Leading Through Technology

Betsy Kohan, ManagerLisa Hittle and Tina Smythe, Home

Office

Class Objectives

• Help! I Need More Information to Lead

• Understanding What I Have Now• Why Is My Team Calling Consultant

Support?

Help! I Need More Information to Lead

Help! I Need More Information to Lead• Here is what you have asked for…– New Recruit visibility and information– Home Consultant deletes– Leader Rebuild indicator (including

months in rebuild)– New Promotions– Reversions

Help! I Need More Information to Lead– Success Start Milestones– Showroom Sales MTD and YTD– Birthday, Anniversary and Qualification

Dates

Help! I Need More Information to Lead– Team and Leader lists sorted in

alphabetical order by last name– Team lists include personal information

when click on their name • Currently downloadable to Excel

NOW LIVE!

• #1 Report Requested: Detailed Team Reporting

Understanding WhatI Have Now

Understanding What I Have Now• Live Demo for…–My Central Team Report– Entire Team Report–My Commissionable Volume– Activity Report

COMING SOON!Excel Class for Leaders

Need Something More with Reporting?

Write on your index card and drop off in the basket on the stage!

Why Is My Team Calling Consultant Support?

Why Is My Team Calling CS?

• Support with Processing Parties– 33% of calls answered during last 3 days

of July were how to process parties• 49% of calls received on July 31 (month-end)

Why Is My Team Calling CS?

• Order Inquiries– Status of orders– How do I track shipping?–What has shipped on the order?–Where did it ship?

Why Is My Team Calling CS?

• Adjustments– Refunds

• Implemented a more timely process internally• Oversold item refunds have been fully

processed

– Changing order or canceling orders/parties

How Can You Help?

• Continue supporting your team and answering questions

• When you don’t know the answer, get the answer and follow-up

• Finally, if you can’t help, encourage them to contact Consultant Support

• 740-322-7800 or info@longaberger.com

Additional Technology Classes This Afternoon:

www.longaberger.com: Where Business Happens

Suzanne Leffewwww.longaberger.com: Working Beyond the

BasicsBetsy Kohan

Need One-On-One Support?

Visit the Cyber Café from 9 a.m. to 9 p.m. today!