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Mekong Capital
Introduction toLean Manufacturing for Vietnam
4 June 2004
Note: This report by Mekong Capital is a general introduction to Lean Manufacturing (lean!" LeanManufacturing is a group of methods# $hich are being increasingly implemented around the $orld#that aim to eliminate $aste and inefficiency from the manufacturing process# leading to lo$er costsand greater competiti%eness for manufacturers" In a recent sur%ey# appro&imately ') of *"+"based manufacturing companies ha%e implemented lean or are in the process of implementing
lean," +ome of the changes re-uired by Lean Manufacturing can be disrupti%e if not implemented
correctly and some aspects of Lean Manufacturing are not appropriate for all companies"
," .hat is Lean Manufacturing/ 0
1.1 Objectives of Lean Manufacturing 2
1.2 Key Principles of Lean Manufacturing 3
1.3 istory of Lean Manufacturing 3
1.4 Key i!plications of Lean Manufacturing 3
1." #$at %in&s of co!panies benefit !ost fro! lean' 4
0" Lean Manufacturing Concepts 1
2.1 (alue )reation an& #aste "
2.2 Main Kin&s of #aste "
2.3 Pull Pro&uction *
2.4 +ifferent !o&els of Pull Pro&uction ,
2." #$y $ig$ levels of inventory increase &efects an& -astage ,
2.* !pact of Pull/Pro&uction on Pro&uction Planning
2., )ontinuous lo-
2. Miing )ontinuous an& +iscontinuous lo-
2.)ontinuous !prove!ent Kai5en
2.10 #or%er nvolve!ent
2.11 )ellular Layout 10
2.12 6&!inistrative Lean 11
'" Lean Manufacturing Tools 2 Methodologies ,0
3.1 7tan&ar& #or% 12
3.2 )o!!unication of 7tan&ar& #or% to e!ployees 12
3.3 7tan&ar& -or% an& fleibility 12
3.4 (isual Manage!ent 13
3." 8uality an& t$e 7ource 9or :+o t ;ig$t t$e irst 13
3.* (alue 7trea! Mapping 14
3.,
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1" 5econciling Lean $ith other systems ,6
".1
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1. #$at is Lean Manufacturing'
1.1 Objectives of Lean ManufacturingLean ManufacturingF also calle& Lean Pro&uctionF is a set of tools an& !et$o&ologies t$at ai!s for t$e
continuous eli!ination of all -aste in t$e pro&uction process. G
5. *tili8ation of e-uipment and space / Cse eBuip!ent an& !anufacturing space !ore efficiently
by eli!inating bottlenec%s an& !ai!i5ing t$e rate of pro&uction t$oug$ eisting eBuip!entF -$ile!ini!i5ing !ac$ine &o-nti!eG
6. 9le&ibility / ave t$e ability to pro&uce a !ore fleible range of pro&ucts -it$ !ini!u!
c$angeover costs an& c$angeover ti!e.
7. utput H nsofar as re&uce& cycle ti!esF increase& labor pro&uctivity an& eli!ination ofbottlenec%s
an& !ac$ine &o-nti!e can be ac$ieve&F co!panies can generally significantly increase& outputfro! t$eir eisting facilities.
Most of t$ese benefits lea& to lo-er unit pro&uction costs H for ea!pleF !ore effective use ofeBuip!ent an& space lea&s to lo-er &epreciation costs per unit pro&uce&F !ore effective use of laborresults in lo-er labor costs per unit pro&uce& an& lo-er &efects lea& to lo-er cost of goo&s sol&.
n a 2004 survey by n&ustry #ee% Maga5ineF C.7. co!panies i!ple!enting lean !anufacturing
reporte& a !e&ian savings of ,I of )ost of oo&s 7ol& 9)O7> as a result of i!ple!enting lean2. #e
believe t$at t$e savings !any actually be $ig$er for co!panies in (ietna! consi&ering t$e $ig$er levelsof -aste -$ic$ t$ey typically $ave co!pare& to C.7. base& !anufacturers.
6not$er -ay of loo%ing at Lean Manufacturing is t$at it ai!s to ac$ieve t$e sa!e output -it$ less inputsH less ti!eF less spaceF less $u!an effortF less !ac$ineryF less !aterialsF less costs.
#$en a C.7. eBuip!ent !anufacturing co!panyF Lantec$F co!plete& t$e i!ple!entation of lean in1"F t$ey reporte& t$e follo-ing i!prove!ents co!pare& to t$eir batc$/base& syste! in 11
3D
1 Manufacturing space per !ac$ine -as re&uce& by 4"IG
2 +efects -ere re&uce& by 0I
3 Pro&uction cycle ti!e -as re&uce& fro! 1* -ee%s to 14 $ours / " &aysG an&
4 Pro&uct &elivery lea& ti!e -as re&uce& fro! 4/20 -ee%s to 1/4 -ee%s.
2$ttpD---.in&ustry-ee%.co!)urrent6rticlesasparticles.asp'6rticle+E1"
3 Ja!es P. #o!ac% +aniel
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Me%ong )apital?s ntro&uction to Lean Manufacturing Page 2 of 20
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1.2 Key Principles of Lean ManufacturingKey principles be$in& Lean Manufacturing can be su!!ari5e& as follo-sD
1. 5ecognition of $aste H
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20
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in/progress into -or%s/in/progress storage areas pro&uction stage to t$e netbefore being retrieve& by netpro&uction stage
Pro&uction cycle
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2. Lean Manufacturing )oncepts
2.1 (alue )reation an& #asten Lean ManufacturingF t$e %alueof a pro&uct is &efine& solely base& on -$at t$e custo!er actually
reBuires an& is -illing to pay for. Pro&uction operations can be groupe& into follo-ing t$ree types ofactivitiesD
Value
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orreproces
singFis-$enso!et
$ing$astobere/&
onebecauseit-as
n?t&onecorrectlyt$
efirstti!e.
no$ledg
e7isconnection H
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infor!ationor
%no-le&geisn?tavai
lable-$ereor-$en
itisnee&e&..
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infor
!atio
n on
t$is.
2. ;
rod
uctispulledthrou
ghproductionbas
edondemandfrom
do$nstreamproc
ess/Aac
$pro&uctionstage or-or%stationis seen as acusto!er oft$epro&uctionstage or-or%station
i!!e&iately upstrea!of it.ot$ing ispro&uce&by t$eupstrea!supplieruntil&e!an&e&by t$e&o-nstrea!custo!er.
3. 5ate of
productionis dri%enbydo$nstreamconsumption rates H
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stage>eactly
-$ent$ecusto!
er 9&o-nstrea!stage> nee&st$e!.
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ea!pleF if it ta%es t$e supplier 2 $ours to &eliver !aterials -$en or&ere& by t$e custo!erF t$ecusto!er -ill $ave to or&er a$ea& by 2 $ours so t$at t$e !aterials -ill be rea&y -$en t$e custo!ernee&s it.
2.4 +ifferent !o&els of Pull Pro&uction
Many lean !anufacturers intentionally !aintain certain inventories of ra- !aterialsF se!i/finis$e&pro&ucts an& finis$e& pro&ucts in or&er toD
1 protect against variations in custo!er &e!an&G
2 protect against unepecte& late s$ip!ents fro! suppliers or pro&uction slo- &o-nsG
3 s!oot$ pro&uction flo- by pro&ucing so!e ite!s on a continuous basis even if not reBuire& by t$e
custo!erG
4 acco!!o&ate t$e fact t$at ra- !aterials !ust be &elivere& in batc$es an& t$at finis$e& pro&ucts
!ust be s$ippe& in batc$esG
5 acco!!o&ate t$e fact t$at so!e processing !ust be &one in batc$es &ue to t$e nature of t$e
eBuip!ent or t$e process.
enerally spea%ingF t$e less pre&icable custo!er or&ersF t$e !ore unstable pro&uction 9suc$ asunintentional slo-&o-ns an& bottlenec%s>F or t$e less reliable t$e ra- !aterials suppliersF t$e greatert$e inventory t$at -ill be reBuire& to buffer against su&&en c$anges in custo!er &e!an&F pro&uctioninstability or ra- !aterials s$ortages. n suc$ casesF lean !anufacturers intentionally !aintaininventories of ra- !aterialsF se!i/finis$e& pro&ucts or finis$e& pro&ucts to buffer against suc$ events.
n or&er to acco!!o&ate t$ese situationsF t$ere are &ifferent !o&els for i!ple!enting pull base&pro&uctionF inclu&ing t$e follo-ingD
1. 5eplenishment ;ull +ystem H n a replenis$!ent pull syste!F t$e co!pany intentionally
!aintains inventories of eac$ type of finis$e& pro&uct an& only -$en t$e inventory of a certainfinis$e& pro&uct falls belo- a certain level a replenis$!ent or&er is issue& to pro&uce !ore of t$epro&uct. ;eplenis$!ent pull is !ore co!!on -$en a co!pany $as a large nu!ber of s!all volu!ecusto!ers -$o or&er stan&ar&i5e& pro&ucts. n a replenis$!ent pull syste!F pro&uction sc$e&ulesare !ore pre&icable so lo- inventories of ra- !aterials are reBuire&.
2. +e-uential ;ull +ystem H n a seBuential pull syste!F or&ers are place& on t$e factory floor only
-$en &e!an&e& by an outsi&e custo!er. 6ll pro&ucts are !a&e on a !a&e/to/or&er basis.7eBuential pull is !ore co!!on -$en a co!pany $as a s!all nu!ber of large volu!e custo!ers-$o or&er custo!i5e& pro&ucts. 6lt$oug$ co!panies using t$is syste! s$oul& $ave lo-erinventories of finis$e& pro&uctsF t$ey -ill typically reBuire larger inventories of ra- !aterials orse!i/finis$e& !aterials &ue to less pre&ictability in t$e pro&uction sc$e&ule 9&ue to &ifficultypre&icting eactly -$at custo!er or&ers -ill be place& an& -$en>.
3. Mi&ed ;ull +ystem H n a !ie& pull syste!F certain ele!ents of replenis$!ent an& seBuential
pull syste!s are use& in conjunction -it$ eac$ ot$er.
or ea!pleF a co!pany !ay pro&uce so!e pro&ucts on a replenis$!ent pull basis -$ile pro&ucing
ot$er pro&ucts on a seBuential pull basis.
6lternativelyF a co!pany !ay use replenis$!ent pull for part of t$e pro&uction process an&seBuential pull for a &ifferent part of t$e pro&uction process. 6n ea!ple of t$is -oul& be aco!pany t$at !aintains a !anage& level of inventory of certain se!i/finis$e& ite!s but onlypro&uces a finis$e& pro&uct -$en or&ere& by t$e custo!er. n suc$ a caseF t$e co!pany applies areplenis$!ent pull syste! for pro&ucing t$e se!i/finis$e& ite!s an& applies a seBuential pullprocess for t$e re!ain&er of t$e pro&uction process. n t$e
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bagprintingprocess ist$reet$ousan&pieces at ati!ebeforegoingtot$enet-or%station an&t$eBualitycontroller&oesn?ti&entify t$e&efectF it isli%elyt$at!any
&efectivebags-ill$avebeenpro&uce&before t$eerrors are&iscovere&
byt$enet-or%station.
2. 7
efects
and$ast
age fromstorageandtransportation / so!e&efectsoccur&uring
transportation an&storage. orea!pleF int$efurniturein&ustryeposure to$u!i&ity&uringstorage cancontributeto $ig$!oisture
content-$ic$ !aybeconsi&ere&a &efect.Mean-$ileFt$e act ofstoringinventoryreBuiresetra laborFenergy an&space.
3. 7irect
accountability / -$ent$ere is aninventoryBueuebet-eent-opro&uctionstagesFt$ere is no&irectconnectionbet-eent$e t-opro&uctionstages.
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to!a%ea&efe
ctivepro&uctornot
pro&uceeactlyto
custo!erspecifica
tions.)onverselyFa&i
rect$an&
off an&i!!e&iateusage byt$e&o-nstrea!-or%ertea! -ill $elpensure t$att$e
upstrea!-or%ertea! ta%es fullresponsibility to onlypro&uceite!s -$ic$-ill beaccepte& byt$e&o-nstrea!-or%ertea!.
o-everF as!entione& int$e previoussectionF t$ereare so!e casesinventory isessential forensurings!oot$pro&uction an&t$ereforecertain %in&s ofinventory
s$oul& be!aintaine& at a!anage& levelto ensure t$atno &isruptionoccurs.
2.6 !pact ofPull/Pro&uctionon
Pro&uctionPlanningMost private!anufacturingco!panies in(ietna! areusing acentrallyplanne& syste!-$ereby t$ePro&uctionPlanningManager
&evelops apro&uctionsc$e&ule an&allocates or&ersto -or%stationsin batc$es.
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!eaningt$at
inventorygetspus
$e&t$oug$t$epr
o&uctionprocessb
ase&ont$epro&u
ctionsc$e
&ule. !o&ule of !ostAnterprise;esourcePlanning 9A;P>syste!soperates on
t$is basis.
n a pus$/base& syste!Fif t$epro&uctionforecastingsyste!s is notaccurate 9-$ic$is often t$ecase for(ietna!ese!anufacturingco!panies> or
t$e Pro&uctionPlanningManager&oesn?t $aveperfectinfor!ationaboutpro&uctionstatus an&&e!an& at eac$stage of t$epro&uctionprocess or&oesn?t $ave
effective toolsfor analy5ingt$is 9-$ic$ isalso often t$ecase at(ietna!ese!anufacturingco!panies>F$es$e !ayallocate too!uc$ or toolittle -or% to&ifferent tea!san&
-or%stationsFt$erebyresulting inbottlenec%sFecessinventoryF lo-li%eli$oo& ofbeing able topro&uce on acontinuous flo-basisF an&inefficient useof resources ingeneral.
n contrastF a%ey ele!ent oft$e pull/base&syste! is t$atF-it$ t$eeception of
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pro&uctionlev
elingFt$eallocation
an&flo-of-or%on
t$efactoryflooris
&eter!ine&base&
on&e!an
& on t$e factoryfloor an& notbase& on apro&uctionsc$e&ule orcentrallyplanne&pro&uctionallocationsyste!.
6lt$oug$ lean!anufacturingco!panies still$ave apro&uctionplanF t$e plan ispri!arily use&for t$efollo-ingD
1 planning
capacityreBuire!entsF inclu&ingc$anges tot$econfiguration ofpro&uctionlines orcellsG
2 planning
laborreBuire!entsG
3 s!oot$ing
t$e flo- of
or&ers tot$e factoryfloor 9seesection3.14 onPro&uctionleveling>Gan&
4 9in so!e
cases>planningra-!aterials
reBuire!ents.
2.7 )ontinuouslo-)ontinuous flo-is t$e lin%ing of!anual an&!ac$ineoperations intoa perfectlys!oot$ flo- in-$ic$ -or%s/in/progress arecontinuouslyun&ergoingso!e for! ofprocessing an&never beco!estagnant
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-aitingtobep
rocesse&.)ontin
uousflo-eli!inate
s-aitingti!efo
r -or%s/in/progressFeBuip!ent or-or%ers.
n )ontinuouslo-F t$e i&ealis one/pieceflo- or s!allbatc$es -$ic$
can beprocesse& -it$virtually no-aiting ti!ebet-eenpro&uctionstages.
)ontinuouslo- !ayreBuire are&esign of t$epro&uctionlayout a-ay
fro! groups ofsi!ilar-or%stationslocate& neareac$ ot$er an&to-ar&s $ig$lyintegrate&pro&uction linesin -$ic$ se!i/finis$e&pro&ucts can!ove asBuic%ly an&easily as
possible fro!one pro&uctionstage to t$enet.
)ontinuous flo-can result invery substantialre&uctions intotal cycle ti!e.or ea!pleD
Me%
ong )apital?s
ntro&uction to
Lean
Manufacturing
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1 #$en7i!!sis$ingPro&uctsFaC.7.
base&!anufacturerofg
ar!entsuse&byfis$er!enFi!ple!ente&Lean
Manufacturin
gF t$eirpro&uctiont$roug$out9i.e. t$etotal ti!efro! t$estart to t$efinis$ of t$epro&uctionprocess> fell
fro! 1,&ays to 2/3
&ays10 .
2 #$en
#oo&lan&
urniture
)o!panyF a
C.7. base&
!anufacture
r of $ig$/
en& -oo&
furnitureF
i!ple!ente
& lean!anufacturi
ngF lea&
ti!es -ere
re&uce&
fro! 12
-ee%s to 1
-ee%11.
2.8 Miing)ontinuousan&+iscontinuous lo-7o!eti!escontinuous flo-isn?t possiblefor so!e stagesof t$epro&uctionprocess. nt$ese casesFcontinuous flo-can bei!ple!ente& inso!e but notall of t$epro&uctionstages. 7o!eea!ples ofcases in -$ic$continuous flo-is notappropriate forso!e stages oft$e processinclu&eD
1 )ycle ti!e
!is!atc$esin -$ic$so!eprocessesoccur atvery fastcycle ti!esan& !ust
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c$angeover
toserve!ultiplepr
o&ucttypes.
2 +
istancebet-eenprocesses!aybeunavoi&ableinso
!e casesan& !ay!ean t$attransportation of !aterials!ust be&one inrelativelylarge
batc$es.3 7o!e
processesare toounreliablean&t$erefore$aveunpre&ictable yiel&s-$ic$ canbe&isruptive toa continuousflo-operation.
4 7o!e
processes!ust be&one inlargebatc$es. orea!pleFKiln &ryingof -oo& is&one inbatc$es
-$ic$!eans t$at-$en -oo&co!es outof t$atprocessF it-ill li%elynee& to bestore& asinventoryfor a leastso!e ti!ebecause itcan not all
beprocesse& atonce.
5 7o!eti!est$e use ofscrap s$oul&be!aintaine&as inventoryfor futureuse in or&erto !ai!i5eyiel&s. orea!pleFso!e scrap
-$ic$ isgenerate& in-oo&/cuttingstages canbe re/use&at a laterti!e -$en
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t$ereisareBui
re!entforapieceof-oo&-it$t$e&i!ension
soft$escrap.
but any suc$c$anges arereBuire& to!eet certainreBuire!ents.or ea!pleF at
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outco!e1
4
..
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sinceitis&ifficul
ttoconnectt$ose
toacontinuousflo
--$ic$$appensina
cell.ur
nitureco!paniestypicallyi!ple!entcellular layoutfor so!ecuttingFasse!bly an&finis$ing stagesbut not for any
%iln &rying orpaint &ryingstages.
6 case stu&y oni!ple!enting acellularpro&uctionlayout for aseries of inter!e&iatepro&uctionprocesses atran%lin )orp.F
a C.7.!anufacturer ofup$olstere&furnitureF isavailable $ereD$ttpD---.if!!.!sstate.e&u&ouble&.p&f.
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)ellularlayoutsarenotappropriateforallco!
paniesan&!anyco
!paniessuccessful
lyi!ple!en
t LeanManufacturing-it$outi!ple!entingcellular layouts.or ea!pleFso!e in&ustriesreBuire large
batc$processing &ueto t$e nature oft$e eBuip!entor significant-aiting ti!esbet-eenpro&uctionstages
an& t$erefore
t$ese -oul& not
be suitable for
cellular layouts.
Please also seesection 3.11 on
@atc$ si5e
re&uction.
2.126&!inistrativeLean
6&!inistrativelean is t$eapplication oflean!anufacturingconcepts an&tools toi!provea&!inistrativeprocesses ot$ert$an factoryfloorpro&uction.
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p rocesses.
Me%ong
)apital?sntro&uction to
Lean
Manufacturing
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3. Lean Manufacturing !eans t$at pro&uction processes
an& gui&elines are very clearly &efine& an& co!!unicate&F in a $ig$ level of &etailF so as to eli!inatevariation an& incorrect assu!ptions in t$e -ay t$at -or% is perfor!e&.
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incorporateongoingprocessi!prove!ents
.nfactFco!panie
sareencourage&
to!ai!i5e
t$e rate of processi!prove!ent-$ic$ !eanst$at t$estan&ar& -or%gui&elines areli%ely to c$ange
freBuently.6lsoF stan&ar&-or% typicallyinclu&es cleargui&elines for-or%ers to$an&le unusualsituationsFt$erebye!po-eringt$e! torespon& infleible -ays tounusual
situations.
n or&er toi!ple!ent t$issuccessfullyFresponsibilitys$oul& beclearly&elegate& forpreparing an&&istributing t$enecessary&ocu!entationan& visual ai&sF
as -ell asensuring t$atany c$angesare clearlyco!!unicate&to e!ployeesby t$eirsupervisors. 6slong as t$isresponsibility isclearly&elegate&F t$estan&ar& -or%proce&ures can
be !o&ifie&freBuently. nfactF lean!anufacturingco!panies suc$as
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&e!an&s.
4 (isualManage!ent
(isualManage!entsyste!senablefactory-or%erstobe-ellinfor!e&about
pro&uctionproce&uresFstatus an&ot$er i!portantinfor!ation fort$e! to &ot$eir jobs aseffectively aspossible. Largevisual &isplays
are generally!uc$ !oreeffective !eansofco!!unicationto -or%ers ont$e factory floort$an -rittenreports an&gui&elines an&t$erefores$oul& be use&as !uc$ aspossible. #$en
it co!es toi!provingco!pliance -it$a processFvisualpresentation$elps t$e tea!betterun&erstan& aco!plicate&processinclu&ing t$ecorrectseBuence of
eventsF t$ecorrect -ay toperfor! eac$actionF internalan& eternalrelations$ipsbet-eenactionsF an&ot$er factors.
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&efectrateF!o
nt$/to/&ates$ip
pingvolu!estatusFe
tc.
2. V
isualControlsHn&icatorsinten&e&tocon
trol orsignalactions togroup!e!bers.
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;ig$t t$eirst
8ual
ityatt$e7ourceFal
socalle&:+ot;ig$t
t$eirst
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sourceinspect
ionsFt$eBualityinsp
ectors&on?tinspectfo
r&efectst$e!selve
sFbutinspectfort$e
causesof
&efects. orea!pleFt$ey !ayinspect ifstan&ar&processesare being&onecorrectly by-or%ersF or
in a case-$ere&efects$aveoccurre&Ft$ey !ayberesponsiblefori&entifying-$at -ast$e sourceof t$ose&efects.
ro! t$isperspectiveF t$epri!ary jobof a Bualitycontroltea! is totroubles$oot t$e rootcause of &efectsFi!ple!entpreventive!easures
an& provi&etraining to-or%ers toensure t$e&efects &onot reoccur.
3. Clear
accountabilityamong$orkers Hn LeanManufacturingF unlesst$ere is anintentionalinventory ofse!i/finis$e&pro&uctsFt$ere is a&irect$an&offbet-eeneac$upstrea!
stage an&&o-nstrea! stageF!eaningt$at t$e-or%ers ateac$upstrea!
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stagearefully
responsiblefor
t$e Bualityof t$e!aterialst$ey &eliverto t$e&o-nstrea! stagean& -ill be$el&personally
accountablefor any&efects. Ont$e ot$er$an&F if t$ere is alarge bufferof inventorybet-eent-o
Me%
ong )apital?sntro&uction to
Lean
Manufacturing
Page
13 of 20
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Mekong Capital
pro&uction stagesF t$e -or%ers at t$e upstrea! process are less li%ely to feel personally accountablefor any &efects.
4. ;oka ?oke H 7i!ple !et$o&s for in/line Buality testing 9not just visual inspection>F so!eti!es
referre& to as :Po%a o%e=F are i!ple!ente& so t$at &efective !aterials &o not get passe& t$roug$t$e pro&uction process. n Po%a/o%eF 100I of t$e units are teste& as part of t$e pro&uction
process. .
5. Intentional shutdo$ns H #$en &efects are generate&F pro&uction is s$ut &o-n until t$e source of
t$e &efect can be solve&.
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Me%ong )apital?s ntro&uction to Lean Manufacturing Page 14 of 20
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Mekong Capital
#$eneBuip!entreliabilityislo-F!anufacturersa
reforce&to!aintai
n$ig$inventorieso
f-or%s/in
/progress as abuffer.o-everF $ig$inventories areconsi&ere& a!ajor source of-aste an&&efects in Lean
Manufacturing.
3.9
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be&iscovere
&onati!elybasisan
&prevente&.
n