plan design changes, cost sharing
Surveys
cost sharing
LayoffsCommunications
77
Some Good NewsSome Good News
• December 2011December 2011– 200,000 new jobs– Unemployment 8.5%p y
• Head hunters are swampedp
• Consultants are busyConsultants are busy
• Election year economics8
Election year economics
The New NormalThe New Normal
• UncertaintyUncertainty
E h i b i li t• Ever-changing business climate
• Get on board the train or….
9
1 ) Take care of yourself1.) Take care of yourself
• Get comfortable with the new normal
• Enhance your business acumen
• Become a Change LeaderBecome a Change Leader
10
Lewin’s Change ModelLewin s Change Model
• UnfreezeUnfreeze
Ch• Change
• Refreeze
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2 ) Help your leaders help you2.) Help your leaders help you
• Benefits business caseBenefits business case
L d W ll E li t d• Leaders: Wellness Evangelists and Champions
• Data, Data, Data, ,
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3 ) Keep employees engaged3.) Keep employees engaged• Walking off a cliffg
• Comp/benefits statements workp
• Healthcare “Reform”
• Employee stories, Social Media
• Be candid, share more data
13
SummarySummary
• New NormalNew Normal
T k C f Y lf• Take Care of Yourself
• Help your leaders help you
• Keep employees engaged
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• Thank You
• Enjoy the conference
15