Date post: | 24-May-2015 |
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Self Improvement |
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Copyright (c) 2014. Brian Smith-PLD
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ENHANCING LIVES & TRANSFORMING LEADERSHIP
The Art of Managing & Leading in the 21st Century
Copyright (c) 2014. Brian Smith-PLD
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Todays Agenda
The Art of Managing & Leading in the 21st Century
Connecting Communicating Educating Delegating
Copyright (c) 2014. Brian Smith-PLD
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Managing or Leading ?
Worth Remembering …
“If your actions inspire others to dream more, learn more, do more and become more, you are a leader” – John Quincy Adams
Copyright (c) 2014. Brian Smith-PLD
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Attitude is Everything
What’s Your WIIFM?
Copyright (c) 2014. Brian Smith-PLD
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Connecting
Worth Remembering …
“A common core of personal and social abilities has proven to be the key ingredient in people’s success: Emotional intelligence.” – Daniel Goleman
Copyright (c) 2014. Brian Smith-PLD
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Different Strokes
One Piece of The Puzzle
Copyright (c) 2014. Brian Smith-PLD
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Styles of Behaviour Dominant
Interactive / Interpersonal
Steadiness
Conscientious
Copyright (c) 2014. Brian Smith-PLD
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Question?
If I managed and interacted with you in a style that you liked – a style that you identified with - would it make for a more enjoyable experience for you?
Copyright (c) 2014. Brian Smith-PLD
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Different is Just Different
There are no good or bad styles All styles have strengths and areas of opportunity
for growth All styles can be more or less effective depending
on how you are able to modify your behavior. A strength over used can become a weakness.
Copyright (c) 2014. Brian Smith-PLD
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Play to Strengths
Worth Remembering …
“The task of a leader is not to change human beings. The task is to multiply performance capacity of the whole by putting to use whatever strength, whatever health, whatever aspiration there is in individuals.” – Peter F. Drucker
Copyright (c) 2014. Brian Smith-PLD
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Connecting Realities
People like to work with people they like Take time to know your people, their hobbies,
likes and dislikes and build those all important relationships. Relationships lead to trust.
You need your people a great deal more then they need you – build collaborative teams.
Copyright (c) 2014. Brian Smith-PLD
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Communicating
Worth Remembering …
“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw
Copyright (c) 2014. Brian Smith-PLD
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Question?
What skill or key characteristics does it take to be a good communicator?
Copyright (c) 2014. Brian Smith-PLD
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Communicating Realities
You cannot not communicate Whenever contact is made,
communication occurs Meanings are in the way people behave,
not in what they say.
Copyright (c) 2014. Brian Smith-PLD
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Effective Communication
Check your non-verbal cues. Do they invite communication?
Read and analyze the listener’s non-verbal cues. Ask questions to clear up any discrepancies between what was said – and what you heard.
Know the receiver’s natural communicating and listening style and adjust your style to suite theirs.
Copyright (c) 2014. Brian Smith-PLD
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Active Listening
Worth Remembering …
“I listen to understand not necessarily to agree.” - Dale Carnegie
Copyright (c) 2014. Brian Smith-PLD
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Question?
What gets in the way of being a good listener? What are some of the barriers to Active Listening?
Copyright (c) 2014. Brian Smith-PLD
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Listening Realities
Humans have the ability to listen at a rate of 125 to 150 words per minute.
Humans have the ability to speak at a rate of 250 to 350 words per minute.
That means humans have the ability to tune-out some 100 words per minute.
(Dr. Ralph Nichols, Are you Listening)
Copyright (c) 2014. Brian Smith-PLD
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Active Listening
Give the speaker your undivided attention. Take notes if appropriate. Remain neutral. Avoid giving advice,
agreeing or disagreeing or criticizing. Do not interrupt
Copyright (c) 2014. Brian Smith-PLD
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Educating
Worth Remembering …“If you think education is expensive – try ignorance” - Derek Bok
Copyright (c) 2014. Brian Smith-PLD
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Teachable Moment
Worth Remembering …
“The only thing common about common sense is that it’s not very common amongst most people. Common sense is not common behavior.”
Copyright (c) 2014. Brian Smith-PLD
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Learning Styles
What is your learning style?
1. Auditory Learner – Learns by hearing2. Visual Learner – Learns by watching 3. Hands-On Learner – Learns by doing
Copyright (c) 2014. Brian Smith-PLD
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Four-Step Model Step One: Set the proper conditions and
environment for learning Step Two: Demonstrate the task. Break
it down into little steps. Step Three: Let them do the task while
you observe and give words of encouragement.
Step Four: Let them continue doing the task. Be sure to check in later to see how they are doing.
Copyright (c) 2014. Brian Smith-PLD
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Positive Feedback
Worth Remembering …
“There is nothing constructive about criticism. You cannot lure an employee into creativity, although you can avoid their dissatisfaction with the way you treat them.” – Frederick Herzberg
Copyright (c) 2014. Brian Smith-PLD
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Educating Realities
Adults can learn new things Adults can learn when conditions are
right Adults prefer to learn in small bites, but
only if and when they need to. Make it relevant
Copyright (c) 2014. Brian Smith-PLD
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Delegating
Worth Remembering …
“In the digital age you need to make knowledge workers out of every employee possible.” – Bill Gates
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Question?
What gets in the way of delegating tasks to others more often?
Copyright (c) 2014. Brian Smith-PLD
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8-Steps to Delegation 1. Decide what you want to delegate 2. Decide who to delegate it to 3. Create a “Teachable Moment”4. Ask questions - confirm learning 5. Monitor their performance 6. Keep lines of communication open 7. Hold the person accountable for results 8. Praise performance often
Copyright (c) 2014. Brian Smith-PLD
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Give Up Control
Worth Remembering …
“If you fail to delegate you are robbing your people of their opportunity to grow. Resist the urge to “Micro-Manage”. You have to give up control to get control.” - Brian Smith
Copyright (c) 2014. Brian Smith-PLD
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Delegating Realities
Feed “Achievers” maintain “Sustainers” Resist the urge to “Micro-Manage” Don’t get caught up on the process –
Results are the only thing that matters
Copyright (c) 2014. Brian Smith-PLD
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Generational Divide
For the first time in our life time we have the potential of working with 4 different generations in the same workplace. Each generation communicates and interacts differently. And each generation is motivated by different things.
Copyright (c) 2014. Brian Smith-PLD
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Baby Boomers – Me Gen
Born between 1946 - 1964 Implement their best ideas Show respect for years of service Tap into their knowledge and experience Recognize achievements
Copyright (c) 2014. Brian Smith-PLD
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Gen X – The Forgotten
Born between 1965 - 1979 Provide opportunities to learn new skills Flexible working schedule Work from home Adopt a “Coaching” style
Copyright (c) 2014. Brian Smith-PLD
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Gen Y – The Millennials
Born between 1980 - 2000 Provide structure, leadership, guidance Encourage team work Provide work / life balance Take the time to listen – really listen
Copyright (c) 2014. Brian Smith-PLD
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Gen Z – Connected
Born between 1996 - 2004 Flexible schedule Balanced lifestyle Interesting, meaningful work Crave immediate feedback
Copyright (c) 2014. Brian Smith-PLD
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Focus on People
“One of the most important things about being a good manager or leader is to rule with a heart. You have to know the business, but you also have to know what’s at the heart of business and that’s people” – Oprah Winfrey
Copyright (c) 2014. Brian Smith-PLD
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Let’s Get FOCUSED ©
Friendly – Establish relationships
Observant – Help those in need
Confident / Competent - Know what you know
Understanding – See it from their point of view
Sincere – Be genuine – Show them you care
Energized – Enthusiasm is contagious
Dependable – Do what you say you’re going to do
Copyright (c) 2014. Brian Smith-PLD
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Thank You
Brian Smith – Power Link DynamicsPhone: 613.323.4470Email: [email protected]: http://briansmithpld.comFacebook: www.facebook.com/briansmithpldTwitter:: http://twitter.com/briansmithpldLinkedin: http://ca.linkedin.com/in/briansmithpld
Are you or someone you know looking for a keynote speaker who can deliver an entertaining and informative presentation on a variety of soft-skills topics? Contact me – Let’s talk