MAKE AND T AKELEADING T OGETHER: P ARKS & RECREATION—NO US & THEM 1. Please sign in with your Agency Name and the number of people attending the webinar from your agency today. 2. Type the names of those wanting CEUs for this webinar with CEU after their name. (Jodi Rudick, CEU) 3. Have you downloaded and printed a copy of your handouts? Why this Webinar: Explain skill sets needed to create colleague relationships Discuss communication strategies that reduce conflict in most relationships, creating an increase in teamwork for an organization 1
Transcript
MAKE AND TAKE
LEADING TOGETHER: PARKS &
RECREATION—NO US & THEM
1. Please sign in with your Agency Name and the
number of people attending the webinar from your
agency today.
2. Type the names of those wanting CEUs for this
webinar with CEU after their name. (Jodi Rudick,
CEU)
3. Have you downloaded and printed a copy of your
handouts?
Why this Webinar:
Explain skill sets needed to create colleague relationships
Discuss communication strategies that reduce conflict in
most relationships, creating an increase in teamwork for
an organization
1
CUSTOMER SERVICE
Quality is what the citizen/user wants and understands!
They don’t care or understand how you got there!
They see everyone working in your parks, facilities and agencies as “staff.”
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MEET OUR REGENTS
WHAT’S A REGENT? A REGENT IS A CPRS MEMBER
WHO TEACHES THEIR PEERS EACH YEAR AT MAINTENANCE
MANAGEMENT SCHOOL
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Tara
GeeBryan Peck
Kyla
Brown
IN YOUR CHAT BOX PLEASE LIST…
What standing meetings or trainings do
you currently conduct to be sure all
divisions are communicating?
For instance:Maintenance and Child Care Program Staff?
Tree Division and Sport Camp Programmers?
Class Coordinators and Painters?
Others?
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PLEASE DISCUSS, THEN ANSWER IN THE FEEDBACK BOX
AND DISCUSS AND SHARE IN YOUR CHAT BOX
Which example situations do you deal with the most?
A. A. "Can’t you bend the rules just this once?!”
B. B. Angry Customers that stay angry
C. C. Complaints about transferring a customer to the “right” department
D. D. Other
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Communication
is Key!
Right?
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So why is it so hardto communicate with
other staff?
PLEASE DISCUSS AND SHARE…
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1
TWO PART FEEDBACK
1. In the feedback box – Choose which of the
following are HARDEST to negotiate with:
A. Field Rental Groups
B. Recreation Staff
C. Parks Maintenance Staff
D. Something else (type in chat box)
2. In your chat box list reasons why these
are hard to negotiate with.
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WHAT WOULD YOU DO SCENARIO – SPORTS FIELD CLOSURE
Park Maintenance is looking for time (2 to 3 months) to close
multiple sports fields for renovation and rest! during the
growing season (April through August)
Renter demand, user groups, and in-house recreation programming want to utilize as much field space as possible—what do we do?
Discuss and share in your chat box…
What are some solutions? 9
SORRY, WE’RE CLOSED – CASE STUDY ACTIVITY
WHAT WOULD YOU DO SCENARIO – SPORTS FIELD CLOSURE
Park Maintenance is looking for time (2 to 3 months) to close
multiple sports fields for renovation and rest! during the
growing season. (April through August)
Service level changes?
Do user groups get priority because you are told you have to!
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How it really was
handled and if
the strategy was
effective!11
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What are some of the
“signs” or indicators that
are a warning for
misunderstanding or lack of
communication at all?
PLEASE DISCUSS AND SHARE
IN YOUR CHAT BOX…
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Let’s Talk About Protecting Assets
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TREES GLORIOUS TREES - CASE STUDY ACTIVITY
WHAT WOULD YOU DO? SCENARIO
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The Facts: A national gas and electric company informs your agency that they are going to replace
a major gas line that is 75 years old.
The gas line comes from the County property from the south and winds north/south through your City and connects up with County property on the north.
The new line is bigger and impacts city-maintained streetscapes, wetland Preserves and a municipal golf course in addition to some roadways.
The gas line standards requires no trees, existing or new, can be within 10’ of the new line.
Implications: This means that mature 30 year old trees in the streetscapes and 100 year old Oaks in
the Preserves and in the golf course will have to be removed.
The oaks in the golf course are signature to the golf course and the Oaks in the Preserve are backdrops to high end homes where people have paid a premium to live next to the natural area.
Discuss and Share in your Chat Box…
As a PUBLIC Agency what are your
Concerns?
TREES GLORIOUS TREES CASE STUDY ACTIVITY
WHAT WOULD YOU DO? SCENARIO
AS THE PUBLIC AGENCY YOU WANT TO ACCOMMODATE THE NEW LINE FOR ULTIMATE
PUBLIC SAFETY, BUT YOU ALSO WANT TO PROTECT THE AMENITIES THAT AFFECT
YOUR REVENUE (GOLF), THE QUALITY OF LIFE YOU OFFER YOUR RESIDENTS (MATURE
TREES), AND ENSURE YOU AREN’T ON THE HOOK TO FUND THE
REPAIRS/REPLACEMENT OF ASSETS YOU ARE CHARGED TO TAKE CARE OF.
Discuss and Share in Your Chat Box…
What are some solutions?16
TREES GLORIOUS TREES CASE STUDY ACTIVITY
WHAT WOULD YOU DO? SCENARIO
AS THE PUBLIC AGENCY, YOU WANT TO ACCOMMODATE THE NEW LINE FOR ULTIMATE
PUBLIC SAFETY, BUT YOU ALSO WANT TO PROTECT THE AMENITIES THAT AFFECT YOUR
REVENUE (GOLF), THE QUALITY OF LIFE YOU OFFER YOUR RESIDENTS (MATURE
TREES), AND ENSURE YOU AREN’T ON THE HOOK TO FUND THE
REPAIRS/REPLACEMENT OF ASSETS YOU ARE CHARGED TO TAKE CARE OF.
Discuss and Share in Your Chat Box…
What are the
Compromises Made?
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How it really was
handled and if
the strategy was
effective!18
Let’s talk about a third
scenario!
Which agencies have had
to re-assign work areas in
the last few years?
PLEASE DISCUSS AND SHARE
IN YOUR CHAT BOX…
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SITUATION SCENARIO –
RE-ASSIGNING WORK AREA RESPONSIBILITIES
THE ISSUE:
TRANSITIONING THE AGENCY-OPERATED COMMUNITY
CENTERS AND SPECIAL EVENTS FROM ONE DEPARTMENT TO
ANOTHER.
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An agency policy change results in the need for specialty funded community center operations and recreation programs to transfer from one department (Economic Development to another -- Parks and Recreation) within a very short amount of time (3 months).
SITUATION SCENARIO –
RE-ASSIGNING WORK AREA RESPONSIBILITIES
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The Goals and Requirements:
Service delivery must not be interrupted
Programming levels must remain in tact to meet community needs.
The centers currently operate with
1) Contracted service providers,
2) Contracted employees, and
3) Agency staff.
All service and programming contracts must be re-assigned or renegotiated (50+)
Staff must be transitioned (from county department to special district).
SITUATION SCENARIO –
RE-ASSIGNING WORK AREA RESPONSIBILITIES
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As the new department responsible for operations
and maintenance of the centers, as well as the
recreation programming, your goal is to assume
responsibility in a seamless manner.
In addition to meeting customer needs, you must
meet elected-official expectations and negotiate
with a department who feels this transition is a
“loss” (they have pride of ownership).
You must also ensure the lights stay on, the grass
is mowed and the “promises” are kept.
SITUATION SCENARIO –
RE-ASSIGNING WORK AREA RESPONSIBILITIES
TRANSITIONING THE AGENCY-OPERATED COMMUNITY CENTERS AND
SPECIAL EVENTS FROM ONE DEPARTMENT TO ANOTHER.
Please discuss and share in your chat box….
What are some solutions?
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What if you lose
staff during this
process!
Any service level
changes?24
How it really was
handled and if
the strategy was
effective!25
Let’s End on a Fun Note!
PLEASE DISCUSS AND SHARE
IN YOUR CHAT BOX…
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PLEASE DISCUSS AND SHARE IN YOUR CHAT BOX
Please list some things you could add to your staff training that might develop co-worker relationships?
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FINAL THOUGHTS – THINK ABOUT THESE WHEN YOU
CAN
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Who should have input into
your decisions? (now that you
have participated in this webinar)
What new ideas will help you
develop more effective co-worker
relationships?
NEXT MONTH’S WEBINAR…
2
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Event Facilitation
They Can’t, You Can, Win-Win
with André Pichly, Recreation Superintendent, City of West Sacramento
