Lean 6 Sigma Public Sector First Kick Off Meeting

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LEAN 6 SIGMA PUBLIC SECTOR COMMUNITYKICK OFF MEETING – April 24, 2009

Paris, La DéfenseApril 24, 2009

Key speaker – Roger Essoh

2 LEAN 6 Sigma Public Sector Community – Kick off meeting – April 24, 200910/20/2008 © RunMyProcess.com 2007

Agenda

» Welcome and Introduction

» Opening Remark: Create Worldwide Partnerships

» Foundation for Community: Share the Same Vision

» What to Do Next: Action Plans

3 LEAN 6 Sigma Public Sector Community – Kick off meeting – April 24, 2009

Welcome and introduction

Roger Essoh – Atos Origin Public SectorBusiness Development ManagerHead of InnovationPractice « State Modernization »

WELCOME in the firstLEAN 6 Sigma Public Sector Community

« Lean6S-PSC »KICK OFF MEETING


Introduction : LEAN 6 Sigma expertise is everywhere !

North AmericaLEAN 6 Sigma

Experts

South AmericaLEAN 6 Sigma

Experts

EuropeanLEAN 6 Sigma

Experts

Australia& OceaniaLEAN 6 Sigma

Experts

AsiaLEAN 6 Sigma

Experts

AfricaLEAN 6 Sigma

Experts

Middle EastLEAN 6 Sigma

Experts

CaribbeanLEAN 6 Sigma

Experts

Together we cancreate the first LEAN 6 Sigma community dedicated to Public

Sector !


Agenda



» Purpose of Kick Off Meeting

» Atos Origin Overview

» Why create a global L6S Public Sector Community

» Challenges and Opportunities

» Q & A




Lean 6 Sigma Worldwide partnership

North AmericaLEAN 6 Sigma

Experts

South AmericaLEAN 6 Sigma

Experts

EuropeanLEAN 6 Sigma

Experts

Australia& OceaniaLEAN 6 Sigma

Experts

AsiaLEAN 6 Sigma

Experts

AfricaLEAN 6 Sigma

Experts

Middle EastLEAN 6 Sigma

Experts

CaribbeanLEAN 6 Sigma

Experts

BUILD A WORLDWIDE

PARTNERSHIP AND A NETWORK OF

LEAN 6S EXPERTS


Agenda







» Q & A




Why a such community

Today ?

Lean 6 Sigma is

now ready for Public

Sector

Build a LEAN 6S

community reference

for PS

Benchmark& best

practices, the key success factors

LEAN6SPublic Sector

Lean 6 Sigma

business potential for

PS

PublicSector key

change factors

Purpose of the kick off meeting

* FootnoteSource: Source

Public Sector Market is

changing…

Business opportunities in Lean 6 Sigma is coming with this

change…


Agenda







» Q & A




Our company

» Atos Origin is a leading IT services company

providing consulting, systems integration and

outsourcing solutions – delivering business

outcomes globally.

» Annual revenues of € 5.4 billion

» Over 50,000 employees

» In 40 countries worldwide


An end-to-end service portfolio:

The entire value chain of IT services

»Consulting» Business, process, technology and

strategy consulting

» Focused on dedicated industries with

deep

sector expertise

» A European leader

with > 2.600 consultants

»Outsourcing» Strategic partner of the largest european companies

» Outstanding track record for integrating people and processes

» Follow the sun delivery network

» eServices

» Europe‘s leader in Electronic Payment

»Systems Integration» Specialized solutions by industry and

technology – embracing innovation

» Top ERP integrator in Europe with strong

alliances

» Strong expertise in large projects

and worldwide roll-outs

» Strong global sourcing expertise


We deliver what we promised, no

matter how critical the environment

» Olympic Games

» We’re in charge of the IT of the

Olympic Games. In Beijing 2008,

more than 4.000 IT specialists

managed the IT systems of the

largest sports event in the world.

» Energy

• Atos Origin is in charge of the

command and control systems of

all French and many internatio-nal

nuclear power plants –

a challenging environment.

» Payment solutions

» Atos Origin manages more than

21 million credit cards, 36 million

loyalty cards. We also process

more than 100 million internet

payments per year.

» Traffic

• Atos Origin manages the

compensation systems of the

British Rail – or the German air

traffic control systems.

» Retail & Distribution

» Every day, Atos Origin

processes the purchases

of 3 million customers,

e.g. 34 per second

» Healthcare

• Every year we carry out 1 million

medical assessments and look

after the occupational health of

500.000 employees


Our profile: A well-balanced portfolio

»Business Mix:

End-to-end offerings

»Worldwide presence and

strong european focus

»High competencies in

major industry verticals

»Consulting

»Systems

Integration

»Managed

Operations

6

5440

»France

»UK »Netherlands

»Ger-

many

& CE

»Rest of

EMEA

16

12

1719

29

»Public

»Manufacturing

» Financial

Services

»Telecom

& Media

»Other

»Retail

»Utilities

49

10

15

1522

25

Americas 4%

Asia-Pacific 3%


AmericasAmericas

2.9002.900

UKUK

6.3006.300NetherlandsNetherlands

8.3008.300

FranceFrance

15.40015.400

Central EuropeCentral Europe

4.3004.300Asia PacificAsia Pacific

4.7004.700Rest of EMEARest of EMEA

8.8008.800

Global presence: All over

the world, wherever you are

» In total more than 50.000

employees worldwide


Balanced Global Sourcing:

Providing best in class services

North AmericaNorth America

SurinamSurinam

IMSIMS

BrazilBrazil

ADMSIMSADMSIMS

Global Datacenter

Offshore Service

Centers

Nearshore Service

Centers

Closeshore Service

Centers

On-site/ on shore

Service Centers

Application

Development &

Management

Services

Infrastructure

Management

Services

Western EuropeWestern Europe

MoroccoMorocco

ADMSIMSADMSIMS

MalaysiaMalaysia

IMSIMS

IndiaIndia

ADMSIMSADMSIMS

PolandPoland

IMSIMS

ArmeniaArmenia

ADMSADMS

Hong KongHong Kong

ADMS

IMS

TeneriffeTeneriffe

IMSIMS


Our history reflects our capabilities

to integrate people and processes

»Revenue in billion €

»0,9 »3,0 »3,0 »5,3 »5,4 »5,8

»1997 »2001 »2002 »2004 »2006 »2007

»Sligos

»Axime

»Origin

»Atos

»KPMG

Cons.

»Atos

Origin

»Sema

»Atos

Origin

»Atos

Origin

»Atos

Origin

»Atos

Origin

»5,479*

»2008

* excl. Italy and AEMS operations


Energy & Utilities

» Key Facts

» Dedicated global Energy & Utilities

Centers of Excellence covering the total

value chain

» Major partner to most large and well-

established Energy & Utilities companies

» More than 2,000 skilled Energy & Utilities

professionals

» Real-time competencies (data

acquisition, transmission, processing,

delivery)

» Developed and maintain major European

Gas Hubs

» In charge of control and command

systems for all French and international

nuclear power plants

» Nuclear Instrumentation & Control

» Oil & Gas Exploration & Production

» Smart Grid Through Smart Metering

» GIS & Assets Management

» SCADA & Models integration

» Energy Transport & Distribution

» eServices/Payments

» CRM/Billing

» ECM

» Trading (WEM Platform)

» Gas Hubs

» ERP: SAP MMT program

» Sustainability

Reliable and optimized operationsfrom production to delivery to the consumer

Key Facts What we do References (selection)


Manufacturing

» Key Facts

» Over 10,000 skilled professionals in

Manufacturing systems and operations.

» A more than 30-year track record of

delivering innovative IT services and

Consulting to world-class Manufacturing

companies.

» Design, Build, and Operate approach

» Visible commitment to the industry

through Maximize Manufacturing

Together (MMT) and Move it - Maximize

it, including Centers of Excellence

(CoEs) for the Automotive, Chemicals,

CPG, and High-Tech and Electronics

industries

» Global Supply Chain Management:

Global collaboration, logistics and supply

chain networks

» Plant to enterprise (P2E) with combined

MES and ERP extertise

» Operational Excellence: Improving plant

productivity, flexibility, product quality

and sustainability

» Product and Service Innovation:

Decrease innovation cycle and time to

market

» Customer Loyalty and Brand Equity:

Achieve a truly customer-driven strategy

Delivering operational agility, business flexibilit y and measurable business value for the global enterprise



Public Sector

» Key Facts

» One of the top providers of IT services to

European governments

» More than 25 years experience in

multiple Public Sector departments

» Over 10,000 Atos Origin Public Sector

professionals are currently helping

modernize European administrations

» Unrivaled breadth and depth of

resources: broad base of experts, from

management consultants and clinical

health specialists to experienced

technical architects

» Vast expertise in enabling businessled IT

innovation and change

» Leading consultancy expertise ranging

from change management and

procurement reform to financial services

and technology innovation

» Systems Integration, workplace

managed services and business process

outsourcing, enabling organizations to

deliver value for citizens and

stakeholders

» Public Service / eGovernment

» Identity Management and Authentication

» OpenSource / Open Standards

» Security

Delivering secure, cost-effective and efficient citizen-centric services



Financial Services

» Key Facts

» More than 8,000 experienced Financial

Services professionals, including 1,200

consultants and business analysts

» Leading provider of innovative payment

solutions in Europe

» Nine out of the top ten European banks

entrust their business processes to Atos

Origin

» Dedicated global Financial Services

Centers of Excellence

» End-to-end services that cover the full

spectrum of design, build and operate

activities, from the backoffice to

customer-facing systems and processes

» Our distinctive offerings cover the full

spectrum of Design, Build, Operate

activities through Consulting, Systems

Integration and Managed Operations

» Business and operational strategy

» Target Operating Model (TOM)

optimization

» M&A advisory

» Risk compliance

» Payments (e-Services / internet

payments / mobile payments)

» Card and transaction processing

» Core banking / replacement of legacy

systems and application management

» Document and workflow mngt.

Keeping costs in check, whilst adding flexibility and enhancing efficiency



Retail and CPG

» Key Facts

» Long standing industry experience

» Deep industry knowledge and global

best-practice approach

» Design build run

» Strong partnerships (SAP, Siebel,

Oracle, Microsoft, Siemens, Invensys

etc.)

» Dedicated CPG Center of Excellence

» 700 SAP/ERP implementation specialists

for the CPG industry

» Unique capability to integrate MES and

ERP

» Loyalty programs services

» Payment services and solutions

» EDI and connectivity solutions

» SCE solutions

» RFID

» e-services / internet payment / mobile

payment services

» Food safety and traceability

» Maximize Manufacturing Together

(MMT) initiative

» ECM

» BI

» Collaborative Supply Chain execution

» Infrastructure rationalization and shared

services

Atos Origin’s distinctive end-to-end offerings ensure visibility across the entire value chain



Telecom and Media

» Key Facts

» Strong partnerships and global solutions

covering the total value chain

» More than 5,000 Telecom & Media

specialists

» Dedicated global Centers of Excellence

» Over 350 Telecom wireless and wire-line

customers around the world, including

major global players European market

leader in prepaid billing solutions

» First company to design and manage

customer loyalty programs for the

Telecom industry

» Next Generation Services: Messaging,

Mobile Rich Media, Mobile Payments,

Mobile Advertising, and Telco 2.0

» IP OSS Transformation

» Convergent Billing

» Next Generation Intelligent Networks

(NGIN)

» BSS Outsourcing

» ERP Transformation and Outsourcing

» Global Sourcing

Improving service and capitalizing on assets to grow new revenue streams



The Olympic Games – an example

of an intimate client partnership

»Atos Origin is the official “Worldwide Information Technology Partner” of the

International Olympic Committee (IOC):

- Salt Lake City 2002*

- Athens 2004

- Torino 2006

- Beijing 2008

- Vancouver 2010

- London 2012»

The Olympic Games project is a showcase of a giant design-build-run project

(> 4.000 collaborators), demonstrating

Atos Origin’s ability to deliver on time and under any circumstances.

»(*) trading as Schlumberge

rSem

a

“Atos Origin continues to demonstrate its ability to seamlessly coordinate the efforts of a complex array of best-of-breed technology partners and suppliers. This unique systems integration capability enables consistent performance across multiple Olympic Games, while simultaneously facilitating the management of costs and complexity.” Jean-Benoît Gauthier, Technology Director, IOC

» Client

Statement


We do it for the Olympics –

Imagine what we can do for you

» Business Challenges» Partnership management: leading a consortium of technology partners without

formal contractual relationships

» Change and risk management: processes, people, and technology

» Operational readiness: Be ready on time for the opening ceremony

» Solutions» Knowledge management best practices and technology re-use

» Integration challenge: test, test, test

» IT security: real-time monitoring of the entire infrastructure

» ERP of the Games: accreditation system, volunteers management system,

transportation, medical incidents, …

» Real-time information systems: providing competition results worldwide (CIS,

INFO2008, Internet Data Feed)

» Results» The largest sport-related IT contract in history

» For 17 days, we run the most high profile IT solution in the world

»Key Facts Beijing 2008

- 70+ sites, 302 sporting

events

- 50+ business

applications

- 4.000 IT staff

- 10.000 PCs and 1.000

servers

- 200.000 accreditations


What makes us unique: The way we work

»Client Intimacy» We think along industry lines. And, since many of our

people joined us through outsourcing, we always see

things

from a client perspective.»Partnership on eye level» With 50.000 people worldwide

we’ve a global reach. However

we’re a partner

on eye level.

»Integration» Since Atos Origin has been formed through

the integration of a number of companies,

we have developed specialist knowledge:

Indeed, one of our major strengths is to

integrate people and processes.

»Flexibility and Agility» Each of our business units have a high

degree of freedom. That guarantees a pragmatic, hands-

on approach leading to

a new level of flexibility and individuality.

»Commitment» We do what we say. And, we say

what we do. This is not just

marketing. This is some-thing you’ll

experience when you work with us.


Atos Origin: A client centric

organisation with global operations…

» … powered by people


Agenda




» Atos Origin : leader in Public Sector Modernization



» Q & A




LEAN 6 SIGMA, a Pragmatic Approach for State Modernisation challenges

Lean 6 Sigma Public Sector, an important axis in

our vision of state modernization

Atos Origin vision of State Modernisation

OPERATION

STRATEGY

INNO

VATIO

N

LEAN 6 Sigma Public Sector

• Missions

• Objectives

• Indicators

LOLF

•Reforms

•Mesures

•Reporting & Dashboard

RGPP

STATE

MODERNIZATION

Balanced

State Budget

Public Client

Satisfaction

Economic

Performance

Social

Inclusion

MEASURE PROJ. PERFORMANCE

MAREVA

Strategic Performance

Operatio

nal P

erform

ance

MEASURE GOV PERFORMANCE

MESURE

State Reform

Monitoring Method

Project Monitoring Method


Atos Origin, leader in Public Sector modernization

Monitoring through a State

modernization observatory: the

RGPP mesures, their realisation and

associated indicators

Put innovation and disruptive

mindset inside government

reforms

Improve relations between

government and customers through

a better public services delivery

Improve processes and optimize

Information Systems

[Electronic Administration]

[Government Delivery System][Innovation drives Modernisation ]

[State Modernisation Observatory]

Copyright Atos Origin 2007

An approach focused on 4 axis

PerformanceGovernent

Performance

Innovation

Monitoring Governmentreforms

Relations withGovernment

Government Processes


Agenda







» Q & A




Approaches :

� Customer Journey Mapping

� eAdministration

Approaches :

� LEAN (efficiency)

� Six Sigma (effectiveness)

Why create a L6S-PSC today ?

TODAY, Public Sector is driven by PERFORMANCE…

Voice of

Customer Administrative

simplification

Monitorin

g

ROI

Administrative

Burden

Approaches :

� RIA (Regulatory Impacts Analysis)

� Standard Cost Model (EU)

No identified approaches :

� Corporate level

� Operational level

AUDIT & Evaluation

Local and isolated experimentations

PublicCommunication

Benchmarks & Best practices

Change ManagementOperational ExcellencePublic SectorTrans-

formation


� L6S experts � diversification into a new growing market

� Governments � cost-efficiency, operational excellence and improved customer satisfaction.

Competences & Know How

in Public Sector

Leverage Lean 6

Sigma as a pragmatic

approach for Public

Sector

� Drive PS efficiency and

effectiveness

� Empower professionals

and entire organizations

� Improve Customer

satisfaction

� Optimize processes,

services delivery

US

UK

Italie

Portugal

Egypte

English Blogs

French speaking

countries :

France

Belgium

…

French Blogs

Lean Six Sigma Experts

Health

Justice / Police Education

Environm

ent

Defense Transport

/

Logistic

Lean 6 Sigma

Pubic Sector

Community

Lean 6 Sigma

Pubic Sector

Community

Labor

Our Approach

S

ROOEfficient 4

This transformation is bringing Business Opportunities for US


An innovative method: Efficient 4

S

R

OO 4Efficient

LPS(Lean Public Sector)

LPS(Lean Public Sector)

MAREVAMAREVA

MESURE(Governent reform monitoring method)

MESURE(Governent reform monitoring method)

P3

(Steering Public Sector Performance)

P3

(Steering Public Sector Performance)

LEAN 6 SIGMA in Pubic Sector

PROCESSESPROCESSES

STRATEGY

EXECUTION

RESULTS


Agenda







» Q & A




Public Sector Challenges and Opportunities

Environment

Transport / Logistic

DefenseEducation

Justice / Police

L6S Public Sector

CommunityGovernment:

� Slashed government budget

� Complex organization

� Difficulty to manage change

� Global military missions

Citizens:

�Safety & energyefficiency

Government:

� Under investment & costs of new treatments

� Sophisticated and segmented health market

� Difficulty in matching the pace of change

Citizens:

�Reasonable price for medical care

�Patient-centric view

�New IT for the sharing of information

Government:

� Pressures in policing budget

� Cost-efficiency

� Inadequate control & monitoring system

Citizens:

� Failure in controlling immigration, prevention in youth crime, etc.

Government:

� Costly environmentalmanagement development

�End-of-pipe approaches to pollution

Government:

� Privatization

� Cross-geography collaboration

� Environmental impacts

� Cost-efficiency

Citizens:

�Low cost travel

�Multi-channels transportation

�Environmental impacts

Government:

� Tensions between academic delivery and service management

�Rethink its strategies towards higher education

Citizens:

� Open, fluid ecology of learning

� Creativity and innovation

Health


Agenda







» Q & A




Agenda




» Organisation & Governance Structure

» Key points: Strengthen Marketing and Establish Benchmark

» Open Discussion: L6S business strategies for the Public

Sector



Agenda







Sector



LEAN 6 Sigma – Public Sector Community website

BETA version

Temporaly link : http://sd-15371.dedibox.fr/joomla Official link : http://www.lean6spublicsector.org


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Agenda







Sector



Market L6S Public Sector

BuildBest Practice

DirectoryEvangelize

L6SCommunity

Establish

Benchmark

Comm

unity

Offer

Business

Partne

rship

Strategy

Skills

KnowledgeFacts

Our Go to Market strategy to develop the community

To launch Open discussion


Agenda







Sector



Agenda





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