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Leading People Through Turmoil & Change . . .
Without Losing Your Mind
Peg C. Neuhauser
Leading People Through Turmoil & Change . . .
Without Losing Your Mind
Peg C. Neuhauser
“Takes a licking and keeps on ticking.”
“Takes a licking and keeps on ticking.”
Top Ten Signs of BurnoutTop Ten Signs of Burnout
10. You’re so tired, you now answer the phone with just: “What?”10. You’re so tired, you now answer the phone with just: “What?”
9. Your friends call to ask how you’ve been and you immediately scream “Get off my back!!” 9. Your friends call to ask how you’ve been and you immediately scream “Get off my back!!”
8. Your garbage can is your “in” box. 8. Your garbage can is your “in” box.
7. You wake up to discover your bed is on fire, but go back to sleep because you just don’t care. 7. You wake up to discover your bed is on fire, but go back to sleep because you just don’t care.
6. You have so much on your mind, you’ve forgotten how to login. 6. You have so much on your mind, you’ve forgotten how to login.
5. Visions of the upcoming weekend help you make it through Monday. 5. Visions of the upcoming weekend help you make it through Monday.
4. You don’t set your alarm anymore because you know the pager will go off before the alarm does. 4. You don’t set your alarm anymore because you know the pager will go off before the alarm does.
3. You leave for a party and instinctively bring your ID badge. 3. You leave for a party and instinctively bring your ID badge.
2. Your DayTimer/Work Planner exploded a week ago. 2. Your DayTimer/Work Planner exploded a week ago.
1. You think about how relaxing it would be if you were in jail right now. 1. You think about how relaxing it would be if you were in jail right now.
5 Key Messages from the Interviews5 Key Messages from the Interviews
If You’re not Dead, It Can’t be That BadIf You’re not Dead, It Can’t be That Bad
It’s Skill That Takes PracticeIt’s Skill That Takes Practice
Nobody’s PerfectNobody’s Perfect
Don’t Look BackDon’t Look Back
Don’t Wait for the Right CircumstancesDon’t Wait for the Right Circumstances
Adapted from: The Corporate Athlete By Jack L. Groppel, Ph.DAdapted from: The Corporate Athlete By Jack L. Groppel, Ph.D
Think of yourself as a sprinter… Think of yourself as a sprinter…
…instead of a marathoner.…instead of a marathoner.
Energy Recovery RitualsEnergy Recovery Rituals
Every 90-120 minutes you need an energy
recovery action.
Every 90-120 minutes you need an energy
recovery action.
Take spontaneous breaks for chocolate and take someone with you
Take spontaneous breaks for chocolate and take someone with you
Game Plan for Leading Change
Game Plan for Leading Change
Managing ExpectationsManaging Expectations
TIMETIME
MoraleMorale
Change Process StartsChange Process Starts
“Everything looks like failure
in the middle.”
“Everything looks like failure
in the middle.”
Journey Through HellJourney Through Hell
The Changes Keep ComingThe Changes Keep Coming
TIMETIMEMorale
MoraleTIMETIMEMorale
Morale
TIMETIME
MoraleMorale
TIMETIME
MoraleMorale
TIMETIME
MoraleMorale
TIMETIME
MoraleMorale
TIM
ET
IME
Mo
raleM
orale
TIME TIME
Morale Morale
Create the Sweep EffectCreate the Sweep Effect
You only need 25% of the population committed to the cause.
There is a hard core terminally negative (10-15%).
Focus the majority of your energy on the committed core and sweep the rest along.
You only need 25% of the population committed to the cause.
There is a hard core terminally negative (10-15%).
Focus the majority of your energy on the committed core and sweep the rest along.
The Power of Knowing Each Other
Who Are Your Connectors?
The Power of Knowing Each Other
Who Are Your Connectors?
Connectors Inside the GroupConnectors Inside the Group
JuliaJulia
AlexAlex
JoanJoan
JeanJean
CarolCarol
PatPat
LisaLisa
EricEric
KateKate
DougDoug
RandyRandy
AlanAlan
Connectors Across GroupsConnectors Across Groups
JohnJohn
JuliaJulia
AlexAlex
JoanJoan
JeanJean
CarolCarol
PatPat
EricEric
DougDougRandyRandy
AlanAlan
MaryMary
JimJim
GeneGene
KellyKelly
BenBen
MelissaMelissa
KenKen
KimKim
JoJo
MandyMandy
JoyceJoyce
MarkMark
BillBill
MaryMaryAnnAnn
DeniseDenise
BobBob
JanetJanet
JerryJerry
Ripen CarefullyRipen Carefully
Understand that “ripening the issue” is the most dangerous phase of the change process.
Understand that “ripening the issue” is the most dangerous phase of the change process.
Ripening comes in the early stages right after coming up with the original idea for the change.
– What is the power org chart for this change?
– Gaining some momentum of interest or enthusiasm about the idea.
Ripening comes in the early stages right after coming up with the original idea for the change.
– What is the power org chart for this change?
– Gaining some momentum of interest or enthusiasm about the idea.
After a MergerAfter a Merger
Three culture
goals after a
merger
Three culture
goals after a
merger
One dominates and absorbs the other
One dominates and absorbs the other
Blend the best of bothBlend the
best of both
Stay SeparateStay Separate
Be careful how you tell your story.
You’re the one whohas to live with it.
Be careful how you tell your story.
You’re the one whohas to live with it.