Lesson 9 Optional PNR elements

AUSTRIAN SERBIAN TOURISM PROGRAMMESAUSTRIAN SERBIAN TOURISM PROGRAMMES

Optional PNR elements

AUSTRIAN SERBIAN TOURISM PROGRAMMES

OPTIONAL PNR ELEMENTS

Chapter 6

At the end of this chapter, you will be able to: Put general remarks in PNR Put confidential remarks in PNR Put an option for a specific date Send Other Service Information (OSI) to airlines Request Special Service Request (SSR) from airlines Deal with Special Handling Segments Create PNR for the unaccompanied minors Send passengers frequent flyer number to airlines Request specific seat for passengers from airlines


Optional PNR elements

Next to the mandatory elements, a PNR can include a variety of optional elements, such as:– Special Service Request (SR)

• to request a special service for a passenger• For example: special meals, wheelchairs ...

– Other Service Information (OS)• to advise airlines personnel about special passenger information in order to assist

in passenger handling• For example: info about VIP passenger...

– Remark element (RM)• Contains additional information regarding a passenger or reservation• For example: inform passenger about penalties, or terminal changes ...

– Optional element (OP) • To remind yourself about some action on a specific date• For example: check visa ...


Communicating with Airlines There are two ways of communication:

– Other Service Information (OS)• it is advice only element, so it does not require a response from the

airline– Special Service Requests (SR)

• It requires a response from the airline involved


Other Service Information (OS) When you enter an OSI element to the PNR, the system automatically

generates a message to the airlines concerned, at the end of transaction. It is the free format text Examples:

Entry Explanation

OS AF VIP AMBASADOR Info about VIP passenger

OS YY VIP SONY CORP MANAGER/P1When you want to advise more than one airline in a PNR, use the generic airline code YY

OS LX CTC ZRH 3568990 Info about passenger’s contact in Zurich

OS LX TKTL 12SEP/1600 Info about time limit

Note: When you enter OS element to a PNR, do not forget to enter again RF element, and ET or ER!


Special Service Request (SR) You use SSR element to request a special service for a passenger You can request:

– Special meals (baby meal, diabetic meal, moslem meal, seafood meal, vegeterian meal ...)

– Animals in hold or pets in cabin– Baby basket– Wheelchairs– Meet and assist ...

Notes:– Meals can only be requested on confirmed flight segments– Only one special meal may be requested per passenger and per segment


How to request meals? To list the meal codes enter: HE MEAL or MS22 Before entering the request, it is mandatory to read airline

info pages: GG AIR XX MEAL (XX-airline code) To request meals:– SR VGML/P1,2 – to associate request for passengers 1 and 2

– SR BBML/S4 - to associate request for segments


Exercise Mrs. Pantić called you to make the following reservation:

– Mr. Branislav Milenković and his friend Miss Branka Radosavljevic travel on:• 08. Jul, Belgrade-Munich, with Swiss Air, M class• Return on 15.Jul

– She also provide following information:• Office phone number for Mr. Milenkovic is 645 888• Home phone number for Miss Radosavljevic is 324 555• For Mr. Milenkovic request VEGETARIAN MEAL• For Miss Radosavljevic request LOW CALORIE MEAL• Mr. Milenkovic is VIP general manager of City Bank• Ticket limit is 28. Jun


ResultNM1 MILENKOVIC/BRANISLAV MR 1 RADOSAVLJEVIC/BRANKA MISSAN 08JUL BEGMUC/A LX/C M SS2M1ACR 15JULSS2M2AP 645888-B/P1AP 324555-H/P2SR VGML/P1SR LCML/P2OSI LX VIP GENERAL MANAGER CITY BANK/P1TK TL 28JUNRF AET PNR: 3AWRGK


System response


Other requests See other requests on page 50! Examples:

SR WCHR/P2SR PETC-1CAT 4KG IN BAG TOTAL 5KG/P1SR MAAS-90 YEAR OLD LADYSR WCHC/P1SR CBBG-1CELLO 120X60X30CM TTL10KG/P1SR BSCT/P3


Exercice Ms Davis called you to make the following reservation for Mr. Bill Gates,

his wife Mrs. Melinda, and children: daughter Adele (born on 12Dec02), and son John (born on 04Aug12). They travel:– On 10. Jul from Rome to Buenos Aires with Alitalia– On 25. Jul from Buenos Aires return to Rome– Mr. Gates is VIP – chairman of Microsoft– Mrs. Melinda hurts her leg, so request for her wheelchair – up and down steps– For Adele request CHILD MEAL– For John BABY MEAL– Mrs. Melinda has cat that weighs 4 kg. The dimensions of the carrier box are

40x29x20, so total weight is 6 kg.– Contact for all passengers is house number at Rome: 5554433– The ticket will be bought immediately


Special Passenger Handling Unaccompanied minor

– Unaccompanied minors (5 – 12 years) require special handling when travelling

– Any other passenger type in the same PNR with an unaccompanied minor cannot be included

– Beware to check the relevant airline pages: GG AIR XX MINOR


Reservation procedure1. Enter the name without the passenger type code CHD (only if airline

insists, like Adria Airways – JP)

NM1 REBIC/NORA MISS

2. Sell a segment

SS1M3

3. Add the SSR element for the unaccompanied minor:

SR UMNR-UM11

4. Info about escort on departure and arrival, and date of birth:

OS MA EOD-MR REBIC/FATHER/PARIS 0033 1 456456

OS MA EOA-MRS LAZIC/UNCLE/IST 0090 212 553339

OS MA DOB-12JUN02


Unaccompanied minors (UM) If you book two seats for two children, you have to enter two

SSR elements indicating the ages of both children, e.g:

NM 2 REBIC/NORA MS/FILIP MRSS2M1SR UMNR-UM8/P1SR UMNR-UM9/P2


Example: Unaccompanied Minor on Montenegro Airlines

GG AIR YM MS 4151. Create name element with code U and age in the

parenthesis: NM1 THOMAS/ANA (U07)

2. Add the OS element with the names and telephone numbers of the adults bringing or collecting the child from the airport:OS YM EOD THOMAS/JOHN – FATHER - +3312345678OS YM EOA THOMAS/HELLEN – MOTHER- +381 20 123456

* EOD (Escort on Departure), EOA (Escort on Arrival), DOB (Date of Birth)


Example Mr Andersen Thomas makes reservation for his son

Markus, 7 years, born on 11 Jun 2006, who will travel as unaccompanied minor:– 11 Dec, London-Munich, with Lufthansa, M class– 25 Dec, MUC-LON, LH, M class– Mr Andersen contact phone number at home in London is 0044

207 123-456– Mr Andersen will escort his son to the departure terminal– Mrs Andersen Lara will take over her son Markus from the arrival

terminal, and her contact number in Munich is 0049 89 778899– The ticket will be issued on 7th of December.

Complete the reservation.


Example GG AIR LH MINOR MS 22

NM1 ANDERSEN/MARKUSAN 11DEC LONMUC/A LH/C MSS1M1ACR14SS1M1AP +44 207 123-456-H/P1SR UMNR-UM07OS LH EOD-MR ANDERSEN THOMAS/FATHER/LON 0044 207 123-456OS LH EOA-MRS ANDERSEN LARA/MATHER/MUC 0049 89 778899OS LH DOB-11JUN06/P1TK TL 07DECRF AET


Example Mrs Wagner Ana makes the following reservation for her

children Heidi, 8 years old, born on 12 Jun 2005, and Hansa, 9 years old, born on 10 Aug 2004.

They travel overseas as unaccompanied minors:– On 27 Jun, Frankfurt (FRA) – Los Angeles (LAX), with Swiss, B class– 17 Jul, Los Angeles – Frankfurt, with Swiss, B class.– On LA airport, their aunt Mrs Amelia Gerhardt will wait for them.– Mrs Wagner contact phone number at home in Frankfurt is 957281– Phone number at home of their aunt Mrs Gerhardt is 489977– Mrs Wagner will buy the ticket on 15 Jun.

Complete the reservation.


SolutionNM2 WAGNER/HEIDI/HANSAAN27JUNFRALAX/A LX/C BSS2B1AN17JULLAXFRA/A LX/C BSS2B1SR UMNR-UM8/P1SR UMNR-UM9/P2OS LH EOD-MRS WAGNER ANA/MATHER/FRA 957281OS LH EOA-MRS GERHARDT AMELIA/AUNT/LA 489977OS LH DOB-12JUN05/P1OS LH DOB-10AUG04/P2AP 957281-H/P1-2TK TL 15JUNRF AET


Special Handling Segments Open segments (SO)

– When a passenger does not know the exact time or date of travel, you can enter an open segment in the itinerary

– Open segments maintain segment continuity, and can be used for pricing and ticketing

– An Amadeus PNR cannot be completely composed of open segments

Entry:

SO JU M SVOBEGWhere:

SO – Segment OpenJU – ArilineM – ClassSVO – Airport Sheremetyevo in Moscow


Example for Open segment Mr Kovačević makes reservation for his familly and friends:

– Mr Zoran and Mrs Lidija Kovačević travel with their children Marija (born on 14 July 2002), and Stefan (born on 17 April 2012)

– Mr Nemanja, Mrs Ana Radulović, and their son David (born on 05 July 2012)– Travel on 25 Dec, Belgrade (BEG) – Athens (ATH), with JAT (JU)– 30 Dec, Athens – Zurich (ZRH), with SWISS– Enter OPEN segment at LX, on Y class, Zurich – Belgrade– Contact phone number for Kovačević family is 063/7772233– Contact phone number for Radulović family is 065/3344556– Mr Kovačević has walking problems, so for him look for WHEELCHAIR (all the

way to seat)* – Ticket limit is 5 days before departure.

* Before entering the request, it is mandatory to read airline info pages on GG AIR XX MEDICAL


Solution for Example OSNM2 KOVACEVIC/ZORAN MR/LIDIJA MRS(INF/STEFAN/17APR12)NM1 KOVACEVIC/MARIJA(CHD/14JUL02)NM2 RADULOVIC/NEMANJA MR/ANA MRS(INF/DAVID/05JUL12)AN 25DEC BEG ATH/A JUSS 5 Y 1AN 30DEC ATH ZRH/A LXSS 5 Y 1

SO LX Y ZRH BEGAP 0637772233/P1-3AP 065333444556/P4-5SR WCHC/P1TK TL 20DECRF ANGELAET


System response on Retrieve PNRRT 3ENCUQ

--- RLR --- RP/BEG1A0901/BEG1A0901 AN/SU 11SEP13/1644Z 3ENCUQ 1.KOVACEVIC/ZORAN MR 2.KOVACEVIC/LIDIJA MRS(INF/STEFAN/17APR12) 3.KOVACEVIC/MARIJA(CHD/14JUL02) 4.RADULOVIC/NEMANJA MR 5.RADULOVIC/ANA MRS(INF/DAVID/05JUL12) 6 JU 438 Y 25DEC 3 BEGATH HK5 0725 2 0755 1105 *1A/E* 7 LX1843 Y 30DEC 1 ATHZRH HN5 0630 0825 E* 8 LXOPEN Y ZRHBEG 9 AP 0637772233/P1-3 10 AP 065333444556/P4-5 11 TK TL20DEC/BEG1A0901 12 SSR INFT JU HN1 KOVACEVIC/STEFAN 17APR12/S6/P2 13 SSR CHLD JU HK1 14JUL02/P3 14 SSR INFT JU HN1 RADULOVIC/DAVID 05JUL12/S6/P5 15 SSR INFT LX HN1 KOVACEVIC/STEFAN 17APR12/S7/P2 16 SSR CHLD LX HK1 14JUL02/P3 17 SSR INFT LX HN1 RADULOVIC/DAVID 05JUL12/S7/P5 18 SSR WCHC JU HN1/S6/P1 19 SSR WCHC LX HN1/S7/P1


Special Handling Segments – SI ARNK Arrival Unknown (SI)

– Means that the method of transportation from the destination of one segment to the origin of the next segment is not known (for example: one segment the passenger will go by car or by rail)

– An arrival unknown segment is an information segment you enter in the PNR to maintain segment continuity

Entry:

SI ARNKWhere:

SI is for Segment information ARNK is for Arrival unknown indicator


Example for Arrival not known Miss Sarić calls in order to make following

reservation:– Mr Petar Veselinović, and Mrs Ana Pušić are going on

business trip– On 17 Dec, Belgrade – Tivat, with JAT (JU)– 26 Dec Podgorica – Belgrade, JU– From Tivat to Podgorica they have surface transportation– Contact phone number in the office for all passengers is

444555– The tickets will be bought 7 days before departure.


Solution for ARNKNM1 VESELINOVIC/PETAR MR 1 PUSIC/ANA MRSAN 17DEC BEG TIV/A JUSS2 Y1AN 26DEC TGD BEG/A JUSS2 Y1SI ARNKAP 444555-B/P1-2TK TL 10 DECRF SARICET


System response before ending the transaction

RP/BEG1A0901/ RF SARIC 1.PUSIC/ANA MRS 2.VESELINOVIC/PETAR MR 3 JU 680 Y 17DEC 2 BEGTIV HK2 1030 2 1100 1205 AT7 E 0 OFFER A NEW MEMBER REGISTRATION ONLINE AND ENTER EXTRA FLIGHT CLUB ID IN PNR DEPARTS TERMINAL 2 4 ARNK 5 JU 661 Y 26DEC 4 TGDBEG HK2 0545 0615 0715 AT7 E 0 OFFER A NEW MEMBER REGISTRATION ONLINE AND ENTER EXTRA FLIGHT CLUB ID IN PNR ARRIVES TERMINAL 2 6 AP 444555-B/P1-2 7 TK TL10DEC/BEG1A0901


System response on Retrieve of PNRRT 3ENF2I

--- RLR --- RP/BEG1A0901/BEG1A0901 AN/SU 11SEP13/1657Z 3ENF2I 1.PUSIC/ANA MRS 2.VESELINOVIC/PETAR MR 3 JU 680 Y 17DEC 2 BEGTIV HK2 1030 2 1100 1205 *1A/E* 4 ARNK 5 JU 661 Y 26DEC 4 TGDBEG HK2 0545 0615 0715 *1A/E* 6 AP 444555-B/P1-2 7 TK TL10DEC/BEG1A0901


Seat Reservation You can request a seat map (SM) in three ways:

1. Without a PNR (Seat Map for a specific flight)2. From a PNR display3. From an Availability or Schedule display


1. Seat map without PNR To show a seat map for a flight that is not a PNR segment, enter the

transaction code SM followed by the flight number, and class, the date and the departure and arrival cities:

SM LH 401/C/12FEB JFK FRAWhere:– SM: transaction code– LH 401: airline code and flight number– /C: slash delimiter followed by class of service– /12 FEB: slash delimiter followed by date– JFK FRA: departure and arrival cities

With certain airlines, you can display a seat map for all classes of service. To do this, you leave out the class of service from the entry, for example:

SM AF 006//12FEB PAR NYC


2. Displaying Seat Map from a PNR To request a seat map from the PNR, enter:

SM2Where 2 is the segment in the PNR (p. 79)

For example:--- RLR MSC --- RP/BEG1A0901/BEG1A0901 AN/SU 12SEP13/1519Z 3EWR4Y 1.WANLEE/JANET MS 2 LX1077 M 05JUL 6 FRAZRH HK1 1 2050 2145 *1A/E* 3 LX 288 M 05JUL 6 ZRHJNB HK1 2245 0910+1 *1A/E* 4 LX 289 M 26JUL 6 JNBZRH HK1 A 1930 0610+1 *1A/E* 5 LX1068 M 27JUL 7 ZRHFRA HK1 0705 0815 *1A/E* 6 AP 023567122-H 7 TK TL01JUL/BEG1A0901 8 *SSR FQTV LX HK/ LH4946404040404040/1

SM 3 (wil display the seat map for the flight in third line)


3. Display Seat Map from availability To request a seat map from availability display, enter:

SM/1/HWhere:– SM: transaction code– /1: Slash followed by line number– /H: Slash followed by class

For example:AN 15DEC BEGMUC/A LH/C HSM/1


Advance Seat Request Through the Amadeus System you can request and confirm an advance,

specific type of seat, for a passenger– However, it could be done only with flight segments that have: HK, KK, TK, RR,

LK, SS!

To request non-smoking seat, enter: ST To request the seat near the window for the first passenger: ST/W/P1 To request the aisle seat: ST/A

(Seat request examples and options are on the page 81.)

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