Date post: | 10-Feb-2017 |
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CONTACT ME!
Dr.-Ing. Javier Villalba-Diez www.hoshinkanriforest.com
(CPD)nA
My name is H4. and I can show you how to
achieve your Lean Strategic Goals while increasing trust
with...
When we talk about processes, we talk about a system
that transforms an input into a more valuable output.
All systems have certain limits!
Raw Materials
Cash
Technology
Management
Customers
Systems are, by nature
inter-dependent
At any point in time, the most important input for a system is the one
that limits it the most.
There are differences…
For this reason, our organizations need more process thinkers, that are able to identify proper frames to understand
such systems… like
complexity, feedback loops or the variability related to
the system.
It is a useful Metaphor to think of (Check-Plan-Do-…-
Act) (CPD)nA as a frame.
(CPD)nA is the frame with which we take the “bull by its horns” and guide
it…
… by making each Process Owner (PO) response able for his or her process.
Now let me show you how.
The first thing to understand is that (CPD)nA is a Process
oriented frame of thought. Not a Problem Solving one.
We could solve acute problems with
(CPD)nA…
… but it would be like curing a broken
leg with an aspirin…
The process goal of (CPD)nA is double: (1) to reduce variability of the system and (2) to improve the system´s performance.
Process KPI
Time
A process is a Value Stream
But… How can we
best measure the process?
What is the KPI?
Each KPI assigned to a PO…… is like a knife that
constrains her moves.
A good way to know if a KPI is a
process KPI is to prove it to be fractal.
The Sierpinski triangle is a good way to visualize a fractal structure.
Process KPI Output KPI
Find your balance!
Usually Leaders tend to define only Output KPIs. It is important
to find a balance between Output KPIs and Process KPIs.
HOSHIN KANRI will help you find that balance.
The DNA Routine of any Process is Check-Plan-Do-Check-Plan-
Do-… Act (CPD)nA
All you need is an A3 paper and
a pencil.
Look for Muda-Mura-Muri and understand why they happen.
Your (CPD)nA should look like this so far…
The foundation of (CPD)nA are two: 1. Our understanding of the current
state of Gemba. 2. Our will to perform KAIZEN.
In order to continually
improve, the PO must invest angry
in the system constantly.
At this point, you might be worried, that your (CPD)nA is almost empty.
Maybe your boss is pushing for results.
Well, guess what. (CPD)nA is designed to develop your character,
so do not give in to inner or outer pressure and take time to analyze.
In the moment you know where the process is, guide
it towards KAIZEN.Gather a group of POs touching the process
and analyze in the Plan.
PO´s Round Table
At this point of the process it is important to connect emotionally with others.
Nobody will care how much you know until they know how much you care.
We can standardize the
analysis process…
Step
Step
Step
Left BrainRight Brain
Whole Brain
Prioritization StatisticsCorrelations
With the left side of the brain, you can understand Gemba in
numbers and graphics
Brainstorming on why you are facing the 3M
s is a creative task.
First ask situational
questions…
… then ask WHY.
By now your (CPD)nA
should look like this…
Your process is an inter-connected reality where
everything influences everything else.
Electric
Hydraulic
People
MechanicToo fast or too much action
might get things worse!
After the Analysis in Plan the temptation of
creating magic long action plans is huge.
Do not fall in this trap!
In Do define one action…
… and nail it down!
Then go to Gemba…
… and try to understand how the
action influenced the process.
Gain
If the action was
successful, include it in the standard
in Act.
Repeat this (CPD)nA until you have achieved a “Plateau” in the KPI. Then
close the Standard in Act.If you follow
this (CPD)nA I guarantee you a black
belt in KAIZEN in a very short
time!
Never, never, never stop performing
(CPD)nA!
Think of (CPD)nA as waves in the sea.