LECTURE 4

WORKING WITH OTHERS

Definition

Working with others : is the ability to effectively interact, cooperate,

collaborate and manage conflicts with other people in order to complete tasks and achieve shared goals. This includes working with one other person, or working in small or large groups of people.

the knowledge and skills needed to effectively interact with other people on a one-to-one basis and in groups, including working as part of a team, in performing work-related tasks.

Effectively working with others

Effectively working with others in the workplace involves understanding and working within the group’s culture, rules and values; joint planning and decision-making; negotiating and compromising; expressing one’s opinions and ideas and respecting those of others, including people of differing backgrounds; and being flexible in terms of roles including knowing when to take a leadership role and knowing when to seek a team approach."

Competencies of Working With Others

Influencing Others Motivate others to achieve desired outcomes by

directing, coaching, and delegating as the situation requires

Recognize the importance of building professional relationships

Develop networks of contacts and colleagues Establish rapport with key players Empower others by delegating power and

responsibility and hold them accountable Gain cooperation and commitment from others

Competencies of Working With Others

Looking out for Others Recognize the needs and abilities of others,

particularly subordinates Ensure fair and equitable treatment Provide opportunities for professional development Recognize and reward performance Support and assist others in professional and personal

situations

Competencies of Working With Others

Respect for Others and Diversity Management Understand and support the commitment to respect

for every individual in the workplace Recognize and promote the value of diversity Foster an environment that supports diverse

individuals and perspectives, fairness, dignity, compassion, and creativity in the workplace

Competencies of Working With Others

Effective Communication Learn to express facts and ideas succinctly and

logically Be an active and supportive listener Encourage open exchange of ideas Communicate face-to-face when possible Write clearly and concisely Speak effectively before an audience Distinguish between personal and official

communication situations and act accordingly

Competencies of Working With Others

Group Dynamics Build commitment, pride, team spirit, and strong

relationships Recognize and contribute to group efforts Foster group identity and cooperation Motivate and guide others toward goal

accomplishment Consider and respond to others’ needs and

capabilities

Competencies of Working With Others

Leadership Theory Study and understand different leadership theories

and styles Work with subordinates to develop their leadership

knowledge and skills Adapt leadership approaches to meet varying

situations including crises

Competencies of Working With Others

Mentoring Assist others in their development by sharing your

experience and knowledge Provide feedback to others on their leadership and

career development Help others identify professional goals, strengths,

and areas for improvement

Building Relationships

Building relationships requires: Respect Self esteem Team building

Ways to Build Relationship

Be thoughtful and considerateEmpathiseSpeak carefullySense of humourFriendlyHelp othersListen

Conflicts

A conflict is a strong disagreement.The main causes of conflicts include:

Misunderstanding Due to different opinions, prejudice etc.

Steps in conflict resolution : Define problem Suggest possible solutions Evaluate possible solutions Given in to a compromise Get another point of view Ask another person to decide (mediate)

Teams & Groups

Group Two or more people who interact with each other to

accomplish certain goals or meet certain needs.Team

A group whose members work intensely with each other to achieve a specific, common goal or objective.

All teams are groups but not all groups are teams. Teams often are difficult to form. It takes time for members to learn how to work together.

Groups’ and Teams’ Contributions to Organizational Effectiveness

The Types of Groups and Teams in Organizations

Sources and Consequences of Group Cohesiveness

Managing Groups and Teams for High Performance

Motivating group members to achieve organizational goals: Members should benefit when the group performs

well—rewards can be monetary or in other forms such as special recognition.

Individual compensation is a combination of both individual and group performance.

Make additional resources (beyond compensation) such as choice assignments available to high-performance groups.