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LeanRiskSigma“TheTripleComplaints”
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BackgroundCertifiedPMP,PMI-RMPFormerU.S.ArmyGreenBeret
DecoratedCombatVeteranEmergencyResponseManagerforSprint-Nextel
Hurricane’sKatrina,Rita,WilmaVirginiaTechShootingDelawareStateUniversityShootingGreensburgKansasTornadoCaliforniaWildfiresNASCAR
FederalConsultantforTSAFederalConsultantforDHSHQPublicSpeaker/Instructor
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YearsofExperience!
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HowYourCareerStarts
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AndYouBecomeaPM
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AndYouBecomeaRiskManager
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IBecameAware…
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SoWhatisLeanRiskSigma?
It’scomprisedofthreeareas:
Lean,orprocesswaste- 8types
QualitydefectsmeasuredasSigma
Risk,theuncertaingoodorbad(mostlybad)
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WasteofTransport
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WasteofInventory
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WasteofMovement
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WasteofWaiting
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WasteofOverproduction
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WasteofProcessing
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WasteofRework
35-40M!
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WasteofSkills
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Sigma
Standarddeviationofapopulation.Ameasurementoffitnessforuse.Inshort,ameasurementofquality.
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Risk
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RiskExample
CanIgetavolunteertoprovideariskstatement?
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Meta-Language
Cause• BecauseweareshippingequipmentinoceancontainersaroundthehornofAfricaduringHurricaneseason,
Risk• therequiredspecialpartsforactivity123mightarrivelate,
Effect• whichcouldresultinapossibletwoweekscheduledelay.
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HowAreTheyConnected?
Considerthefollowingrelationship:
Lean Risk Sigma
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Meta-Language
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TransportandReworkExample
Lean Risk Sigma
Cause• BecauseweareshippingequipmentinoceancontainersfartheraroundthehornofAfricaduetoHurricaneseason,
Risk• therequiredspecialpartsforactivity123mightrustintransit,
Effect• whichwouldresultintheneedtoremoverustbeforecustomerdelivery.
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TransportandReworkExample
Lean Risk Sigma
Cause• Becausethenormalport-of-entrycustomsprocessingtimeis2-4weeks,
Risk• therequiredspecialpartsforactivity123mightrustintransit,
Effect• whichwouldresultintheneedtoremoverustbeforecustomerdelivery.
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CanTheybeReversed?
Sigma Risk Lean
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DefectandWaitingExample
Sigma Risk Lean
Cause• Ifwehavemorethan3.4defectsin1Mopportunities,
Risk• ourprocesswillfallbelowtherequiredSixSigmastandard
Effect• whichwouldresultintheaworkstoppagetoinvestigatetheproblem.
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CanTheybeReversedAgain?
Risk Sigma Lean
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WaitingExample(again)
Risk Sigma Lean
Cause•Wemayhaveamachinefailure,
Risk• resultingindefects,
Effect• whichwouldresultinincreasedproductwaitingtime.
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ThisIsGettingOutofControl!
Lean
Risk
Sigma Lean
Risk
Sigma Lean
Risk
Sigma
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SoWhat’stheCommonTheme?
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ParetoMuch?
Thelawofthevitalfew!
Meaning20%ofmyrootcausesresultin80%ofmyproblems!
The80/20rule!
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AKATheEmployeeRule
Meaning80%ofyourheadachesarecausedby20%ofyouremployees.
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FindTheRootCause!
Ordidyoualreadyknowthat?
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Y isaproductofX
CauseandEffectDiagrams
AffinityDiagrams
5Whys
DMAIC
Andmanymore!
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CauseandEffectDiagrams
Quality Defects
People
Equipment Process
Material Environment
Management Geography
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5WhysExampleWhydidthepowergoout?
Becausethegeneratorranoutoffuel.Whydiditrunoutoffuel?
Becausethepersonassignedtofillitdidnotdoso.Whydidn’thefillitup?
Becausehewasn’tsurehowtodoit.Whywasn’thesure?
Becausehehadnotbeenproperlytrainedyet.Whyhasn’thebeenproperlytrainedyet?
Becausehewasfillinginforsomeoneelsewhowasoutsick.Heisbeingtrainedtomorrow.
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AffinityDiagrams-Placeideasonthewall
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AffinityDiagrams-Putinlogicalgroups.RememberPareto’sLaw?
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DMAIC:Forthedeepdive!Usediftheproblemisnotknown
Define:Whatistheproblem?
Measure:Exactlywhatiswrongwithyourcurrentprocess?
Analyze:WhatXsareimpactingtheYs?
Improve:Developanimplementationplananddoit.
Control:KeepaneyeonyourXsandtrytosustaintheYs.
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Examples- 2003Blackout
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Examples- AWSOutage
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InSummary
We’vediscussedtheTripleComplaints
Howtheyareconnected
VariousTools
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Questions