Learning Development the Secret Weapon in the War for Talent

Evea Kaldas, Senior Learning Specialist

Appalachian Human Resources Summit 2019

Learning and Development:

The Secret Weapon in the War for Talent

2© HD Supply, Inc. All Rights Reserved. Confidential and Proprietary Information

Introduction

• Evea Kaldas

• Senior Learning Specialist, HD Supply

• Hometown: Atlanta, GA

• IOHRM Graduate - May 2016


Introduction to HD Supply

HD Supply is one of the largest industrial distributors in North America

• HQ in Atlanta, GA

• $6B in 2018 Annual Sales

• Two Specialized Business Units

• Facilities Maintenance

• Construction & Industrial

• Approximately 300+ locations across 36 U.S. states and 6

Canadian provinces

• Approximately 11,000 Associates

• HD Supply common stock trades on the NASDAQ Global

Select Market under the ticker symbol: HDS


WIIFM

Leveraging L&D in the War for Talent

• Build a Data Driven Business Case for Investment in

Learning & Development

• Learn How to Become a High-Impact Learning

Organization and Conduct a Quick Self-Check

• Gain Tools and Inspiration on How You Can Engage

Learners in Both Instructor-Led and Virtual Instructor-

Led Formats


Today’s Roadmap

Key Terms to Understand + Evolution of the Space

1

2

4

3

5Anatomy of a High-Impact Learning Organization

Next Steps + Q&A

Building a Business Case

Keys to Engagement


Understanding Learning & Development

Defining a High-Impact Learning Organization

A High-Impact Learning Organization (HILO) positively impacts business results by perpetuating a continuous learning culture which encourages individuals and the

organization as a whole to increase knowledge, competence, and performance.


Understanding Learning & Development

Defining Training, Learning, & Development

Training

Learning

Development The act of growing, improving, advancing or making progress

A timely, technical skills-based process

An experience related to development not a job


Evolution in the Workplace

Torraco, Richard J., "Early History of the Fields of Practice of Training and Development and Organization Development" (2016).

Scope of Training Expands to Promote Learning & Improve

Associate Performance

Training, Learning, and Development are Increasingly

Recognized as an Area of Competitive Advantage in the War for Talent while Business and Industry Increasingly Push

for Measures of ROI

WWII Dramatically Increases Need for Trained Workers

Computer based Training & Learning Gains Popularity

Training Emerges in

Business and Industry

1960’s 1990’s Present Day1940’s

University Based Academic Programs in T&D Appear

and ISD Model is Developed

1980’s 1990’s


The Business Case for a Learning Culture



HD Supply Exit Survey Data

• 23% of Associates Exited the Organization

• 11% cited ‘Development’ as a reason for leaving

• 35% of associates agreed ‘There was an effective

process to help me identify my development

needs’

• Benchmark is the 75th percentile



Learning is consistently rated as an important or

very important issue

84%

High-impact learning orgs show greater profit growth

3X“Continuous learning benefits individuals by growing knowledge and skills so they don’t

stagnate. The same can be said for organizations that foster a culture of learning… it spurs new and creative ways to complete work or deliver a better

product.”

Long Term Impacts:

Time savings Reduced costs Increased Engagement Increased Productivity

Survey of Executives in Deloitte’s Global Human Capital Trends 2016 report; Bersin by Deloitte research


Survey of Executives in Deloitte’s Global Human Capital Trends 2016 report; Bersin by Deloitte research


37% 34%26%

58%

17%Employee

Productivity

Response to Customer

NeedsDeliver Quality

Products

Skills to Meet Future

Demand

Market Share Leaders



Lifelong Learning: The Path to Personal and Organizational Performance, report sponsored by OpenSesame

42% 60% 42%

Foster a Learning Culture

Actively Encourage Life-Long Learning

Create Personal Development Plans for All Associates

Benchmarking Against Other Organizations

Fourth year in a row that has seen an increase in both the direct learning expenditure and the number of learning hours per associate.



Lifelong Learning: The Path to Personal and Organizational Performance, report sponsored by OpenSesame

66% 54%

57%56%

Reported People Benefits of Encouraging Lifelong Learning

Improved Employee Engagement Levels

Improved Overall Organizational

Performance

Improved Ability To Retain Talent

Improved Ability To Meet Changing Business Needs

and Objectives


Building a Continuous Learning Culture

Train people well enough so they can leave…

…treat them well enough so they don't want to.

Launch of Leadership Development Learning Programs – June 2019

60+ Hours Invested in Strategic Alignment6 Learning Programs

450+ Participants3,309 Hours Spent in Learning Programs


How Do We Create a High-Impact Learning Org?

1. Think Strategically and be Proactive

2. Understand Your Company’s Goals, Strategies, and Operations

3. Align L&D with Every Aspect of Your Organization

4. Conceive, Recommend, and Implement L&D Solutions that Enable Your Company’s Business

Strategy

5. Add Value and Track It

6. Leverage Your Business Case and Track Record of Results

7. Prioritize Learner Engagement

Association for Talent Development & High-Impact Learning Culture Model - Bersin & Associates


Learner Engagement Using Adult Learning Theory

Motivation, Value, and Relevance

Andragogy Theory - Malcolm Knowles

Capitalizing on Past Experiences

Mixed Content Delivery Mediums Content Design


Learner Engagement – Motivation via Relevance

WIIFM

Willingness to Learn Emerges from the “Why”


Capitalize on Past Experiences

Make Connections, Perceive Relevance, Derive Inspiration


Learner Engagement – Mixed Content Delivery Mediums

2017 New Associate Orientation

2018 New Associate Orientation

100%

Content Delivery Medium

Classroom / PPT

• Guest Speakers

• Demos

• Networking

• Ice Breakers

• Case Studies

• Discussions

• Polling

• Audience Pulsing

• Workbook Activities

• Videos

Provide Variety, Stimulate Curiosity, Escape “Death by PowerPoint”

22%

19%

13%10%

10%

8%

8%

6% 4%

Content Delivery Mediums

Guest Speakers LDC Tour Networking

System Demos Activities Hiring Manager

PPT NHO Facilitator Other

100%

8%


Learner Engagement – Content Design

Consider Blank Space, Use Text Wisely, Choose Photos Deliberately


Next Steps

• Boosting learner engagement: How to make

learning and development work in your

organization

• 2:15pm – 3:45pm

• Create Your Business Case

• Evaluate the Role of L&D in Your Organization

• Make a Plan to Prioritize Learner Engagement


Q & A


Contact

[email protected]

https://www.linkedin.com/in/eveakaldas/

Evea Kaldas

Senior Learning Specialist, HD Supply

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Learning Development the Secret Weapon in the War for Talent

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