ISO 9001Implementation Experience In Government

Presentation Outline

3. What is the current status of ISO: 9001 in GOI

5. Options for Implementation in Cabinet Secretariat

1. What is ISO 9001?

2. Why ISO 9001?

4. How is ISO 9001 implemented?

• Basically it specifies following requirements for certification:

– Say what you do

– Do what you say

• Then you can improve over time

• If you do what you say, you get ISO 9001

• ISO 9001 is a standard for a Quality Management System

• Details of this standard are developed by ISO (International Organization for Standardization) based in Geneva

1. What is ISO 9001:2008?

Level 1

ManagementCoordination

2. Why ISO 9001?

Level 2

InterpersonalCoordination

Level 3

ProcessCoordination

Level 4

Empowerment

• 2010 (November)

ISO 9001 certification for NACWC in

November 2010

• 2012 (January)

HPC Approval for implementation in 72

Ministries /Departments

3. Progress of ISO: 9001 Implementation in GOI

Relationship between RFD and

Sevottam?

Sevottam Consists of three Modules

Citizen’s Charter1

Grievance Redress Mechanism2

Service Delivery Capability3

IS

15700:

2005

Mandatory

Indicators

in RFD

What is Sevottam?

Sevottam Consists of three Modules

Citizen’s Charter1

Grievance Redress Mechanism2

Service Delivery Capability3

IS

15700:

2005

ISO

9001:

2008

3. Progress of ISO: 9001 Implementation in GOI

• 2010 (November) ISO 9001 certification for NACWC

• HPC Approval for implementation in 72 Min/Dept Jan

2012

• 2012 (April) Action plan submission by departments

• 7 departments / organizations certified – NACWC ,

Steel, DRDO, DARE, Earth Sciences, DoPT and PMD

• 37 expected to be certified by December 2014

• Most recently – PMD on June 30, 2014

Stage I Awareness

Stage II

Gap Analysis

Stage III

Documentation

Stage IV

Internal Auditing

Stage V

Certification

4. How is ISO 9001:2008 implemented?

Activities Weeks

W1 W2 W3 W4 W5 W6 W7 W8 W9

1 Approval to implement

2 Awareness – Stage I

3 Gap Analysis – Stage II

4 Documentation – Stage III

5 Implementation

6 Training on Audits

7 Internal Audit – Stage IV

8 Pre-audit - activities

9 Pre-Assessment

10 Certification Audit – Stage V

11 Closure of Non Conformities

12 Completion of Certification

4. How is ISO 9001:2008 implemented?

Quality Council of India (QCI)

1. QCI is the National Quality Accreditation & QualityPromotion Body

2. Established under Cabinet decision in 1996

3. DIPP is the nodal Department for QCI

4. Chairman appointed by Prime Minister

5. Mr. Arun Maira was last Chairman

6. Secretary DIPP is interim Chairman

4.NACWC ISO: 9001 Certificate

First Awarded in

November 2010

and

Re-certifiied on April

2014

3. Certificate Award Ceremony at OPCW

NACWC Certificate Award Ceremony at OPCW