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Leadership Is A Conversation
Presented By Tim ReynoldsDirector, Walter Center for Strategic Leadership
Session Objectives:
1. To understand the impact our leadership conversation has on employee alignment and engagement.
1. To examine some simple tools for being intentional about our leadership conversation.
1. To consider a new model for organizational conversations.
Exercise One:
What leadership conversation are you most proud of?
Why?
What leadership conversation are you most ashamed of?
Why?
Engagement“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow…It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve it…”
- Jack Welch, former CEO of GE
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Employee Engagement:
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• Does not mean employee happiness.
• Doesn’t mean employee satisfaction.
• Is the emotional commitment:– To Your Work– To Your Company– To Give Your
Discretionary Effort
Engagement Research
• Towers Watson 2012 Global Workforce Study — 32,000 employees across 30 countries — makes the most powerful, bottom line case to date!
• In 50 global companies, Towers Watson found:
o Low Engagement = Avg. Margin < 10%
o High Engagement = Avg. Margin > 14%
o Highest “Sustainable Engagement” had average one-year operating margin of 27%
o “Sustainable Engagement” is a focus on physical, emotional and social well-being.
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Major Factors That Impact Engagement
1. Being Part of a Winning Organization.
2. Working for Admired Leaders.3. Having Positive Working
Relationships.4. Doing Meaningful Work.5. Gaining Recognition and
Appreciation.6. Living a Balanced Life.
7Source: The Banff Centre
Change is Impacting Leadership And Engagement!
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• Economic • Organizational • Global • Generational • Technological
Organizations have become flat, fast and adaptive to deal with change.
What Does That Mean For Leaders?
• According to Dr. Boris Groysberg, leaders must engage employees through “Organizational Conversation.”
• Leaders can create mental or emotional proximity.
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Proximity
• The state, quality, sense, or fact of being near or next; closeness.
• Physical proximity is becoming a challenge for leaders and employees
• Mental or emotional proximity appear to be the leadership opportunity
Exercise Two:
• How do you personally connect with your employees?
• Do they trust you? Why or Why Not?
The Leadership Conversation Is Changing
Element Old Model New Model
Intimacy Information flow is top-down and formal.
Communication is personal and direct.
Leaders value trust
Interactivity Messages are broadcast communications.
Leaders talk to employees and foster interaction
Inclusion Top executives control the messaging.
Employees actively participate in the messaging
Intentionality Communication is fragmented.
Leaders explain the agenda to employees.
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Intimacy: Relate To Employees
• Getting Close
• Gaining Trust
• Listening Well
• Getting Personal
Tool: Sharing Your Conversational Style
Buddy – Buddy
High RelationshipLow Results
Standing For Greatness
High RelationshipHigh Results
Off The Hook
Low RelationshipLow Results
Driver
Low RelationshipHigh Results
Source: Gap InternationalWhere are you in the matrix?
Interactivity: Use Communication Channels
• Promoting Dialogue• Using Social
Technology
How Do You Message People?
Tool: Finding the Drift
• Drift, The act or condition of being carried along by the currents.
• Drift is the background music in organizations: “We are overworked.” “You can’t trust the management.” “Our objectives are unrealistic.”
• What is the drift in your organization? It is essential that you identify and shape it!
Inclusion: Develop Organizational Content
• Expanding Employees’ Roles
• Brand Ambassadors
• Thought Leaders
• Storytellers
Tool: Seven Conversations for Extraordinary Results
• Conversation for being related – relevance to another.• Conversation for possibility – standing for a future of
possibility. • Conversation for opportunity – tactical language for achieving
a possibility.• Conversation for action – specific who, what, when. • Conversation for breakdown – dealing with resistance. • Conversation for acknowledgement – genuine expression of
appreciation. • Conversation for completeness –being whole.
Exercise Three
• Is your organization’s strategy being implemented?
• How are you intentionally conversing strategy into action?
Intentionality: Convey Strategy
• Pursuing an Agenda
• Taking a Stand for Possibility
• Driving Alignment
• Crafting the Agenda
Tool: Having Breakthrough Conversations
1. What is the conversation and for whom?2. Create the Context (Possible questions to consider):
1. What is the context you want to create from this conversation?2. What is your Stand for yourself? For them?3. What is the experience or result you want to cause?4. Are you thinking from “Something is Possible”?
3. What is Their World? What is Your World? In other words, think through the concerns, issues, challenges and worries of your audiences. How will you bridge their world with your conversation?
4. What is the intention you have for the conversation?5. What are the specific outcomes you are committed to producing?6. How do you wish to close your conversation?
When You Are the Conversation…
How Will You Show Up?
Strongly Consider This Book!
Speak As Well As You Think
An Executive’s Guide To Excellence In Public Speaking.
By John M. Vautier and John J. Vautier
Vautier Communications
Tool: Four Quadrants of Executive CommunicationExecutive Presence
What do I do with myselfFocus Confident
Gestures Credible
Movement Compelling
Volume Professional
Inflection Organized
Momentum Interesting
Non-wordsSincere
Message Organization
Listeners
Purpose
Format: Know This / Do This
Persuasive Evidence
Flow & Transitions
Delivery
Informal--------------------FormalExtemporaneous
Notes/Handouts
PowerPoint
Webinars
Script
Video
TelePrompTer / TelePresence
Q & A / Facilitation
Answer Directly
Viewpoint / Response
Informational Q & A
Hostile Q & A
Questions of Interest
Objections
Vautier Communications
What Impacts Your Conversation?
What People See•Eyes•Hand•Posture
What People Hear•Volume•Inflection•Pace•Non-Words