Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Champion Responsibilities.

Lean Six Sigma Champion Copyright OpenSourceSixSigma.com

Champion Responsibilities


Champion Responsibilities:

• Change Management

• Project Selection

• Project Tracking

• Communication

• Recognition


Change Management


“The hardest part of reengineering is living through

change.“Michael HammerRenowned Author

Man, that was tough!!

The Pain of Change


• Symptoms

• Reaction

• Fire Fighting

• Intuition

• Hierarchal

• Internal Focus

• Product

• Realistic

• Incremental

• Problem Solving

• Root Cause

• Empowered Teams

• Process

• Prediction

• Prevention

• Stretch Goals

• Breakthrough

• Customer Focus

Moving from “the present” into the “future…..

The Transition


People’s Responses to Change

Activesupportive of change

Passivequiet, unwilling to support visibly

Resistingfight the change

Committinghelp move the ball

Change will occur through your people… here is what to expect from them.


Potential Behaviors

Passive/Resisting Behavior

• Hard to read their position

• Follow directives well/hide in bushes

• Quietly committed to old goals and procedures

• Believe that no one cares what they think or do

Active/Resisting Behavior

• Believe they are “saving” the organization from serious mistakes

• Vocal about their resistance to changes

• Nay-say even minor details of the change

• Cleverly insert obstacles to a smooth transition


Potential Behaviors

Passive/Committed Behavior

Active/Committed Behavior

• Believe the way to get along is to go along

• Deny resistance they may have to the changes

• Pretend it is “business as usual” and tend to stay task focused

• Pretend/believe everything is just fine

• Easily verbalize their issues and concerns

• Seek new tasks and responsibilities

• Represent the changes in a positive manner

• Create plans and actions to meet new goals


Effective Approach to Leading Change:

1. Establish a Sense of Urgency

2. Create a Support Network

3. Develop & Communicate the Vision

4. Address Resistance

5. Empower Employees

6. Communicate the Wins

Leading Change


• A compelling Business Case must be made that this is the right time to make change

• Need must be greater than resistance

• Status quo can NOT remain acceptable

• Ways to create urgency:− Set “stretch” goals that force change− Increase visibility of unhappy customers and poor financial performance− Allow a crisis to happen− Communicate reality

1. Establish a Sense of Urgency

Urgency


Myth: You can demand change.

Reality: You need change to become infectious.

• Find supporters, build supporters and allow them to help make it part of the community

• Give the supporters visibility and the resources to continue to “spread the word”

2. Create a Support Network

Support


• Clearly describe the objectives and the timeline

• Communicate the behaviors, processes and practices that will be needed

• Be focused yet flexible

• Develop communication strategies for every position level and situation

• Over-communication is rarely achieved

3. Develop and Communicate the Vision

Communicate


• Assess readiness and where each person is in the change cycle

• Link change back to the business interest and each person’s personal interest

• Involve any resistors

• Pick up clues as to the form resistance is taking

• Seek to have discussions with any people not on board, find resistance

• Define training needs tools to address their concerns

4. Address Resistance

Find Resistance


• Respect the opinion of resistors

– Respect the person

– Maintain their self-esteem

– Remove doubt, fear and misunderstandings

– Authorize people to make mistakes

• Build and maintain involvement

– Establish clear goals

– Offer training

– Provide clear performance feedback

– Recognize effort and contribution

5. Empower Employees

Empower


• Select one or more projects to yield tangible, quick results

• Give visibility to the success through company project reviews & link results to corporate objectives

• Reward & recognize the project team

• Spread enthusiasm for the accomplishments!

6. Communicate the Wins

Announce Wins

Date post:	14-Dec-2015
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Lean Six Sigma Champion Copyright OpenSourceSixSigma.com Champion Responsibilities.

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