Lecture a - Group 8 Mc100

8/3/2019 Lecture a - Group 8 Mc100

http://slidepdf.com/reader/full/lecture-a-group-8-mc100 1/34

MC 100 PRESENTATION

GROUP 8 : LECTURE ADiscuss how understanding non verbal

communication can avoid

miscommunication at workplace.(Min 4 forms of non-verbal)

Cheryl Kong Tsen Kee Lin Yeong Sze Ern

Mavic Ong Lim Sze Yee Chang Pei Yee

Vanessa Lee Wong Xin Huei Chik Tzen Hong

Johannan Sim Samuel Chan



NON VERBAL

COMMUNICATION A process of communication without words.

Functions of non-verbal communication :-

◦ Integrating with verbal messages

◦ Forming impressions

◦ Defining relationships

◦ Structuring conversation

◦

Influencing and deceiving◦ Expressing emotions

(Guerrero & Hecht; 2006, Burgoon & Hoobler, 2002; Burgoon

&Bacue; 2003, Afifi, 2007)



Types of Non Verbal

Communication

There are 5 types of non-verbal

communication :

◦ Eye contact◦ Facial expression

◦ Space & territory

◦ Posture & gesture

◦ Physical appearance



Eye Contact

Looking into peoples’ eyes

Cheapest & most effective means of

contact

Answer critical questions such as :

◦ Is he/she paying attention to what I say?

◦ Does he/she find me attractive?



Eye Contact (ctd.)

Benefits of understanding eye cues inworkplace :

◦ Know when to stop talking

Visually inclined people will prefer less talking. By

knowing eye cues, we will have higher chance to makesuccessful business.

◦ Connect with others

Watching others attentively helps you to connect withhim/her.

◦ Understand different cultural interpretations

Looking in the eyes of others can be interpreteddifferently in Western and Eastern culture.



Facial Expression

Complex set of muscles, bones, andnerves

◦ at least 80 facial muscles - >7000expressions

Communicate attitude, emotions,intentions

Hardest things to notice in non

verbal communication◦ avoid miscommunication by studying

and identifying Facial Expression



Facial Expression (ctd.)

Darvin’s Theory of Emotional Expression

◦ Use and recognition of facial expressions to

convey certain basic human emotions is partof human evolved nature, genetically inherited

◦

Arguments : dependent on social learning orconditioning (Culture Oriented)




Universal Facial Expression1. Happiness

◦ round eyes, smiles and raised cheeks




2. Sadness

◦ area around mouth and eyes




3. Anger

◦ Lower eyebrow and stare intensity




4. Fear

◦ around eyes, open mouth




5. Surprise

◦ raised eyebrows, wide open eyes and open

mouth




6. Disgust

◦ wrinkled nose, lowered eyelids and eyebrow,

raised upper lip



How to Avoid Miscommunication?

By identifying the different type of expressions

Look first before starting a conversation

Ask a friend to take a picture of you whenyou’re having a conversation

Look at all the non-verbal cues includingbody posture, eye contact and listening totheir voice




To avoid any argumentsbetween colleagues

To have a good

relationship with clients,colleagues and with theboss

To know whether theperson is telling the truthor lies



Space & Territory



Space & Territory (ctd.)

Definition

◦ the personal space around the body includes a

number of concentric circles where the closer

areas are reserved for more trusted people.




Different individual have meaning to

personal space and territory

Example

• The size of physical area

• Proximity to another person

• Obstacles between you and the person whom

you are speaking




½ to 1½ feet Intimate communication with friends

1½ to 4 feet Casual conversation with friends andcoworkers

4 to 12 feet Formal conversation with businessassociates

More than 12 feet Speeches and presentations to groups






How To Avoid Miscommunication?

Divide offices into personal andimpersonal areas

Communicators are on the same physical

level- sitting or standing

Know the distance or personal space

between communicators



Posture

Postures are also called illustrators. It can affect how we perceive a person

through posture, stance, bearing and subtlemovements and vice versa.

When listening/communicating with otherswe should watch over our posture

Understanding one’s posture in the big

picture not only one slight movement but thewhole of the person’s actions in therespective surrounding.



Posture (ctd.)

A person might be seen as reserved orhostile when he or she crossed his or herarms or legs. That may not be the truth as heor she feels cold or uncomfortable.

Asians would usually keep a distancebetween people when they first meetsomeone or anyone. This does not mean theyare arrogant or conservative or shy.

Sitting or leaning back as in is seen as youare not interested in what the other partysaid.



Gesture

Gestures are innate in us and we use them in ourdaily lives as they can express how we feel.

Gestures can be used to convey specific messagesthat have linguistic translation .

It is also generally widely understood even theymight carry different meanings in other cultures.

People do also use gestures that do not havespecific meanings but to emphasize a person’s

word. Gestures are innate in us and we use them in our

daily lives. They can express how we feel.



Gesture (ctd.)

The sign language of thumbs up among

Malaysian means to praise or to

compliment one has done a great job while

it means the exact opposite in Thailand. Nails is interpreted as nervous but it may

be one’s habit

Although “OK” sign is made to seen as apositive gesture in the U.S but in some

other cultures, it is seen as a vulgar

gesture.




We must first recognized differentgestures of other cultures, races and

nationality as the meaning of gestures can

very different across culture and religion . Understanding different meaning of

posture and gesture in difference cultures,

beliefs, habits, and norms can avoidmisunderstanding.




To avoid misunderstanding to happen, wehave to be careful of how we project our

actions.

Always ask when there confusion arises toavoid miscommunication.

Keep an open mind as the world can be

very diverse in many ways.



Physical Appearance

Vital element to convey a messagesuccessfully.

Decent physical appearance form positiveimage and good impression.

◦ Vital in workplace : healthy relationship withcolleagues.

Few components includes◦ Colour

◦

Clothings & Neatness◦ Hairstyles

◦ Use of cosmetics



Physical Appearance (ctd.)

A) Colour◦ Different colors elicit different mood in

people.

◦Colour coordination affects perceptions andbehaviors

◦ Eastern and Western cultures might define

colours differently.

◦ Kanner (1989) : Black – powerful, brown –

lack sufficient authority, green – elicit

negative response [example in courtroom]




Clothing & Neatness◦ Affect peoples’ perception about your social

class, seriousness, attitude and sense of style.

◦Blue collared workers : uniforms / casual

◦ White collared workers : formal / semi-formal

◦ Some companies have Casual Fridays

◦

Interview sessions : formal attire




Hairstyles◦ Any hairstyle that is neat and tidy is

appropriate.

◦Conservative employers usually prefer maleworker with short hair.




Use of Cosmetics & Body Adornment◦ Usually allowed for male and female.

◦ Tattoo and unnecessary piercings affect

impression.




Try to understand the colour of dressing in certain culture, countriesand region.

Wear appropriate attire in certainplaces.

Over radical hairstyles such asMohawk and Punk will lead you tobe labeled as immature and refusal toconform to social norms.

Too much cosmetics: Negative Image Too much jewellery: Jealousy

If there is any tattoo, try coveringthem in workplace to create a betterimage



Conclusion

Non verbal communication is as importantas verbal communication in workplace.

Being able to encode and decode non

verbal cues successfully will bringharmony & job satisfaction.

Relationship with colleagues and

employers will be much better if wemaster non verbal communication.

Date post:	07-Apr-2018
Category:	Documents
Upload:	punithajobs
View:	220 times
Download:	0 times

Lecture a - Group 8 Mc100

Documents