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Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
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May 11, 2010
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Introductions
To help Georgia businesses, industries, and communities to be more competitive through science,
technology and innovation.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
You were learn
• Quick and easy simulations for you to engage C-level to front line staff.
• Instructional guide to reference for the: – Card Exercise– 5S Numbers Game
– PIG Exercise
Assumptions: You are able to communicate the lean philosophy and tools.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Card Exercise
Purpose: To help illustrate the impact of batching and the advantages of one piece flow.
What you need:3x5 cards (white & colored), pens, and a flipchart (or whiteboard)
Time: 15 minutes
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Card Exercise
• Two Rounds (or more)
• Write first and last name
• Batch Size = 5
• Rework = blue card
• Make as many as possible
• Measure
�Shipped
�WIP
�Defects
�Lead-time
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Card Exercise - Debrief
• Simple exercise to show the effects of batching.
• Can be run on a moments notice.• Don’t take it for granted that people
understand what is “batching”.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
5S Numbers Game
Purpose: To help illustrate the impact of 5S – it is not “Spring Cleaning.”
What you need:Handouts (preferably each round a different color)
Pens, and Slides
Time: 20 minutes
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
The 5S Numbers Game
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
5S Numbers Game
• Round 1– You are in the business of crossing out
numbers.– The sheet in front of you represents your
current work environment.
– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
5S Numbers Game
• Round 2– We have accomplished the first S: Sort.
– The numbers 50-90 have been removed as they were not needed.
– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
5S Numbers Game
• Round 3– We have accomplished the second S: Set
in Order.– The number 1 is in the bottom left hand
corner.
– The numbers run bottom to top and left to right.
– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
5S Numbers Game
• Round 4– We skipped the third S: Shine as number
scrubbing if for the accountants.– We have accomplished the forth S:
Standardize.
– The numbers 1-49 have been re-organized in a much more standard and logical way.
– You have 30 seconds to cross out in sequential order the numbers 1 – 49 on your sheet.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
5S Numbers Game
• Round 5– We have returned to our original work
environment.– A quality problem has been discovered,
two numbers are missing.
– 30 seconds equals one shift of work.– Find the two missing numbers and record
how long it took you.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
5S Numbers Game
• Round 6– We are returning to our standardized work
environment.– How much easier will it be to find out
quality problems in an environment that is sorted, straightened and standardized.
– You have 30 seconds to find the quality problem.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Numbers Game - Debrief
• Demonstrates the length of time spent searching for “something” in an environment.
• Does not explain the mechanics of 5S.• Can use to educate executive
leadership on the impact of a 5S project – it’s not just a “feel good” project.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
PIG Exercise
Purpose: To help illustrate the need for Standardization. Demonstrates the power of Standard Work in Continuous Improvement efforts.What you need:Handouts, stopwatch,tape, and pens
Time: 15 minutes
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Let’s Draw - Round 1
• Draw the side profile of a pig, centered on the page.
• Make sure the pig's head is facing left.• The pig should be drawn large enough
so that a piece of it is in every box EXCEPT the top right.
• You have 2 minutes to draw your pig.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Let’s Try again - Round 2
• Draw another pig using the standard procedure provided.
• You have 2 minutes to draw your pig.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Third Times a Charm– Round 3
• Draw another pig using the new standard procedure provided.
• You have 2 minutes to draw your pig.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Pig Exercise – Debrief
• Tool to help explain standardization.– What it is
– Why is it important
• Addresses an individuals unique “point of reference” and experiences.
• Its not important which standard you pick, just pick one – you are going to improve the process.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Wrap Up
• Don’t underestimate the power of simple exercises to help educate.
• Have these exercises in your “lean kit”available to use anytime.
• Start building your “lean exercise” kit.
Healthcare Performance Group
2010 © Georgia Tech Research Corporation
WCBF 9th Annual Lean, Six Sigma and Business Improvement in Healthcare Summit
Thank you!
Jenn Lingenfelter, Lean Project ManagerGeorgia Tech – Healthcare Performance GroupEmail: [email protected]
Phone: 404-386-7472