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LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017...

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Page 2: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

LEAN SIX SIGMABLACK BELT OPEN ONLINE WORKSHOPJune 23th – November 3rd, 2017(20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

OverviewBeing indispensable in today’s competitive workplace only happens when you continually enhance your skills. Students will learn Lean techniques and principles, as well as the Six Sigma DMAIC methodology that, when properly applied, can dramatically improve an organization’s overall e�ciency and e�ectiveness. Lean Six Sigma Black Belt candidates will participate in an online interactive training program with live webinar sessions.

Juran’s blend of online learning and live webinar training contains self-paced instructional modules, as well as reading assignments designed to reinforce what has been learned in the module.

Workshop Objectives1. Preparing to lead multiple complex Lean Six Sigma

DMAIC projects.2. Mastering the Lean and DMAIC methods for

improvement.3. Mastering both graphical and statistical tools that

enable the Lean and DMAIC methods.4. Obtaining in-depth understanding of the Lean Six

Sigma philosophy, theory, strategy, tactics, and quality management tools.

5. Applying methods and tools to real quality and performance problems.

6. Applying skills to lead, facilitate, and manage teamwork.

7. Learning leadership roles to support executive management in the deployment of Lean Six Sigma initiatives and selection and chartering of the most significant projects.

Workshop Materials:1. eLearning online modules 2. Access to templates and tools 3. Informational live webinars with a certified Juran

Instructor4. Access to a Juran live instructor during training

Juran is authorized by the International Association for Continuing Education and Training (IACET), to o�er IACET CEUs for this

program under the ANSI/IACET 1-2013 Standard.

Cost:$1,750 (training only)*$3,750 (training with certification)**

Registration deadline is June 22, 2017 schedule is subject to change.

Prerequisites:▪ Participants should be managerial

level or technical specialists and usually assigned full-time responsibility to implement Lean Six Sigma, multi-functional improvement projects within a business unit.

▪ Minitab® should be installed and operational before workshop begins.

Certification Requirements:*1. Complete all online modules and

attend all live webinar sessions with active participation (see training agenda).

2. A passing score on the Black Belt Exam.

3. Satisfactory presentation and oral review of a successful and approved Black Belt project by a Juran Master Black Belt Certifier.

*Cost of training expires on June 12 and will increase to its final fee of $2,000.**Certification is optional and entails additional fees associated with the project review. A Juran professional will review the manager-approved project prior to your first session.

RESERVE YOUR SEAT

Page 3: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda(20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

June 23, 201790 min., time TBD

To be completed by:July 7, 201730 min. self-paced

To be completed by:July 7, 201730 min. self-paced

To be completed by:July 7, 201745 min. self-paced

To be completed by:July 7, 201730 min. self-paced

Live Webinar: Introduction

The Need for Change (Intro) Create a culture to improve quality and excellence. Apply the Lean Six Sigma DMAIC to solve real problems that link to your organization’s strategy. a. Business Challenges b. The Juran Trilogy c. Breakthrough d. Lean Six Sigma DMAIC Model e. Achieving Quality Project by Project

Thinking About QualityDescribe the two key dimensions of quality from a customer’s perspective. a. Two key dimensions of Quality b. External Customers c. Internal Customers d. The Triple Role

Improving Quality Define the methods of Lean and Six Sigma. Become familiar with Cost of Poor Quality (COPQ) and Eight Typical Process Wastes. Explain the Lean Concepts of Value vs. Non-Value as seen by the customer. a. Define Lean and Six Sigma b. Cost of Poor Quality c. Eight Typical Process Wastes d. Value Added vs. Non Value Added

Developing an Infrastructure Become familiar with the organizational roles and responsibilities for successful completion of projects. Understand why projects require management support to make them successful, and the need for a supportive system and infrastructure to assure projects are aligned with the business strategy. a. Performance Excellence Framework b. Key Roles c. Project Support from Management d. Project Alignment with Strategy

Michael Stamp

Page 4: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda Continued (20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

To be completed by:July 7, 201745 min. self-paced

To be completed by:July 7, 201760 min. self-paced

July 7, 201790 min., time TBD

To be completed by:July 21, 201745 min. self-paced

To be completed by:July 21, 201730 min. self-paced

July 21, 201790 min., time TBD

Identify and Select Projects Understand the methodology for selecting projects. Identify “must” criteria for selecting projects. a. Identifying and Selecting Projects b. Obtain Data c. Evaluate Potential Projects d. Create a Project Charter e. Determine Team

Project Selection Use a project selection matrix to prioritize projects. Create a project charter. a. Methods for Selecting Projects b. Criteria for Selecting Projects c. Project Selection Matrix d. Project Charter e. Cost of Poor Quality

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Define the Project Y Define the “Y” of Y = f(X) in words, reflecting the “voice of the customer.” a. High-Level Process Mapping b. Develop a SIPOC c. Plan for VOC Data Collection d. Collect Voice of the Customer e. Translate VOC to CTQs

Define ContinuedDefine the “as-is” process at a high level. a. Stakeholder Analysis b. Critical to Quality Projects c. SIPOC

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training

Michael Stamp

Michael Stamp

Page 5: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda Continued (20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

To be completed by:August 4, 201745 min. self-paced

To be completed by:August 4, 201745 min. self-paced

To be completed by:August 4, 201790 min. self-paced

August 4, 201790 min., time TBD

To be completed by:August 18, 201730 min. self-paced

Measure the Project Ys (part 1) Use Juran’s Pareto Analysis to focus on the vital few. Learn how to define the Y in numbers. a. Diagnose the Cause b. Determine Baseline Performance c. Pareto Diagrams

Measure the Project Ys (part 2) Develop a data-collection plan. Establish baseline performance—level and variability. Create and interpret detailed process maps. a. Data Collection Plans b. Process Mapping c. Graphs and Charts

Measure ContinuedUse the key elements of demand to measure value. Demonstrate how to use Value Stream Mapping (VSM). a. Value Stream Map b. Spaghetti Diagrams c. Calculating Demand and Capacity d. Implementing 6S e. Calculating Process Sigma

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Introduction To MSA Understand what measurement system error is and how it a�ects production operations. a. Explain what measurement system error is and how it a�ects operations. b. Analyze measurement systems to determine their adequacy and capability for a given application c. Assure measurement systems are consistently adequate and capable for product quality control applications

Michael Stamp

Page 6: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda Continued (20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

To be completed by:August 18, 201730 min. self-paced

August 18, 201790 min., time TBD

To be completed by:September 1, 201730 min. self-paced

To be completed by:September 1, 201760 min. self-paced

Measurement System Analysis Analyze measurement systems to determine their adequacy and capability for a given application. a. Determine if there is a calibration issue with your measurement Tool b. Use Gage R&R to determine the usability and sustainability of your measurement system c. Use the Juran Gage R&R Excel Spreadsheet Tool to evaluate your measurement System. d. Complete measurement system analysis using categorical data

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Process Capability and CalculatingProcess Sigma Calculate Sigma Level. Explain the relationships between Sigma Level, DPMO, and yield. Define process capability with continuous data. a. Recognize di�erent types of Defects b. Calculate the Sigma Level of Categorical Data c. Specify the importance of Rolled throughput yield d. Identify when to perform a Process Capability study e. Calculate the sigma level and process capability of continuous data f. Explain the di�erence between long term and short term capability

Analyze the DataIdentify sources of variation that can cause the Y. a. Analyze Symptoms b. Stratification c. Histograms d. Scatter Diagrams e. Root Cause f. Formulate Theories g. Test Theories

Michael Stamp

Page 7: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda Continued (20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

To be completed by:September 1, 201790 min. self-paced

September 1, 201790 min., time TBD

To be completed by:September 15, 201730 min. self-paced

To be completed by:September 15, 201730 min. self-paced

To be completed by:September 15, 201730 min. self-paced

September 15, 201790 min., time TBD

Analyze ContinuedIdentify potential Xs that may contribute to the Y. a. Identify Potential Causes of Y b. Analyze data c. Process Analysis d. Identify the Vital Few

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Introduction to Hypothesis TestingAnalyze data to prove root causes. Understand how to build null and alternative hypotheses. a. List the steps in hypothesis testing b. Formulate Null and Alternative Hypotheses c. Explain the Significance of P Value

Testing Hypotheses With Categorical DataProve statistically significant root causes when Y is categorical. a. Compare one proportion to a target using a one proportion test b. Use a two proportion test to compare two proportions c. Determine if your Y is independent of your X using the Chi-Square test for Independence

Testing Hypotheses(Y Continuous, X Categorical) Prove statistically significant root causes when Y is continuous and X is categorical. a. Compare the mean of a population to a target b. Compare the means of two populations c. Perform 1-sample and 2-sample t Tests

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Michael Stamp

Michael Stamp

Page 8: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda Continued (20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

To be completed by:October 6, 201730 min. self-paced

To be completed by:October 6, 201730 min. self-paced

To be completed by:October 6, 201760 min. self-paced

October 6, 201790 min., time TBD

To be completed by:October 20, 201745 min. self-paced

Analysis of VarianceProve statistically significant root causes when Y is continuous and multiple levels of categorical X. a. Describe why you would use ANOVA b. Explain the ANOVA Method c. Use One-Way ANOVA in an improvement Project

Testing Hypotheses with Continuous Data Prove statistically significant root causes when both Y and X are continuous. Create prediction equations based on significant correlations. a. Build and use Scatter Diagrams to Interpret Your Data b. Use Correlation and Regression tools to narrow your list of continuous input variables c. Perform Correlation and Regression Analysis

Nonparametric tests Apply nonparametric tests when data are ordinal and/or not normal. a. Levene's Test b. 1-Sample Wilcoxon Test c. Kruskal-Wallis Test d. Chi-Square Test e. Mann-Whitney Test f. Mood’s Median Test

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

ImproveKnow the five steps to selecting solutions. Demonstrate e�ectiveness of the solution through testing and piloting. a. Tasks Required to Improve b. Alternative Solutions c. Design Solutions d. Pilot Test e. Implementing Solutions

Michael Stamp

Page 9: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda Continued (20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

To be completed by:October 20, 201745 min. self-paced

October 20, 201790 min., time TBD

To be completed by:November 3, 201745 min. self-paced

To be completed by:November 3, 201730 min. self-paced

To be completed by:November 3, 201730 min. self-paced

To be completed by:November 3, 201730 min. self-paced

Improve ContinuedItemize the requirements for implementing a solution. Develop a plan for resistance to change. a. Select Appropriate Solutions b. Lean Techniques and Principles c. Rapid Improvement Events d. Implementation and Communication Plan

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Control to Hold the Gains Know how to identify Control Subjects and develop Feedback Loops. Create control plans and prepare necessary documentation. a. Control Plan b. Control Charts c. Mistake-Proof Solutions d. Ensure E�ectiveness of Solutions

ControlDefine Statistical Process Control (SPC) and how it impacts controlling process performance. Identify Out-Of-Control conditions and use control charts. a. Select Appropriate Control Charts b. Out of Control Conditions c. Mistake Proofing

SPC Identify various control charts and their applications. Calculate control chart limits from data.

Document and Replicate and Teamwork Develop clear and accurate process instructions. Finalize project financial results. Provide permanent records of the project for future owners of the process. a. Create Project Documentation b. Four Stages of Team Dynamics c. Team Decision Making

Michael Stamp

Page 10: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Agenda Continued (20 online, self-paced learning hours & 10, 90-minute live webinars = 35 hours total)

Time Topic Instructor

To be completed by:November 3, 201730 min. self-paced

November 3, 201790 min., time TBD

Document and Replicate and Teamwork Continued Recognize the characteristics of e�ective teams. Understand the three types of decision-making used in quality improvement. a. Create Project Documentation b. Four Stages of Team Dynamics d. Team Decision Making

Live Webinar: Time will be spent summarizing on-line prework, mentoring in Minitab, answering general questions and coaching projects conducted concurrent with training.

Michael Stamp

Page 11: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Live Webinar Agenda 10, 90-minute live webinars

Time Topic Instructor

June 23, 201790 min., time TBD

July 7, 201790 min., time TBD

July 21, 201790 min., time TBD

August 4, 201790 min., time TBD

August 18, 201790 min., time TBD

September 1, 201790 min., time TBD

September 15, 201790 min., time TBD

WelcomeIntroduction to WorkshopWorkshop Q&ATechnical Q&AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseIntroduction to MinitabQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Michael Stamp

Michael Stamp

Michael Stamp

Michael Stamp

Michael Stamp

Michael Stamp

Michael Stamp

Page 12: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

Live Webinar Agenda 10, 90-minute live webinars

Time Topic Instructor

October 6, 201790 min., time TBD

October 20, 201790 min., time TBD

November 3, 201790 min., time TBD

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Update on any projects that are being conducted Content questions and an exerciseProject examples of the module content being coveredQ & AWrap up and next steps

Michael Stamp

Michael Stamp

Michael Stamp

Page 13: LEAN SIX SIGMA BLACK BELT - info.juran.cominfo.juran.com/hubfs/Black Belt Workhop 2017 Outline.pdf · Lean Six Sigma Black Belt ... Juran’s blend of online learning and live webinar

MEET YOURBLACK BELT C O A C H

Michael Stamp is a Senior Consultant with Juran. In this capacity, he specializes in Continuous Process Improvement, Lean Management and delivering a variety of quality programs to corporate clients. Mr. Stamp has over 25 years of experience and is an outstanding change agent who can identify opportunities, develop focus and provide strategic and tactical business solutions.

Mr. Stamp’s core competencies include Process Improvement, Operational Streamlining, Data Science, Special Project Management, Training & Coaching, Cost Reduction, Multi-Site Operations, Quality Control/Assurance, Policy & Procedure Development, Leadership Development & Culture Transformation and Statistics.

Contact Info:Michael StampVice [email protected]

RESERVE YOUR SEAT


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