Transforming the Toughest Employees and Teams
Your Path to Leadership: Mastering Core Competencies to Get Ahead in Gov
Sydney Smith-Heimbrock and Jim Elliott
Subject Matter Experts
Week Two: June 18 - June 22, 2012
Our Time Together Today…
1. Housekeeping
2. Introduction
3. Conflict in the Workplace
4. Dealing with Conflict
5. Q&A
Housekeeping
• Let’s make this course interactive!
▫ Now: If you would like to submit a question, just enter it into the chat window (bottom right). Our experts will field questions at the end.
▫ All Week: Be sure to engage in conversation around the SME Challenge that has been presented by our speakers - case studies grounded in reality.
• If you have any technical difficulties, use the chat window, but direct it to “Steve Cottle,”not “all participants”
• After the session is complete, you will be able to find a link to the archived version of the webinar on the week 2 page of our course GovLoop group
Meet Our Subject Matter Experts (SMEs)
Sydney Smith-Heimbrock
Director of Strategic
Workforce Planning
Office of Personnel Management
Jim Elliott
Principal,
J F Elliott and Associates
Sydney Smith-HeimbrockDirector of Strategic Workforce Planning
Office of Personnel Management
Jim ElliottPrincipal,
J F Elliott & Associates
http://leadershipdiamond.blogspot.com/
Marty and Me
Marty and Me
Marty and Me
“The most important single ingredient in the formula of success is knowing how to get along with people.”
-Theodore Roosevelt
You only control one person in this world.
Hours per Week in Conflict by Country
Germany 3.3
Ireland 3.3
United States 2.8
Average 2.1
Brazil 1.9
Denmark 1.8
France 1.8
United Kingdom 1.8
Belgium 1.2
The Netherlands 0.9
One in ten people spend 6 hours per week dealing with conflict!
Time in Conflict
Source: CPP Global Human Capital Report, July 2008
“25% of employees report that conflict or the
avoidance of conflict has resulted in sickness or
absence from work.” – CPP Global Human Capital Report, July 2008
“After 20 years of research and 60,000 exit interviews, 80% of turnover can be related to unsatisfactory relationships with the boss.”
– Saratoga Institute, a division of PricewaterhouseCoopers
Conflict Leads to Turnover
• Conflict can’t be eliminated completely, but we can learn to:
▫ Prevent conflicts that are preventable
▫ Manage conflicts that are inevitable
▫ Reduce the total time spent on conflict
▫ Get better results from conflict
▫ Build stronger relationships
Opportunity in Conflict
Opposition is about
disagreement.Conflict is about a
threat to self-worth.
op•po•si•tion–n.
a contrast, resistance or
dissent expressed in action
OPPOSITION CONFLICT
con•flict–n.
a condition in which a person
experiences a clash of
opposing wishes
Definitions from New Oxford American Dictionary, Third Edition (2010). New York, NY: Oxford University Press.
The Five Keys to Having a Nice Conflict
During Conflict
Before Conflict
Anticipate
Prevent
1
2
Identify
Manage
Resolve
3
4
5
ANTICIPATE
• Know who you’re dealing with
• How might others view the same situation differently?
• When two or more people see things differently, there is the potential for conflict
PREVENT
• Deliberate, appropriate use of behavior in your relationships
▫ Is this manipulation?
• A well-chosen behavior on your part can prevent conflict with another person
• But you need to prevent conflict in yourself too
▫ That might have more to do with choosing your perceptions than choosing your behaviors
IDENTIFY
• There are three basic approaches in conflict:
▫ rising to the challenge (assert)
▫ cautiously withdrawing (analyze)
▫ or wanting to keep the peace (accommodate)
• When you can identify these approaches in yourself and others, you are empowered to handle conflict situations more productively
MANAGE
• Managing yourself (this comes first)
• Managing the relationship
• Managing conflict is about creating the conditions and empowering others to manage themselves out of the emotional state of conflict
• It’s also about managing yourself out
▫ Managing yourself in conflict can be as easy as taking some time to see things differently
RESOLVE
• Show the other person a path back to feeling good about themselves
• When they feel good about themselves, they are less likely to feel threatened and are free to move toward a resolution
We choose our
own behavior
Choose to Reframe
Everything can be taken from a man but one thing, the last of human freedoms—to choose one’s attitude in any given set of circumstances to choose one’s own way.
-Viktor Frankl,
Man’s Search for Meaning
3rd Premise of Relationship Awareness
Dr Elias Porter – Relationship Awareness Theory
Strengths, when overdone or misapplied, can be perceived as
weaknesses.
Dr Elias Porter – Relationship Awareness Theory
Personal filtersinfluence perceptions
of self and others.
Control conflict.
Don’t let conflict control you.
Marty and Me
Marty and Me
Marty and Me
The Shameless Plug
Download free white paper at www.HaveANiceConflict.com
Look for this image
Learn more at
www.HaveANiceConflict.com
Tim Scudder
Michael Patterson
Kent Mitchell
Ask the experts!
Submit your questions in the chat window on the bottom right.
Week 2 Assignment
�Attend Webinar
�Complete Workbook Traits 5-7 (pp. 10-12)o Read Section Summaryo Complete Required Readingo Reflect on Reading; complete and save copy of
reflection notes
�Participate in Week 2 SME Challenge
�Ask Questions / Provide Feedback!
