LEARNING ABOUT CONSULTATION ON RECONFIGURATION
JEMMA GILBERT
Community Engagement Manager
Sutton and Merton PCT
“Better Services, Closer to Home”
• East Elmbridge, Mid-Surrey Sutton and Merton
• From 2 Acute Hospitals to 1 Critical Care Centre and many Local Care Hospitals
• 2 SHAs, 5 LA’s/OSCs, 4 PPI Forum, 2 PCTs, 2 Acute Hospitals, 1 Mental Health Trust, GP practices, NHS staff, 650,000 population
Double Focus
CAPITAL PROJECT
SOC- Strategic Outline Case
1. Site Criteria
2. Options Appraisal
3. Formal Consultation
OBC – Outline Business Case
FBC – Full Business Case
SERVICE REDESIGN
e.g.
Maternity Services,
Day Surgery Units
1. Pathways of Care
2. Patient Experience
Research The History
Get Equipped
What’s Behind?
Develop A Consultation Blueprint
• A Stakeholder map• Decision-making ‘anchor’ points• Recruiting/Supporting Representatives• Marcoms Planning• Media PR • Formal Consultation Preparation• Engagement Activities • Evaluation & Feedback
Drawing a Stakeholder Map
Stake Comms Contact
General Public
Hospital sites & service relocation
Press releases, Open house drop-in’s, leaflets, radio shows
N/A
OSC Process OSC meetings, representation
John Smith
CR2 8DB
PPI Forum Process PPI Meetings, representation
SCOPE office
SMHAG MH pathways MH lead to update, reps at March event
SMHAG
Drop-in Centre
Staff All pathways IMPACT, bulletin, team brief, rep group
Nelson Hospital
St Helier Hospital etc
Point Out The Things They
Can’t See
Summary
• Understand the change process –milestones and decisions
• Investigate the consultation history
• Take a whole systems approach
• Produce a ‘walk-it-talk-it’ consultation blueprint
• Produce an interactive stakeholder map
• Become a risk spotter
• Tell everyone consultation is critical to success and must be a
resource priority
• Balance bricks and mortar with the patients experience