Learning Paths by Persona
Author: Training and Certification
Last updated: December 1, 2020
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Implementer Learning Paths
3 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Business Continuity Management (BCM)Implementer Certification
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Additional Recommended• Agile 2.0 Fundamentals (On Demand)• Configuration Management Database (CMDB)
Fundamentals (On Demand)• PPM Fundamentals (2-day ILT or On Demand)
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
BCM for Implementers(On Demand)
Agent Workspace Fundamentals(On Demand)
Agent Workspace Implementation(On Demand)
SuggestedIndustry CertificationsABCP/CBCP/MBCP (DRII),
CBCI/MBCI (BCI)
BCMAssessment Simulator
to achieveEarly Adopter Recognition
(Coming Dec 2020)
4 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Customer Service Management (CSM)Implementer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsBPC: Business Process ConsultantsCIS: Certified Implementation SpecialistILT: Instructor-led Training
CSMFundamentals
(2-days ILT)
CSM Implementation
(2-days ILT)CIS-CSM Voucher
Additional Recommended• Communities Fundamentals, Administration and Implementation (On Demand)• CSM with Service Management for BPCs (On Demand)• CSM with Service Management for Implementers (On Demand)• Advanced Work Assignment (On Demand)• Agent Workspace Fundamentals (On Demand)• Agent Workspace Implementation (On Demand)• Common Service Data Model (CSDM) Fundamentals (On Demand)• Configuration Management Database (CMDB) Fundamentals (On Demand)• Proactive Customer Service Operations Overview (On Demand)• Proactive Customer Service Operations Fundamentals (On Demand)• ServiceNow Subscription Model (On Demand)
OngoingDelta testing
CIS-CSM
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
CSM ProfessionalRequired to achieve ‘Professional’• CIS-CSM• Predictive Intelligence (On Demand)• Performance Analytics Essentials (On Demand)• Virtual Agent (On Demand)
CIS-CSMTest Prep
(On Demand)
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
5 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended• Automated Test
Framework (ATF) Fundamentals (On Demand)
• Common Service Data Model (CSDM) Fundamentals (On Demand)
• Configuration Management Database (CMDB) Fundamentals (On Demand or ILT)
• Integration Hub Fundamentals (On Demand)
• ServiceNow Subscription Model (On Demand)
• Agile 2.0 Fundamentals (On Demand)
Performance Analytics Essentials
(On Demand)
DevOps Fundamentals and
ImplementationComing Q1’21
DevOpsImplementer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsILT: Instructor-led Training
DevOpsAssessment Simulator
to achieveEarly Adopter Recognition
Coming Q1’21
Flow Designer Fundamentals (On Demand)
Suggested Reading• The Phoenix Project: A Novel about IT,
DevOps, and Helping Your Business Win by Gene Kim
• The DevOps Handbook: How to Create World-Class Agility, Reliability, and Security in Technology by Gene Kim
• The Unicorn Project: A Novel about Developers, Digital Disruptions, and Thriving in the Age of Data by Gene Kim
ITSM Fundamentals
(2-day ILT)
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
6 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended• Knowledge Management Fundamentals
(On Demand)• Performance Analytics Essentials (On Demand)• Performance Analytics Fundamentals (2-day ILT)• Common Service Data Model (CSDM)
Fundamentals (On Demand)• Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)• ServiceNow Subscription Model (On Demand)
• Mobile Development Fundamentals (On Demand)
Field Service Management (FSM)Implementer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistFSM: Field Service ManagementILT: Instructor-led Training
FSMFundamentals
(2-days ILT)
FSM Implementation
(2-days ILT)CIS-FSM Voucher
Dynamic Scheduling Fundamentals(On Demand)
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
OngoingDelta testing
CIS-FSM
FSM Related Additional Recommended:• CIS-FSM Test Prep (On Demand)• Get Started with Field Service Mobile (On Demand)• Planned Maintenance for Field Service (On Demand)• Planned Maintenance Infographic (On Demand)
Dynamic Scheduling Implementation (On Demand)
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
7 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
CIS-RC
OngoingDelta testing
GRCFundamentals
(2-days ILT)
Governance, Risk & Compliance (GRC)Implementer Learning Path
Risk & Compliance (RC) Implementation
(2-days ILT)CIS-RC Voucher
Audit Management
Implementation(On Demand)
CIS-VRM
OngoingDelta testing
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Vendor Risk Management (VRM)
Implementation(2-days ILT)
CIS-VRM Voucher
Vendor Risk Mgmt (VRM)
Fundamentals(On Demand)
GRC Simulator
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)Additional Recommended • Automated Test Framework (ATF) Fundamentals
(On Demand)• Knowledge Management Fundamentals
(On Demand) • Performance Analytics Essentials (On Demand)• Service Portal Fundamentals (2-day ILT)• Common Service Data Model (CSDM)
Fundamentals (On Demand)• Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)• ServiceNow Subscription Model (On Demand)
CIS-RCI Test Prep
(On Demand)
CIS-VRMTest Prep
(On Demand)
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
8 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
HRSD Enterprise
Required to achieve ‘Enterprise’• CIS-HR• Predictive Intelligence
(On Demand)• Performance Analytics Essentials
(On Demand) • Virtual Agent Fundamentals,
Implementation, and Natural Language Understanding (On Demand)
• Lifecycle Events(On Demand)
HRSD Professional
Required to achieve 'Professional'• CIS-HR• Predictive Intelligence
(On Demand)• Performance Analytics
Essentials (On Demand) • Virtual Agent
Fundamentals, Implementation, and Natural LanguageUnderstanding (On Demand)
Human Resources Service Delivery (HRSD)Implementer Learning Path
HRFundamentals
(2-days ILT)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Additional Recommended• Configuring HR Integrations (On Demand)• Performance Analytics Fundamentals (2-days ILT)• Performance Analytics Advanced (2-days ILT)• Service Portal Fundamentals (2-days ILT)• Common Service Data Model (CSDM) Fundamentals
(On Demand)• Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)• ServiceNow Subscription Model (On Demand)
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
OngoingDelta testing
CIS-HRHR
Implementation(2-days ILT)
CIS-HR Voucher
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
9 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended • SAM: Integration with SCCM for
Reclamation and Distribution (On Demand)
• Discovery Basics for SAM (On Demand)• Entitlement Import Basics for SAM (On
Demand)• Software Asset Management Getting
Started (On Demand)• Software Asset Management
Reconciliation Troubleshooting (On Demand)
• Software Normalization for Software Asset Management (On Demand)
• Common Service Data Model (CSDM) Fundamentals (On Demand)
• Configuration Management Database (CMDB) Fundamentals(On Demand or ILT)
• ServiceNow Subscription Model (On Demand)
IT Asset Management (ITAM)Implementer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led TrainingSCCM: Microsoft System Center Configuration Manager
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand) CIS-SAM
OngoingDelta testing
Hardware Asset Management (HAM)
Fundamentals(3-days ILT)
CIS-SAM Voucher
Software AssetManagement (SAM)
Fundamentals(3-days ILT)
CIS-SAM Voucher
Software Asset Management (SAM)
ImplementationSimulator
Hardware Asset Management (HAM)
FundamentalsSimulator
OngoingDelta testing
CIS-HAM (Coming Dec ‘20)
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
10 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
CIS-APMPerformance Analytics Essentials
(On Demand)
Performance Analytics Essentials
(On Demand)
Agile Development 2.0 and Test Mgmt 2.0
Implementation(On Demand)
IT Business Management (ITBM)Implementer Learning Path
PPMFundamentals
(2-days ILT)- OR -PPM
Fundamentals(On Demand)
APMFundamentals(On Demand)
PPM Implementation
Simulator
PPM Implementation (On Demand)
CIS-PPM Voucher
OngoingDelta testing
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsAPM: Application Portfolio ManagementCIS: Certified Implementation SpecialistILT: Instructor-led TrainingPPM: Project Portfolio Management
Performance Analytics Essentials
(On Demand)
APM Implementation(On Demand)
CIS-APM Voucher
Additional Recommended• Common Service Data Model (CSDM)
Fundamentals (On Demand)• Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)• ServiceNow Subscription Model (On Demand)• Investment Funding* (On Demand) *PPM Only
ServiceNowPlatform
Implementation(3-days ILT)
Implementer
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
OngoingDelta testing
CIS-PPM
Agile Development Fundamentals
2.0
Get Started with Innovation
Management for PPM
(On Demand)
APMImplementation
Simulator
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
11 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended• CSDM Fundamentals (On Demand)• ServiceNow Subscription Model (On Demand)
CMDB Fundamentals(On Demand or ILT)
CMDB Assessment Simulators
(Health/Configure)
IT Operations Management (ITOM)Implementer Learning Path
Additional Recommended• Discovery Extras (On Demand)• CMDB Fundamentals (On Demand or ILT)• CSDM Fundamentals (On Demand)• ServiceNow Subscription Model (On Demand)
Additional Recommended• Event and Flow in Action (On Demand)• Operational Intelligence Fundamentals (On Demand)• CMDB Fundamentals (On Demand or ILT)• CSDM Fundamentals (On Demand)• ServiceNow Subscription Model (On Demand)
Additional Recommended• Cloud Insights (On Demand)• Configuring Cloud Management for IP Address Mgmt• CMDB Fundamentals (On Demand or ILT)• CSDM Fundamentals (On Demand)• Service Data Model (CSDM) Fundamentals• ServiceNow Subscription Model (On Demand)
Service Mapping (SM) Fundamentals
(3-days ILT)
Event Mgmt (EM) Fundamentals
(2-days ILT)CIS-EM Voucher
Cloud Mgmt (CM) Fundamentals
(3-days ILT)
DiscoveryFundamentals
(3-days ILT)CIS-Disco Voucher
Service Mapping (SM) Implementation
(3-days ILT)CIS-SM Voucher
Cloud Mgmt (CM) Advanced(3-days ILT)
CIS-CM VoucherCIS-CM
CIS-SM
CIS-EM
CIS-Disco
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistCMDB: Configuration Management DatabaseCSDM: Common Services Data ModelILT: Instructor-led Training
ServiceNowPlatform
Implementation(3-days ILT)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
Implementer
Ongoing Delta testing
Ongoing Delta testing
Ongoing Delta testing
Additional Recommended• CMDB Fundamentals (On Demand or ILT)• CSDM Fundamentals (On Demand)• ServiceNow Subscription Model (On Demand)
Ongoing Delta testing
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
12 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
ITSM ProfessionalRequired to achieve ‘Professional’• CIS-ITSM• Predictive Intelligence (On Demand)• Performance Analytics Essentials (On Demand)• Virtual Agent Fundamentals, Implementation, and
Natural Language Understanding (On Demand)
Additional Recommended• Knowledge Management Fundamentals (On Demand)• Major Incident Management (On Demand)• CIS-ITSM Test Prep (On Demand)• Automated Test Framework (ATF) Fundamentals (On Demand)• Common Service Data Model (CSDM) Fundamentals (On Demand)• Configuration Management Database (CMDB) Fundamentals (On Demand or ILT)• Mobile Development Fundamentals (On Demand)• Service Portal Fundamentals (2-days ILT)• ServiceNow Subscription Model (On Demand)
ITSMFundamentals
(2-days ILT)
IT Service Management (ITSM)Implementer Learning Path
ITSM Implementation
(3-days ILT)CIS-ITSM Voucher
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
ServiceNowPlatform
Implementation(3-days ILT)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
Implementer
OngoingDelta testing
CIS-ITSM
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
13 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Virtual Agent Fundamentals, Implementation & NaturalLanguage Understanding
(On Demand)
Now IntelligenceImplementer Learning Path
Performance Analytics Essentials
(On Demand)
Responsive Dashboards
Overview(On Demand)
Performance Analytics
Fundamentals(2-days ILT)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Performance AnalyticsWidgets
(On Demand)
Predictive Intelligence
Fundamentals and
Implementation(On Demand)
VirtualAgent MCSimulator
Virtual Agent Integrations
(On Demand)
Virtual Agent Advanced Topics Series:• Surveys• Keyword to NLU• VA Analytics
Get Started with Artificial Intelligence
(On Demand)
KPI Composer Overview
(On Demand)
Performance Analytics
Advanced(2-days ILT)
FormulaIndicators
(On Demand)
PA Implementation
Simulator
Hands on practice with the
application including
implementation experience
ServiceNowPlatform
Implementation(3-days ILT)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
Implementer
OngoingDelta testing
CAS-PA
Additional Recommended• Common Service Data Model (CSDM)
Fundamentals (On Demand)• Configuration Management Database
(CMDB) Fundamentals (On Demand or ILT)• ServiceNow Subscription Model
(On Demand)
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
14 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended• CAD Test Prep• Mobile Development
Fundamentals• Performance Analytics
Essentials• Service Portal
Fundamentals (2-day ILT)• Service Portal Advanced
(2-day ILT)• Common Service Data
Model (CSDM) Fundamentals
• Configuration Management Database (CMDB) Fundamentals
• ServiceNow Subscription Model
Now PlatformImplementer Learning Path
Application DevelopmentFundamentals
(3-days ILT)CAD Voucher
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCAD: Certified Application DeveloperCIS: Certified Implementation SpecialistILT: Instructor-led Training
Scripting inServiceNow
Fundamentals(3-days ILT)
Automated TestFramework (ATF)
Fundamentals(On Demand)
IntegrationHubFundamentals(On Demand)
Service Provider Implementer (On Demand)• Domain Separation Basics• Domain Separation Configuration• Service Provider Architecture• Domain Separation Implementation• Domain Separation Troubleshooting
CIS-SP Voucher
Additional RecommendedCertifications• CIS-CSM• CIS-ITSM• CIS-CM (ITOM)• CIS-Disco (ITOM)• CIS-EM (ITOM)• CIS-SM (ITOM)
ServiceNowPlatform
Implementation(3-days ILT)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
Implementer
CIS-SP
OngoingDelta testing
CAD
OngoingDelta testing
App Engine
Service Provider
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
15 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Additional Recommended • Automated Test Framework (ATF) Fundamentals
(On Demand)• Flow Designer Fundamentals (On Demand)• IntegrationHub Fundamentals (On Demand)• Mobile Development Fundamentals (On Demand)• Service Portal Fundamentals (2-day ILT)• Common Service Data Model (CSDM) Fundamentals
(On Demand)• Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)• ServiceNow Subscription Model (On Demand)
Security Operations (SecOps)Implementer Learning Path
CIS-VR
OngoingDelta testing
CIS-SIR
OngoingDelta testing
Security IncidentResponse (SIR)
Implementation(2-days ILT)
CIS-SIR Voucher
VulnerabilityResponse (VR)
Implementation(2-days ILT)
CIS-VR Voucher
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCIS: Certified Implementation SpecialistILT: Instructor-led Training
Security Operations
Fundamentals(2-days ILT)
ServiceNowPlatform
Implementation(3-days ILT)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Get Started withNow Create
(On Demand)
Implementer
Select Product Line
DevOps
FSM
GRC
HRSD
ITAM
ITBM
ITOM
Now Intelligence
Now Platform
CSM
BCM
ITSM
SecOps
16 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
System Administrator Learning Path
17 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
System Administrator Learning Path
Additional AcronymsILT: Instructor-led Training
Additional Recommended• CSA Test Prep (On Demand)• Common Service Data Model (CSDM)
Fundamentals (On Demand)• Configuration Management
Database (CMDB) Fundamentals (On Demand or ILT)
• Performance Analytics Essentials (On Demand)
• Scripting in ServiceNow Fundamentals(3-day ITL)
• Application Development Fundamentals (3-day ITL)
• Upgrade Center Overview (On Demand)** Fundamentals and Implementation
classes as products are activated in your instance
System Administrator
OngoingDelta testing
CertifiedSystem
Administrator(CSA)
System Administration
Advanced(2-days ILT)
ServiceNow Upgrade Essentials (On Demand)• Upgrade Skipped Records• Automated Test Framework (ATF)
Fundamentals• Using Debug Upgrade
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
ServiceNow Subscription
Model(On Demand)
SubscriptionManagement
Overview(On Demand)
18 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Developer Learning Paths
19 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
No-Code DeveloperApplication Developer Learning Path
No-Code Application
Development(On Demand)
Developer
Additional AcronymsILT: Instructor-led Training
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
20 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Low/Pro-Code DeveloperApplication Developer Learning Path
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsILT: Instructor-led Training
Additional Recommended• CAD Test Prep (On Demand)• Common Service Data Model (CSDM)
Fundamentals (On Demand)• Configuration Management Database (CMDB)
Fundamentals (On Demand or ILT)• IntegrationHub Fundamentals (On Demand)• Mobile Development Fundamentals (On Demand)• Performance Analytics Essentials (On Demand)• Service Portal Fundamentals (2-days ILT)• Service Portal Advanced (2-days ILT)• Subscription Model Management (On Demand)
Automated Test Framework (ATF)Fundamentals (On Demand)
Developer
Application
Integrations
Scripting inServiceNow
Fundamentals(3-days ILT)
ApplicationDevelopmentFundamentals
(3-days ILT)CAD Voucher
OngoingDelta testing
Additional Recommended• Scripting in ServiceNow Fundamentals (3-days ILT)• Application Development Fundamentals (3-days ILT)
Flow DesignerFundamentals(On Demand)
IntegrationHubFundamentals(On Demand)
CertifiedApplication Developer
(CAD)
Micro-Certification
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
21 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Application Specialist Learning Paths
22 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Performance Analytics (PA)Application Specialist Learning Path
Application Specialist
PerformanceAnalyticsEssentials
(On Demand)
Micro-Certification (MC)
PerformanceAnalytics
Fundamentals(2-days ILT)
Responsive Dashboards
Overview(On Demand)
* Mainline certification questions are sourced from all courses between the product line selection and the exam
Additional AcronymsCAS: Certified Application SpecialistILT: Instructor-led Training
PerformanceAnalyticsWidgets
(On Demand)
PerformanceAnalytics
Advanced(2-days ILT)
CAS-PA Voucher
Hands on practice with the
application including
Implementation experience
OngoingDelta testing
Certified Application
Specialist (CAS-PA)
KPI ComposerOverview
(On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Formula Indicators(On Demand)
PA Implementation
Simulator
23 © 2020 ServiceNow, Inc. All Rights Reserved. Confidential.
Service PortalApplication Specialist Learning Path
Application Specialist
Micro-Certification (MC)
Service PortalFundamentals
(2-days ILT)
Service Portal Advanced(2-days ILT)
Service Portal Simulator
Scripting in ServiceNow
Fundamentals(3-days ILT)
Additional Recommended• Enabling Syntax Editor Macros in the Widget Editor (On Demand)• Creating Simple Search Facets in a Service Portal (On Demand)• Creating Simple Search Sources in a Service Portal (On Demand)
ServiceNowFundamentals
(3-days ILT)
– OR –
ServiceNowFundamentals(On Demand)
Additional AcronymsILT: Instructor-led Training