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Leading And Doing Business In The Gulf Understanding Common Business Practices In UAE By: Faris Alami يِ مَ لَ ألع سِ ارَ ف
| Date post: | 24-May-2015 |
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Leadership & Management |
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Leading And Doing Business In The Gulf Understanding Common Business Practices In UAE
By: Faris Alami فَارِس ألَعَلِمي
Who Is Here?
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Worked With Over 100 Organizations
• Defining culture • A Snapshot of culture impact • How it affects you • Build relationships • Conclusion • Q & A
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Overall Agenda
Perception & Stereotype
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Why We Do It?
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Study from: Bernstein Center for
Computational Neuroscience in Berlin
Arab American World
Arab American Institute
• At least 3.5 million* Americans are of Arab descent
• Live in all 50 states
• 45% or more have a bachelor’s degree or higher
• 18% have a post-graduate degree
Arab American Education
Arab American Institute
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Arab American Religion Religious Affiliations of Arab Americans
*Catholic include Roman Catholic, Maronite, and Melkite (Greek Catholic) **Orthodox includes Antiochian, Syrian, Greek, and Coptic Based on Zogby International Survey (2002)
Michigan Arab American
Arab American Institute
• Adjusting for under-reporting,* is over 500,000
• “Other Arab”: Algeria, Bahrain, Djibouti, Kuwait, Libya, Oman, Qatar, Saudi Arabia, Tunisia, the United Arab Emirates, and Yemen.
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Test 1!
Test 2!
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Where Are They from?
Arab World
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The Gulf
U.A.E
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U.A.E Facts Capital city – Abu Dhabi Area – 83,600 sq km slightly smaller than Maine National Day – December 2 1971 7 emirates: Abu Zaby (Abu Dhabi), 'Ajman, Al
Fujayrah, Ash Shariqah (Sharjah), Dubayy (Dubai), Ra's al Khaymah, Umm al Qaywayn (Quwayn)
Culture generally refers to patterns of human activity and the symbolic structures that give such activity significant importance. (learned values, beliefs and thought patterns to a member of any social group)
Culture
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So What Does That Mean?
My Culture Is Important
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Culture Context
Let’s Meet!
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• Norm is not the same
What Did You Think?
• Human settlements in as early as 5500 BC or earlier
Culture Background
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First revelation in 610: • Read • Angel Gabriel • One God (Allah)
Religion Diversity Islam and other religions
The Rise Of Islam
Background History
5500 B.C.
1892 BriCsh
1952 FormaCon
1958 Oil
1971 I.D Day
1981 GCC
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• 1990: Invasion of Kuwait by Iraq • 1991: Operation Desert Storm • 2003 U.S. and British forces invade Iraq
Recent History
Arab Culture
• Collectivism • Hierarchy • Face • Trust • Prestige • Tribal • The long term
Burj Khalifa
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• Islam – Extensive influence of religion on society
• High Context Communication – The message people are trying to convey often
relies heavily on other communicative cues such as body language and eye-contact rather than direct words
• Face – Confrontation and conflict are to be avoided
Embedded Culture Norm
Islam In The Arabian Gulf Region
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High Context Communication
Face Saving
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Technology
http://www.go-gulf.com/wp-content/uploads/2013/06/social-media-middle-east.jpg
Topics
http://www.go-gulf.com/wp-content/uploads/2013/06/social-media-middle-east.jpg
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Top 10~ish Do And Dont’s
Understanding Titles
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• Have small talk before doing business • Use the right hand to eat and shake hands • Do say the “Gulf”
Art Of The Networking
• Names mean something • Abou, means father of ….. • Um means mother of…. • Bin means son of…
Understanding Names
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Understand Timing
Business Cards
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Sign Now!
Hand Shaking
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Watch And Listen
Smile And Be Yourself
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Expect Any Discussion
Build Relationships
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Common Issues And Sharia
• Tattoos and Piercing • Alcoholic Beverages and
Recreational Drugs • Pork Products • Male/Female Relationships
Additional Ideas
• Ask question before you act • Respect for women might not
mean what you think of as respect
• Prayers time and “Subha” • Gifts • Politics
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• “As-salam alaikum,” (Peace be upon you) to which the reply is “Wa alaikum as-salam,” (And upon you be peace).
• “Jazakum Allah khair” (May God reward you with goodness” which the reply is “ Iana wah iyakum” (You and I both)
• “Shukran” (Thank you) which the reply is “Elaffou” (My pleasure)
Words/ Phases
Final Thoughts!
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Questions And Comments
“In-shaa Allah we’ll see you again.” (In God’s will we will see each other again)
Thank you!
Questions And Comments
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About Faris Alami
• Immigrated from the Arab World in 1990 – Three months after the 1st Gulf War, in Kuwait
• Started several businesses in Arizona while attending college • Held executives positions in retailers such as Macy’s • Turned around several companies and divisions • Worked at a Troy staffing company • Consulted and worked in global companies around the world • Earned over 35 Professional and 36 Educational Awards • Married with three children
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• Train the Trainer for dialog on culture issues • Conduct regular surveys • Create forum and roundtables • Bring outside resources • Coaching and consulting • Custom workshops
What ISM Can Do For You
Notes
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