SM

Leading the Way—

EvEry Day

®

SM

15:00 GMT—Dallas

Clients and their Cartus teams begin a

Day of CollaboraTive reviews and planning for the coming year.

For more than 50 years, we’ve built Cartus to provide

guidance to everyone touched by the relocation

process—at any time of day, anywhere in the world. Today

we are the most trusted guide in the industry, working on

behalf of a remarkably diverse client base with the most

extensive services and global reach of any provider.

We create total mobility solutions that seamlessly

combine the global management of your program with

services that are delivered directly from local Cartus

offices around the world. Our uniform, proven technology

platform connects all of our service centres worldwide,

ensuring service consistency, accurate reporting, and

effective global supplier management.

Cartus is committed to your success—as measured by

employee satisfaction, cost, and efficiency—and we

deliver. Our unparalleled experience and capabilities

give us a unique ability to help you write the next

chapter of your organization’s story.

Every day holds a thousand stories. Our mission is to give each a happy ending.

Connecting with a passion.Some of our clients move a select number of employees each year, while others move hundreds. for each of those employees, the only story that matters is their own. and for our clients, every move is part of a much larger story that will affect the future of their organization.

While David was settling into his new position, Cartus made sure his daughter’s school year had

a perfeCT STarT.

13:00 GMT—Danbury, frankfurt, and São paulo

Dedicated guidance—directly deliveredAs part of your dedicated Cartus team, we assign a highly

trained, compassionate Consultant to serve as your

employee’s day-to-day partner. He or she will seamlessly

coordinate all aspects of the relocation experience,

drawing on the expertise and resources of Cartus and

delivering them personally.

Truly earning the title of Consultants, they begin by

assessing your employee’s needs and thoroughly

explaining all authorized benefits. From there, they guide

the employee through each step in the process, such

as shipping household goods, selling the employee’s

current home, or scheduling intercultural training. Most

importantly, Cartus Consultants always keep in sharp

focus the challenges and stresses that face transferring

employees and their families—managing the multiple

issues that compete for attention, so that family transitions

are easier, allowing the employee’s focus to remain on the

demands of the new position.

CartusOnline—simplicity and efficiency for your employeesCartusOnline consolidates every element of your

employee’s relocation process into a personalized Web

portal that is available 24/7. Functioning as a simple, one-

stop tool for monitoring, managing, and taking action

during the relocation experience, CartusOnline puts the

most critical items in a simple, actionable format, right on

your employee’s home page.

Our record of service excellence—demonstrating our successDelivering a significant return on your relocation

investment begins with systematic quality assurance.

The Cartus approach to service excellence combines Six

Sigma processes with an exceptionally high standard for

success: We measure ourselves by the consistency with

which our clients and their employees indicate that Cartus

“couldn’t have performed better.” And an extremely high

percentage of those we serve do describe us this way,

confirming the excellence of our hands-on approach to

relocation guidance.

Thanks to their Cartus Consultant, David and his family had access to the intercultural and language training they needed for their transition to Germany. Their Consultant also found Sara the perfect school. So when David was on a business trip to South America, the Cartus Consultant made sure the school was ready for Sara’s arrival, and then called David to let him know his daughter’s first day had started well.

We exist to serve.at Cartus, we come to work every day to help you succeed, fulfilling your needs with passion and precision, and earning the trust of everyone whose lives we touch. We believe that we are defined by our service, so we always look at ourselves through your eyes and through those of your relocating employees. We provide end-to-end guidance, driven by a person-to-person commitment and an unwavering respect for the needs of others.

1100 GMT—Connecticut, frankfurt, and Sao paulo

a Cartus account manager and her team

fine-Tune an implementation plan with their client’s Human resources, finance, and iT departments.

10:00 GMT—london and Singapore

Holistic management— proactive and insightfulYour Cartus account manager serves as your single point

of contact and as the focal point of your dedicated team.

The account manager is a proactive partner in all aspects

of your program, taking full ownership of our work for

you, from policy management to service delivery. Working

closely with your employee’s Consultant, the account

manager ensures that Cartus meets transferee needs while

adhering to your policies and acting on your priorities. He

or she will also share our authoritative research on industry

trends and best practices, guiding you in the development

of a program that is truly the best for your organization.

Systematic cost control— strategic and ongoingOur resources enable us to control costs throughout the

length of our engagement and at all points in the supply

chain. Tight policy and executional control mean fewer

unbudgeted costs, and better management and reporting

of exceptions. Our integrated financial and reporting

systems ensure that you have the information you need to

understand your investment and to manage the expense

of employee mobility in the most informed way.

A total relocation solution— seamless, efficient, and visibleCartus ensures that needs are met at every level of your

organization, providing as many or as few services as are

necessary to achieve your goals. Secure and compliant,

our globally integrated services, suppliers, and technology

connect offices around the world, enabling us to deliver

reliable solutions at the business level, while providing

localized, hands-on guidance at the human level.

Supplier management

Our scope, industry leverage, and e-procurement

systems provide access to and rigorous oversight of a

performance-based network of global suppliers. Of all the

providers in our industry, we are ideally equipped to drive

costs down while driving quality up, increasing the value

of your relocation expenditure.

Technology, reporting, and access to information

Cartus has built all of our experience, insight, and solutions

into a comprehensive technology platform. Secure, stable,

and flexible, the ATLAS system supports all of our critical

functions behind the scenes, starting with initiation,

continuing through every aspect of service delivery, and

ending with billing. This system enables us to manage and

measure your program both holistically and at a granular

level. Our online portal, CartusOnline, gives you direct,

easy, 24/7 access to this timely, accurate information.

Policy development, implementation, and effectiveness

Because we have been in business longer than anyone

in our industry, and move more people than the next

three largest providers combined, we have unique and

valuable insight into more moves, more policies, and more

relocation business practices than anyone else. Our policy

consultation is driven by this experience and by timely

industry data, comparisons, and benchmarks. Once we

have helped you finalize an ideal policy design, Cartus

implements it quickly on sound footing. As your needs

change, we provide ongoing support to ensure that your

policies and services remain appropriate and cost-effective.

Relocation has many parts. Our guidance keeps them moving as one.Our goal is to replace the complexity and uncertainty of relocation with the expertise and reliability we

have refined over decades. Your Cartus account manager leads a team whose purpose is to intelligently

leverage all the resources of Cartus on your behalf, taking the burden off your organization, eliminating

surprises, and bringing optimal efficiency to your program delivery and costs.

As our client’s international operations increased, so did the complexity of their relocation needs. By coordinating all elements—from a tiered benefit policy to expanded reporting and international compensation— we made sure their program evolved alongside their business growth.

When opportunity knocked, Cartus was there

To open THe Door.

around the world. around the clock.

Scope and scalabilityOur capabilities and resources enable Cartus to be a

true partner to you, delivering our services as a seamless

extension of your organization. We can scale your

services as your needs change, without disruption and

without unpredictable costs. Your requirements will

never exceed our abilities or our resources. When you

move into new parts of the world and into new relocation

scenarios, our area experts are ready to guide you.

Global and localWith our vast global footprint, we are prepared to

take you anywhere, knowledgeably and efficiently.

Our continuum of care is consistent across continents,

cultures, and currencies. The integration of all aspects of

Cartus enables efficient, centralized management and

control of your program, worldwide. At the same time,

your employees receive truly localized guidance from

Cartus representatives at both origin and destination.

Security and stabilityRigorously compliant, meticulously secure, and

transparent in our processes and pricing, we manage

our business in a way that protects yours. Cartus invests

continuously in our financial platform, responding quickly

to changes in laws, regulations, and your policies. We

deliver timely, accurate information that feeds seamlessly

into your systems and meets your specific requirements

for payroll, tax documentation, year-end reporting, and

rapid expense processing.

A VIP needed to move to Shanghai without a hitch, and with significant cultural training. New hires from across the U.S. had to reach Seattle, cost-effectively. A group in Quebec was shifting to the Paris office— all 35 of them.

Ready to guide you anywhere, anytime, on any scale.As the trusted partner to leading organizations of all sizes, Cartus creates end-to-end solutions, scaled

to your needs, configured to your specifications, and delivered with proven reliability. And when a

new opportunity knocks, taking you into unknown territory, you can rely on Cartus to be ready. The

capabilities you’ll need tomorrow are already here, refined by decades of experience and poised to

take you into new markets. We make relocation less complex, because we know the territory.

Bringing new opportunities within reachWe work in partnership with your teams in Human

Resources, Procurement, Finance, IT, and beyond—at any

or all of your locations—to craft and implement policies in

keeping with your needs and your culture, and to create

satisfying transitions for your employees. We create

business-to-business solutions that are delivered with

both sensitivity and compassion.

Call on Cartus. We will guide you with our knowledge and

move you with our commitment to your success.

Trusted guidance – for every move you make.

Tell us your story.We’ll help you make the next chapter a success.When you contact Cartus, we’ll move quickly to assemble the team best equipped to put our expertise

to work on your behalf. from our highly individualized services designed for clients who move a critical

few employees a year, to our Global 1000 teams, we are ready to mobilize the resources you need to

achieve success.

SM

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www.cartus.com | trustedguidance@cartus.com©2011 Cartus Corporation. All rights reserved. Cartus and the Cartus logo are pending or registered trademarks of Cartus Corporation. Printed on 10% post-consumer recycled.

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