Leicester Adult Skills and Learning Service Learner Handbook www.leicester.gov.uk/adulteducation Thank you for enrolling on a course with Leicester Adult Skills and Learning Service. This handbook will provide you with a range of information and advice to help you get the most out of your course. We do hope you enjoy studying with us. This booklet can be made available in other formats; please ask for assistance. What you can expect from us: Clear information and advice to help you find the right course; or we will suggest where else you can find one. Helpful and polite staff who will treat you with respect. A clean, safe and friendly place to learn and materials you will need for the course. A clear induction to the course and the building. Teaching which is well planned, interesting and at the right level for you. Tutors who are experienced and qualified. Help you to work towards your personal learning goals. Clear feedback on your progress and support to improve. Help for you to develop English, maths and IT skills that will help you at work. Clear information about what you can do next.You can get advice at one of our work clubs. To listen to what you think and deal with any complaints. To collect, store and use your data in a way that does not break any data protection laws To keep and understand the basic British values of: Democracy The rule of law Individual liberty and mutual respect Tolerance of those with different faiths and beliefs What we expect from you Ground rules: Come to class regularly because this will help you to be successful. (You need to have 80% minimum attendance). We may contact you if you are absent to see if we can help you to continue with your course. Tell your tutor if you have any problems with the course or with the course work, so we can offer any help you need. Follow the Health and Safety rules of the course and of the centre. Treat staff, other learners and users of the centre politely and with respect. Don’t cause offence, discriminate against or harm others. Not to cause trouble in class or to other people in the centre e.g. being under the influence of alcohol or non- prescription drugs. Not to access internet material which is offensive, unsuitable or illegal. Tell us immediately if you change your name, address or contact details. Tell us what think about your course and your experience at the centre which will help us improve our service. Learners who do not follow these ground rules will be asked to leave their course and the centre. Welcome to the Leicester Adult Skills and Learning Service
Transcript
Leicester Adult Skills and Learning Service
Learner Handbook
www.leicester.gov.uk/adulteducation
Thank you for enrolling on a course with Leicester Adult Skills and Learning Service. This handbook will provide you with a range of information and advice to help you get the most out of your course. We do hope you enjoy studying with us.
This booklet can be made available in other formats; please ask for assistance.
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What you can expect from us:Clear information and advice to help you find the right course; or we will suggest where else you can find one.Helpful and polite staff who will treat you with respect. A clean, safe and friendly place to learn and materials you will need for the course.A clear induction to the course and the building.Teaching which is well planned, interesting and at the right level for you.Tutors who are experienced and qualified.Help you to work towards your personal learning goals.Clear feedback on your progress and support to improve.Help for you to develop English, maths and IT skills that will help you at work.Clear information about what you can do next. You can get advice at one of our work clubs.To listen to what you think and deal with any complaints.To collect, store and use your data in a way that does not break any data protection lawsTo keep and understand the basic British values of: Democracy The rule of law Individual liberty and mutual respect Tolerance of those with different faiths and beliefs
What we expect from you Ground rules:
Come to class regularly because this will help you to be successful. (You need to have 80% minimum attendance). We may contact you if you are absent to see if we can help you to continue with your course.Tell your tutor if you have any problems with the course or with the course work, so we can offer any help you need.Follow the Health and Safety rules of the course and of the centre.Treat staff, other learners and users of the centre politely and with respect. Don’t cause offence, discriminate against or harm others. Not to cause trouble in class or to other people in the centre e.g. being under the influence of alcohol or non-prescription drugs.Not to access internet material which is offensive, unsuitable or illegal.Tell us immediately if you change your name, address or contact details.Tell us what think about your course and your experience at the centre which will help us improve our service.Learners who do not follow these ground rules will be asked to leave their course and the centre.
Welcome to the Leicester Adult Skills and Learning Service
The AfW programme of free courses is designed to help you to develop the skills needed to be able to independently and effectively look for work, helping you to improve your chances of gaining employment.
Who is it for?Anyone from the age of 19+ who is actively looking for work. You may be unemployed, at risk of redundancy or just looking for extra hours. You don’t need to be claiming a benefit to enrol on the programme.
What will I learn?You will learn how to job search safety and effectively, how to use email, build a CV, use Universal Job Match, complete applications and develop your interview skills.
When and where is the programme delivered?You will attend the Leicester Adult Education College for five weeks on:Monday morning 9.30 – 12.30, all day on a Tuesday from 9.30 – 3.00 and on a Wednesday afternoon 1.00 – 4.00.
What are the requirements for the programme?You need to have a basic level of IT skills and be at Entry 3 level in English. Don’t worry if you are not at these levels yet we can offer ESOL, English and basic beginners IT courses.
How do I enrol?You need to come along to the college on a Thursday morning for an
initial assessment. Just come to the main reception from 10.00am.
What can I do next?After you have completed the five weeks AfW programme you will be entitled to attend a community Job Search Support session for a further five weeks.
Google Apps for EducationWe want to help learners to develop their IT skills during their course. Leicester Adult Skills and Learning Service uses Google Apps for Education for online learning. Your tutor can share course materials electronically. You can safely contact and work with your tutor and other learners using a learner email that you will be given.Your tutor will give you your student ID number. Your account will be your student [email protected] you first login the password will be ‘Lasals123’ and then you will be asked to change your password.
Gmail – To protect your privacy outside and after the course, your tutor and other students will only contact you using your leicesterlearns.ac.uk e-mail account
Google Classroom – Your tutor will give you with the code for your class.
Go to www.classroom.google.com click on the + and enter the class code.
Google Drive – You have use of Google’s free storage for your course materials.
www.leicesterlearns.ac.uk is our internal website for students and staff. It has our policies and procedure and additional resources to help you get the most from your course.
These Google resources are for the courses you are taking with LASALS, so please do not use them to store personal or important materials or messages as it may not be possible to return them to you. At the end of your course we recommend that you download any materials you want to keep on a memory stick. These systems are checked for inappropriate use or offensive or illegal content. Accounts will be suspended immediately if concerns are raised.Your tutor will help you login and learn about the materials and activities they plan to use as part of your induction to the course.If you would like to improve your IT skills you could join one of our short computer courses for beginners.
Funding and FeesLeicester Adult Skills and Learning Service gets most of its funding from the Education and Skills Funding Agency (ESFA). The money we get from the ESFA helps us to reduce the cost for most learners. Without this money, the cost would be much higher.Many learners may get free classes or help with fees; we will talk about this with you when you come to enrol. If you are in financial difficulty you could get help from our Learner Support Fund. It could be used for help with child care costs and materials for your course. Ask for information about this, or see our website www.leicester.gov.uk/adulteducation
Additional Learning SupportIf you have a learning difficulty, disability or long term health problem and need support in class and / or in exams, please tell your tutor or centre staff as soon as possible or email [email protected]
Data ProtectionLeicester City Council collects, stores and processes data in line with the requirements of the General Data Protection Regulations (GDPR). For more information and to see our privacy notice go to https://www.leicester.gov.uk/your-council/how-we-work/our-website/privacy/
Quality MattersLeicester Adult Skills and Learning Service wants to keep improving the quality of our learning and teaching. One of the ways we do this is by visiting classes. We might visit your class and watch some of the lessons, talk to the tutor and speak to you about what you are learning and how you are progressing. We want all our learners to make progress and be successful.At the start of the course your tutor will talk to you about what you want to achieve. During the course your tutor will talk to you about your progress and provide individual feedback. At the end of the course your achievements will be recorded. Your tutor will talk to you about what you would like to do next.
Aspirations for Work
Health, Safety and WelfareWe believe that our learners should be able to learn in a safe, healthy environment. Please take a minute to read these Health and Safety guidelines:
Make sure you know the evacuation process for the way out of the room you are using, especially if you are in a different room from usual.
If you are disabled and will need help to leave the building, please talk to a member of staff about a Personal Evacuation and Escape Plan (PEEP).
If you hear a fire bell calmly leave the building by the nearest exit.
Do not go back in to the building until the person in charge tells you it is safe.
Please follow the health and safety instructions given by your tutor. If you are not sure please ask for help before you do anything.
Your course will include information and advice about health and safety.
Tell a member of staff if you see anything you think is dangerous to the health and safety of staff, other learners or members of the public.
The service believes in safeguarding children and vulnerable adults from abuse, exploitation and radicalisation. If you have concerns please talk to a member of staff or contact a senior manager on 07676348214
British Values Statement Through all of our work we actively promote British values of mutual respect, individual liberty, acceptance of different faiths and beliefs, democracy and the rule of law. We help students to build the skills, knowledge and confidence to lead safe, successful and happy family, community and working lives in modern Britain and compete in a global labour market.
What this means to us… Even though we might not always agree, we listen to each other’s points of view and we show respect for their views and feelings. How we promote it…Clear ground rules and high expectations of behaviour. Managing group discussion well to ensure all voices are heard and respected. Intervening promptly when needed.
What this means to us… As long as we don’t break the law we are all entitled to make our own decisions and pursue our own path in life.How we promote it…Enabling all students to develop to their full potential and pursue their interests and learning goals. Providing impartial advice and signposting students to relevant support services.
What this means to us… We celebrate the rich cultural and religious diversity of Leicester and contribute to mutual understanding between those of different faiths and
beliefs including those with no faith or belief. How we promote it…Ensuring our teaching resources and topics take opportunities to celebrate and explore different faiths and beliefs.Whenever possible take account of festivals and practices that may
impact upon learning. Encourage staff and students to share information or dispel myths about their religious and
cultural beliefs.
What this means to us… Every citizen is subject to British law. This helps keep us
safe and makes sure everyone knows what is expected, and the consequences of not meeting those expectations.
How we promote it…Equipping everyone with the English skills to understand and follow the law. Building confidence, self-respect and communication skills to enable
individuals to challenge wrong-doing and uphold their rights under the law. We ensure our policies and practices are transparent, fair, equitable and meet legal requirements.
What this means to us… The people of Britain vote to decide who makes the laws and run the country. Elections are our opportunity to have a voice.
How we promote it…Equipping everyone with the English
skills to understand and participate in the democratic process. Promoting voter registration and participation in elections.
The Rule of Law
Democracy
Individual Liberty
Mutual Respect
Acceptance of different faiths and
beliefs
The PREVENT DutySince September 2015, further education and skills providers have had a legal duty to protect learners from radicalisation and extremist influences and promote the British values of mutual respect, individual liberty, the rule of law, democracy and the acceptance of different faiths and beliefs.
Comments, Compliments and ComplaintsLeicester Adult Skills and Learning Service wants to give an excellent learning service to all our learners. If you would like to tell us about good service, please fill in one of the forms at reception.Sometimes things go wrong but we will do our best to put things right if you tell us about the problem. To help us do better, please speak to a member of the Adult Skills and Learning staff in the centre or call 01164541900. If you are still unhappy please write to [email protected] or Comments, Compliments and Complaints, Customer Services, Leicester City Council FREEPOST (LE985/33), City Hall, 115 Charles Street, Leicester, LE1 1FZ
Your views matterIf we have your consent, we might contact you by telephone or e-mail after you have finished your course. This helps us to make sure that our courses give you the skills and knowledge that you need to achieve your goals. If you have a positive and encouraging story to tell as a result of your course, for example, getting a job or having your artwork in an exhibition, please let us know so that we can celebrate your achievement and success.
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Learner ForumThe Learner Forum provides opportunity for our learners to feed in their ideas about what the services is doing well, how we can improve and what new things we should be thinking about.
What will the Learner Forum do?n Provide opportunities for learners to make
suggestions of what could go into the service’s learning programmes
n Provide feedback on teaching, learning and support
n Enable learners to meet and share experiences and ideas with other learners and staff
n Enable learners to express their concerns and ensure that the service responds appropriately to the issues that are raised
n Provide up to date and in depth information from service staff on new initiatives, resources and services.
Can I join the Learner Forum?If you are a learner enrolled on a LASALS course then you can apply for next academic year. We are looking for learners who reflect the diversity of our learner group. So whatever your age or experience we’d really like to hear from you. We will provide you with the support you need to feel confident in your role.
What’s in it for me? Taking part in a learner forum and acting as a Learner Ambassador is a great way to develop confidence and communication skills. This is a voluntary role and experience as a forum member will enhance your CV. You will be able to make a positive contribution to the development of community learning and skills at LASALS.
Interested in joining the Learner Forum? Please get in touch with your tutor or email [email protected]
Scheduled meetings:Thursday 8th November 2018 12-1.30pm Friday 1st March 2019 12-1.30pmand Wednesday 1st May 2019 – 12-1.30pm
