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Introducing Knowledge

Management

Lecture One Part I

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Objectives

What is Knowledge Management (KM)?

What are the driving forces?

Role of KM in todays organization

What is Knowledge Management System

(KMS)?

Classification of Knowledge Management

Systems

Effective Knowledge Management

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Knowledge Management -

Motivation

The 20th anniversary of the landing of an American on

the surface of the Moon occasioned many bittersweet

reflections. Sweet was the celebration of the historic

event itself... B itter, for those same enthusiasts,

was the know ledge that dur ing the twenty

intervening years much of the national consensus

that launched th is cou ntry on i ts f i rs t lunar

adventure had evaporated... [Fries,S. 1992].

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Knowledge as Key Resource

Know ledge has become the key resource,for a nations military strength as well as for itseconomic strength is fundamentally differentfrom the traditional key resources of the economist land, labor, and even capitalwe needsystematic work on the quali ty of know ledgeand the product iv i ty of knowledge theperformance capacity, if not the survival, of anyorganization in the knowledge society will comeincreasingly to depend on those two factors[Drucker,1994]

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What is Knowledge

Management?

Knowledge management (KM) may be defined simply

as doing what is needed to get the most out of

knowledge resou rces.

KM focuses on o rganizing and m aking avai lable

important knowledge, wherever and whenever i t is

needed.

Related to the concept ofintel lectu al capital (bo th

hum an and structu ral ).

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Forces Driving Knowledge

Management

Increasing Domain Complexity

Accelerating Market Volatility

Intensified Speed of Responsiveness

Diminishing Individual Experience

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Role of KM in Todays

Organization KM is important for

organizations that continuallyface downsiz ingora high

turno ver percentagedue tothe nature of the industry.

Facilitate todaysyounger manager to

make the tough

decisions daily needed

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What is Knowledge

Management Systems ?

Social/Structural mechanisms (e.g., mentoring and

retreats, etc.) for promoting knowledge sharing.

Leading-edge information technologies (e.g.,

Web-based conferencing) to support KM

mechanisms.

Knowledge management systems (KMS): the

synergy between social/structural mechanisms and

latest technologies.

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Effective Knowledge Management

80% - Organizational processes and

human factors

20% - Technology

PEOPLE

TECHNOLOGY

ORGANIZATIONAL

PROCESSESOVERLAPPINGFACTORS

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Classification of Knowledge

Management Systems

Know ledge Disco very Systems

Know ledge Capture Systems

Know ledge Sharing SystemsKnow ledge Appl icat ion Systems

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Effective Knowledge

Management Cont

Knowledge is first created in the peoples

minds.

KM pract ices must f i rs tident i fy ways toencourage and st imulatethe abi l i ty o f

employees to develop new know ledge.

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Effective Knowledge

Management Cont

KM methodologies and technologies

mus t enable effect ive ways to

elicit , represent , organize, re-use,

and renew th is know ledge.

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Effective Knowledge

Management Cont

KM shou ld no t distance i tself f rom

the know ledge owners, but instead

celebrate and recognize their positionas experts in the organization.