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Lessons From The Trenches: Designing and Building a Chatbo Sep, 7 | Kyiv
Lessons From The Trenches:
Designing and Building a Chatbot
Sep
, 7 |
Kyi
v
Igor FesenkoApplication Architect, SoftServe Inc.
Engineer<T> where T : C# | Azure | JavaScript
Microsoft® Most Valuable Professional (MVP)
Who Are We?
Igor FesenkoApplication Architect, SoftServe Inc.
Engineer<T> where T : C# | Azure | JavaScript
Microsoft® Most Valuable Professional (MVP)
Who Are We?
Igor FesenkoApplication Architect, SoftServe Inc.
Engineer<T> where T : C# | Azure | JavaScript
Microsoft® Most Valuable Professional (MVP)
Viktor KryzhanovskyiSoftware Engineer, SoftServe Inc.
Engineer<T> where T : C# | Angular | StackOverflow
ProblemSolver<T> where T: ANY
Who Are We?
Viktor KryzhanovskyiSoftware Engineer, SoftServe Inc.
Engineer<T> where T : C# | Angular | StackOverflow
ProblemSolver<T> where T: ANY
Who Are We?
Agenda
Why chatbots?
Where to start?
Lessons learned
WHY CHATBOTS?
Global Trends And Analysis
80% In 2020
64%
https://chatbotsmagazine.com/chatbot-report-2019-global-trends-and-analysis-a487afec05b
What Do People Actually Think About Chatbots?
It’s faster than other means of communication
With such communication advice are of higher quality, it is a manifestation of customer care
The answers are more honest
Why Chatbots Fail?
Too many unhelpful responses
Bad suggestions
Redirects to self-service FAQs
… and more
Developers To The Rescue
WHERE TO START?
Just Take A One Platform For Your Liking
IBM Watson Microsoft Bot Framework
wit.ai Dialogflow (api.ai)
Choice Is Yours… But That Needs Consideration
Communication channels
Pricing
Imperative (How) VS Declarative (What)
Technology stack
Best Place to Start
https://github.com/microsoft/botframework-sdk
https://github.com/Microsoft/BotBuilder-Samples
https://github.com/microsoft/botframework-solutions
https://github.com/BotBuilderCommunity/
Chatbot High Level Architecture
Some message
zzZzz….
Chatbot High Level Architecture
Some message
Chatbot High Level Architecture
Activation
Some message
Chatbot High Level Architecture
Analyze
Message
Some message
Chatbot High Level Architecture
Analyze
Message
Build Reply
Some message
Chatbot High Level Architecture
Reply
Analyze
Message
Build Reply
That’s Not Enough, We Need To Go Deeper
Analyze Message
What to Say Instead of "I Don't Know"
AI is Not a First Step
You don’t need LUIS to process user’s input
Regular Expressions
Regular Expressions - Caveats
“Read-only”
Regular expression Denial of Service - ReDoS
const string JiraIssueRegex = @"(?i)((?!([A-Z0-9]{1,10})-?$)[A-Z0-9]{1}[A-Z0-9]+-\d+)";
const string JiraIssueStrictMatchRegex = @"(?i)(^(\s*)[A-Z0-9]{1}[A-Z0-9]+-\d+)";
// check it here https://regex101.com/r/1nR3ZK/1
const string JiraIssueUrlRegex = @"^https:\/\/(.+)\.(atlassian\.net|jira\.com)\/browse\/(.+)";
const string CancelCommandRegex = @"(^(\s*)cancel)";
LUIS
LUIS
.lu
Build Reply Message
Reply
Text
Simple
Cards:
Rich UI
Platform specific
Actionable
Different types (SignIn, Adaptive, etc)
Our Choice Is Adaptive Card
Mobile support
Frequent updates
Big community
Great designer tool
More: https://adaptivecards.io/
Our Choice Is Adaptive Card
Mobile
Real Case
Assistant
Adaptive card
LESSONS LEARNED
Is It Complicated To Debug?
Inspection Middleware
Bot emulator 4.0+
https://docs.microsoft.com/en-us/azure/bot-service/bot-service-debug-inspection-middleware
Demo Time
Test YOUR Code From A Box
Care About Your Coverage
If You Want Survive – CONTRIBUTE!
CONTRIBUTE!
Release Updates – Be First To Try
Be Proactive Everywhere
Questions?
