Learning Centers Some Best (Promising?) Practices for Some Best (Promising?) Practices for Learning...

Learning CentersLearning Centers

Some Best (Promising?) Practices for Some Best (Promising?) Practices for

Learning Support Centers in Higher EducationLearning Support Centers in Higher Education

1

IE Webinar: May 7, 2009 2

Our Collective Intelligence

Who Are We?

University

Community College

Private College

Other


What Are We?

LSC Administration

LSC Staff

Campus Administration

Graduate Student

Other

Our Collective Intelligence

Workshop Overview

• Summary• Definitions• Promising Practices A-H• References• Participant Next Steps Suggestions • Unfinished Business


Workshop Summary

• The 21st century is a time of standards and best practices for programs and services in higher education. Such standards and best practices assist learning center administrators to review their programs and practices and make appropriate changes to strengthen them. In this presentation, participants will review over 50 best (promising) practices in eight categories. Most practices are based on qualitative and quantitative research.


Definition

• "Best Practices are defined as elements and activities that the institution perceives as congruent with its mission and the concomitant mission of its academic support center aka learning support center.“

Christ, F. L. "Best Practices of Learning Support Centers,"

presentation at the 2005 Winter Institute, Austin, TX January 4, 2005


http://www.pvc.maricopa.edu/~lsche/about/lsc_related.htm

Eight Practices Categories

• A) General [1-12]• B) Clientele [13-14]• C) Programs & Services [15-20]• D) Technology [21-24]• E) Partnering [25-35]• F) Assessment & Evaluation [36-41]• G) Publicity & Public Relations [42-51]• H) Certification & Recognition [52-61]



Time Out . . .Time Out . . .

for reflection for sharing for questions

LSC Promising Practices [A1-12][A1-12]

General Practices


LSC Promising Practices [A1-3] General Practices

• The LSC has a mission congruent with its division and institutional mission

• The LSC has the support of central administration

• The LSC has an adequate budget to support its mission, goals, and objectives


Promising Practices [A 4-6] General Practices

• The LSC has an adequate professional staff to support its mission

• The LSC has an adequate clerical staff to support its mission

• The LSC uses volunteers to support its mission



• The LSC has developed and followed a systematic plan annually based on feedback and program monitoring

• The LSC has developed a Three or Five Year Plan that is shared with administration

• The LSC has an Advisory Board



• The LSC is centrally located and is accessible at convenient times with adequate space for its programs and services

• The LSC has adequate equipment and furnishings to implement its programs and services

• The LSC has access to learning materials for student use that allows for learning style choices





LSC Promising Practices [B13-14][B13-14]

Clientele


Promising Practices [B13-14]Clientele

• The LSC serves the total campus community: students, faculty, administration, staff, and alumni

• The LSC serves academic departments and their faculty through orientations to center programs and services, faculty invited course presentations and/or workshops, student referrals, and feedback service.





LSC Promising Practices [C15-20][C15-20]

Programs & Services


Promising Practices [C15-16]Programs & Services

• The LSC allows walk-in Learning & Study Strategies Assistance

• The LSC encourages and tracks referrals for Learning & Study Strategies Assistance


Promising Practices [C17-20] Programs & Services

• The LSC offers Campus-wide Workshops• The LSC offers Workshops to Campus Groups

(Student Associations)• The LSC offers Faculty Invited Workshops to Give In-

Class Learning Strategies Demonstrations• The LSC offers Workshops to Administration,

Faculty, and Staff





Promising Practices [D21-24] TECHNOLOGY

• The LSC uses technology to capture, analyze, and report usage data

• The LSC uses technology to enhance individual student learning

• The LSC uses technology to support its programs and services

• The LSC uses technology including social media to develop and maintain communications with students and faculty





LSC Promising Practices [E25-35][E25-35]

Partnering


Promising Practices [E25-28]Partnering

• The LSC is involved in the institutional student orientation program

• The LSC is involved in any new faculty orientation program

• The LSC is involved in supporting the learning needs of online students

• The LSC is involved in supporting the needs of ESL students and faculty


Promising Practices [E29-30] Partnering

• The LSC offers programs and services to students in dorms, campus center, fraternity and sorority houses, clubs and associations

• The LSC offers, upon faculty invitation, classroom presentations on learning and study strategies appropriate to a course



• The LSC offers or partners online tutoring with academic departments

• The LSC partners with academic departments that have high risk courses to develop and manage SI

• The LSC partners with other academic support services (TRIO, Upward Bound, Veterans, and other special populations



• The LSC partners with the campus bookstore to display learning and study strategies materials used in the center’s programs and services

• The LSC partners with School Relations to support outreach to local high school administration, faculty, and students





Promising Practices [F36-41][F36-41]

Assessment & Evaluation


Promising Practices [F36-38]Assessment & Evaluation

• The LSC has developed a mission and goals statements with specific objectives and follows a systematic management plan based on feedback and program monitoring

• The LSC uses benchmarking to review its practices• The LSC uses both qualitative and quantitative

measures for program evaluation


• LSC programs and services are evaluated by faculty and students

• The LSC is evaluated by an outside evaluator• The LSC publishes and disseminates an annual

report to appropriate administrators


Promising Practices [F39-41]Promising Practices [F39-41] Assessment & Evaluation Assessment & Evaluation




Promising Practices [G42-51][G42-51]

Publicity & Public Relations


Promising Practices [G42-45]• The LSC has both a publicity and a public relations

policy to promote its programs and services • The LSC facility is visible through campus signage• The LSC is visible as an institutional support service in

institutional publications: catalog, web site, and recruitment literature

• The LSC attempts to maintain a non-remedial image of the center as an academic resource


Promising Practices [G46-48]Publicity & Public Relations

• The LSC has ongoing communications with deans, department heads and faculty

• The LSC has descriptive materials (videos, photos, bookmarks, brochures, flyers) for campus dissemination to administration, faculty, and students

• The LSC publishes and disseminates a regular newsletter (print, email, or website)


Promising Practices [G49-51]Publicity & Public Relations

• The LSC has a virtual presence through its website• An LSC uses social media (RSS Feeds, Twitter, Blogs,

Google.docs) to build and maintain a LSC community• The LSC staff reads and shares LRNASST and LSCHE

information and research with faculty and administration





Promising Practices [H52-60]

Certification & Recognition



• The LSC chief adminisrator has institutional status as a program director or coordinator

• The LSC administrator and staff are recognized by administration and faculty for their learning assistance competence, academic publications, research, consulting, and leadership



• The LSC chief administrator has institutional recognition as a program coordinator or director

• The LSC chief administrator is certified By NCLCA as a Learning Center Professional

• The LSC staff is represented on relevant campus committees and task forces



• The LSC's tutorial training program is accredited by CRLA

• The LSC tutors are certified by ATP• The Learning Support Center website has won

a Website Award• The LSC or its staff has received campus,

district, or national recognition





References for Best Practices of Learning

Support Centers


Some References

for Best (Promising)Practices

of Learning Support Centers

http://www.pvc.maricopa.edu/~lsche/resources/res_bibs_bestprac.htm



Next Steps

• So, what have I learned in this workshop?• With whom can I share what I have learned?• What practical use can I make of what I have

learned?• What can I do with what I have learned after I am

back at my institution?• How can I insure that I follow through with my next

steps?


LSC References


www.pvc.maricopa.edu/~lsche

http://www.pvc.maricopa.edu/~lsche




Unfinished BusinessUnfinished Business


You can email me at [email protected] your questions and comments.

Collegial dialogue never ends…………..

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