Leading and Managing Change in Higher Education conference...

Presenter or main title…

Session Title or subtitle…

Leading and Managing Change in Higher Education conference

(La Manche), Tempus IV programme

National Perspective: Change through

Infrastructure and Skills

Simon Whittemore

Programme Manager, Business and Community Engagement, Jisc

Scope of presentation

Jisc and its work

Current pressures on higher education institutions

Policy drivers

Business and Community Engagement

Challenges and opportunities – infrastructure

Challenges and opportunities – skills

Useful resources

National Perspective Skills and Infrastructure HE - La Manche 240413 – Simon Whittemore

Innovation and technology

Drives innovation in UK education and research, and has

been doing so for more than 15 years.

A registered charity working on behalf of UK higher education, further

education and skills to champion the use of digital technologies.


Jisc: Supporting UK HE and FE Institutions

in a Time of Major Change

Enabling efficiencies, creating opportunities and saving UK

education millions of pounds.

Support change, innovation, capacity building and digital

capability......

Jisc COLLECTIONS

Digital Content

Jis

c

AD

VA

NC

E

Se

rvic

es

JA

NE

T U

K

Netw

ork

Jisc INNOVATION

Digital Futures


eg Jisc Legal;

InfoNet

Procurement ;

Shared service

eg Open Access:

OERs; BCE

Infrastructure;

High Speed;

Current pressures and key issues for HE institutions

in period of FINANCIAL AUSTERITY

ACCOUNTABILITY and DEMONSTRATING VALUE

Value of teaching to parents and prospective students

Value of dual-funded research to economy and society

Value to public, regions and localities

INCREASED COMPETITION

For students, researchers, managers, impact specialists etc

International marketplace, including for teaching in English

For public funding v health, pensions, security etc

For distinctiveness of offer eg ‘the business univ’


Some Key Policy Drivers

STUDENTS AT THE HEART OF SYSTEM

Browne Review - Student fees cap removed

Improved institutional efficiency (Diamond Review)

RESEARCH AND INNOVATION

Innovation and Research Strategy for Growth 2011

Hargreaves Review of intellectual property

UNIVERSITY-BUSINESS COLLABORATION

Wilson Review of Univ-Business Collaboration: NCUB

http://www.ncub.co.uk/

DIGITAL NATION -Janet; Universities: content digitisation,

open access


The government intends to ‘make the UK the best place in the

world for university-business collaboration’

http://www.ncub.co.uk/

How does Jisc Innovation.....

Lead strategic sector-wide change

INNOVATION – DIGITAL FUTURES

Supporting positive change across HE and FE sectors

Enables, facilitates, empowers, catalyses rather than provides

Innovation rather than research interventions

Innovative use of ICT, web technologies and info management

Indemnifies institutions and partnerships to take risk on behalf of the sector

Builds in transferability of resource and good practice

Embedding impact assessment, logic models and evaluation frameworks

Working with partners (HEFCE, UUK, AURIL, etc) to perceiving sector-wide

needs rather than just being responsive


HE skill-set:

Higher Education roles are changing.....

Academic - administration

polarisation disappearing:

Third space emerging

Bounded

Cross-boundary

Unbounded

Blended professionals

Pracademic; data scientist...

Enterprise and collaboration


Leading sector wide change – embedding the third mission


public engagement

knowledge exchange

lifelong learning

,

employer engagement

Consultancy, collaborative & contract research

Community-based learning

CPD, education services, WFD

HE/FE

KNOWLEDGE

& EXPERTISE

Assets

BUSINESS &

COMMUNITY

Problem/need

or opportunity

Public Events, Festivals etc


‘Engagement’ as a core value in universities (ACU 2001)

Strategic management of technology-enabled

knowledge and learning partnerships

Engagement: Policy and Funding Instruments

to catalyse and support change

Funding instruments:, eg

– Higher Education Innovation Fund c £150 M pa

– Knowledge Transfer Grant - Scottish Funding Council;

– Research Councils Knowledge Exchange Funding eg £20 M AHRC

– Other funds eg European, regional development, LEPs

The business case: Lambert Review

The framework: Science and Innovation Framework 2004-14

Measuring & rewarding progress: Higher Education Business Interaction Survey

‘‘[Universities’]...role in a social and cultural as well as an economic context:

universities deliver both public and private goods’ – Richard Lambert, former CE CBI


Challenges –

Embedding Business & Community Engagement

The ‘Language’ barrier and translation

UK research-innovation gap – economic competencies

REF/impact agenda – innovation/enterprise/BCE: parallel worlds?

Organisational, operational & information coherence/ silos

Incentives; rewarding engagement v journal publication, peer review/esteem

Skills. Empathy; contextualisation; problem-solving

– addressing and solving problems in others’ terms


‘A new contract is required between universities and society’

(The Future of research , UUK, 2010)

Opportunities –

Business & Community Engagement

The Education ‘offer’ - CPD provision is growing

The Knowledge ‘offer’ – consultancy, expertise, collaborative research

ICT as an enabler : the Information ‘offer’.

– Web technologies, virtual networks, CRM processes, open educational

resources,, research data management - EPSRC compliance

Collaborative advantage:

“Collaboration between universities in supplying business needs can

only benefit the university sector as a whole” Sir Tim Wilson

‘Universities should look at strategic partnerships in terms of tangible,

long-term commitments’ (The Future of research , UUK, 2010)


Business & Community Engagement – Resources

Infrastructure, Skills and Both

Examples of

Jisc Business and Community

Engagement Resources designed

to facilitate positive change and

innovation in the sector.....


SKILLS: Embedding Research Impact programme –

Bringing engagement, research and ICT skills together

BUSINESS & COMMUNITY

ENGAGEMENT EXPERTS

=ENHANCED

CAPABILITY

ACROSS

SECTOR

9 Partnership

projects for

Engaged

Research

through

Digital

Engagement

(approx £250K)

Facilitation &

Support by

NCCPE


Addressing impact analysis from the

outset of a piece of research

Engaged research lifecycle – new possibilities?

Data capture & analysis;

impact tracking

Enquiry process

and data model

ENGAGED RESEARCH

IDEA/ QUESTION PROBLEM/

OPPORTUNITY

TEAM CO-DESIGN & CO-

DEVELOPMENT

PARTICIPATORY

PROCESS

APPLICATION INFLUENCE &

DISSEMINATION

Impact/ value identification

& info. infrastructure Impact/value review &

data contextualisation

Digital & F2F engagement Digital & F2F engagement


SKILLS: Professional Development

Diagnostic Tool for BCE


Skills for Engagement professionals:

Deriving your Self-diagnosis Profile


For all those involved in enterprise and

collaboration; professional attributes

Infrastructure and Skills: Embedding BCE infoKit


How to embed engagement ; assessing

institutional/team engagement readiness

Infrastructure:

Access Management for BCE Partners – a Guide


Skills and Infrastructure: Jisc Relationship

Management infoKit - a Compendium of Good Practice

Authors:

Sharon Perry, Lou McGill


Leading change: managing customers/partners;

cross-institutional co-ordination

Institutional Relationship Management Continuum

Diagram :

Lou McGill


Supporting Changing practice for business benefits

CRM Good Practice Handbook

Authors:

Kate Mitchell, Karen Race


Sharing and record consistent and accurate

data; marketing and business intelligence

Infrastructure and Skills: Developing Community Content

projects eg Community Café, Univ. Southampton

Digitising knowledge assets;

co-development with community groups


Infrastructure and Skills :Service Design :

Improving the Student Experience-


Concept of service; customer journey

BCE Open Innovation and Access to Resources: http://www.netvibes.com/jiscbce#Open_Innovation


Collaborative provision of online information services for SMEs etc;

Open innovation marketplaces; co-development platforms

Partnerships with LEPs and local authorities

OIA2R Phase 1 open innovation: Realise solution



Thank you for

listening!

[email protected]

http://bce.jiscinvolve.org


mailto:[email protected]

http://bce.jiscinvolve.org/

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Leading and Managing Change in Higher Education conference...

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