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Welcome to LIS 504!Leadership and Management Principles for
Library and Information Services
September 11, 2006
Leadership and Management for Client-Centred Professional Practice
today’s topics….
• course overview, philosophy, themes
• school-work differences in cultures
• professional practice as art, science, & business – with humanistic foundations
• perceptions of leadership & management
• communication – public speaking
• group dynamics
Culture is: shared…
• values
• norms
• beliefs
• expectations
• group policies, practices, procedures
• authority relationships
“active learning” for remembering:
~ if you read… 10%
~ if you hear… 20%
~ if you look at pictures… 30%
~ if you watch a movie, view an exhibit, watch a demo… 50%
~ if you discuss in a group, give a talk… 70%
~ if you simulate doing it, do it, give a dramatic presentation, teach… 90%
Tell me and I’ll forget.
Show me and I’ll remember.
Let me do it and I’ll understand forever.
humanistic foundations of management and leadership:
problems of the human condition
• history• philosophy• anthropology, cultural studies• fine arts, literary studies• human sciences
Leadership framework:
~ personal skills – self-knowledge — self-awareness and self-regulation
~ relationship skills – knowledge of others — empathy and collegiality for
mutual trust
Leadership in a nutshell:
the power of influence to build shared vision & trust
~ Know thyself.
~ Know others.
• The first time you need somebody is too late to start cultivating a relationship with them.
• If you want to influence someone, take them for lunch.
the leadership circle of service….
planning service,
consulting & communicating
measuring allocating
& evaluating resources
delivering
service
Sawu bona. Sikhona.“I see you. I am here. Until you see me I do not exist. When you see me, you bring me into existence.”
- quoted by Peter Senge in The Fifth Discipline (1990)
If I keel over at my desk, will anybody notice?
To be invisible is to be irrelevant.
for next week:
• speaker intro rehearsal, for Gail (2 mins max), by Friday 10 am – email me when ready
• define terms ‘leadership’ & ‘management’
• review teamship & communication skills
• review first assignment
• reading groups
• start your Journals
ideas for introducing Gail…• Gail de Vos is a well-known expert in storytelling, and I’m
sure you are as curious as I am to learn how she applies her art as a storyteller to the art of public speaking………. Please join me in welcoming Gail……
• Storytelling is magic because it allows people to paint pictures with words. Storytelling is public speaking at its most eloquent………
• Stories are the way in which we relate and make sense of our shared experiences, whether as children or adults at work……….
• Research supports the growing recognition of story as a way to deepen and enrich learning, to strengthen motivation, to enhance memory, and to build inclusion and a sense of community……….
speaker intro tips:
~ arrive 10 minutes early to relax, check room & equipment
~ introduce yourself to the speaker, chat, offer water, help
~ as “host” to speaker, make them feel really welcome on behalf of the audience — most speakers are friendly because they have likeable qualities to get invited to be a speaker
~ smile when you begin (if you can remember!), say your name, look at the audience — speak to notes if you have any – don’t read them
~ remember everybody wants you to succeed not fail
Team task:
List 5 key conditions for a good job.
3p’s for meetings: purpose, process, payout:
~ facilitator (& everyone) welcome, acknowledge, respect confidentiality, create emotional safety for all. - Sawu bona.
~ facilitator (& everyone) agree on purpose, tasks, priorities, time allowances (agenda).
~ everyone speaks, listens with intent, strives to understand & reach agreement (buy-in). - Listen 80%, speak 20% of the time.
~ recorder records action items for follow-up
~ facilitator asks for process feedback (“plus/Delta”) at end, does post-meeting follow-up & monitors task progress
~ enjoy, have fun!
some communication skills…
• acknowledging• listening - “You can think out loud, but you
can’t listen out loud.”
• parroting• paraphrasing• checking perceptions, feelings• body language• open-ended questioning
Gotta be perfect or good enough?
• “first-time perfect” syndrome – what drives it?
• “If we believe there is no hope, there will be no hope.” – Noam Chomsky
• Fear will not harm you, but fear of failure will.
• Performance is never perfect for the performer.
• Be a “satisficer” not an optimizer, at least for most things.
factors in considering a job opportunity*:
rankrank
1. learning and growth opportunities (33%)
2. personal satisfaction (25%)
3. balance in work and personal life (20%)
4. Salary (10%) * E Beauchesne,“You can take this job and, uh, re-evaluate it” EJ Sept. 2/95, p.E2
employment relationships in a good job*:
• trust
• commitment
• communication
• influence
* Graham Lowe, The Quality of Work: A People-Centred Agenda (2000)
journeys….
andtransformations…