WELCOME GUIDE

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Download the Leasys App to always have your contract details to hand.

Our commitment to you

Leasys is a member of the British Vehicle

Rental & Leasing Association (BVRLA) and is

proud to operate under the BVRLA Code of

Conduct. The BVRLA is the trade body for

companies engaged in the leasing, rental

and fleet management of cars and

commercial vehicles for both corporate and

consumer users.

BVRLA membership assures the customer

that they should expect the highest levels of

professionalism and integrity when renting or

leasing vehicles from a member. The BVRLA

promotes ethical trading, clear pricing,

transparent terms and conditions and high-

quality vehicles and customer service

standards through auditing its members.

For more details regarding the BVRLA and

a copy of their Code of Conduct, visit

www.bvrla.co.uk

We’re sure that we can meet all

your expectations, however,

if you do have any queries,

please take a look at the

‘Important Information and Useful Contacts’

section inside or refer to our frequently asked

questions available on www.leasys.com.

Thank you for choosing your vehicle finance with

UK Ltd.

Global Links, Individual Customers

Leasys provide a range of personal and business contract

hire and related services for Alfa Romeo, Fiat, Abarth,

Fiat Professional, Jeep and Maserati customers.

Established in 1996 and part of Fiat Chrysler Automobiles

Italy S.p.A. and our business provides contract hire and retail

financing through our network of dealers.

Through our connections to Fiat Chrysler Automobiles,

Leasys UK Ltd is an integral part of one of the world’s great

industrial brands, with more than 100 years of heritage and

innovation behind it.

Fiat Chrysler Automobiles operates a number of

successful finance companies across Europe and

includes over 750 companies worldwide, from

iconic car brands, to specialists in robotics,

metallurgical products, production systems, business

solutions and many more.

Being a global organisation doesn’t mean we’ve lost our

personal touch. You’ll find that we treat every single

customer as an individual and always take your specific

circumstances and needs into account.

Thank you for choosing your vehicle finance with

UK Ltd.

This section is for your

information and to help answer

questions you may have. We

recommend that you keep this

leaflet in your car.

Useful Contacts

General Enquiries; Contract

Amendments (including Early

Terminations) please call our

Contracts Management team on

03445 614611 (option 1 / option 4).

Operational Support; Road

Fund License, MOT, Foreign Travel

Documents, Cherished Plate

Transfers, Vehicle Collections at

end of contract, please call

03445 614611 (option 1 / option 2).

Maintenance; If you have opted

for a maintenance package and

require authorisation or have any

maintenance queries, please call

0370 241 3727.

Breakdown; Your vehicle also

has roadside assistance, please

call 0370 241 3727.

Vehicle Purchase; For vehicle

purchase enquiries at end of

contract, please email

usedvehiclepurchases@leasys.com

quoting your registration number

and current mileage.

Download the Leasys

App to always have your

contract details to hand.

Hirer’s Responsibility

It is the hirer’s responsibility to

ensure the provision of the

following in all contracts:

– Fuel

– Regular Vehicle Checks (oil, tyre

pressure, depth of tread and

condition, anti-freeze, etc)

– Valeting and parking

– Motor Insurance for duration of

the contract hire

– Parking, Congestion Charge and

Traffic Offence Fines

– Mechanical Repair Costs

resulting from neglect or misuse

– Vehicle serviced at

manufacturer’s recommended

intervals

– MOT Tests

Servicing and repairs

All maintenance work, including

replacement tyres, batteries and

exhausts must be carried out by

a dealer approved by Leasys.

The Warranty and Services booklet

delivered with your vehicle needs to

be stamped by the servicing dealer

each time a service is carried out on

the vehicle for warranty purposes.

Full details of the servicing schedule

are contained in the Vehicle

Handbook supplied with the vehicle.

If your contract includes a

maintenance package, we will

Important Information meet the costs of all scheduled

servicing, engine, transmission,

suspension and electrical repairs

except those caused by neglect or

misuse. Please telephone us on

0370 241 3727 to arrange a

service booking. The dealership will

need to contact us for authorisation

before starting any work.

Tyres

Replacement of tyres due to fair

wear and tear is included within

a full maintenance contract.

The legal minimum tyre tread is

1.6mm – however, we allow

replacement at 2.0mm. If a tyre

is damaged due to a puncture

or driver abuse, a charge will

be levied by Leasys based on

the unused tread remaining.

MOT Tests MOT Tests need to be carried out

2-4 weeks before the due date so

that we have the certificate in good

time to re-licence your vehicle.

It is important that you only use the

company recommended by us

before fitting replacement tyres,

batteries or exhausts.

GAP Waiver

This covers the early termination

cost (40% of outstanding rentals) in

the event of an insurance write-off.

Any insurance shortfall must be

covered by you.

Penalty/parking fines and congestion charges

Please settle any fixed penalty or

parking fines promptly. If you do

not settle within the required

period, Leasys will pay the

amount due and recharge it to

your account, together with an

admin charge.

Road tax

The cost of the Road Fund

Licence is included in your

contract and Leasys will renew

this automatically during your

contract.

Foreign travel

Please call Leasys on 0344 561

4611 (option 1 / option 2) for the

necessary documents and

information.

Before taking your car overseas

please ensure you obtain a letter

of authority ‘Form VE103’ from us

(because we are the registered

keepers). Please apply at least

14 days before the date of travel

providing your name, registration

number, destination, departure

and return date. You must inform

your insurance company or your

company’s insurance department

to arrange adequate insurance

cover for the country you intend

to visit.

Accessories

Additional accessories may be

fitted. However, damage resulting

from their removal at the end of the

contract may be recharged.

Cherished number plates

Leasys can transfer cherished

numbers and take care of all

documentation. please call

0344 561 4611 (option 1 / option 2)

for further information.

For the full terms and conditions,

please refer to your contract hire

agreement.

Buying your car

Providing you are not the hirer or

leaser named in the agreement

and your company permits you to

do so, you may be able to purchase

the vehicle. We will be pleased to

give you or a member of your

family or colleague a purchase

price. Please email

usedvehiclepurchases@leasys.com

quoting your registration number

and current mileage. Please be

aware that the vehicle will be sold

without warranty, unless specified

otherwise.

Customer information and data protection

You consent to us disclosing details

of your application and how you

conduct your account (including

any default) to the Credit Reference

and Fraud Prevention Agencies.

This information may be used to

help us and other organisations (a)

to assess the financial risks of

dealing with you and other

members of your household, (b) to

help make decisions on motor,

household, credit, life and other

insurance proposals and insurance

claims, (c) to administer agreements

and insurance policies with you, (d)

to help prevent or detect fraud,

prevent money laundering or other

crimes, recover debts and trace

debtors, and (e) for statistical

analysis about credit insurance

and fraud.

Please telephone us on

03445 614611 (option 1 / option 1)

if you would like details of those

Credit Reference and Fraud

Prevention Agencies from whom

we obtain and to whom we pass

information about you.

Personal records

You have a right to access

personal records held by us on

computer files. If you wish to see

this information, please write to the

Data Protection Officer at the

address overleaf.

Customers who regularly

check their vehicle against these

standards and take action as

necessary will help to ensure

that the end of contract process

runs smoothly.

Leasys will remind you of these

standards 3 months prior to the

end of the contract or on request

for early termination to ensure the

smooth collection and closure of

account. At this point Leasys

would be happy to provide a

quotation for a new vehicle from

any of our group brands. Please

telephone us on 03445 614611

(option 1 / option 1).

Please ensure that the service

book is fully completed with a valid

MOT certificate in place and

returned along with all keys.

We take your business personally

Leasys UK Ltd is determined to

make sure that you receive the

service and information that you

need. Please do not hesitate to

contact us with any questions you

may have by calling 03445

614611 (option 1 / option 1) or

by writing to: Leasys UK Ltd,

PO Box 4590, Slough, Berkshire,

SL1 0WU (please quote your

agreement number in any

correspondence with us).

Complaints

If you have a complaint, please

write to us at:

Address: Complaints Department,

Leasys UK Ltd,

PO Box 4590, Slough,

Berkshire, SL1 0WU

Tel: 0333 2071189

If we do not resolve your complaint

internally to your satisfaction, you may

find it helpful to make use of the

BVRLA’s conciliation process to resolve

the issue. Details of your complaint

should be submitted in writing to the

BVRLA using their complaint form and

sent to complaint@bvrla.co.uk.

If you do not have access to email,

complaints can be sent by post to:

Address: BVRLA, River Lodge,

Badminton Court,

Amersham, HP7 0DD

Tel: 01494 434747

Fax: 01494 434499

Website: www.bvrla.co.uk

Should the BVRLA not be able to

resolve the complaint to your

satisfaction certain customers may

be able to refer it to The Financial

Ombudsman Service:

Tel: 0800 023 4567

Email: complaint.info@financial

ombudsman.org.uk

Website: www.financial

ombudsman.org.uk

Address: Exchange Tower,

London E14 9SR

Support services and default charges

The company reserves the right to

make the following service charges

to your account:

– Novation agreement

£120 (inc. VAT)

– Change of registration

£60 (inc. VAT)

– Fine processing

£18 (inc. VAT)

– Foreign travel documents

£13.20 (inc. VAT)

These charges are subject to

variation and a copy of any

subsequent variation is available

on request.

Vehicle returns standards

Leasys adheres to the BVRLA

code of conduct and applies the

‘Fair Wear and Tear Standard’ to

all its vehicle returns.

You can access these standards at

www.leasys.com; we encourage

all customers to take note of these

standards to understand what is

expected when returning their

vehicle. If you wish to find out

more information in the interim

please contact us on 03445

614611 (option 1 / option 2) and

we will forward you a hard copy for

your records.

Leasys UK Ltd is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 664865).

Registered office: 240 Bath Road, Slough, Berkshire SL1 4DX, Registered in England and Wales, No: 3385187.

Calls may be monitored or recorded for quality and security purposes. Calls to 0800 numbers from UK landlines and mobiles are free.

Calls to 03 numbers are charged as though they are geographic numbers and cost the same as 01/02 prefix calls.

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