Date post: | 21-Apr-2017 |
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Leadership & Management |
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Leadership During Crisis
“Crises Magnify the significance of small weaknesses” - Bruce T. Blythe
Charlotte DelcroixFrederik Schellekens Yaling DengPieter-Jan Janssens Maria Sami
Agenda
1. Brainstorming
2. Activity: Lead your Team in the Darkest Hour
3. Experiences & Theories
4. Case study: Ducati
5. Closing
2 Teams:- Go from Point A to B without touching
the obstacles or falling
- Each team 1 Leader at the beginning of the line, one receiver at the end
- 2 disruptive members for the other team
- Rest of the team to be blindfolded- Need to reach Point B by just listening
to your leader despite the disruptions
- Not allowed to touch any player- Touching an obstacle, falling or
cheating → -2 points for the whole team
- Solve the Puzzle at the end!
Lead Your Team in the Darkest Hour (Game)
BrainstormingWhat Do you Define as Crisis?What do you define as effective leader during crisis?Real Life Examples?
What is a Crisis?
Definition
Any emotionally charged situation that, once it becomes public, invites negative stakeholder reaction and thereby has the potential to threaten the financial wellbeing, reputation, or survival of the firm.
Phases of solving a crisis Leadership as (un)usual – E.H. James, L.P Wooten
Signal detection
Prevention/Preparation
Damage control
Business control Learning
Using crisis to promote organizational change Leadership as (un)usual – E.H. James, L.P Wooten
1. Build a foundation of trust2. Create a new corporate mindset3. Identify the (not so) obvious vulnerabilities4. Make wise and rapid decisions5. Take courageous action6. Learning from crisis to effect change
A Strong Leader…
Will have more influence during periods of crisis- Influence Ratio- Acceptance Ratio
A Weak Leader…- Will be quicker replaced
Leadership and Crises – R.L. Hamblin
Two Forms of Charismatic LeadershipThe effects of visionary an crisis-responsive charisma on followers – J.G. Hunt, K. B. Boal, G. E. Dodge
Crisis + response = Charisma
In crisis: vision or response = sufficient condition
Crisis = necessary condition
Vision = sufficient condition
Visionary leadership
Crisis-responsive leadership
Charismatic Leadership in CrisisThe effects of visionary an crisis-responsive charisma on followers – J.G. Hunt, K. B. Boal, G. E. Dodge
Crisis plays a role in charisma
Limited temporal effects
Crisis Responsive Leadership
Effects decay over
time
Vision matters
Restoring Hope during Trying TimesBy Gretchen M. Spreitzer
Target During Crisis- Create feeling of Hope for followers to keep moving
Leadership plays an important role in facilitating hopeful responses. People turn to the leader during trying times and even the smallest leadership actions get noticed
What should the Leader be protecting during times of crisis/Economic DownturnStrategic Crisis Leadership - Bruce T. Blythe
10 Attributes for Leaders during Times of Crisis
Focus
Self-awareness
Empathy
Agility
Transparency
Perspective
Optimism
Imagination
Appreciation
Humor
Case in Point: Ducati
Motorcycle brand
Long history in successful and technologically superior motorcycles
Italian based
Founded in 1926
Sophisticated/technical superior mortorcycles
Years of growth in 60’s – 70’s
Successes in international racing circuits
Case in Point: Ducati – Cont’d
Problems in 80-90’s:
Liquidity Problems
No Differentiation
Lack of Marketing
Seen as Unreliable
Leak in Factory Roof
Case in Point: Ducati – Cont’d
HOW DID DUCATI SOLVE THE PROBLEM?
Case in Point: Ducati – Cont’d
3 Possibilities & 20 Billion Lire Available
Continuity Development of a new motor
Gran Prix Championships
Product Investment
Process Rationalization
Case in Point: Ducati – Cont’d
Creativity & Strong Vision
Global Brand Heritage of Ducati in Racing Competitions
Mechanical To Entertainment
S.C Restructuring
in line with Brand
Creation
Case in Point: Ducati – Cont’d
WHAT SKILLS ARE NEEDED TO IMPLEMENT SUCH A STRATEGY?
Case in Point: Ducati – Cont’d Skills needed
Seeing things for wat they are Strategy & detail Multiple options
Decisiveness Collaboration Take risk in the face of risk
Listen to unpopular advice
Calm, courageous &
positive 80% rule
Prepare to admit mistakes
OPENING MINDSTO IMPACTTHE WORLD