· LETTER TO THE STAKEHOLDERS The world is being hit by a terrible pandemic that is calling us to...

Sustainability report

Sustainability report

LETTER TO THE STAKEHOLDERS

The world is being hit by a terrible pandemic that is calling us to rethink our lifestyles and habits as individuals and our business models as a company. We are keenly aware that we will not be able to go back to the normality we knew before the Coronavirus, but that we are facing a great opportunity that requires us to find a new normality. We can no longer think of ourselves as human beings above nature. We have been reminded that we are part of it and that we need to adapt to its laws to live in harmony. The virus has also made the global effects of the actions of humankind on the Earth palpable. Everything is interconnected and anything that, until yesterday, may have appeared to be limited to a local sphere has, instead, more and more often worldwide repercussions.

In 2019, the awareness of the importance of the connection that ties economic, social and environmental issues shifted from the individual to the collective level, as demonstrated by youth movements and the adoption of new European regulations and development plans, such as the Green Deal. For us, it is a confirmation that our strategic decisions were on the right track over recent years when we chose to focus more boldly on development models capable of creating shared value while respecting our planet, such as circular economy and industrial symbiosis.

We created a new Sustainability Programme Implementation Committee in 2019 to implement the strategy better and we are reviewing our internal improvement targets also in compliance with the 2030 UN Sustainable Development Goals. Again in 2019, we endorsed the CEOs Call to Action launched by CSR Europe to engage companies across the continent to team up and create value for society and promote a sustainable economy.

102-12 102-14

GRI

Massimo Pasquini President and CEO

>

2

SUSTAINABILITY REPORT LUCART 2019

The results achieved thus far are promising. Strong of our continuous investments in new technologies, we have slashed CO

2 emissions

by 6.8% and NOx emissions by 16.9% since 2014. We have decreased waste per tonne of

paper produced by 13.8% (compared to 2014), improved water consumption per tonne of paper

by 13.3% (compared to 2013) and bettered

specifi c energy consumption by 8.1% (compared to 2014). In the energy fi eld, we fi red up an

innovative new cogeneration turbine for producing energy and heat at the Diecimo plant in 2019. The cogeneration plant is expected to improve our environmental performance even further.

Capitalising on the work of our Research & Development Centre, instead, we launched on the market new fl exible packaging made of recycled

and recyclable paper in our Porcari plant in 2019. This is a further demonstration of our blanket commitment to reduce the environmental impact of our products without neglecting any aspect and keeping the strategies of the Group abreast with current market trends.

In 2020 we will be launching new Sustainable Packaging Guidelines in compliance with the indications of the Ellen MacArthur Foundation, of which Lucart has been a member since 2018. This time, the aim is to reduce the use of non-renewable packaging materials and achieve a

100% recyclable or compostable packaging goal.

The good economic results achieved in 2019 and the fi rst months of 2020, despite the uncertainties due to the effect of Coronavirus on world markets, we can look to the future with optimism, also considering the appreciation of customers and end users for Lucart's paper products for hygienic purposes and our innovative, sustainable approach. This appreciation was backed by

two very important awards received in 2019, specifi cally the European Cleaning and Hygiene

Award for the Municipal Material Cycle® project recognised as “the best European initiative to raise the profi le of the professional cleaning sector“, and the Coop for Future award, organised by Coop Italia, for our commitment to the environment.

Building on these results, we plan on advancing our path of improvement based on the commitment, expertise and passion of the Lucart people also in 2020. Qualities like these meant that, even during the hard lockdown in Europe, we have been able to continue working safely, supplying hospitals and citizens with disposable hygiene products and making our contribution to fighting the virus. My personal thanks go out to all Lucart workers for their exemplary behaviour during these difficult times. Finally, a special thought goes out to the family of our dear colleague Javier, who died of COVID-19 recently in Madrid.

3

METHODOLOGICAL NOTELucart is publishing the Sustainability Report for the fifteenth year running. The objective is to disseminate economic, environmental and social information and to highlight the Company’s improvement goals for all its stakeholders.

> The Report refers to Lucart S.p.A. and the following subsidiaries: Lucart S.a.s., Lucart Tissue & Soap S.L.U., Lucart Deutschland GmbH, Lucart Kft. and Lucart 3.0 S.r.l.

> Reference is made in the report to all the companies as the Group or the Lucart Group.

> The analysed reporting period goes from 1 January 2019 to 31 December 2019.

> Facts referring to the Group or to one or more Companies which are part of Lucart are appropriately highlighted in the text.

> It was not possible to take into account the environmental data of the Artziniega soap production plant for this reporting year because the processing lines were transferred there from Güeñes during the year. We undertake to make this information available from the next reporting year.

> The data comparison, where applicable, refers to the two previous years.

> The 2019 Sustainability Report was drawn up in compliance with the “GRI Sustainability Reporting Standards” published in 2016 by the Global Reporting Initiative, in compliance with the core option regarding the information in the GRI Content Index included in this statement.

> To ensure data reliability, the use of estimates was restricted and wherever present is appropriately indicated.

> One of the important aspects of this Sustainability Report refers to the refinements made to the process of involving stakeholders in the Group's Materiality Analysis. The concerned activities, which are described in detail in the respective Chapter, aimed at updating and defining the new Materiality Matrix.

> This document was drawn up by the Corporate Communications Team collecting the reported data by involving all the relevant executive roles.

> For further information about the data, please contact us at: [email protected]

> Two summary tables of the main analysed GRI Standard indicators are provided at the end of the document.

> The Sustainability Report is drafted once a year.

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GRI

4


TABLE OF CONTENTS

LETTER TO THE STAKEHOLDERS 2METHODOLOGICAL NOTE 4

1.1 LUCART GROUP, THE HISTORY 81.2 GROUP COMPANIES AND PRODUCTION FACILITIES 181.3 TYPES OF PAPER MADE AND PRODUCTION CAPACITY 201.4 PRODUCTION PROCESS AND PRODUCT LIFE CYCLE 221.5 ORGANISATION 241.6 BUSINESS AREAS 261.7 OBJECTIVES 311.8 SUSTAINABLE DEVELOPMENT GOALS 321.9 VALUE CHAIN 341.10 STAKEHOLDER MAPPING AND MATERIALITY ANALYSIS 361.11 CERTIFICATIONS 441.12 RISK MANAGEMENT 461.13 CIRCULARITY AND SUSTAINABILITY AS 48 STRATEGIC BUSINESS LEVERS 1.14 AWARDS 52

2.1 CODE OF ETHICS 562.2 PRINCIPLES 572.3 ORGANISATIONAL MODEL 582.4 LUCART PERSONNEL STRUCTURE 592.5 RELATIONSHIPS WITH STAKEHOLDERS 63

3.1 ENVIRONMENTAL IMPACT ASSESSMENT 763.2 ENVIRONMENTAL PRODUCT DECLARATION (EPD®) 763.3 RAW MATERIALS 803.4 WATER RESOURCES 833.5 ENERGY RESOURCES 853.6 LOGISTICS 893.7 EMISSIONS INTO THE ATMOSPHERE 903.8 WASTE MANAGEMENT 923.9 FINAL QUANTITY BALANCE 93

4.1 CORPORATE COMMUNICATION ACTIVITIES 964.2 AWAY FROM HOME MARKETING 102 AND COMMUNICATION ACTIVITIES 4.3 CONSUMER MARKETING 106 AND COMMUNICATION ACTIVITIES 4.4 PARTICIPATION IN CONFERENCES 1124.5 WEB COMMUNICATION 1164.6 TRADE FAIRS AND EVENTS 117

GRI INDICATORS SUMMARY TABLES 118

THE GROUP

>6

THE PEOPLE

>54

THE ENVIRONMENT >

74

MARKETING AND COMMUNICATIONS >

94

5

395,000TONNES/YEAR

PRODUCTION CAPACITY

515+MILLION EURO

TURNOVER

1,600+PEOPLE EMPLOYED

10PRODUCTION

FACILITIES

70+COUNTRIES SUPPLIED

We are proud to tell our story because our values have deep roots. We aim to improve people’s lives by offering innovation

and quality in the production of tissue and airlaid paper hygiene products and of MG paper products.

THE GROUP

SUSTAINABLEDEVELOPMENT

GOALS (SDGs)

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102-47

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203-1

203-2

301-2

405-1

GRI STANDARDS

GRI

102-1

1.1

> LUCART GROUP, THE HISTORY

Innovation has been the distinctive feature of the Group since its origins and, as a result, today we can offer cutting-edge products by developing innovative solutions for a better future, and address new market challenges.

1953THE PASQUINI BROTHERS' CARTIERA LUCCHESE

The Pasquini family has been officially making paper since 1953, when brothers Alessandro, Eliseo, Fernando, Raffaello and Tarcisio founded the “Cartiera Lucchese dei F.lli Pasquini” in a small village on the hills around Lucca called Villa Basilica, though they had already been making paper since the 1930s. The story of the Pasquini family and Lucart is interwoven with that of the local area; as in Villa Basilica, between 1830 and 1840, the pharmacist Stefano Franchi invented a technique to make paper from straw, a material found locally and available in large amounts.

The production of straw paper and packaging paper, which started in the first factory of the Pasquini brothers in Botticino and then continued

in the small paper mill in the area of Biecina di Villa Basilica, was then fine-tuned at the Lucca plant, located in the town centre, where the force of water that moved the millstones exemplified the fascinating production process of the time.

Nowadays, we would call this circular economy, because agricultural waste was used as a raw material for the manufacturing industry. This is precisely why, even if today we no longer use straw but employ pure cellulose or scrap paper, a very strong district developed in the province of Lucca, operating both in the production of paper for packaging and paper for hygienic and sanitary use.

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1976THE SECOND PM2 PAPER MACHINE

In 1976, the growing worldwide demand for flexible packaging paper convinced the family to invest again in the Porcari site with the installation of a second paper machine (PM2). The line would remain operational until 2018.

>

1987TISSUE PAPER PRODUCTION WAS KICKED OFF

The time had come to diversify production by looking at the promising sector of paper for hygienic uses and the fourth paper machine (PM4) was launched in Porcari in 1987. The group thus entered the tissue paper market.

>

1966THE FIRST PM1 PAPER MACHINE

The need for growth and investment led the Pasquini brothers to move production from the city to the plain of Lucca, where the Porcari plant was built, and is still today the Group's registered office, in 1966. The new plant allowed the installation of the first paper machine (PM1) that marked the first major technological leap of the Company. The plant, dedicated to the production of jumbo reels for flexible packaging allowed the company to increase productivity tenfold and expand the offer with high grammage papers.

>

1983THE THIRD PM3 PAPER MACHINE

The third paper machine (PM3) for the production of tissue paper was started in Porcari in 1983. It is still up and running very successfully today garnering a high level of interest in Italy and abroad. With the installation of this machine, Cartiera Lucchese became the European leader in the production of MG papers and flexible packaging papers.

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1993CARTIERA LUCCHESE FRANCE

Cartiera Lucchese France was founded in 1993.It was a commercial company that, in additionto managing the acquired customers, was tasked to prepare the ground for the production of paper beyond the Alps.

>

1990-1991INSTALLATION OF TWO NEW PAPER MACHINES

The tissue paper market was developing rapidly and the company started up two more paper machines at its new site in Diecimo almost at the same time. The PM5 and the PM6 machines were powered by a new methane gas cogeneration turbine, carrying over the technology already successfully tested at the Porcari plant.

>

1996DEINKING PLANT AND PM7 IN DIECIMO

In 1996, the Group decided to differentiate its tissue paper offering from the competition and, taking advantage of the technology and knowledgeacquired through the processing of fl exible packaging papers from selected waste paper, and set up an arrayof systems designed specifi cally for deinking waste paper, producing high-quality recycled tissue paperand purifying process waste water.The new PM7 paper machine was capableof producing 60,000 tons of recycled andregenerated paper a year.

>

1988-1989THE DIECIMO PLANT AND THE LUCART BRAND ARE ESTABLISHED

1988 was a key year for the development of the company. After purchasing a plot of land of more than 240,000 m², the Group could think big and design a completely integrated site dedicated to the tissue paper market, from the production of paper to the conversion into a fi nished product for both the Consumer and the Away from Home markets, with modern paper technology. The Lucart brand was established.

>

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>

2006EMAS ENVIRONMENTAL CERTIFICATION

Committed to bolstering and improving its environmental effi ciency, the Diecimo plant requires and obtains EMAS environmental certifi cation for environmental performance management. Hygenius Toilet, the fi rst automatic cutting toilet paper dispenser, was launched the same year.

>>

1998CONSOLIDATION IN EUROPE

1998 marked an important moment forthe Group at a European level. It was the year in which Lucart Ibérica S.L.U., a commercial company for the management of Iberian customers, and Lucart France sas are established, followed by the construction of the Troyesplant in France, with the production andconverting of pure virgin cellulose tissue paperfor the Consumer sector.

>

1997ECOLUCART WAS ESTABLISHED

The new plants allowed the Group to launch EcoLucart on the Italian market. This absolutelyinnovative and ecological product line used recycled and regenerated paper as a raw material and Mater-Bi (a biodegradable corn starch material) as a packaging. Lucart was the fi rst company in the world to replace plastic packaging with a completely biodegradable renewable material developed by Novamont.

>

2007LUCART ENTERS THE HO.RE.CA. MARKET

To complete the offer on the market, in 2007the Group acquired Fato, the landmark brand for the Italian Ho.Re.Ca. market, and the two production plants in the province of Trevisoand Venice. The Torre di Mosto plant concentrates the production of decorated, coloured and customised tablecloths and napkins made of tissue, airlaid and MG paper.

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2008NEW ACQUISITION IN FRANCE

The growing interest in the foreign market led the Group to acquire a second plant in France in 2008, in Laval sur Vologne - today Lucart sas - taking over the tissue business of Novacare sas, a French company with a production capacity of 46,000 t/year of tissue paper. The plant's production is perfectly integrated with the Group's business model, being dedicated to the production of recycled and regenerated tissue paper.

>

2009LUCART GROUP WAS ESTABLISHED

In 2009, the name of Cartiera Lucchese Group was changed to Lucart Group, to identify all the companies belonging to Cartiera Lucchese S.p.A.

>

2010FIBERPACK®: LET'S GO!

In 2010 a new plant - the only one of its kind in Italy - was built in Diecimo for the production of 100% ecological paper deriving from the recoveryof cellulose fi bres from Tetra Pak® beverage cartons. The ecological raw material that forms these new products was called Fiberpack®. With this project, Lucart consolidated its commitment to increasing environmental sustainability and protecting the environment, through innovative and exclusive production from a technological point of view.

>

2011NEW BRANDS AND CERTIFICATIONS

Following the great success in Italy of the system that uses Tetra Pak® beverage cartons, a similar one was set up in France at the Laval sur Vologne plant in 2011. In the same year, the Group obtained the BS OHSAS 18001 certifi cation which concerns the occupational health and safety management system. The EcoNatural, for the Away from Home market, and Grazie Natural, for the Consumer market, were launched also in 2011.

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2016ENTERING HUNGARY

The Group acquired Bokk Paper Kft. in Esztergom, Hungary, in 2016: the leading independent Hungarian company in the Away from Home market for hygiene paper products, now Lucart Kft. The new Lucart plant in Nyergesújfalu was opened in September 2018 after two years of work.

>

2013MERGER IN LUCART S.P.A.

All the Italian companies of the group merged into a single company called Lucart S.p.A. in 2013. The Tenderly and Tutto brands were relaunched the same year.

>

2017THE ALTOPASCIO LOGISTICS CENTRE

As part of a plan to improve and improve the logistics efficiency of the entire Group, Lucart acquired an area of approximately 24,000 m² of covered warehouses not far from the Altopascio motorway junction. A futuristic Logistics Centre dedicated to products for the Away from Home market is created on the hub and connected to the Diecimo site by a continuous service of ecological LNG (Liquid Natural Gas) powered shuttles, equipped with an automatic loading/unloading system based on RFID technology.

>

2012ACQUISITION OF GEORGIA PACIFIC ITALY

2012 was a pivotal year for the Group. With the acquisition of Georgia Pacific Italia srl, Lucart becomes the owner of the Italian plants in Castelnuovo di Garfagnana (Lucca-Italy) and Avigliano (Potenza-Italy), as well as the administrative headquarters in Genoa, and acquired the Tenderly and Tutto brands in Italy and worldwide.

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2018 (November)START-UP OF THE PM12PAPER MACHINE

The new tissue paper production line was successfully started up at the Lucart plant in Porcari at the end of 2018. The PM12 line replaced the PM2 which, since 1976, has been producing MG paper for the fl exible packaging market worldwide.

>

2019 (December)NEW COGENERATION PLANT

At the end of 2019, Lucart installed an innovative cogeneration plant with gas turbine in the Diecimo plant which represents one of the most technologically advanced systems for theproduction of electricity and heat.

>

2018 (February)INVESTMENT IN SPAIN

Lucart fi nalised a strategic investment in the Basque Country, Spain, at the beginning of 2018 to bolster its market position in the Iberian Peninsula. The Group acquired three plants of the Spanish CEL Technologies & System Group near Bilbao, dedicated to the production and converting of tissue paper and the production of soaps and personal care products for use in the Away from Home sector.

>

2019LAUNCH OF PAPER PACKAGING

In 2019 Lucart takes yet another step towards sustainability by creating packaging made of recycled and recyclable paper for the Grazie Natural and EcoNatural lines.

>

>

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1,600+PEOPLE EMPLOYED

395,000tonnes/year

Production capacity

productionthe group business units

9Productionfacilities

1Logistics

hub

12Paper

machines

Virgin cellulose

45%

paper for recycling

Consumer

Away from Home

BtoB

55%

Raw materials used

Airlaid paper

Tissue paper

MG paper

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GRI

AT A GLANCE 2019


16

VALUE CREATEDFOR STAKEHOLDERS

TOTAL GLOBAL ADDED VALUE

123.32 €mln

Shared across:

1.6%State

6.8%Financial

22.9%Enterprise System

68.7%Employees

70+

Countries supplied

515mln

Turnover

> Over 1,600 people work in 10 production facilities with 12 paper machines

and a production capacity of 395,000 tonnes per year.

> Paper products are distributed in more than 70 countries worldwide by three

Business Units generating a turnover above 515 million Euro.

>The process creates shared value for all stakeholders.

17

>GROUP COMPANIES AND PRODUCTION FACILITIES

1.2

> THE CORPORATE STRUCTURE OF THE GROUP AND THE PERCENTAGE OF OWNERSHIP at 31 December 2019

>PRODUCTION FACILITIES OF THE GROUP at 31 March 2020

Pasfin S.p.A.

Lucart S.p.A.

100%100%

Lucart 3.0 S.r.l.

100%

Lucart Kft.

100%

Lucart Deutschland

GmbH

100%

Lucart S.a.s.

100%

Lucart Tissue & Soap

S.L.U.

100%

PORCARI (ITALY) Lucart S.p.A. (Headquarter)

Equipped with a paper mill department with three paper machinesfor the production of tissue paper and MG paper for fl exible packaging from virgin cellulose and paper for recycling, an industrial wastewater purifi cation plant, a cogeneration system for combined production of electricity and heat, and a department to cut some products to size.

>

DIECIMO (ITALY) Lucart S.p.A.

Equipped with a paper mill department with three paper machines for the exclusive production of tissue paper from virgin cellulose and paper for recycling, an industrial wastewater purifi cation plant, a cogeneration system for combined production of electricity and heat, and a converting department consisting of 21 converting lines.

>

CASTELNUOVO DI GARFAGNANA (ITALY) Lucart S.p.A.

Paper mill and converting with one paper machine for the sole production of tissue paper, a cogeneration system for combined production of electricity and heat, and a converting department consisting of four converting lines.

>

TORRE DI MOSTO (ITALY) Lucart S.p.A.

Converting plant only, consisting of 16 converting lines to manufacture printed, decorated or custom products, intended for table decor and mainly catering for the Ho.Re.Ca. market.

>

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AVIGLIANO (ITALY) Lucart S.p.A.

Equipped with a department with one paper machine for the sole production of airlaid paper, and a converting department consisting of four converting lines.

>

ARTZINIEGA (SPAIN) Lucart Tissue & Soap S.L.U.

A conversion-only plant with three lines mainly dedicated to the production of sanitary tissue items and two lines dedica-ted to the production of soap for the Away from Home sector. The conversion lines previously installed at the Güeñes plant were transferred to the Artziniega plant in 2019, so the buildings in Güeñes are only used as warehouses.

>

ARANGUREN (SPAIN) Lucart Tissue & Soap S.L.U.

Plant fi tted with two paper machines for the production of tissue paper from virgin cellulose and paper for recycling.

>

ALTOPASCIO (ITALY) Lucart S.p.A.

Automated Logistics Centre dedicated to Away from Home products. Located near the A11 Firenze-Mare motorway, it spreads across more than 24,000 sqm.

>

LAVAL SUR VOLOGNE (FRANCE) Lucart S.a.s.

Equipped with a paper mill department with two paper machines for the sole production of tissue paper from virgin cellulose and paper for recycling, an industrial wastewater purifi cation plant, anda converting department consisting of nine converting lines.

>

NYERGESÚJFALU (HUNGARY) Lucart Kft.

Processing-only plant with Five lines mainly dedicated to the production of items for the Away from Home sector and specialisedin serving central and eastern European markets.

>

Commercial Offices

Frankfurt

Commercial Offices

Laval

sur VologneNyergesújfalu

Porcari

Altopascio

Diecimo

Castelnuovodi GarfagnanaCastelnuovo

di GarfagnanaTorre di MostoTorre di Mosto

Avigliano

Aranguren

Artziniega

10FACILITIESIN EUROPE

FACILITYNO. OF

PMCONVERTING

LINES

Porcari 3 0

Diecimo 3 21

Torre di Mosto 0 16

Castelnuovo di Garfagnana 1 4

Avigliano 1 4

Altopascio

Laval sur Vologne 2 9

Nyergesújfalu 0 5

Aranguren 2 0

Artziniega 0 2 + 3

Frankfurt Commercial Offi ces

Logistics Centre

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> TYPES OF PAPER MADE AND

PRODUCTION CAPACITY

1.3

Three different types of paper are made in the production facilities of the Group: tissue paper, airlaid paper and MG paper.

As of 31 March 2020, the overall production capacity of the Group was about 395,000 tonnes of paper, distributed as follows:

LINE COMPANY PRODUCTION FACILITY PRODUCTION CAPACITY (t)

TISSUE MG PAPER AIRLAID TOTAL

PM3 Lucart S.p.A. Porcari 50,000 50,000


PM5 Lucart S.p.A. Diecimo 25,000 25,000



PM9 Lucart S.a.s. Laval Sur Vologne 23,000 23,000

PM10 Lucart S.a.s. Laval Sur Vologne 38,000 38,000

PM11 Lucart S.p.A. Castelnuovo di Garfagnana 50,000 50,000


PM13 Lucart Tissue&Soap S.L.U. Aranguren 25,000 25,000

PM14 Lucart Tissue&Soap S.L.U. Aranguren 25,000 25,000

AM01 Lucart S.p.A. Avigliano 14,000 14,000

TOTAL 331,000 50,000 14,000 395,000

> MG paper

> Tissue paper

> Airlaid paper

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Domesticconsumption

Selectionplatform

Extraction of virgin cellulose

from woodfrom certified forests

Cellulose packaging

Graphicpaper

Water Separate collection

Paper wasteIndustrial production

paper waste

>PRODUCTION PROCESS AND PRODUCT LIFE CYCLE

1.4

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Professional consumptionIndustries - Hotels - Schools

Restaurants - Bars - MuseumsInstitutions - Major events - Hospitals

Ice-cream parlours - Offices

Organised large-scale retailers

Hygiene

Othersconverting companies

Cateringservices and professional distributors

Disposal

Recovery to makeagricultural compost

(Lucart S.a.s.)

Recovery to makebuilding material

Pulper waste Plastic, wood,metal residues

SludgeNon-recoverablefibres and inert

substances

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> ORGANISATION

1.5

The BoD of Lucart S.p.A. consists of five members:

>Massimo Pasquini (President and CEO) – 63 years old - Executive

>Sandro Pasquini (Board Member) – 52 years old – Executive

>Alessandro Pasquini (Board Member) – 43 years old – Executive

>Massimo Innocenti (Board Member) – 57 years old – Non-executive

>Guido Carissimo (Board Member) – 64 years old – Non-executive

The BoD of Lucart S.p.A. is supported by a Board of Statutory Auditors consisting of three professionals.

Health&Safety Manager

HEALTH&SAFETY

ChiefInformation

Officer

INFORMATIONTECHNOLOGY

Chief Q&E Officer

QUALITY & ENVIRONMENT

ChiefOperations

Officer

OPERATIONS

ChiefExecutive

Officer

LUCART S.P.A.

ChiefFinancialOfficer

FINANCE

Chief Supply Chain

Officer

SUPPLYCHAIN

ChiefTechnology

Officer

ENGINEERING

ChiefSales &

Marketing Officer

SALES & MARKETING

Chief HR

Officer

HUMAN RESOURCES

ChiefProcurement

Officer

PROCUREMENT

Lucart 3.0S.r.l.

Lucart Deutschland

GmbH

LucartTissue & Soap

S.L.U.Lucart Kft.Lucart S.a.s.

BOARD OF DIRECTORSThe Board of Directors of Lucart S.p.A., the operating company leading the Lucart Group, with its headquarters in Porcari (LU), is appointed by the Shareholders’ Meeting

and has five members with the necessary expertise for responsible management of the Company, concerning the strategic plan drawn up and approved by the Shareholders’

Meeting. The non-executive directors have the requirements of independence required by Art. 148(3) of Italian Legislative Decree 58/1998.

ORGANISATION CHART

GRI

102-3102-5

102-18 405-1

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> COMMITTEESThe following committees have been created to manage the operative activities of Lucart S.p.A. and implement the company's strategic guidelines more effectively:

SUSTAINABILITYPROGRAMSTEERING

COMMITTEE

MANAGEMENTCOMMITTEE

SAFETYCOMMITTEE

Chief ExecutiveOfficer

BOD

ENVIRONMENTCOMMITTEE

> The Sustainability

Programme Steering

Committee is chaired by the Chief Executive Officer. Tasks include supporting business processes related to sustainability and the circular economy and aligning them with the strategic objectives of the Group.

> The Environment and

Safety Committees

are responsible for ensuring the implementation of environmental and safety requirements at all the production facilities and workplaces of the Group.

> The Management

Committee meets every two weeks and is responsible for coordinating Lucart's operational activities to achieve maximum effectiveness.

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1.6

BUSINESS AREASThe Sales & Marketing area is organised in three business units: Away from Home, Consumer and Business to Business.

In 2019, our products met the needs of end-users and business partners in more than 70 countries worldwide.

PrivateLabel

44.6%

Brand55.4%

Italy53.3%

France12.7%

Iberia11%

Other EU18.2%

USA0.7%

Others4.1%

> % BREAKDOWN OF REVENUES BY GEOGRAPHICAL AREA

> % BREAKDOWNOF SALES (IN TERMS OF VALUE) BY GROUP BRAND

26


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102-2 102-3102-6

> AWAY FROM HOME

BUSINESS UNIT

The AFH division offers innovative hygiene solutions, which consist of dispensed products made of tissue paper, obtained from virgin, recycled and regenerated fibres, and "airlaid" dry paper that uses air in the processing of cellulose fibres, dispenser systems, and Soaps.

Division brands act as partners for industry operators, ensuring maximum service quality to fully meet the needs of the end user.

> LUCART PROFESSIONAL

Leading brand in Italy and booming in foreign markets, it offers a wide range of tissue and airlaid products as well as innovative dispensing systems. A complete range of items, from dishcloths to handtowels, from toilet paper to medical sheets, etc. for all professional uses. Lucart Professional is positioned as an innovative brand able to deliver concrete sustainability in the Away from Home sectors.

> FATO

Style and refinement embellish tissue and airlaid products for the table. Tailor-made Italian craftsmanship to create unique, customised products for the Ho.Re.Ca. sector.

> TENDERLY PROFESSIONAL

The brand of dispensing systems and tissue and airlaid products for the Away from Home sector, with a long history of reliability and experience in developing products that guarantee excellent performance in any context.

> VELO

A combination of ecological certified paper and dispensing systems, unbeatable in reducing consumption, distributed by selected dealers across the Italian territory. The Velo brand is a guarantee of quality, a professional approach and service in the Away from Home market.

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102-2 102-3 102-6

>CONSUMERBUSINESS UNIT

The Consumer division places Lucart among the main players in Italy and as a European Mass Retail partner for both pure cellulose and recycled paper products.

Our brands are part of the everyday life of millions of people: tissue and airlaid paper products such as toilet paper, kitchen paper, napkins and handkerchiefs.

> TENDERLY

Among the leading brands on the Italian market, it has met consumers' needs for decades by offering a complete range of top quality products made of pure cellulose.

> TUTTO

The only brand in its target market to offer airlaid products with exceptional performance in terms of absorbency and strength,able to be re-used several times, either dry or wet.

> GRAZIE NATURAL

A leading brand in the ecological segment, it is the fi rst tissue product line intended for the consumer market obtained by recycling the cellulose fi bres contained in Tetra Pak® beverage cartons.

All products in the Grazie Natural line are Ecolabel certifi ed.

> SMILE

The complete line of pure cellulose and recycled paper products,all PEFCTM certifi ed.

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102-2 102-3 102-6

>

BUSINESS TO BUSINESSBUSINESS UNIT

The BtoB division offers the market large-format jumbo rolls intended for other paper converting industries, guaranteeing product quality and consistency over time, high-level service, and reliability to customers.

The main types of paper produced in the Group’s plants are as follows:

>TISSUE PAPER

White and coloured papers produced using paper for recycling, virgin cellulose as raw material, or a mix of the two; intended for conversion in hygiene paper products, such as paper towels, toiler paper, handtowels, napkins, handkerchiefs, dishcloths,and medical sheets.

> AIRLAID PAPER

Paper made with long-fi bre cellulose “fl uff” with a production process that does not involve the use of water to bond the fi bres.The paper thereby obtained is particularly resistant and absorbent and can be reused several times. The jumbo rolls are intended for other paper converting companies, to be used in the production of sanitary towels, wet wipes, special packaging, napkins, tablecloths, paper towels, and dishcloths.

>MG PAPER

Paper made by using paper to be recycled, virgin cellulose or a mix; intended for other paper-converting industries that make bags, gift wrapping paper, paper laminated with polyethylene or aluminium, tablecloths and other types of packaging.

Machine Glaze paper30.8%

Airlaid paper16%

Tissue paper53.2%

% BREAKDOWNOF BtoB SALES(IN TERMS OF VALUE) BY PAPER TYPE

>

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102-16 >

1.7

OBJECTIVES

PROFITABILITYSatisfying people,consolidating the Group.

We promise to create valuefor customers, employees and shareholders and strengthen the Group to make sure that today’s results will be achieved in the future too.

INNOVATIONImagining the futureand creating solutionsto live it better.

This attitude has distinguished us since the beginning and which today is expressedin cutting-edge productsto address the newmarket challenges.

QUALITY

It is not just aboutproduct excellence.It is the very cultureof our company.

The spirit that resultsin the value of service, transparent relationships, respect for people andthe urge to improve.

SUSTAINABILITYCreating high-quality products,respecting the environmentalresources and the future of people.

This is what sustainability means to Lucart. The principle has always driven our business, together with the other fundamentalGroup values.

The development strategy of Lucart is based on a mission, which has the primary goals of guaranteeing product quality and attention to customers and the environment, pursuing sound

ethical and business values created to sustain all the strategic decisions of the Group.

MISSION AND OBJECTIVES

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1.8

Lucart’s sustainability strategy fi ts perfectly in the action framework set out in the SDGs. Following a process conducted in-house to identify the our contribution towards attaining the 17 goals, we selected the following priority objectives.

>GOOD HEALTH AND WELL-BEING

The actions that Lucart implements daily to manufacture products that are safe for people and the environment places great emphasis on the health and well-being of the company’s workers, citizens and customers.

Lucart believes that personnel training, the choice of equipment and systems and organisation are the foundations for guaranteeing occupational health and safety.

The production of paper requires a lot of energy. That is why Lucart has been investing in cutting-edge technologies to generate the electricity, heat and steam needed for the production process since the 1980s. Methane cogeneration turbine technology is the one that best fi ts the sector and can guarantee the highest levels of effi ciency, production consistency and emission reduction.

We also use solar power systems wherever this is feasible and coherent with the energy needs of the production facility.

>AFFORDABLEAND CLEAN ENERGY

> CLEAN WATERAND SANITATION

Water is precious and its availability is limited. The paper manufacturing process requires large quantities of water. This is why Lucart is aware that the use of this resource for industrial purposes must be responsible, guarantee minimal consumption and secure the quality and cleanliness of water at the end of the production process.

Lucart performs constant controlson process water and wastewater andinvests in the best technologiesto reduce consumption.

>QUALITY EDUCATION

Lucart takes the culture of sustainability to schools and encourages internship programmes in its facilities. The company supports universities and scientifi c research with collaborations aimed at studying solutions for reusing waste, measuring the product life cycles and designing new circular business models.

>SUSTAINABLEDEVELOPMENT GOALS

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On 25 September 2015, the General Assembly of the United Nations approved the Sustainable Development Agenda, which contains 17 Sustainable Development Goals (SDGs) valid for the period 2016 - 2030. The SDGs represent the most concrete path for the construction of a more inclusive, fairer world that respects the environment.

1 Studio effettuato con metodologia EPD® considerando l’intero ciclo di vita di due carte igieniche Lucart, una in pura cellulosa e una in carta riciclata: http://www.environdec.com/en/Detail/epd1491

> RESPONSIBLE CONSUMPTION AND PRODUCTION

Through research and the constant innovation of processes, products and business models, Lucart has always strived to be ahead of its time and offer technologies and paper able to improve the lives of workers and consumers, with respect for the environment.

It is no chance that Lucart was the fi rst company in Italy to launch a line of hygiene products made from recycled paper and with biodegradable packaging made from Mater-Bi.

> CLIMATE ACTION

Climate change is probably the most serious threat we must currently face. Lucart has put in place plans to reduce the CO2 emissionsper tonne of paper produced.

The choice to prioritise the production of recycled paper has distinct advantages for the environment by reducing the CO2 emissions by approximately 16% per quantity of paper produced.1

> PARTNERSHIPS FOR THE GOALS

Lucart is fully committed to applying circular business models. Therefore, we favour long-term partnerships with the organisations, agencies and institutions that share our values and goals.

As seen with the Natural Project, the circular economy can only function through shared projects and actions coordinated by individual citizens, institutions, and companies.

>LIFE ON LAND

The Earth ecosystem must be protected and we must safeguard the fi nite resources that we use. This is why we thoroughly assess the sustainability of the raw materials we use, be they virgin cellulose or paper for recycling. All the cellulose we use originates from forests with a custody chain certifi ed by certifi cation schemes, such as FSC® and PEFC™. The use of paper for recycling for the production of tissue paper reduces the use of cellulose extracted from wood and contributes towards safeguarding biodiversity.

1 Study conducted by applying

the EPD® method and taking into

the entire life cycle of two Lucart

toilet papers, one made of virgin

cellulose and the account other

made of recycled paper:

http://www.environdec.com/en/

Detail/epd1491

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>

1.9

We encourage

true partnerships

with our suppliers,

customers and

associations.

In fact, a continuous and long-lasting partnership is essential to develop new innovative and sustainable solutions.

We carefully select

the raw materials

by preferably using recovered fi bres and cellulose from supply chains managed according to recognised sustainability criteria.

We bring the

culture of

sustainability

into schools,

since we believe that the

development of a sustainable society can only be accomplished if businesses and citizens collaborate actively. Our products must inspire consumers to pursue a conscious, sustainable lifestyle. We support Universities and scientifi c research.

We foster

sustainable

mobility solutions,

such as rail transport of both raw materials and fi nished products whenever possible.

> PARTNERSHIP

> SUSTAINABLE RAW MATERIALS

> EDUCATIONAL AND RESEARCH

> SUSTAINABLE MOBILITY

VALUE CHAIN

OUR GOAL IS TO CREATE VALUE

FOR ALL OUR STAKEHOLDERS

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>

We self-produce most of

the energy and heat used in the production process with highly effi cient methane gas cogeneration turbines and by preferring

alternative energy sources.

We guarantee quality, hygiene,

respect for the environment

and worker safety by implementing a culture of continuous improvement and adopting integrated management systems.

We follow the Procedures set out in our management systems to ensure the quality, safety and suitability for use of our products for customers and end users.

> SELF-PRODUCED HEAT AND ELECTRICITY >

INTEGRATED MANAGEMENT SYSTEMS

> GUARANTEED PRODUCTS

We reduce waste

to the minimum

and reuse production waste with cutting-edge solutions.

> WASTEREDUCTION

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102-40 102-42102-43

102-44 102-46 102-47

>

1.10

STAKEHOLDER MAPPING AND MATERIALITY ANALYSISLucart has mapped and evaluated the key issues for the stakeholders and the Company through a Materiality Analysis with the methodological support of Deloitte.

The method considered the principles of several infl uential standards, including the Global Reporting Initiative (GRI STANDARDS) Guidelines.

In particular, for this Sustainability Report, Lucart wanted to place the accent on the commitment to follow Stakeholder Engagement best practices.

By involving top management and by distributing a specifi c questionnaire, we:

>identifi ed the categories of stakeholders relevant to the company;

> assigned priorities to the stakeholders based on their relevance to the company in terms of dependence, responsibility, infl uence, tension and prospective diversity;

> identifi ed the potentially relevant issues for the stakeholders and the company;

> evaluated the priorities that the stakeholders and the company assign to the various issues.

A stakeholder mapping was then defi ned based on the results, useful to defi ne the most relevant stakeholders for the Group and those strategically important for defi ning the Materiality Matrix.

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>

Information channels with various stakeholders have different updating frequencies; this may be weekly for the website and social networks, monthly or quarterly for some meetings on specifi c topics with trade unions or annual for surveys, guided facility tours, open days and agent conventions.

> MAIN COMMUNICATION TYPES AND CHANNELSWITH STAKEHOLDERS

>COMMUNICATIONS PLAN

TYPE OF STAKEHOLDER MEDIUM OWNER FREQUENCYVERIFICATIONTYPE

MATERIAL TOPICS

• Business Integrity and Sustainability

• Stakeholder Engagement

• Combating Climate Change

• Sustainable Product Development

• Responsible Sourcing

• Product Safety

• Customer Satisfaction

Newsletter Sales Division Monthly Analytics

Conventions Marketing Division Yearly Q&A

Meetings Sales Division Miscellaneous Q&A

Surveys Marketing Division Yearly Analytics

WebsiteMarketing/Corporate Communication Division Continuous Analytics

Agents Sales Division Miscellaneous Q&A

Mobile App Marketing Division Continuous Analytics

Social Networks

Marketing/Corporate Communication Division Continuous Analytics

Guided Facility Tours

Sales/Corporate Communication Division Yearly No. of Visitors

Press Releases Corporate Communication Miscellaneous Diffusion

Trade ShowsMarketing/Corporate Communication Division Miscellaneous Q&A

Free-Phone Number

Marketing Division Continuous No. of Calls

Sustainability Report

Corporate Communication YearlyNo. of Downloads

SHAREHOLDERS AND INVESTORS

MATERIAL TOPICS






• Research, Development and Innovation


Direct Contacts BoD/Finance Division Miscellaneous Q&A

Website Corporate Communication Continuous Analytics

Social Networks

Corporate Communication Continuous Analytics

Dedicated Meetings

BoD/Finance Division Miscellaneous Q&A



CUSTOMERS AND FINAL CONSUMERS

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>TYPE OF STAKEHOLDER MEDIUM OWNER FREQUENCY

VERIFICATIONTYPE

EMPLOYEES

MATERIAL TOPICS




• Health and Safety of Workers

• Human Rights

Newsletter Corporate Communication Monthly Analytics

NoticeboardsPlant/Corporate Communication Division/HR Division

Continuous ___

Working Groups

All Departments Miscellaneous Q&A

SurveysHR/Corporate Communication Division Yearly Analytics

Social Networks


Intranet HR Division Continuous Analytics




SUPPLIERS

MATERIAL TOPICS







• Human Rights


Social Networks


Dedicated Meetings

Purchasing Division Miscellaneous Q&A

Direct Contacts Purchasing Division Miscellaneous Q&A




LOCAL COMMUNITIES

MATERIAL TOPICS





• Human Rights

• Support to Local Communities





Social Networks


Direct ContactsPlant/Corporate Communication Division Miscellaneous Q&A


Corporate Communication Yearly No. of Visitors

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>

TYPE OF STAKEHOLDER MEDIUM OWNER FREQUENCYVERIFICATIONTYPE

MEDIA

MATERIAL TOPICS




• Product Safety

• Human Rights




Social Networks


Direct ContactsCorporate Communication/Marketing Division

Miscellaneous Q&A

MeetingsCorporate Communication/Marketing Division

Miscellaneous Q&A

WebsiteCorporate Communication/Marketing Division

Continuous Analytics



TRADEUNIONS

MATERIAL TOPICS





• Human Capital Development

• Human Rights

Dedicated Meetings

HR/Plant Division Miscellaneous Q&A


Direct Contacts HR Division Miscellaneous Q&A

Working Groups

HR Division Miscellaneous Q&A

Noticeboards HR Division Miscellaneous ___

REGULATORYBODIES

MATERIAL TOPICS





• Product Safety

• Human Rights



Direct ContactsCorporate Communication/Operation Division

Miscellaneous Q&A

Dedicated Meetings

Corporate Communication/Operation Division

Miscellaneous Q&A



Audit Operation/Plant Division Yearly Report

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>TYPE OF STAKEHOLDER MEDIUM OWNER FREQUENCY

VERIFICATIONTYPE

NGOs

MATERIAL TOPICS





• Human Rights




Social Networks


Direct Contacts Corporate Communication Miscellaneous Q&A


Corporate Communication Yearly No. of Visitors

TRADEASSOCIATIONS

MATERIAL TOPICS





Direct ContactsOperation/Corporate Communication Division

Miscellaneous Q&A

Dedicated Meetings


Miscellaneous Q&A



Social Networks


Working Groups

Operation Divisions Miscellaneous Q&A

SCHOOLS/UNIVERSITIES & RESEARCH ORGANISATIONS

MATERIAL TOPICS







Direct ContactsOperation/Corporate Communication Division

Miscellaneous Q&A

Dedicated Meetings

Operation/Corporate Communication Division

Miscellaneous Q&A


Operation/Corporate Communication Division

Miscellaneous No. of Visitors

Surveys Corporate Communication Miscellaneous Analytics


Working Groups


MiscellaneousProject Objectives



Through the active involvement of the company’s top management, important topics were identifi ed for each stakeholder and for the company to implement correct policies in terms of transparency and cooperation.

Finally, during the period covered by this report, Lucart wanted to actively involve stakeholders by inviting them to answer a questionnaire aimed at defi ning the relevance of the proposed issues and assessing the Group's perception of performance about the concerned matters.

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> MATERIALITY ANALYSIS

The material issues defined beforehand were categorised based on the main areas of Corporate Responsibility, i.e. Governance Responsibility, re-sponsibility towards employees, responsibility towards the envi-ronment and the community of reference, and then submitted to the Lucart Group's stakeholders for evaluation through a specifi-cally designed questionnaire.

The involved stakeholders in the sample were asked to express their opinion on two matters. With the first aimed at assessing the level of relevance of the issue to the various stakehol-ders, while with the second focused on the perception that stakeholders have of the Group's performance in integrating these issues into corporate policies and strategies.

The questionnaires allowed the Group to identify the non-mone-tary priorities to which stakehol-ders are most sensitive, and to which they refer the Group's commitment to consider them as part of its business strategy and business continuity. Using the second vote, the Group wanted to involve stakeholders more in-depth, recognising their high strategic importance in the process.

The Matrix published in this Su-stainability Report shows a spot that compares the relevance of the issue for the Group and its stakeholders with their percep-tion of the performance of the Group concerning these signifi-cant aspects. More in detail, an issue may have a high level of relevance but the perception that stakeholders have of Lucart's

performance may not be ali-gned with these values, putting the Company in a position to question the reason leading to the distortion and considering whether to take action to reduce the gap.

Issues of high relevance may arise which are not equally high on the scale of perception of the Group. Conversely, other issues may present a strong perception of the Group's performance but a low materiality relevance for stakeholders. Accordingly, the Group may infer considerable strategic information and may indirectly assess whether any distortions of relevance and perception of performance by stakeholders can be attributed to a lack of communication, or a lack of strategic considera-tion of the Group concerning

The Materiality Analysis process structured by Lucart was primarily based on the selection of ESG (Environmental, Social and Governance) issues most relevant to the company and the context within which it operates.

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>

Key Responsibilities towards employees

Economic governance

Customer and end-consumer satisfaction

Social

Environmental

> MATRIX: RELEVANCE AND PERCEPTION FOR STAKEHOLDERS

the issue in question or other reasons internal or external to the company.

The Materiality Matrix shows the non-financial strategic priorities on which the Group is called upon to define a medium/long-term management and moni-toring strategy. The issues that are most relevant for both the

company and its stakeholders fall within the "Significance" quadrant (defined within the range of judgement values ranging from 3 - Fairly Relevant to 5 - Strongly Relevant).

The main findings of the Mate-riality Matrix show that there are no significant deviations from the positioning of these issues

compared to the previous report. Issues relating to "Customer and end-consumer satisfaction" and to "Business integrity and sustainability" confirm their primary position for the Group and its stakeholders.

Impo

rtant

Ex

trem

ely

impo

rtant

Extremely important

RE

LE

VA

NC

E F

OR

ST

AK

EH

OL

DE

RS

PERFORMANCE PERCEPTION

3.0

3.0

3.2

3.2

3.4

3.4

3.6

3.6

3.8

3.8

4.0

4.0

4.2

4.2

4.4

4.4

Important

Customer and end-consumer satisfaction

Business integrityand sustainability

Productsafety

Sustainable Product Development

Human rights

Procurement and responsible use of resources

Support of the local community

Research,development and innovation

Private lifeand workbalance

Development and management of human capital

Stakeholder involvement

Combating Climate Change

Healthand Safety of Workers

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102-16

>

1.11

CERTIFICATIONSThe quality of our products has been confirmed by important certifications. (diagram updated as of 31 March 2020)

>ISO 9001

ISO 14001

ISO 50001

ISO 22716

The Group plants were among the first in Europe to obtain the ISO 9001 quality management system and ISO 14001 environmental management system certifications, for the specific tissue and mono-glazed paper sector.

ISO 9001 is a voluntary international standard which defines how an efficient Quality Management System should work.

ISO 14001 is a voluntary international standard which defines how an efficient Environmental Management System should work.

ISO 50001 is a voluntary international standard which defines how an efficient Energy Management System should work.

ISO 22716 is a voluntary international standard that defines the guidelines for the production, monitoring, storage and shipping of cosmetic products with the aim of guaranteeing consumers high hygiene and safety standards.

>ECOLABEL

Lucart S.p.A. is the first Italian company to have been awarded the ecological quality label issued by the European Union that distinguishes products and services with a low environmental impact.

>EMAS

(Eco-Management and Audit Scheme)

The Diecimo and Castelnuovo di Garfagnana production facilities were among the first integrated tissue production plants (paper mill and converting at the same site) in Europe to obtain the EMAS environmental registration, the EU eco-management and audit scheme designed for

organisations that are committed to assessing and improving their environmental efficiency.

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>PEFCTM e FSC®

Lucart S.p.A. is one of the first Italian paper mills that obtained the PEFCTM and FSC® (INT-CW-001076, INT-COC-001076) certifications, which ensure the raw materials come from suppliers who implement sustainable forest management systems and have a certified custody chain.

FSC®

(Forest Stewardship Council®)

PEFCTM (Programme for the Endorsement of Forest Certification)

>

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RC

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JFA

LU

AR

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INIE

GA

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EU

ECOLABEL

PEFCTM

FSC®

ISO 9001renovation

works underway

ISO 14001

ISO 50001

ISO 22716

EMAS

BS OHSAS

18001

DER BLAUE

ENGEL

IFS HPCcertification

works underway

certification works

underway

OK

COMPOST

>BS OHSAS

18001:2007 (Occupational Health and Safety Assessment Series)

All the Italian plants of the Group are certified. The BS OHSAS 18001:2007 multi-site certificate, obtained at the end of an audit process, recognises compliance with the requirements of a Workers’ Safety and Health Management System. In addition to assessing compliance with the system requirements, the reference standard also entails assessment of legislative compliance.

>OK COMPOST

The “OK Compost Industrial” mark certifies that the product is compostable in industrial composting plants.

>IFS HPC

(International Featured Standard Household and Personal Care)

The Diecimo production facility obtained the IFS HPC certification in early 2016. The IFS HPC standard is an international certification scheme

aimed at ensuring compliance with specific safety and quality standards for private label personal and home care products, through certification audits by third-party bodies.

>DER BLAUE ENGEL

The German ecological-environmental product certification assigned to the French plant of Laval sur Vologne and to the Italian plant in Diecimo.

The certification is evolving into ISO 45001:2018.

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1.1

RISK MANAGEMENT

1.12

MARKET RISKAs for all the companies operating in our sector, some cost factors can only be partially monitored because they are infl uenced by international macroeconomic trends.

INTEREST RATES

Some companies of the Group opted, once again in 2019, for deri-vative fi nancial instruments to reduce the risk of fl uctuationfor interest rates on existing medium-long term loans.

EXCHANGE RATES

There is a policy that covers the Euro/Dollar exchange rate, mainly through options or closed-end purchase contracts of USD to cover the exchange rate at budget value. The aim is to protect the budget margin from exchange variations.

Specifi c coverage has been put in place too, as required, to protect against any accounting exchange losses between the invoice date and the payment date.

PURCHASE PRICES

The main raw materials we use are virgin cellulose and paper for recycling, whose market price is determined by global demand and offer trends. Our procurement policy involves an accurate selection and differentiation of suppliers and the constant search for alternative sources and raw materials.It is based on well-established supply relationships with top suppliers. Furthermore, even if with differing responsiveness and timing between our business areas, there is a correlation between the purchase price of fi brous raw materials and the selling price of products.

RISKS ASSOCIATED WITH THE SET OF RULES AND THE REGULATION OF TARGET BUSINESS SECTORSGroup companies, with their dedicated departments, analyse risks associated with obligations related to standards and regulations.

Moreover, Lucart S.p.A. has adopted an organisation, management and control model to prevent predicate offences covered in (It.) Legislative Decree 231/2001 with the creation of a supervisory body appointed for this purpose.

LIQUIDITY RISKEvery month, the companies of the Group monitor future liquidity needs, regularly updating the treasury forecasts for three sliding months and the plan of fi nancial flows for the year.

The lines of credit currently available, distributed across several banks, are suitedto needs, also in light ofthe capital structureof the company andbalancing of sources.

CREDIT RISKThe companies of Group insure most of their customer credits and are therefore exposedto a limited credit risk.

However, the diffi cult global economic and fi nancial situa-tion led to a drop in a number of approved requests for credit and therefore customer solvency is carefully evaluated also by our credit management operators, who in some cases can grant an additional line of credit concerning the one guaranteed by the insurance company.

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ACTIVITIES TO FIGHT THE CORONAVIRUSThe World Health Organisation declared that the virus called

SARS-CoV-2 was causing a worldwide pandemic on 11 March

2020. The spread of the virus in Italy and, later on, in the rest

of Europe, forced the governments of the countries involved

to implement severe social distancing measures and to

impose major restrictions on the movement of people shutting

down all unnecessary commercial and productive activities.

Paper production and converting activities were considered

essential in all the countries where Lucart has its production

facilities and, therefore, measures were immediately put into

place to contrast the spread of the virus, ensuring the health

and safety of workers and business continuity.

First of all, Lucart created a Crisis Committee to defi ne,

coordinate and supervise all actions against the spread of the

virus in all the production facilities of the Group.

The measures included the massive use of smart-working,

putting all meetings, visits from suppliers and work trips on

hold in favour of video-conferences, organising entrances and

exits from the workplace and breaks to reduce the possibility

of contact, constantly inviting all employees to keep at least 1

metre apart, providing personal protective equipment, such as

gloves and face masks, inviting everyone to observe hygienic

rules, measuring body temperature, planning periodic

operations to sanitise the workplace

and updating the risk assessment

document.

All these activities were

planned in agreement

with the trade unions

and authorities in

charge.

EVALUATION OF THE QUALITY - ENVIRONMENT MANAGEMENT AND PRODUCT SAFETYSYSTEMRISK

The organisation has defi ned the scope of application of the management system inside which to apply the risk management processes for identifi cation and evaluation of risks and opportunities related to the company’s activity andits strategic goals. Based on the result of the evaluation, Management evaluates the need to implement possible measures to monitor and/or mitigate the specifi c risk.

RISKS ASSOCIATED WITH DISPUTES AND POTENTIAL LIABILITIES Through the in-house legal department of the parent company, though also with the support of external professionals for specifi c issues, the company assesses all potential risks associated with disputes and defi nes, on a case-by-case basis, the needs for any allocations to be made in the risk fund.

PERSONAL DATA PROTECTION AND PRIVACYLucart has always placed a special focus on change and innovation and has defi ned an organisational model for the protection of personal data, identifying roles and responsibilities both inside and outside the governance functions that process data. Procedures for managing the GDPR requirements following the Regulation were also defi ned.

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1.13

CIRCULARITY AND SUSTAINABILITY AS STRATEGIC BUSINESS LEVERS

In 2010, the Lucart R&D department for the use of fi bres alternative to virgin cellulose launched an ambitious project aimed at recovering all the materials contained in Tetra Pak® beverage cartons. This type of packaging is widely used in the food industry to protect and preserve food and for its high natural cellulose fi bre content that makes it more ecological compared to other packaging materials of fossil origin.

Due to its mixed composition of cellulose fi bres (74%), aluminium (4%) and polyethylene (22%), this material is often not recovered at end-of-life or is recovered only partially ending up dispersed in other materials or sent to a landfi ll with a high environmental impact.

> THE NATURAL PROJECT

> the research for alternative raw materials to reduce the over-exploitation of natural resources;

> the analysis, design and implementation of circular business models;

>the reduction of process waste;

> the reuse of process waste to recover material.

SDGs

CELLULOSEFIBRES

ALUMINIUM+ POLYETHYLENE

PULPER

BEVERAGECARTONS

SEPARATE WASTE

COLLECTION

CELLULOSEFIBRE

POLYETHYLENE

ALUMINIUM

ECONATURALSYSTEM

22

%

%

%

TRANSFORMATIONPROCESS

REGENERATIONPROCESS

74

4

The Lucart strategy places the circularity of business models at the centre of business activities and, in particular, encourages:

Lucart is fi rmly determined to speed up the transition from a linear to a circular economy. This is why Lucart has been a member of the Ellen MacArthur Foundation, the most important international organisation dedicated to accelerating the transition to the circular economy, since 2018.

Member

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>THE NEW RECLAIMED RAW MATERIALS

In the fi rst stage of the project, Lucart hit the objective of creating two new raw materials to separate recovery processes by changing and streamlining the traditional recovery process of paper for recycling in the paper mill.

THE PAPER + DISPENSER SYSTEM

The second phase of development of the Natural Project saw the combination of the two new, previously obtained raw materials in one single product that offers value to our customers with Fiberpack® paper + Al.Pe.® dispenser.

The Al.Pe.® brand, which identifi es the homogeneous material made of the polyethylene and aluminium component in beverage cartons that other industries use to manufacture products for multiple purposes, spanning from construction and street furniture to everyday objects, such as pens and rulers, mooring poles and fl oating platforms in Venice, pallets for transporting freight and handtowel and toilet paper dispensers for the Away from Home sector.

The Fiberpack® brand identifi es the fi brous raw material obtained through our exclusive treatment process of beverage cartons, used to produce Lucart Professional EcoNatural, Fato Natural, Velo Natural, Tenderly Professional Natural and Grazie Natural branded products.

Lucart has always been at the forefront of the study of innovative packaging able to reduce the environmental impact of its

products.

After launching the world's fi rst line of toilet paper with Mater-Bi corn starch packaging in 1997, the company created series of products with entirely plastic-free packaging in 2019.

The products of the Natural lines are completely ecological because, in addition to being derived from used beverage cartons, they have recycled andrecyclable paper packaging producedin the Porcari plant.

SUSTAINABLE PACKAGING

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THE MMC® CIRCULAR BUSINESS MODEL

Lucart promotes relationships with numerous private and institutional stakeholders, useful for the growth and sustainable development of the Natural Project in Europe.

For this purpose, the MMC®

(Municipal Material Cycle) model was created, which was fi rst put to the test in the city of Novo Mesto in Slovenia. The model involved the construction of a circular fl ow starting from used beverage cartons, collected by the students' families according to local waste collection rules. Later, with the cooperation of

the local waste management company and the consortia that manage, separate and sort the material at their platforms, Lucart received and collected used beverage cartons and recycles them through an exclusive production process. The Fiberpack® Natural line products (handtowels, toilet paper, napkins, etc.) are then sold, together with

their dispensers, to a local distribution partner that delivers them to the toilets of public offi ces, schools, public companies and sports and leisure centres in the area where the recycled beverage cartons were collected. The entire cycle is carried out under the patronage of the competent municipal administration.

SCHOOL

WASTE

MANAGEMENT

COMPANY

WASTE

SELECTION

COMPANY

HOME

DISTRIBUTOR

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>OVERALL RESULTS OF THE NATURAL PROJECT IN 2013-2019

In the 2013-2019 period, Lucart, considering the tonnes of Fiberpack® paper produced, has contributed to:

>OTHER CIRCULAR PROJECTS

In 2019, we developed other experimental projects that aim to reuse the two main types of process waste that derive from paper recycling activities: sludge and plastic waste.

Further work on the plants to improve the management of plastic and fi brous waste is planned for 2020 at the Diecimo plant.

1 Considering 1-litre beverage cartons2 Considering the cartons stacked one on top of the other3 United Nations Environment Programme, Report 2011: Towards a Green Economy4 European Union Life Cyrcle Database (ELCD)

RECOVER more than

5.4 BILLIONBEVERAGE CARTONS1

equivalent to adistance equal to

31 TIMESTRAVELLING AROUNDTHE EARTH2

=

AVOID using of more than

2.3 MILLIONOF TREES3

equivalent to anarea of more than

8,000FOOTBALL FIELDS

=

PREVENT more than

141,000 t of CO2eEMITTED INTO THEATMOSPHERE4

equivalent to theemissions of more than

1,100,015TRIPS FROM ROMETO MILAN BY CAR

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1.14

AWARDS

Francesco Pasquini Chief Sales & Marketing Officer

> EUROPEAN CLEANING AND HYGIENE AWARDS

During the European Cleaning and Hygiene Awards 2019 organised in London by the European Cleaning Journal, the Municipal-Material-Cycle® project presented by Lucart in

partnership with Valtex d.o.o., was awarded as "the best

European initiative to raise

the profile of the professional

cleaning sector".

This award is a tangible recognition of our commitment to the environment and a concrete circular paper economy. It is a virtuous example of partnership between companies.

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> COOP FOR FUTURE

Lucart won the "Coop For

Future", award, organised by Coop Italia, in the "Non-Food" category. The award, created to raise awareness of sustainability issues among suppliers, is an important recognition of the

Company's commitment to the environment and proof of how partnerships with major retailers are fundamental to creating effective circular business models.

Giovanni Monti

Corporate Sales &

Marketing Director Consumer

The circular economy can only function through the sharing of coordinated projects and actions with institutions, companies and large retailers.

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Fixed-term 7%

Contracttype

Women

12.2%

7.4%7.4%

58.3%58.3% 34.3%34.3%

<30 years

>30-50< years >50 yearsAge of workforce

Men

87.8%

Permanent93%

Peopleemployed

1,611

THE PEOPLEWe are a company of people who design, create and choose to use

innovative and sustainable hygiene products, collaborating responsibly for their future and that of the planet.

102-8

102-9

102-12

102-13

102-16

102-41

102-48

204-1

401-1

401-3

403-1

403-4

403-9

404-1

404-2

404-3

405-1

413-1


GOALS (SDGs)

GRI STANDARDS

2.1

CODE OF ETHICSLucart’s core values become rules of conduct by implementing and complying with the Code of Ethics. A guide on principles, regulations and rules for directors, statutory auditors, inspection bodies, executives, employees, associates and everyone who has any kind of relationship with the companies of the Group.

In keeping with the best international practices, the latest revision of the Code of Ethics defi nes the fundamental principles and core values of corporate ethics, the rules of conduct and relevant implementation regulations and was approved in October 2019.

The Code is given to all company employees and associates for them to understand its content and implement its values. The Code of Ethics is binding for the conduct of all Group associates (directors, statutory auditors,

employees and those who act on Lucart’s behalf under specifi c powers of attorney or proxies). It is also brought to the attention of the people who engage in business relations with the company (customers, suppliers, consultants, etc.), in any capacity and regardless of the type, starting from the negotiation stage.

The Code of Ethics is an integral part of the “Organisational, Management and Control Model” introduced to prevent company liability under

Legislative Decree 231/2001. Ethics in entrepreneurial activity is a key element for a company’s success and credibility. It is the factor that identifi es and strengthens the company’s values, to turn them into the foundations and drive for competitive socio-economic development over time.

The principles that have always driven and guided our way of doing business lie at the basisof the Code of Ethics: fairness,good faith, transparency,fi delity and loyalty.

GRI

102-16

>

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PRINCIPLES

COMPETITION

Lucart shares the value of fair and equitable competition and fairness towards all its competitors.

All Lucart’s employees, each according to their own duties and responsibilities, must refrain from any behaviour in contrast with provisions to protect free competition.

SPIRIT OF SERVICE

It is the full and conscious endorsement of the company’s mission, the individual and collective effort aimed at achieving the best performance in terms of reliability, concreteness, versatility and passion as well as effi ciency and productivity.

PROFESSIONAL DEVELOPMENT

It is the key factor for the development and growth of the business, the source of enhancement of the skills that nurture the company’s assets.

Human relationships, at all levels and responsibilities, must support the best possible performance with a synergistic and collaborative spirit.

Lucart promotes mutual collaboration and team spirit while respecting the moral character of each person and fi rmly condemns any prejudice, discrimination, improper pressure or undue advantage.

FAIRNESS

This means respect for the rights of others in the highest sense: respect for privacy, personal identity, religious beliefs, political differences and social class.

TRANSPARENCY

This means clarity and completeness of information and communication, in all its forms within the Group.

EFFICIENCY

It is the commitment to invest all personal, technological and economic resources to obtain the maximum result.

S

2.2 GRI

102-16

57

>

ORGANISATIONALMODEL

2.3

The Organisational Model was approved in its fi rst draft on 26 June 2012 and some parts were later amended to follow the company’s evolution. It was revised and updated on28 March 2018.

The model is aimed at preventing the possibility of committing offences according to the decree and, consequently, at reducing the company’s administrative liability.

The implemented model, based on an accurate analysis of company activities to identify those potentially at risk, is a set of general principles, rules of conduct, control instruments and organisational procedures, training and informational activities and disciplinary system aimed at assuring, as far as possible, crime prevention.

The Board of Directors has appointed a Supervisory Body, which is responsible for overseeing the proper implementation of the model and ensuring it is properly updated.

The Chairman of the Supervisory Board and the other members are chosen for their particular expertise in the fi eld of law, administrative responsibility of the entities and environmental and safety matters.

The Supervisory Body has its own budget to independently manage its activities; it periodically reports to the Board of Directors of Lucart S.p.A. and regularly exchanges information with the Boardof Statutory Auditors.

The Code of Ethics is an integral part of the “Organisational, Management and Control Model” introduced to prevent company liability according to Legislative Decree 231/2001.

RISCHIO

RISK MAPPING

INFORMATION

TRAININGSUPERVISORY

BODY

RULES

OF CONDUCT

ORGANISATIONAL

PROCEDURES

MODEL ORGANISATIONAL

231

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LUCART PERSONNEL STRUCTURE

2.4

>TOTAL NUMBER OF EMPLOYEES WITH RELEVANT BREAKDOWN BY CONTRACTUAL TYPE AND GENDER

The data in the following tables refer to the company’s structure as at 31 December 2019.

TYPE OF CONTRACT

YEAR M W TOT.

Fixed time

2017 53 10 63

2018 63 24 87

2019 94 19 113

Permanent

2017 1,143 161 1,304

2018 1,320 171 1,491

2019 1,320 178 1,498

>GEOGRAPHICAL DISTRIBUTION OF EMPLOYEES BY CONTRACT TYPE

TYPE OF CONTRACT

YEAR ITALY HUNGARY GERMANY FRANCE SPAIN TOT.

Fixed time

2017 55 0 0 8 0 63

2018 38 0 0 16 33 87

2019 37 0 0 26 50 113

Permanent

2017 968 64 4 265 3 1,304

2018 988 78 4 266 155 1,491

2019 978 88 4 266 162 1,498

Fixed time7%

Permanent93%

> % EMPLOYEES BY CONTRACT TYPE

102-8401-1401-3

404-1405-1

GRI

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QUALIFICATION YEAR <30 YEARS OLD >30-50< YEARS OLD >50 YEARS OLD TOT.

M W M W M W

Managers

2017 2 1 56 10 34 2 105

2018 2 1 61 13 38 4 119

2019 0 2 57 13 45 2 119

White collars

2017 15 12 135 75 46 20 303

2018 19 10 144 84 67 23 347

2019 22 8 163 88 72 25 378

Blue collars

2017 64 7 555 26 289 18 959

2018 66 7 631 30 355 23 1,112

2019 81 7 587 30 387 22 1,114

>BREAKDOWN OF EMPLOYEES BY AGE, QUALIFICATION, GENDER

TYPE OF CONTRACT

YEAR M W TOT.

Parttime

2017 3 14 17

2018 22 22 44

2019 21 22 43

Fulltime

2017 1,193 157 1,350

2018 1,361 173 1,534

2019 1,393 175 1,568

> TOTAL NUMBER OF EMPLOYEES WITH RELEVANT BREAKDOWN BY CONTRACTUAL TYPE AND GENDER

>50 years old

<30 years old

>30-50< years old

34.3%

7.4%

58.3%

Part time2.7%

Full time

97.3%

> % PART TIME AND FULL TIME EMPLOYEES

Employees with a Full Time contract are those whose contractual working hours corresponds to the hours/daysof the law of the country inwhich they were hired.

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AREA YEAR <30 YEARS OLD >30-50< YEARS OLD >50 YEARS OLD TOT.

M W M W M W

IN OUT IN OUT IN OUT IN OUT IN OUT IN OUT IN OUT

Italy

201721 12 5 3 31 17 5 7 6 11 0 0 68 50

40% 23% 45% 27% 5% 3% 7% 10% 2% 4% 0% 0% 7% 5%

201837 26 3 3 49 45 4 6 18 27 0 1 111 108

70% 49% 43% 43% 9% 8% 6% 8% 6% 8% 0% 7% 11% 11%

201926 10 2 0 30 21 4 8 3 25 0 1 65 65

45% 17% 50% 0% 6% 4% 6% 11% 1% 7% 0% 8% 6% 6%

France

201718 6 13 8 26 29 7 6 1 9 0 1 65 59

86% 29% 186% 114% 24% 26% 28% 24% 1% 10% 0% 5% 24% 22%

201818 17 14 14 14 4 5 3 6 10 2 2 59 50

78% 74% 175% 175% 11% 3% 17% 10% 8% 13% 11% 11% 21% 18%

201933 20 16 11 22 14 8 3 5 7 0 2 84 60

116% 80% 150% 110% 18% 12% 30% 22% 6% 8% 0% 10% 27% 21%

Hungary

20176 3 2 1 24 15 15 17 10 7 7 2 64 45

100% 50% 100% 50% 100% 63% 100% 113% 100% 70% 100% 29% 100% 70%

20188 7 2 2 20 10 7 7 7 4 2 2 46 32

160% 140% 100% 100% 59% 29% 44% 44% 50% 29% 29% 29% 59% 41%

201912 10 1 1 18 14 10 3 6 7 0 2 47 37

120% 100% 100% 100% 49% 38% 48% 14% 43% 50% 0% 40% 53% 42%

Spain

20170 0 0 0 0 0 0 0 0 0 0 0 0 0

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

20183 0 1 0 13 4 4 1 3 12 0 0 24 17

60% 0% 100% 0% 11% 3% 44% 11% 7% 26% 0% 0% 13% 9%

201911 4 3 2 33 17 0 0 11 8 0 0 58 31

122% 44% 150% 100% 25% 13% 0% 0% 23% 17% 0% 0% 27% 15%

Germany

20170 0 0 0 1 0 0 0 0 0 0 0 1 0

0% 0% 0% 0% 33% 0% 0% 0% 0% 0% 0% 0% 25% 0%

20180 0 0 0 0 0 0 0 0 0 0 0 0 0

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

20190 0 0 0 0 0 0 0 0 0 0 0 0 0

0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0% 0%

> TOTAL NUMBER AND RATES OF NEW EMPLOYEES BY AGE GROUP, GENDER AND GEOGRAPHICAL AREA

% Incoming rate

Outgoing rate

15

10

5

0

5

10

15

20

20182017

16%

12%

15%

13%

14%

11%

2019 Year

61

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>

> AVERAGE TRAINING HOURS PER CAPITA FOR EMPLOYEES BY QUALIFICATION AND GENDER

QUALIFICATION YEAR M W TOT.

Managers

2017 3.9 22 6.1

2018 12.9 13.9 13.0

2019 8.7 17.4 9.9

White collars

2017 14.2 12.3 13.5

2018 14.8 9.9 13.2

2019 14.0 7.5 11.9

Blue collars

2017 9.5 1.5 9.1

2018 3.15 2.4 3.1

2019 3.8 5 3.9

> MATERNITY/PATERNITY LEAVE

2018 2019

M W TOT. M W TOT.

Total number of employees with a right to parental leave 1,383 195 1,578 1,414 197 1,611

Total number of employees who used their parental leave 31 10 41 24 6 30

Total number of employees who returned to work during the reporting period at the end of their parental leave

31 5 36 24 4 28

Total number of employees who returned to work at the end of their parental leave and who are still employed, 12 months after returning

4 6 10 20 4 24

Percentage of employees who returned to work after their parental leave 100% 50% 88% 100% 67% 93%

RETENTION RATE 25% 33% 30% 65% 80% 67%

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RELATIONSHIPS WITH STAKEHOLDERS

2.5

Lucart is committed to satisfying its customers according to the requirements laid down by law, contracts and predetermined quality standards.

The main objectives are customer satisfaction and protection, receptiveness to specific requests, product quality improvement and the offer of new business prospects.

All this within a logic of partnership geared towards innovative solutions which create value, are stable over time and user-friendly.

Supplier selection and the establishment of terms of purchase are based on an evaluation of quality, price of goods and services requested, ability to promptly supply and guarantee goods and services according to the specific needs of the company.

Lucart implements supplier selection criteria based on compliance with the regulations in force, with internal rules and with the code of ethics. In no case shall a supplier be preferred over another as a result of personal relationships, favouritism or advantages, other than those of exclusive interest and benefit of Lucart.

Virgin cellulose is purchased outside the European Community, in particular only after a careful evaluation pursuant to the EU Timber Regulation (No. 995/2010 as amended and integrated).

Almost all the cellulose used derives from certified chains of custody and the adopted certifications (FSC®, PEFC™ and SFI®), as well as complying with proper environmental management, also guarantee compliance with the rights of workers and local communities.

Purchases are mostly concentrated in Italy, France and Spain, which are the countries that currently host the production facilities of the Group.

In the following table, we have considered all purchases made within the home country of the company as local purchases and we also considered the purchases of raw materials, auxiliary materials, consumables, services and goods.

Lucart Kft. is a converting-only facility and consequently imports reels of paper to be converted from the other branches of the Group. It also serves as a distribution hub for Eastern Europe for finished AFH products, some of which are produced in other facilities of the Group. Some finished products will be gradually moved to the Nyergesújfalu site in the near future.

The regulatory system of the Code of Ethics, with its principles of legality, loyalty, transparency, impartiality and independence, is implemented in all relationships with stakeholders: employees, customers, suppliers, associations, authorities, shareholders and citizens.

CUSTOMERS

SUPPLIERS

GEOGRAPHICAL DISTRIBUTION OF PURCHASES

Percentage of purchases concentrated on local suppliers in relation to the most significant operating facilities.

>

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LUCART S.P.A. LUCART S.A.S.LUCART TISSUE & SOAP S.L.U.

LUCART KFT.

Italy 61% France 54% Spain 58% Hungary 16%

Abroad 39% Abroad 46% Abroad 42% Abroad 84%

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>Lucart is an equal-opportunity employer. Recruitment is based on professional qualifi cations, abilties, merit, skills and experience, with no discrimination for religion,gender, race, political beliefsor trade-union affi liation.

Lucart considers any reports which turn out to be clearly unfounded and specious and which have the purpose of causing harm, disadvantage or detriment to colleagues and/or associates as tantamount to a breach of discipline.

PERSONNEL AND INTERNAL RELATIONSHIPS

At its core, Lucart Groupis geared towards people.

This is why Lucart safeguards and promotes their value, growth and success to improve and increase assets and competitiveness.

>OCCUPATIONAL SAFETY TRAINING

Lucart provides and guarantees its employees suitable training on occupational safety.

The required training is planned when a new employee joins the company by homogeneous category group (identifi ed in the risk assessment document).

The “Mandatory worker training course” precedes any operational activity and represents the fi rst training course in the company.

This type of training can last 8 or 16 hours, depending on the homogeneous category group.

The operatives in charge of the Facility Protection and Prevention Department inform the Human Resources Department of the activities that the new employee will carry out.

The company has identifi ed Safety Roles which are associated with a specifi c

training course that the Human Resources Department will activate for the specifi c employee. Therefore, employees receive both basic mandatory training and refresher courses according to current law.

This training course is not only attended when new employees join, but also if there is a change in tasks and/or Safety Role.

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> TRAINING AND HORIZONTAL TECHNICAL SKILLS

All training courses which are not part of the occupational safety programme are planned following needs analysis.

The Human Resources Department, in collaboration with the individual Business Departments, defi nes the requests for training requirements for the Group’s employees during the annual planning.

The economic aspect of the requests made is quantifi ed and the budget estimate is verifi ed. Based on the training

priority criteria and fair resource allocation, the Human Resources Department plans the training programmes to be implemented by choosing the appropriate professionals with whom they will defi ne specifi c content and manage the organisational aspects of the intervention.

Any additional requests that emerge after the initial collection of training requirements or due to changes in organisational, technological and regulatory perspectives are evaluated and discussed

accordingly by the Human Resources Department in conjunction with the department managers.

The training programme implemented for individual employees is not standardised for the type of business role but it is structured on a case-by-case basis, according to knowledge and skills to bridge any gap between what is expected and required by the role in terms of technical knowledge and horizontal skills.

>LUCART ACADEMY

The Lucart Academy project was launched at the end of 2019. The in-house training programme aims at consolidating the knowledge of young Lucart engineers on technical and management issues and which is followed by several tutors identifi ed mainly in the Manufacturing, Engineering and R&D areas.

The staff involved will follow a process of training and coaching both in company departments and in the classroom, taking part in specifi c modules of the Paper Master Course and the new Master's Degree Course in Paper and Cardboard Technology and Manufacturing which is about to be kicked-off at the University of Pisa.

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>

>SKILL MAPPING

We fi rmly believe that planning and formalising the process by which workers’ skills are assessed adds signifi cant value to our company. It is an act of transparency, clarity and loyalty that helps the organisation and its people to be fully aware of the values in which we believe and of the relationship styles that we intend to promote to improve the well-being of people and their performance.

In other words, Lucart views the Human Resource assessment as a process that guides people and helps them enhance their particular useful skills, improve their results and increase the value of the human capital.

Skill mapping is the process by which we assess the soft and technical skills of Lucart employees with the goal of identifying both potential areas of improvement and strengths to be enhanced. It is also used as a guide for people to the company’s strategic behaviours (Evaluation and Improvement).

Loyal to this vision, Lucart has structured the skills assessment

process, extending its scope and fi ne-tuning its tools, aware that this is a constantly changing process, both with regard to the underlying methodological assumptions and technological evolution, which will make it possible to simplify the administrative part of the process and will support users (those in charge of assessing and the assessed person) in reading, analysing and interpretingthe assessments made.

All employees, executives and managers of the Italian facilities were assessed in 2019.

The assessment plan was simplifi ed and made more objective with respect to previous editions, with the inclusion of nine soft and three technical skills. A description of the assessment that corresponds was clearly identifi ed for each score. The fi nal addition was that of the self-assessment tool. More in detail, each person is asked to evaluated their own soft and technical skills and this is then assessed by the person's manager.

The assessment (conducted by the person being assessed and the person in charge of assessing) is always followed by feedback, in which all managers are invited to share their thoughts with their collaborators, making this a moment of exchange on how employees assess themselves and are assessed by their managers. The explicit goal of this phase is to have a positive impact on the development and improvement of behaviours, performance and personal growth.

> PERCENTAGE OF EMPLOYEES WHO RECEIVED A REGULAR PROFESSIONAL DEVELOPMENT ASSESSMENT BY CATEGORYAND GENDER

QUALIFICATION YEAR M W

Manager

2017 96% 85%

2018 92% 78%

2019 83% 59%

White collar

2017 94% 91%

2018 62% 75%

2019 76% 76%

Blue collar

2017 16% 57%

2018 12% 33%

2019 13% 37%

Over the next two years, the process will be extended, using the same tools, to all Group companies, to standardise and align behaviour mapping and goals towards a shared vision that is consistent with the strategic objectives of the company.

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>INTERNSHIPS

Lucart is convinced that the quality of processes and products is closely linked to that of its people’s skills. This is why we plan and implement internal programmes of development and partnership with external training organisations to facilitate and consolidate the development of our employees’

skills and help young people build professional skills that they can use in our production plants and in the local economy.

In this sense, many collaborations have put in place with technical schools, in Italy, France, Hungary and Spain, to guide young people by promoting training courses on skills that may be used in the paper industry.

Furthermore, many of our collaborators bring their knowledge directly to the schools, holding lessons and organising seminars on the production and transformation of paper. The goal is to help students understand and recognise the practical application

of the theoretical concepts they learnt during their studies.

In addition to offering careers guidance in schools, Lucart collaborates in preparing technical syllabuses and inviting students to join internship programmes. The latter step is fundamental for consolidating the theoretical skills acquired at school and integrating them with direct experience in our company’s production plants and laboratories. These exchanges represent, among other things, a unique opportunity for the company to come into contact with many potential interested candidates who, in the future, will become our best-qualifi ed technicians.

>TECHNICAL HIGH SCHOOLS (ITS)

In 2019 Lucart, together with Assocarta, Confi ndustria and other companies in the Lucca area, completed the design and start-up of the fi rst ITS - Paper school in Tuscany, in the scope of the Foundation that oversees the provision of courses autho-rised by Regional authorities. Specifi cally, the course aims to train highly qualifi ed people for

operating in production in the paper industry.

After having contributed to the design and organisation of the course, Lucart will continue its partnership in ITS training also with day-by-day activities, specifi c lectures by technical managers and training in the company to students through specifi c internships.

> PAPER MASTER COURSE AND MASTER'S DEGREE COURSE IN PAPER AND CARDBOARD TECHNOLOGY AND MANUFACTURING

Lucart has been a partner of the Celsius Paper Master Course in Lucca for many years and in 2019 contributed to the project with classroom lessons held by company employees and a scholarship dedicated to our colleague Francesco Sodini who

died in tragic circumstances in 2015. The Paper Master Course will be fl anked and partly replaced by the new Master's Degree Course in Paper and Cardboard Technology and Manufacturing at the University of Pisa in 2020.

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>

RELATIONS WITH TRADE UNIONS

Lucart has always maintained a structured Industrial Relations system with the Unions, based on a continuous constructive comparison in accordance with the current national and international regulations. In addition to the local and provincial level, the Group’s Industrial Relations are present

within the EWC-European Works Council.

In the Italian companies of the Group, the National Collective Employment Agreement is applied to all employees. Furthermore, in every Italian facility there are second level agreements.

In the Group’s foreign affi liates, the employment relationship is governed by collective bargaining in France and Spain (for all employees) and by an individual one in other countries.

102-41403-1

403-4403-9

GRISDGs

The growing involvement of workers and constant efforts to increase their awareness on safety issues in the company have led to a reduction in injury frequency and severity indexes.

Consolidating positive relationships with plant and local trade unions has made it possible, by mutual agreement, to pursue increasingly ambitious targets regarding occupational safety (covered by BS OHSAS18001:2007 integrated certifi cation) and protecting workers’ health. The integrated BS OHSAS 18001:2007 certifi cation of the Group's Italian plants will migrate to ISO 45001:2018 during 2020.

Lucart is committed to eliminating work-related accidents and occupational illnesses, assuring a healthy and safe workplace for its employees and anybody working in its plants and offi ces. Structured and integrated systems have implemented to achieve this target, within which the Lucart

Safety Policy is laid out, implemented and monitored.

In particular, accidents are monitored in all the production facilities of the Group by recording the reference indicators, such as NUMBER of ACCIDENTS during the examined period, FREQUENCY INDEX1

and SEVERITY INDEX2.

Particular attention is devotedto recording and analysingnear-misses to design and implement the necessary corrective actions in accordance with the principle of prevention.

All the above-mentioned activities are carried out in close cooperation with the Supervisory Body according to Italian Legislative Decree 231/2011.

A Safety Committee

periodically meets with the participation of all key players, including the employer.

The committee reviews all results, comparing them with the objectives and defi nes the necessary strategic and operative actions. Each production facility is also equipped with clearly-defi ned analysis and control tools such as the Safety

Meetings, department and area Audits, Improvement

and Training Programmes.

Trade Union Representatives of the individual plants also take part in the Safety Meetings.

BESTPRACTICE

>HEALTH AND SAFETY

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The FI (Frequency Index) and SI (Severity Index) indicator trends for all Lucart Group production facilities are shown below.

>ACCIDENT INDEXES 2019

>FREQUENCY1 AND SEVERITY2 INDEXES

>“OBIETTIVO ZERO”

In recent years, all the Italian plants have been considerably successful in reducing work-related accidents and Lucart retained excellence in this area also in 2019. Two Lucart plants (Avigliano and Torre di Mosto) received the coveted "Obiettivo Zero" award promoted by Fondazione Lazzareschi, while other plants have distinguished themselves for high improvement rates compared to previous years.

AVIGLIANO: OVER 2500 ACCIDENT-FREE DAYS

A special mention certainly goes to the plant in Avigliano (ITALY), which as of 2020 reported more than 2500 days without injuries. The solutions adopted in the facility for effective accident prevention were implemented as benchmarks for all other facilities in the Group.

PRODUCTION PLANT FI SI

Avigliano 0.00 0.00

Castelnuovo di Garfagnana 9.30 0.36

Diecimo 10.55 0.69

Porcari 18.94 0.31

Torre di Mosto 0.00 0.00

Laval sur Vologne 15.48 0.39

Nyergesújfalu 19.43 0.16

Aranguren 32.72 1.01

Artziniega 15.64 0.11

Güeñes 47.14 2.01

Altopascio 0.00 0.00

TOT. 14.62 0.48

2500Accident-free

daysBEST PERFORMANCE

The indices only include employees of companies with production facilities and do not distinguish by gender because most of the women are employed in the offi ces. 1 Frequency Index (FI): Number of accidents/working hours x 1,000,0002 Severity Index (SI): Accident-related missed days/working hours x 1,000

Fre

quency a

nd S

everity

Indexe

s

FI SI

0

5

10

15

20

201920182017

14.62

0.48

11.96

0.36

18.79

0.65

Year

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ASSOCIATIONS

Lucart fosters associative relationships and partnerships with profi t and non-profi t organisations with which it shares common values and interests. In particular, we would like to mention:

ELLEN

MACARTHUR

FOUNDATION Member

The world's largest organisation to acceleratethe transition to the circular economy.

FONDAZIONE

SODALITASLandmark organisation in Italy for Corporate Sustainability.

UNIVERSITY OF

GASTRONOMIC

SCIENCES OF

POLLENZO

UNISG is the University that forms the innovative professional fi gure of Gastronomy Expert with critical and holistic knowledge of the agri-food sector, who can work to guide production, distribution and consumption of food towards correct, sustainable choices.

SCUOLA

SUPERIORE

SANT’ANNA

DI PISA

Public University Institute with special status operating in the fi eld of applied sciences.

UNIVERSITY

OF PISAUniversity founded in 1343 in Pisa with 20 departments.

ITS PRIME TECH

ACADEMY

Foundation that holds two-year post-graduate courses for training specialised technicians.

ICESP Italian stakeholder platform for the circular economy.

SLOW FOOD

A non-profi t international association committed to restoring the value in food, respecting those who produce it, in harmony with the environment and ecosystems, capitalising on the knowledge protected by local areas and local traditions.

FEE - ECO

SCHOOLS

International certifi cation programme for schools aiming to promote sustainability through environmental education and the ecological management of school buildings. It is promoted by the Foundation for Environmental Education.

CONFINDUSTRIAThe leading association representing manufacturing and service companies in Italy.

ASSOCARTATrade organisation that brings together, represents and protects paper, cardboard and pulp manufacturers in Italy.

102-12102-13

GRISDGs

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COMIECO

National Consortium for the Recovery and Recycling of Cellulose-based Packaging. Its purpose is to recycle and recover cellulose-based packaging.

EUROPEAN

TISSUE

SYMPOSIUM

The largest independent non-profit trade association that defends the interests of the tissue paper product industry in Europe.

AFIDAMPFAB

A company that brings together and represents the different components of the professional cleaning industry in Italy. Members include manufacturers, importers and distributors of products, machinery, paper and equipment, as well as other organisations of the industry.

GREEN ECONOMY

NETWORK

Network promoted by Assolombarda Confndustria Milano Monza and Brianza to stimulate new alliances between companies offering products, technologies and services for environmental and energy sustainability to increase the visibility of their skills.

EDANAInternational association representing the industries in the non-woven sector.

COPACEL French association representing companies in the paper industry.

PAPEST Association of paper mills in eastern France.

REVIPACFrench organisation for collecting and recycling paper and cardboard packaging.

REVIGRAPH French industry organisation involved in the recovery of graphic paper.

GROUP’HYGIÉNEFrench association of manufacturers of personal care, health and cleaning products.

ASPAPEL Spanish association of cellulose and paper manufacturers.

CLUSTER PAPEL Spanish association of paper manufacturers and ancillary industries.

PROETICAA non-profit association that promotes events to promote Corporate Social Responsibility.

MAKE A WISHAn NGO that grants wishes of children aged between 3 and 7 years with serious illnesses.

IPPRInstitute for the promotion of recycled plastic for manufacturers and retailers of recycled plastic and relative products.

CCIU

The Italian chamber of commerce for Hungary is a non-profit association based in Budapest where the Italian-Hungarian business community meets, comes together and evolves.

ITALIAN

CULTURAL

INSTITUTE

The objective of the Italian Cultural Institute of Budapest is to promote and disseminate Italian language and culture by organising cultural events that facilitate the circulation of ideas, arts and science.

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RELATIONS WITH GOVERNMENT AGENCIES

CONTRIBUTIONS, DONATIONS, SPONSORSHIPS AND GIFTS

In relationships with the government agencies, Lucart pays special attention to maintaining full compliance with national and international regulations in force. Lucart also commits to fulfil all bureaucratic procedures related to every action, behaviour, agreement or negotiation/ assignment procedure, so that all Lucart conduct focuses on maximum transparency, fairness and legality.

During pending or requested business negotiations, or in commercial relations with the government agencies, the parties representing Lucart are required to behave in such a manner not to influence the counterpart’s decision unduly.

Activities related to negotiation management, taking on

commitments and establishing relationships of any kind with government agencies are restricted exclusively to appointed, duly authorised internal persons. Collusive behaviours and practices of any nature or kind, active or passive corruption are forbidden.

Considering or proposing job and/or commercial opportunities which may personally or indirectly favour employees of the government agencies or requesting or obtaining confidential information which may jeopardise the integrity or the reputation of both parties is not allowed. During the course of business relationships, compliance shall be maintained with what was agreed upon in the contract, avoiding

unauthorised replacements and putting in place adequate control and safeguard mechanisms, cooperating only with competent and suitable persons.

The same directives valid for company employees are applied to any consultants or a third-parties representing Lucart in dealings with the government agencies, as far as these subjects and their personnel are concerned.

In case of controls by the Supervisory Authority, Lucart guarantees the utmost cooperation and assistance, by aiding the authorities during the inspections and striving to respond to and carry out the requests submitted in a timely fashion.

Lucart may accept requests for contributions only from expressly non-profit entities or associations.

These contributions must be provided for activities of a high cultural and/or social level in line with the company’s philosophy. As far as donations are concerned, Lucart does not allow any kind of gift which may

be interpreted as exceeding normal commercial or courtesy practices, or in any case aimed at acquiring preferential treatments in the performance of any activity it is connected with.

Furthermore, any kind of gift to Italian and foreign civil servants, or to their families, which may influence independent judgement or persuade to

procure an advantage of any nature is forbidden.

For the sake of precision, this rule concerns promised or offered gifts as well as received gifts. Gift here means any kind of benefit (free entrance to conferences, promising a job offer, advantage or benefit of any kind, etc.).

413-1

GRI

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REDUCTION OF SPECIFIC CO2

EMISSIONS

- 6.8% vs. 2014

REDUCTION OF WASTEPER TONNE

OF PAPER MADE

- 13.8% vs. 2014RECOVERY

WASTE

+ 10% vs. 2018

REDUCTION OF SPECIFIC NOx EMISSIONS

- 16.9% vs. 2014REDUCTION OF SPECIFIC

ELECTRIC CONSUMPTION

- 8.1% vs. 2014

USE OF PAPERFOR RECYCLING

+ 2% vs. 2018

REDUCTION OF SPECIFIC WATER CONSUMPTIONS

- 13.3% vs. 2013

M

THE ENVIRONMENTWe believe in the value of sustainability, in circular

production that protects the resources of the planet while respecting present and future generations.

301-2

302-1

302-3

302-4

303-1

305-1

305-2

305-4

305-5

305-7

306-2


GOALS (SDGs)

GRI STANDARDS

>

3.1

ENVIRONMENTAL IMPACT ASSESSMENTTo pursue the continuous improvement of the environmental performance of its plants, Lucart has implemented an accurate Environmental Management System and constantly monitors compliance with the procedures defined by the system itself. Lucart pays particular attention to assessing the environmental impacts of its activities in order to identify significant ones.

To improve the environmental impact of its products, Lucart periodically carries out specific product life cycle analyses using third parties according to internationally recognised standard methods. The analyses

consider the entire life cycle of the product (from cradle to grave) from raw material acquisition to end-of-life, including manufacturing and distribution.

RESOURCES

RAWMATERIALSEXTRACTION

PRODUCTION

USE

DISTRIBUTION

END-OF-LIFE

LIFE CYCLE ASSESSMENT

(LCA)

3.2ENVIRONMENTAL PRODUCT DECLARATION (EPD®)

Lucart conducted an EPD® analysis, based on an LCA (Life Cycle Assessment) study, which defines the consumption of resources (materials, water, energy) and the impacts on the surrounding environment in the various phases of the product life cycle, on two toilet papers made by the company, comparable by grammage, number of plies, number and length of pieces, one of which made from pure virgin cellulose fibres and the other from fibres derived from paper for recycling in 2018.

To read the Declaration in full, please see: http://www.environdec.com/en/Detail/epd1491

During the process for obtaining the EPD® declaration and the LCA study that represents its scientific basis, Lucart S.p.A. sought the technical and methodological support of the

Scuola Superiore Sant’Anna di

Pisa and its spin-off Ergo s.r.l.

The analysis was certified by a third-party body.

The Environmental Product Declaration (EPD) is a voluntary certification scheme, developed in application of UNI EN ISO 14025:2010. It is a tool for communicating objective, comparable and credible information on the environmental performance of products and services. The performance, reported in the EPD, must be based on Life Cycle Assessment (LCA) in accordance with the ISO 14040 standards, which is the methodological basis for the objectivity of the information provided. The main objective of an EPD is to provide relevant, verified and comparable information on the

environmental impact of a product or service.

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-25%kg CO

2

670

1,171

290

85

43

Kg

Kg

Kg

KgKg

PRODUCTION

PACKAGING

DISTRIBUTION

END-OF-LIFE

RAW MATERIALS

30%

51%

13%

4%2%

160

1,167

277

564141

Kg

Kg

Kg

KgKg

PRODUCTION

PACKAGING

PRODUCTIONEND-OF-LIFE

RAW MATERIALS9%

69%

16%

3%2%

VIRGINCELLULOSE

RECYCLEDFIBRES

RECYCLED TOILET PAPER

VIRGIN CELLULOSE

TOILET PAPER

VS

ENVIRONMENTAL IMPACTS

kg of fossil CO2 emitted

CO2 emissions in the life cycle of recycled toilet paper are 25% lower than the emissions of virgin cellulose toilet paper, with a reduction of 556.85 kg of CO2 per ton of paper produced.

Data are calculated on 1,000 kg of paper

-23%m3

water


VIRGIN CELLULOSE

TOILET PAPER

54

22

47

1

0.2

m3

m3

m3

m3

m3

PRODUCTION

PACKAGING

DISTRIBUTION

END-OF-LIFE

RAW MATERIALS43%

18%

38%

1%0%

4

46

45

1

PRODUCTION

PACKAGING

DISTRIBUTIONEND-OF-LIFE

RAW MATERIALS

m3

m3

m3

m3

m3

0.1

4%

48%

47%

1%0%

VIRGINCELLULOSE

RECYCLEDFIBRES

VS


m3 of water consumedWater consumption in the life cycle of recycled toilet paper is 23% lower than that of virgin

cellulose toilet paper, saving 28.35 m3 of water per ton of paper produced.



-80%renewableresources


VIRGIN CELLULOSE

TOILET PAPER

1.4

24

1,006

0.3

KgKg

Kg

KgKg

PRODUCTION

PACKAGING

DISTRIBUTION

END-OF-LIFE

RAW MATERIALS

4,088

18

1,051

1

0.1

Kg

Kg

Kg

KgKg

PRODUCTION

PACKAGING

DISTRIBUTION

END-OF-LIFE

RAW MATERIALS

0.1

79%

0.3%

20%

0.01%0.002%

0.1%2%

97%

0.03%0.01%

VIRGINCELLULOSE

RECYCLEDFIBRES

VS


kg of renewable resourcesThe consumption of renewable resources in the life cycle of recycled toilet paper is 80%

lower than virgin cellulose toilet paper, adding up to a saving 4,125.82 kgof wood per ton of paper produced.


>

3.3

RAW MATERIALS

>BREAKDOWN BY TYPE OF RAW MATERIAL

Virgin cellulose45%

Paper for recycling55%

Lucart makes paper from both virgin cellulose and paper for recycling.

The Company pursues the line of sustainability of its paper by increasing the percentage of paper for recycling used compared to virgin cellulose, compatibly with market demands. In 2019 there was a further 2% increase in recycled paper compared to last year, accounting for 55% of the total production mix. This result consolidatesthe trend that for many years has seen the percentage of recycled paper used in the company

exceed 50% of the total mixof fi bres used.

The processes and technologies implemented in the plants make it possible to use a wide range of recycled materials including cellulose fi bres in beverage cartons (Natural Project).The success of the Natural line saves virgin fi bres by giving new life to the fi bres present in food beverage containers.

In the Porcari, Diecimo, Laval sur Vologne and Aranguren plants, paper is made from both virgin cellulose and paper for recycling. The plant in Castelnuovo di Garfagnana processes mainly virgin cellulose and small percentages of top-quality paper for recycling.

The Avigliano plant uses only virgin cellulose for the manufacture of airlaid paper.

The Torre di Mosto, Nyergesújfalu and Artziniega plants are dedicated exclusively to converting.

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+2%use of paperfor recycling

vs. 2018

ENVIRONMENTAL IMPROVEMENT

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VIRGIN CELLULOSE

The virgin cellulose used in the company comes

from supply chains managed according to eco-sustainable criteria, i.e. produced by companies that adopt sustainable

forest management systems compling with internationally recognised certification schemes, thus ensuring the continuity of the forest ecosystem without altering its balance.

The choice of suppliers, carefully selected according to Lucart standards and the procedures set up by the company management systems, means that the company avails of producers who follow recognised sustainable forest management standards (PEFCTM, FSC®, SFI® etc.) in compliance with EU Timber Regulation (Reg. n. 995/2010 as amended and supplemented) and international regulations.

PAPER FOR RECYCLING

Paper recycling ensures better use of available resources and a lower overall environmental impact.

The paper for recycling undergoes state-of-the-art mixing and deinking processes without the use of polluting substances. The separation processes are

mainly mechanical and thermal

to make high-quality paper. The paper for recycling used in Lucart production facilities, meets the requirements of the standards recognised by the PEFCTM and FSC® certification systems, and UNI-EN 643 standards.

> Tetra Pak®-type beverage cartons

> Paper for recycling

>

>

> Virgin cellulose

81

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>ORIGIN OF RAW MATERIAL

NORTH AMERICA

EUROPE

SOUTH AMERICA

0

20

40

60

80

100

20192018

18%20%

95%94%

PAPER FOR RECYCLING

In 2019, 79% of European paper for recycling originated in Italy, France and Spain, the countries where the largest operating facilities are located.

EUROPE

VIRGIN CELLULOSE

In 2019, 45% of European cellulose originated in Italy, France and Spain, the three countries where the largest operating facilities are located.

12%8%5%

0

20

40

60

80

100

6%

20192018

NORTH AMERICA

SOUTH AMERICA

70%72%

0%0

20

40

60

80

100

0%

20192018

Virgin cellulose

Paper for recycling


1.1

WATER RESOURCES

The paper production process requires large amounts of water.

Lucart plants use, for their own industrial production, water taken from wells located within the perimeter of the facility and, in some cases, also taken from surface water upon authorisation by the competent Authorities. The water fromthe municipal water supplyis mainly for civil use.

>WATER SUPPLY SOURCES

Groundwater

Surface water

Aqueduct 71%

27%

2%

The desire to protect water resources, combined with the production needs of the paper manufacturing process, has led the company to invest in processes aimed at optimising consumption, encouraging the recovery of process water for reuse for industrial purposes. Furthermore, most of the facilities are equipped with

wastewater treatment plants that guarantee the quality of the water fed into the receptors in compliance with the authorised limits.

The total water consumption shown in the graph below varies according to production capacity, which has grown signifi cantly in recent years.

>OPTIMISATION OF WATER CONSUMPTION

Millions

of m

3

0

1

2

3

4

5

20192018 Year2017

4.113.82

2.96

TOTAL WATER CONSUMPTION

In terms of water resources,Lucart has always been committed to:

> favouring and providing for water recycling;

>monitoring the quality of waste water;

> monitoring consumption in the different stages of the productive process;

>optimising water consumption in all stages of the productive process.

3.4303-1

GRISDGs

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>M

3 / T

onne o

f paper

pro

duced

8.5

9.0

9.5

10.0

10.5

11.0

11.5

12.0

201920182017

11.4411.51

9.69

Year

SPECIFIC WATER CONSUMPTION

Reusing water produces a lower environmental impact, namely:

>reduction of the extractionof aquifer water resources;

>reduction of the extraction of surface water resources;

>resource consistency and reliability as a result of purifi ed water produced on an ongoing basis;

>reduction in wasting natural resources.

> WATERRECYCLING

The reduction in specifi c water consumption in 2019, compared to 2018, confi rms that the measures implemented to optimise water consumption in the newly acquired foreign plants (Spain) are beginning to produce the expected results.

The specifi c water consumption, although overall is perfectly in line with those of the Best Available Technologies (BAT) in the sector, has different values between the various production sites according to the interventions carried out or planned on the production facilities. This for Lucart represents an important focus of intervention

on which important investments and improvement objectives for the coming years are already underway.

>LOWER CONSUMPTION

A system for the recovery of first rainwater for industrial use is active at the Avigliano plant as part of the activities for the protection of drinking water resources and water consumption optimisation.

The water is collected from the roofs and the first part of the rain in the yards. After an appropriate preliminary treatment, the water is reused for washing the sheets and for auxiliary production needs.

BEST PRACTICE

> Specifi c water

consumption decreased

by 13.3% vs. 2013


-13.3% water

consumptionvs. 2013

In one year we

recover about

3,000 m3 of water,

equal to 6% of the

annual consumption of

water supplied for industrial

use at the Avigliano site.

3,000 m3

rainwater recovered

84


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1989 Installation of the fi rst turbine with a power outputof 11 Mw at the Porcari plant

1996 Diecimo plant turbine installation with 10.8 Mw power output

1998 Installation of the second turbine with a power of 5 Mw at the Porcari plant

2015 Upgrade of the turbine at the Castelnuovo di Garfagnana plant with 7.5 Mw capacity

2019 Installation of second turbine with 12.5 Mw power output at the Diecimo plant

Lucart installed an innovative gas turbine cogeneration plant in the Diecimo facility, which is one of the most technologically advanced cogeneration plants, at the end of 2019.

The NovaLT12 gas turbine, developed and produced in Italy by Baker Hughes - Nuovo Pignone, can output a power of 12.5 Mw with a cogeneration (electrical+thermal) effi ciencyof 85%.

The effi ciency of the new turbine, whose effects will be appreciated from 2020 onwards, will allow the reduction of CO2

and nitrogen oxides (NOx) emissions at full capacity.

ENERGY RESOURCES

WE HAVE BEEN SELF-PRODUCING ENERGY AND HEAT SINCE 1989

Lucart was one of the fi rst paper manufacturing groups in Europe to focus on systems to self-generate electricity and heat through cogeneration plants powered by methane gas.

The plant produces the electricity needed by the production facility on-site. The heat from the turbine exhaust fumes, recovered in a boiler, generate the steam needed for the paper making

process and for dehydrating process sludge.

The cogeneration plant installed at Diecimo joins the cogeneration plants already present at the Porcari and

Castelnuovo di Garfagnana plants, confi rming the commitment of Lucart for electricity self-productionand energy effi ciency.

31 Mw

total power produced

3.5302-1302-3

302-4

GRISDGs

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> SPECIFICENERGY CONSUMPTION+ PROCESSED (INTENSITY)

Gj/

t pro

duced +

pro

cess

ed

8.22

8.24

8.26

8.28

8.30

8.32

8.34

8.36

201920182017

8.27

8.348.35

Year

The energy balance of the Group is made up of electricity purchased from the grid, diesel fuel consumed for industrial purposes, methane purchased from the network, electricity produced from renewable sources and electricity sold to the grid. Electricity is mainly

purchased by the production facilities that do not have an in-house methane gas-fi red cogeneration plant. The perimeter does not include diesel fuel for forklifts or other vehicles used for internal mobility, but includes consumption relating to heating in offi ces and work areas.

>TOTAL ENERGY CONSUMPTION (DIRECT + INDIRECT)

PRODUCTIVE UNIT 2017 2018 2019

PURCHASED EE GJ 447,644.83 582.930,98 678,394.91DIESEL FUEL GJ 113.32 113,52 119.48

NATURAL GAS GJ 3,823,197.44 4.061.401,74 4,280,802.02

EE PRODUCED FROM RENEWABLE SOURCES GJ 4,536.18 4.055,99 4,034.93

TRANSFERRED EE GJ -22,965.80 -35.878,02 -23,986.69

TOTAL GJ 4,252,525.98 4.612.624,22 4,939,364.65

Purchased EE Diesel Fuel Natural Gas Transferred EE

-1,000,000

0

1,000,000

2,000,000

3,000,000

4,000,000

5,000,000

2017 2018 2019

EE produced from renewable sources

86

> Specifi c energy

consumption decreased

by 8.1% vs. 2014


-8.1%energy

consumptiondecreased by

vs. 2014


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The signifi cant energy consumption, typical of the paper industry, is essentially due to the requirements of operating paper machines.

One of the goals of Lucart is to constantly improve the energy effi ciency of its production processes.

Listed by the side are someof the actions adoptedin the Group plants thatresulted in a reductionof energy consumption(non-exhaustive list).

>ENERGY EFFICIENCY IN THE PRODUCTION PROCESSES

>FURTHER IMPROVEMENT ACTIONS


* Saving with respect to the consumption using conventional lights. CO2 calculated using the specifi c emission factor referred to the self-production of EE per Diecimo and the emission coeffi cients of the national grid for the other sites.

>Effi ciency of gaseous effl uent removal and control systems at

Diecimo, which will be appreciable from 2020 onwards, through:

• replacement of wet scrubber bag fi lter equipment on a paper mill rewinder;

• reduction of CO emissions by optimising the combustion air regulation of paper machine hood burners;

• reduction of NOx emissions with the installation of a new generation turbine to replace the current one.

> Optimisation in gas

consumption through:

• replacement of the PM5 and PM6 Yankee cylinders at end of 2019 and beginning of 2020in Diecimo the effectsof which will be appreciated from 2020;

• heating interventions in the converting department of Torre di Mosto;

• scrapping of gas trucks in favour of electric trucks with an estimated annual gas consumption saving of almost 8,000 kg at the Hungarian plant;

• introduction of a heat exchanger to optimise gas consumption in the French plant.

>Replacement of conventional diesel trucks with electric trucksat the Diecimo plant, reducing the presence of traditional trucksto 49% of total trucks in the facility.

> Progressive removal of

asbestos roofi ng: 1,040 m2

in the Castelnuovodi Garfagnana facility.

> Replacement of traditional lights with high-effi ciency,low-consumption LED lamps in the Castelnuovo di Garfagnana, Diecimo, Avigliano, Torre di Mosto and Nyergesùjfalu plants during 2019, which resulted in annual savings of over 238,000 kWh (859 GJ/y) corresponding to a total of -94 tCO2e*

>Automatic management of lights

in the MAV (Vertical Automatic

Warehouse) at the Torre di Mosto plant which allowed a reduction of about 32,000 kWh/y (115 GJ/y) corresponding to a total of -11 tCO2e.

-94 tCO2e*

avoided emissions

-11 tCO2e

avoided emissions

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>

The Company also fulfilled its environmental commitment through the use of renewable energy sources, specifically with two photovoltaic plants installed, one in the Capannori territory (active since 2011) and one in the Avigliano plant (activesince 2013), whichavoided 785 tCO

2e*.

Thanks to the various energy saving measures implemented over the years, Lucart attained white certifi cates for 2019, too.

White certifi cates, also known as “Energy Effi ciency Credits”, are tradeable commodities that certify the achievement of energy savings in the end-use

of energy through measures

and projects to increase energy effi ciency.

A certifi cate is equivalentto saving one equivalentton of oil (TOE).**

>RENEWABLE SOURCES

* Source: ISPRA_RAPPORTO 303/2019 _ “Atmospheric emission factors of greenhouse gases and other gases in the national electrical sector and in the main European Countries”.

** Source: GSE

Emissions avoided thanks to the photovoltaic installations

in Capannori and Avigliano


-785 tCO2e

avoided emissions

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3.6

* Source: http://www.ecotransit.org. Comparison of total emissions from the use of the train vs. lorries (TTW “tank-to-wheel”) during use.** http://www.fl uxys.com/belgium/en/About%20natural%20gas/fuelfortransport/LNGtrucks/LNGtrucks

LOGISTICS

>SUSTAINABLE MOBILITY

The “Sustainable Mobility:

transferring transport of raw

materials from road to rail”, project to use the railway network to signifi cantly reduce road transport of raw materials and end products.

The project was presented in 2015 and continued in 2019. The project involves the Diecimo production facility, which has an internal railway station that we have been using for years, and the production facility in

Castelnuovo di Garfagnana.

Lucart is working with the Municipality of Castelnuovo, with the Tuscany regional authorities and with RFI to restore the Castelnuovo di Garfagnana railway station. An agreement allowing works to start was signed in April 2019.

The number of freight cars for the transporting fi nished and semi-fi nished products last year suffered from the deteriorated quality of service offered,

motivating the company to use conventional means of transport to guarantee delivery deadlines agreed with the customers. The use of trains allowed us to avoid emitting 544 tCO

2e* into the

atmosphere.

The calculation included the freight cars used for delivering the fi nished product from an external platform.

IMPROVEMENT GOAL

REDUCTION TO ZERO of particulate emissions

REDUCTION of ** CO2 by 12%

for transporting goods to and from the Altopascio Logistics Hub.

0

200

400

600

800

1,000

1,200

1,400

1,600

20182017

911

700

1,390

Num

ber

of fr

eig

ht cars

use

d

2019 Year

NUMBER OF FREIGHT CARS USED

A project for gradually replacing traditional means of transport to and from the Logistics Hub with nest-generation vehicles fuelled by LNG (Liquifi ed Natural Gas) has been implemented.

In 2019, 50% of the trips made to and from the Altopascio Hub were made by LNG vehicles.These trips avoided the release of 7 tonnes of CO2eq

(LNG vs EURO V) into the atmosphere.

-544 tCO2e

avoided emissions

SDGs


-7tCO2e

avoided emissions

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3.7

EMISSIONS INTOTHE ATMOSPHEREThe atmospheric emissions of a paper production facility are necessary for process continuity but, an effi cient use of energy, a rational use of raw materials and the presence of technologically advanced abatement plants that comply with Best Available Technologies (BAT) make it possible to achieve results from the point of view of environmental protection.

The main sources of atmospheric emissions are cogeneration plants, paper drying plants, sludge drying plants and suction points in production areas to protect the health and safety of workers.

All atmospheric emission plants are managed in compliance with the Integrated Environmental Authorisations (IEAs) issued by the competent authorities and, where applicable, constantly monitored through suitable Continuous Emission Monitoring Systems (CEMS).

Combustion plants use methane gas, which is the fossil fuel with the lowest environmental impact both in terms of energy effi ciency and because it avoids the release of secondary pollutant compounds, such as SO2 e H2S.

The following graph shows direct and indirect CO2 emissions. Direct emissions (purpose 1) originated exclusively from the combustion of fuels (mainly natural gas and a minimum of diesel) for industrial uses and were calculated in accordance with the Emission Trading Directive, using standard or specifi c national coeffi cients according to the category of the plant and the required levels.

Indirect emissions (purpose 2) are CO2 emissions deriving from the purchase of electricity from the national grid. For the calculation, we used the emission coeffi cients updated in 2017* for the Italian

CO2 EMISSIONS

t C

O2

Purpose 1 (direct) Purpose 2 (indirect)

0

50,000

100,000

150,000

200,000

250,000

300,000

20182017

40,034

237,618

35,849

227,323

25,089

215,206

2019 Year

* Source TERNA_ENERDATA_CONFRONTI INTERNAZIONALI CO2 emissions related to Gross production_Total_grams CO2/kWh

TOTAL CO2 EMISSIONS (DIRECT+INDIRECT)

> The trend of specifi c

CO2 emissions in 2019

confi rms a signifi cant

decrease.


production facilities. The factors notifi ed by the respective managers were used for those abroad.

-6.8% CO2

vs. 2014

305-1305-2 305-4

305-5305-7

GRISDGs

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Atmospheric emissions are limited to the cogeneration plant, the paper mill production departments, sludge drying and converting departments.

NOx emissions are generated largely by cogeneration plants and in smaller quantities by burners installed on paper machines.

It should be emphasised that the annual tonnage of the pollutant parameters (used to calculate the emission indices), with the exception of the data

>NOx EMISSIONS

KG

CO

2 / t p

roduced +

pro

cess

ed

Specific CO2 emissions (intensity)

2019 Year462

464

466

468

470

472

474

476

478

20182017

466.87

475.87

471.56

The intensity of specifi c CO2 emissions is calculated by taking into account the tonnes of paper produced at the paper mills and the tonnes of paper processed in converting areas.

SPECIFIC CO2 EMISSIONS (INTENSITY)

> Specifi c NOx emissions

decreased by 16.9%

compared to 2014.


-16.9% NOxvs. 2014

Tonnes

0

50

100

150

200

250

300

20182017

0.81

246.46

0.77 0.69

256.05 247.07

NOx (intensity) NOx (total)

2019 Year

TOTAL AND SPECIFIC NOx EMISSIONS

of the cogeneration plant, are calculated from the value indicated on the certifi cates of analysis issued by an external laboratory, which as prescribed, have an annual sampling frequency and therefore, besides not representing a whole year, they are closely related to the type of production carried out at the time of sampling.

Long-term targets for NOx emissions from power generation are inevitably linked to the full operation of the new turbine at the Diecimo

plant, which is scheduled to be completed by the end of the fi rst half of 2020.

>

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>

3.8

WASTE MANAGEMENT

The types of waste produced in the plants of the Group are mainly due to the production processes and partially due to the existing auxiliary activities (maintenance, internal logistics, administrative departments). The waste is managed according to the principlesof the EnvironmentalManagement System.

Typical waste from paper production process is mainly sludge and pulper waste.

WASTE PRODUCED

0

20,000

40,000

60,000

80,000

100,000

120,000

20182017

50,552

32,813

49,681

45,192

62,041

37,676

Total recovery Total disposal

Tonnes

2019 Year

WASTE RECOVERY

82

50,470

171

81

49,510

2019 Year

61,961

Non-hazardous Hazardous

10,000

20,000

30,000

40,000

50,000

60,000

70,000

20182017

Tonnes

WASTE DISPOSAL

05,000

10,000

15,000

20,000

25,000

30,000

35,000

40,000

45,000

50,000

201920182017

32,728

84

45,097

95

37,587

89

Non-hazardous Hazardous

Tonnes

2019 Year


-13.8%waste produced

per tonneof papervs. 2014

+10%waste recovery

comparedto disposal

vs. 2018

Wastedisposal

48%

Waste recovery

52%

2018

Wastedisposal

38%

Waste recovery62%

2019

306-2

GRISDGs

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units ofmeasurement 2017 2018 2019

Paper mill t 305,200 332,200 359,557

Converting t 204,372 220,831 235,298

> TOTALPRODUCTION


Water per tonne of paper produced

m3/t 9.69 11.51 11.44WATER RESOURCES>

2017 2018 2019

CO2 emissions intensity Kg CO2/t 471.56 475.87 466.87>

EMISSIONSINTO THE ATMOSPHERE

2017 2018 2019

Waste produced per tonne of paper produced

t/t 0.164 0.172 0.168> WASTE

2017 2018 2019

Total incoming/outgoing freight cars

n 1,390 700 911> RAIL HANDLING

FINAL QUANTITY BALANCE

3.9


Energy intensity Gj/t 8.35 8.34 8.27>

ENERGY RESOURCES

CO2

302-3

GRI

93

We communicate to build long-term relationships based on mutual trust. We share our commitment to improving peoples’ quality of

life and for a better environment with our stakeholders.

MARKETING AND COMMUNICATIONS

4.1

CORPORATE COMMUNICATION ACTIVITIESIn 2019, the Lucart Corporate Communications Offi ce developed the communication plan on all media deemed useful for sharing information, taking into account the stakeholder map and the materiality analysis described in chapter 1.

Specifi cally, actions aimed at involving personnel, school and university students and teachers, the citizens of the areas where production plants are located and journalists were prioritised. The main focus was on subjects related to recycling, the circular economy innovation, Industry 4.0, sustainable logistics, personnel development and training, and relations with local and national institutions.

> LUCART KFT. FAMILY DAY

A Family Day was held in Nyergesújfalu at the Lucart Kft. factory in Hungary in spring. It was a day packed with games and entertainment for everyone to introduce the employees'families to the workplace and included a guided tour of the plant.

>ASSINDUSTRIA BICYCLE RACE

For the tenth year running, Lucart participated with his team in the 20th edition of the "Trofeo Industria-Coppa LU.ME."bicycle race in Lucca. Team Lucart has excelled in both the competitive and tourist categories again this year.

>ECOLOTOR

Ecolotor is the environmental project linked to Tor des Géants, the most famous (and toughest) endurance trail in the world that was once again held in Valle d'Aosta in 2019. Lucart supported the project for the third year running by supplying the products in recycled and FSC®-certifi ed paper that were used by the brave athletes who took on the Alpine challenge.

413-1

GRISDGs

96


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>SELVAGGIA

The event organised in the town of Castelnuovo di Garfagnana has become a welcome tradition and was complemented by a charity project this year. Lucart reasserted its commitment to the local population by contributing to the project of the local authorities, which plans to make AEDs (Automatic External Defibrillators) available in all the mountain villages across the province. Lucart donated five defibrillators to the most remote mountain villages. The equipment is indispensable for the safety and well-being of people.

> ULTRA BALATON RUNNER

The 13th edition of the Ultra Balaton Runner was held in May. A race is open to individuals and groups that accept the challenge to run the entire 221-km lap of Lake Balaton in 24 hours. For the

second year in a row, Lucart Kft. participated with a team of employees who completed the entire route within the time limit. On this occasion, the plant decided to support the Pöttöm Panni Mosolyáéért

Alapítvány Foundation, which promotes support for premature babies, visually impaired people and stroke victims by donating a sum of money for each kilometre covered.

97

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>

> COP25 – GIORNALISTI NELL’ERBA

For the second year Lucart has supported the activities of Giorna-listi nell’Erba, the journalism and environmental communication project for youngsters.

For COP25, Lucart contributed to send young reporters to the Spanish capital to follow the World Climate Conference during which representatives from 196 countries discussed environmen-tal issues.

>RICICLO APERTO

In March, Lucart opened the doors of the plant in Diecimo to schools and private citizens. The event, which reached its eighteenth edition in 2019, is promoted by Comieco - National Consortium for the Recovery and Recycling of Cellulose-based Packaging.The edition involved about 40 classes from 14 different schools in the area for a total of more than 1500 people who, accom-panied by Lucart's Eco-Guide,

visited the paper production and converting facilities and learnt more about the different phases of the production cycle. The new Eco-Ambassadors were invited to observe the recycling process of Tetra Pak® type paper and beverage cartons, the production of jumbo reels at the paper mill, water purification, the conver-ting process of finished products and the latest innovations in 4.0 logistics.

98


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> ASSINDUSTRIA VENETOCENTRO SUSTAINABILITY PROJECT

The collaboration with the “Sustainability Project” promoted by Assindustria Venetocentro and coordinated by Mario Paronetto continues. Through dedicated meetings and visits to companies, the 24 members illustrated their practices in the fields of sustainability and corporate social responsibility.

Lucart hosted a class of the Master in Marketing & Management of the University of Pisa, of which it is Main Sponsor, at the Diecimo plant. Professor Daniele Dalli held a lecture on the role of the consumer after which the students learnt about the production process through a visit to the plant accompanied by a special guide, their former colleague Lorenzo Lupi, currently Master course tutor and Trade Marketing Manager at Lucart.

> MASTER IN MARKETING & MANAGEMENT

>TETRA PAK® DELEGATION VISIT

A delegation from the food processing and packaging solutions leader Tetra Pak® visited the Lucart plant in Diecimo to learn more about how their beverage cartons are recycled. The delegation of managers and directors from various European countries was led by Sara De Simoni, Managing Director of the Tetra Pak® plant in Modena.

The meeting, which was followed up by a similar one by Lucart Management to the Tetra Pak® plants in Rubiera and Modena, was an important opportunity to exchange information and expertise, confirming of the importance of the strategic partnership between the two companies.

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>

>VISIT OF THE AMBASSADOR OF URUGUAY

In October, the Ambassador of Uru-guay to Italy Gaston Lasarte visited the Diecimo plant, accompanied by the Consul of Uruguay in Livorno Dr. Silvio Fancellu and the Deputy

Prefect in charge of Lucca Dr. Giu-seppina Cassone. At the centre of the visit, the strong bonds between Italy and Uruguay and in particular with the paper district of Lucca.

The companies in the district are among the major trading partners of the South American country for the purchase of cellulose for paper production.

Lucart was the protagonist of Magazzino 26, the RAI programme dedicated to technology and innovation, in September. The topic of the show was 4.0 logistics. It was an

opportunity to train the spotlight on the next-generation logistics hub of Altopascio equipped with an automation system for access and loading-unloading the shuttles from the Diecimo plant.

> “MAGAZZINO 26” PROGRAMME ON RAI CULTURA

Scan the QR code with your Smartphone camera to watch the programme.

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>LUCART WEBSITE

A multilingual version of the Lucart corporate website was constantly updated in 2019.

The new Corporate website, which was scheduled to go live in 2019, was postponed to the beginning of 2020 with technological updates and refreshed graphics and content structure to be perfectly in tune and integrated with the Group's other communication tools.

> COMMUNICATION ON SOCIAL MEDIA

Social networks with corporate accounts are a constant source of information. On its Twitter and LinkedIn accounts, Lucart communicated in Italian and English, highlighting the main corporate events, the advertising campaigns of its brands, the most signifi cant investments, the awards received, the editorial releases, the Group’s environmental results, and other initiatives related to the company and its employees.

More posts were published on the two platforms than in 2018, while the number of views and interactions also increased signifi cantly.

Two Facebook pages were opened in 2019, one in Hungarian and one in French, dedicated to the sharing of Lucart Kft. and Lucart S.a.s. job offers.

DIGITAL COMMUNICATION

>“THE LUCART ZONE” NEWSLETTER

The newsletter is a valuable tool to inform employees, telling them about the activities of the Group's production facilities. The Communication Offi ce writes up the newsletters in conjunction with the various divisions to report in the languages of the Group on relevant news, collaborations, partnerships and the objectives achieved by the various plants.

The Italian newsletter surpassed last year's the opening rate target by well over 40% in 2019. The French, Hungarian and Spanish language newsletters performed equally well.

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AWAY FROM HOME MARKETING AND COMMUNICATION ACTIVITIES

4.2

In 2019, the division also became a benchmark for the Away from Home sector.

In 2019, Lucart Professional continued to be a sustainable and innovative partner at international level, with an eye on market and environmental needs.

Activities promoted concerned:

>channelling sales offers with dedicated ranges;

>defi ning the brand identity of division brands;

>participating in international and local trade fairs;

>strengthening its presence on international markets;

>massive presence in media concerning both the print and digital sector.

> ECONATURAL PROJECT

In 2019 and in addition to the offer of ranges dedicated to various sales targets and to the needs of each customer, we reinforced the position of the “Naturally Advanced” brand through activities linked to the EcoNatural project. The new paper + dispenser line implements a circular economy model with an innovative system that gives new life to Tetra Pak® beverage cartons.

EcoNatural offers a new integral experience of sustainable innovation, which also extends to packaging, with

the adoption of fully plastic-free recycled and recyclable paper packaging.

The brand presented itself a new as the concrete expression of a circular

economy economic model at the international trade fairs Pulire in Verona, CleanExpo in Moscow and Hygienalia+Pulire in Madrid. In 2019 Lucart Professional offered its support to the main sectoral events, reinforcing its market leader role.

SDGs

>IDENTITY PROJECT

The IDENTITY range has been complemented by two room fragrance dispensing systems to add a fresh touch of novelty and revitalise the range. A Spray and a Natural Flow product convey three scent combinations: floral, marine and citrus. It is the ideal dispensing solution and fragrance for any environment. Air Freshener also continues the design aesthetics of the Identity line for coordinated and always contemporary bathroom furniture.

>AQUASTREAM

The pure cellulose product line that guarantees fast dispersion, the ideal solution launched in 2017 for all locations with problematic piping, was particularly appreciated by customers in 2018. In 2019 it received the EU Ecolabel certification in addition to PEFC™.

>MUNICIPAL MATERIAL CYCLE®

The MMC® project envisages the construction of a circular fl ow that, starting from used beverage cartons collected by families in a community, involves local waste collection and sorting companies and, under the patronage of the local authorities, provides for the transfer of the cartons to Lucart plants, where they are transformed into Lucart Professional EcoNatural products to be returned to the families of the communities involved.The project, which started in the Slovenian town of Novo Mesto, was soon expanded to the capital Ljubljana and is now starting to be internationalised. The project was recognised as "best initiative raising the profi le of the cleaning sector" at the European Hygiene Awards 2019 in London.

SCHOOL

WASTE

MANAGEMENT

COMPANY

WASTE

SELECTION

COMPANY

HOME

DISTRIBUTOR

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>REBRANDING, SUSTAINABILITY AND STYLE

2019 was the year of the restyling of the logo and all product lines for Fato. The project involved a new coordinated, professional packaging to make the brand the protagonist on every product and, above all, was actualised the ecological certifi cation of the range. Consistent with the company's positioning of sustainability and respect for the environment, the tissue napkins of the Fato Star and The Smart Table ranges are FSC®-certifi ed.

Fato proves to be a partner attentive to the needs of the environment without forgoing its vocation of table stylist.

>NEW CATALOGUE

A new look, but above all a strengthening of its ecological vision.

The Velo catalogue actualises the sustainable approach of the brand right from its cover, enclosing a range of products that are increasingly attentive to environmental impact, high performance and aimed at reducing waste.

Velo Loves Nature.

Fato reinterprets its range by suggesting boldly characterised table arrangements in the new website, launched at the beginning of 2020. A conceptual and emotional approach that allows restaurateurs to defi ne the identity of his restaurant and to actualise it with the proposals closest to target mood.

www.fato.com

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4.3

The investments made since 2017 in relaunching the range and brand identity have borne signifi cant fruit in 2019 with increases in shelf rotation and the resulting market share.

TOILET PAPER RANGENew products were added to the toilet paper range, always under the Soft Care

by Tenderly® logo (the exclusive formulation with natural mallow and calendula extracts) for satisfy the needs of customers and consumers.

> GRAN ROTOLO AND SALVASPAZIO MAXI

Two time-honoured product families with new formulae and new formats today as yesterday are the protagonists of the shelves of Italian distribution.

>KILOMETRICA

The fl agship family of the Tenderly offer, with products that combine the values of softness and tenderness of the brand with a "kilometric" length.

> CAREZZADI LATTE

Premium and innovative products that stand out for their exclusive formulation with QMilk® natural milk fi bres.

HANDKERCHIEFS RANGEA premium range, in its declinations of Classic, Balsamic and Carezza di Latte handkerchiefs (made with QMilk® natural milk fi bres). A range complimented by the Tenderly Baby family, created in collaboration with Walt Disney and dedicated to the youngest consumers.

SDGs

CONSUMER MARKETING AND COMMUNICATION ACTIVITIES

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COMMUNICATION CAMPAIGNS

>MAKE A WISH

During the year, Tenderly’s tenderness continued to actively support Make A Wish, an international non-profi t organisation that makes the dreams of children suffering from serious illnesses come true. A commitment that was confi rmed and reinforced with20 wishes fulfi lled since 2017.

An integrated, co-marketing campaign in support of the consumption operation called “Tenderly ti porta a Gardaland”

(“Tenderly takes you to Gardaland”) rewarded Tenderly consumers all year round with free tickets to the largest amusement park in Italy.

>TENDERLY TAKES YOU TO GARDALAND

> BE TENDER WITH EVERYONE:TENDERLY FOR INCLUSIVITY

To support this brand, signifi cant investments in communication were made throughout the year on both traditional and digital platforms. The leitmotiv of all campaigns was a subject that is both dear to the brand and highly topical, that of inclusivity. The aim of “Be tender with everyone: Tenderly for Inclusivity”

is to support the value of diversity, the importance of accepting others. Continuous, diversifi ed presence on the major social and digital platforms, with new content featuring the White Fairy to express its key values.

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Another year of important Research & Development culminated with the Tutto Cucina refresh and the launch of the new Tutto Pannocarta Maxi and Tutto Glass products.

>NEW TUTTO CUCINA, TUTTO PANNOCARTA MAXI AND TUTTO GLASS

Refreshed in 2019, Tutto Cucina enters the tissue kitchen towel market as a protagonist. Specifi c products for use in the kitchen and contact with food that stand out for their high-performance embossing and best in class absorbency and resistance values in the reference segment.

To cover all the needs of Italian consumers, the range is completed by the new Tutto Pannocarta Maxi, which stands out for its unparalleled value for money and the Tutto Glass, airlaid cloths in a handy easy-open package, specifi c for cleaning glass, mirrors and polished surfaces.

>“TUTTO IN CUCINA” Signifi cant investments in

communication were also made for the Tutto brand in 2019. Social media coverage included the “Tutto in Cucina” (“All in the Kitchen”) campaign, integrated with the consumer promotional offer of the same name in collaboration with Food Lab, the publishers specialised in food & beverage.

Through a series of cookbooks and video tutorials studied in collaboration with the University of Gastronomic Sciences of Pollenzo, Tutto Pannocarta

rewarded loyal consumers with a high-value editorial product that contributes to the education of conscious consumption and the culture of avoiding food waste.

12

3

45

6

35

34 PRANZO

6. Unite al trito 150 g

di parmigiano grattugiato

e l’uovo. 5. Tritate nel robot il maiale

arrosto con la mortadella

e il prosciutto crudo ridotti

a pezzettini, fino a ottenere

un composto omogeneo.

4. Lasciate cuocere per circa

3 ore e poi filtrate con un colino

a maglie strette.

3. Versate in una pentola

le verdure, le erbe, la carne di

manzo e l’osso con 1,5-2 litri

d’acqua. Portate a bollore,

abbassate la fiamma e schiumate.

2. Riducete a pezzetti anche

la carne di manzo con un coltello

affilato. 1. Per il brodo, mondate

le verdure e tagliatele

a pezzettoni o a spicchi.

TORTELLINI DI CARNE IN BRODO

300 g di ossa di manzo

150 g di polpa di manzo

100 g di mortadella

100 g di lombo di maiale arrosto

noce moscata

sale

190 g di parmigiano

300 g di pasta fresca all’uovo

50 g di carota

50 g di sedano

2 foglie di salvia

2 rametti di rosmarino

1 pomodoro

25 g di porro

1 uovo

100 g di prosciutto crudo

190MINUTI

50MINUTI

4PERSONE

12

3

45

6

75

74 MERENDA

STRUFFOLI

40 g di burro olio di semi per friggere

300 g di miele

palline di zucchero argentate

palline di zuccherocolorate

170 g di zucchero

400 g di farina bianca “00”

3 uova

sale

2 tuorli

1 limone non trattato

4. Impastate energicamente,

formate una palla e lasciatela

riposare coperta per circa 2 ore.

5. Prendendo piccole parti

di pasta per volta, formate

dei bastoncini dello spessore

di circa 1/2 cm.

6. Tagliate i bastoncini di pasta

in piccoli cilindri e infarinateli

leggermente.

3. Unite il burro, la buccia

grattugiata del limone e un

pizzico di sale. 2. Aggiungete le uova e i tuorli

e lavorate leggermente con una

forchetta.1. Su un tagliere disponete la

farina a fontana e unitevi al

centro lo zucchero (tenendone

da parte 2 cucchiai).

15MINUTI

45MINUTI

6PERSONE

COMMUNICATION CAMPAIGNS108


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> TECHNICAL SPONSOR

Tutto Pannocarta was also the technical sponsor of the events organised by the Slow Food world during 2019, in particular Slow Fish

held in Genoa from May 9 to 12 and Cheese, an event organised in Bra from September 20 to 23.

> TUTTO PANNOCARTA ON TV

Confi rmed also the presence on TV throughout the year, through product placement of high media impact in collaboration with Cucine da Incubo (Nove), Cake Star (Real Time) and Pizza

Hero (Nove).

Extensive use of the product in all these TV shows signifi cantly highlighted the unique features of a product made with airlaid technology, which uses long and

very resistant cellulose fi bres that never come into contact with water during the production process, thus remaining super absorbent. These fi bres form a natural “dam” structure, offering outstanding results. The paper absorbs 50% more compared to other household paper and, thanks to its remarkable strength, can be reused many times.

> PARTNERSHIP WITH THE UNIVERSITY OF GASTRONOMIC SCIENCES OF POLLENZO

The role of technical sponsor of the University of Gastronomic

Sciences of Pollenzo was confirmed in 2019, thus contributing to an even stronger partnership, in which a group of university students were involved in product

communication initiatives as players and ambassadors, and the university itself served as a special set for the fi lming of numerous brand advertising campaigns.

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>COMMUNICATION ON SOCIAL MEDIA

The brand enjoyed the support of an important communication campaign on social media. Built around the theme of needs

(also of the bodily type), the campaign’s strength point was in dealing with socially relevant messages with a young and cheeky voice. The Facebook page was constantly renewed with new content, posts and messages, as well as constant interaction with consumers.

> GRAZIE SHOP

The online shop of Grazie Natural is increasingly popular and active. A digital context that allows the brand to address its consumers even more directly and to reach all those who prefer to make conscious, eco-sustainable consumption choices.

The Grazie Natural range was complemented by the innovative product with recycled and recyclable paper packaging.

> GRAZIE NATURAL

Lucart's commitment in the search for ecological and innovative solutions to reduce environmental impact produced a very important result in 2019 with the launch of the new Grazie Natural references with recycled

and recyclable paper wrapping. Products that stand in the wake of continuity, consistency and innovation, for a brand that has always been dedicated to making a real impact on sustainable consumption in Italy.

Buy Sustainable Products on Grazie Shop

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After the positive experience of 2018, the participation of Consumer brands took shape at Lucca Comics & Games 2019 as Family Partners. A commitment that involved Tenderly, Tutto and Grazie Natural in setting up and managing spaces dedicated to the reception of the many families who arrived in Lucca during the event with children in tow. Spaces located in a central position with respect to the flow of visitors and equipped with the necessary for diaper change, feeding

and entertainment of the little ones. Experienced entertainers staged engaging, educational and informative activities on the values dear to the Lucart brands and the projects that the company carries out in support of inclusiveness and environmental sustainability.At the close of the event Tenderly also launched the Inklusivity creative contest.The invitation is to aspiring cartoonists, illustrators, animators and video makers to give free rein to their creativity through images. The contest aims at being a sounding board against all

forms of discrimination and racism. Tenderly calls for creative people to become spokespeople of a message of inclusion, solidarity and reception through their works.

> LUCCA COMICS & GAMES

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PARTICIPATIONS IN CONFERENCESLucart Managers were invited to speak at many Conferences and other events.

4.4

> SUPPLY CHAIN E REVERSE LOGISTIC

Milan

Lucart was invited to the conference organised by Assologistica Cultura e Formazione to describe the sustainable development model adopted by the company.

>ITALIAN-SLOVENIAN FORUM

Rome

Lucart attended in the event organised by ICE during which Chief Sales & Marketing Officer Francesco Pasquini illustrated the results of the "Municipal Material Cycle® of beverage cartons" project successfully tested in the city of Novo Mesto.

>STARTUP GRID

Pisa

Lucart Chief Information Officer Massimiliano Bartolozzi attended the extraordinary event organised by the Navacchio Technology Centre on the relationship between companies and startups.

>GIOVANI E LAVORO

Porcari

A meeting was held to raise awareness and inform young people organised by the Municipal Administration at the Fondazione Lazzareschi in Porcari. Giovanni Scanavacca, Chief HR Officer of Lucart, took part to offer real information to young people on the most requested professional figures in our territory.

>LA LOGISTICA NON È SOLO PER GRANDI

Treviso

Giuseppe Giuffrida, Logistics Manager of Lucart, took the floor at the conference organised by Apindustria at the Codognotto headquarters, and illustrated the innovative Logistics 4.0 project applied at the Diecimo and Altopascio facilities.

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> SMART PROJECT

Como

Tommaso De Luca, Corporate Communication Manager at Lucart, gave a speech on sustainability and CSR issues within the project dedicated to economic, social and environmental sustainability promoted by the Chamber of Commerce of Como.

> RECÒ FESTIVAL

Prato

During the Recò Festival, Corporate Brand Manager Giulia Pasquini presented the circular economy practices of the company during a talk dedicated to Circular Food.

>TISSUE WORLD

Milan

Gabriele Coli, Engineering Converting Manager at Lucart, was at the international event to tell how digitisation can drive new opportunities, with a view to creating a Factory of the Future.

>OCCUPATIONAL SAFETY

Mestre

Saverio Sarubbo, Manufacturing Plant Director of Avigliano, spoke at the conference organised by Fistel to report on the importance of occupational safety through the Case History of Avigliano, a facility that has exceeded 2500 injury-free days.

> INDUSTRY X.0

San Marino

Lucart Chief Supply Chain Offi cer Giovanni Illibato attended the conference organised by Carismatic on the "Digitisation in manufacturing: how to overcome the typical diffi culties of transforming the long-term vision into concrete actions" panel.

>SUTTER ECO-CONVENTION

Bologna

Lucart was a partner of the Sutter Eco-Convention dedicated to sustainability in the world of Cleaning. Alessandro Sironi, Sales Director AFH Italy of Lucart, spoke on the issues of certifi cations and life cycles of ecological products.

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>INTELLIGENCE APPLIED TO ANALYTICS

Florence

Lucart Chief Information Offi cer Massimiliano Bartolozzi attended in the one-of-a-kind event organised by Horsa concerning the impact of artifi cial intelligence on Business Intelligence applications.

>CCH TAGETIK

Lucca

Roberto Vigolo, Information Services Manager at Lucart, spoke about the Company's experience in managing the budget process during the conference organised by Tagetik.

> POLO TECNOLOGICO CAPANNORI OPEN DAY

Lucca

Maurizio Giordano, Waste and Water Treatment R&D of Lucart, was a speaker in the day dedicated to promote the knowledge of local companies on the importance of innovative solutions, technologies and services.

>TECNOSISTEMI ANNIVERSARY

Prato

Lucart Chief Information Offi cer Massimiliano Bartolozzi took part in the event organised by Tecnosistemi to celebrate its thirtieth anni-versary, which focused on the evolution of the world of technological infrastructure in the last thirty years and future horizons.

>FABBRICAFUTURO

Florence

Giovanni Illibato, Chief Supply Chain Offi cer of Lucart, attended the event organised by Edizioni ESTE and dedicated to all the players in the manufacturing market with a speech on the theme of Industry 4.0 applications in the logistics fi eld.

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> LOGI.CA.

Pisa

Logistics Manager Giuseppe Giuffrida and Chief Supply Chain Officer Giovanni Illibato presented the results of the LOGI.CA. project of Lucart's automated logistics hub at the University School of Engineering in Pisa.

> INFOR CUSTOMER DAY

Milano

Alessandro Pistelli, IT Business Systems Manager at Lucart participated in the day organised by Atlantic Technologies, to tell about the company's path of digitisation in maintenance management, developed together with the supplier.

>ICCREA

Parma

Chief Technology Officer Franco Pasquini and Chief Financial Officer Marco Baroni attended the Corporate Banking Meeting organised by Banca ICCREA presenting the energy efficiency solutions adopted to produce tissue paper respecting the environment.

>CARTA BIANCA AL FUTURO

Pescia

The conference organised by ITS Marchi Forti di Pescia and Confindustria Toscana Nord was attended as a speaker by Marta Rotondi, Lucart's HR Specialist, to tell the company's experience on the issues of circular economy and sustainable development.

>PAPER & PLASTICS RECYCLING

Madrid

Luigi Trombetta, Purchasing Manager Paper for Recycling, participated in the round table dedicated to the circular economy with the main European players in the tissue sector.

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4.5

WEB COMMUNICATIONDuring the year, the Group continued to develop and update all its websites to use this tool as an effective means of contact and interaction with customers and consumers.

> AWAY FROM HOME

www.lucartprofessional.com www.fato.com www.tenderlyprofessional.com www.veloweb.it

> CONSUMER

www.tenderly.it www.tuttoxtutto.it www.grazie.it

> SHOP ON-LINE

www.grazieshop.it

> CORPORATE

WEBSITES www.lucartgroup.com

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TRADE FAIRS AND EVENTS

4.6

In 2019, the Group attended the most important sector events with its own exhibition area.

>ECOMONDO

Corporate Fair

Rimini, Italy

Lucart has renewed its presence for the fourth time at Europe's leading trade fair for industrial and technological innovation, presenting its circular business model to Green Economy operators.

>MMC®

Novo Mesto, Slovenia

In March 2019 during an event held in Novo Mesto all the actors involved in the MMC® project were awarded: local authorities, municipal companies, schools involved and Lucart's business partner in Slovenia.

The project had a test period of almost three years in the city of Novo Mesto in Slovenia, involving the local community (about 60,000 inhabitants) and allowing more than 105 tonnes of beverage cartons to be collected and recycled.

>CLEAN EXPO PULIRE

AFH trade fair

Moscow, Russia

For the first time, Lucart Professional participated in the Moscow fair dedicated to the world of professional cleaning. The experience was very successful.

>HYGIENALIA+PULIRE

AFH trade fair

Madrid, Spain

This is the most important trade fair in the cleaning, professional hygiene and laundry sector in Spain. Lucart Professional presented its innovative products, a strength of the market.

>MARCA

Consumer trade fair Bologna, Italy

The event is dedicated to Private Labels in modern distribution. The Consumer Business Unit presented all the new projects and met the most important buyers in the industry.

>PLMA

Consumer trade fair

Amsterdam, The Netherlands

Lucart participated in PLMA, the leading international trade show dedicated to the world of private labels.

>PULIRE

AFH trade fair

Verona, Italy

Pulire is the second European event for importance and size dedicated to the Industrial Cleaning sector. The AFH Business Unit presented to the Italian market all the innovations in the field of sustainability and innovation.

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GRIINDICATORS

SUMMARYTABLES

MATERIAL TOPICISSUE – GRI STANDARDS

TOPIC CORRELATION

REMIT OF

MATERIAL TOPICSTYPE OF IMPACT

Economic and fi nancial sustainability

• Economic performance • Group Caused by the Group

Ethics and Business integrity

• Anti-corruption • Group Caused by the Group

Work conditions• Employment• Diversity and equal opportunities

• Group Caused by the Group

Human rights• No discrimination• Child labour• Forced labour

• Group • Suppliers

Caused by the Group and directly connected to its business

Development and training of the employees

• Training and education • Group Caused by the Group

Health and safety of the workers

• Health and safety at work• Group • Employees


Customer satisfaction • Marketing and labelling• Group • End users


Impact on the territory (even from a social perspective)

• Indirect economic impacts• Local communities• Presence on the market

• Group• Local community• Suppliers


Research, development and innovation

• N/A • Group Caused by the Group

Health and safety of consumers

• Health and safety of consumers• Customer privacy

• Group • Customers• End users


Marketing and communication

Marketing and labelling• Group • Customers• End users


Assessment and management of environmental impacts

• Discharge and waste• Energy• Emissions• Water


Renewable resources• Energy• Materials


Sustainable product development

N/A • Group Caused by the Group

Effi cient logistics(freight transport)

N/A • Group Caused by the Group

Responsible sourcing

Procurement practices, Evaluation of suppliers based on environmental criteria, Supplier assessment based on employment policies and conditions, Materials

• Group • Suppliers


Environmental awareness and education

N/A• Group• Local community


RECONCILIATION TABLE BETWEEN MATERIAL TOPICS AND GRI TOPICS

119

GRI STANDARD

PAGE NO. INFORMATION SDGs LINKS AND NOTES

GRI 102: GENERAL DISCLOSURES 2016

PROFILE OF THE ORGANISATION

102-1 4, 18 Name of the organisation.

102-2 16; 27-29 Main brands, products and/or services.

102-3 18; 24 Headquarters.

102-4 18-19

Number of countries where the organisation operates and Countries where the organisation conducts business or where the activity carried out has a specific importance in relation to the sustainability factors covered in the relative Sustainability Report.

102-5 18-19; 24-25 Ownership and legal form.

102-6 26-29 Markets covered (including the geographical coverage, business sectors and types of customers and recipients).

102-7 16-17 Size of the organisation.

102-8 60 Number of employees divided by contract and gender.

102-9 63 Description of the supply chain of the organisation.

102-10 Significant changes during the reference period in the size and structure of the organisation or in the supply chain.

No significant changes related to the supply chain during 2019.

102-11 How the principle is applied or prudential approach.When assessing the decision-making process, a prudential approach is implemented.

102-12 2-3; 56-57; 70-71

Adoption of codes of conduct, principles and charters developed by external bodies/associations relating to economic, social and environmental performance.

102-13 70-71 Membership with national or international associations for the promotion of sustainability.

STRATEGY

102-14 2-3 Statement by top manager leading the organisation.

ETHICS AND INTEGRITY

102-16 31; 44-45; 56-57

Values, principles, standards and rules of conduct adopted by the organisation.

GOVERNANCE

102-18 24-25 Governance structure of the organisation.

STAKEHOLDER ENGAGEMENT

102-40 36-40 List of stakeholders involved by the organisation.

102-41 68 Percentage of employees covered by national collective contracts.

Information not available in a structured form for all the Companies of the Group.

102-42 36-40 Principles to identify stakeholders to involve.

102-43 36-40

Approach of the organisation in relation to the concept of stakeholder engagement, including the frequency of involvement by type and stakeholder group and indication of involvement and interaction in the reporting process.

GRI CONTENT INDEX

>UNIVERSAL STANDARDS

120


GRI STANDARD

PAGE NO. INFORMATION SDGs LINKS AND NOTES

102-44 36-40

Relevant issues raised through the engagement of stakeholders and how the organisation responded, including the preparation of the report. List of the groups of stakeholders that raised the topics analysed.

REPORTING SPECIFICATIONS

102-45 4 Entities included in the consolidated financial statement of the organisation or equivalent documents.

102-46 36-40 Process to define the reporting remit and limitations.

102-47 36-40 Material aspects identified in the analysis process to define the reporting remit.

102-48 Changes to information included in previous reports and the reasons for these changes.

No information changes have been reported compared to the previous reports.

102-49 4 Significant changes in the objective and limitations compared to the previous reporting period. No significant changes.

102-50 4 Reporting period.

102-51 4 Date of the last report.

102-52 4 The reporting frequency (annual, biennial).

102-53 4 Useful contacts and addresses to request information on the Sustainability Report.

102-54 4 Specify the compliance option with the GRI Standards chosen by the organisation.

102-55 119-127 GRI Content Index.

102-56 External certification. The Sustainability Report 2019 is not subject to revision.

121

GRI STANDARD

PAGE NO. DESCRIPTION SDGs LINKS AND NOTES

ECONOMIC

ECONOMIC PERFORMANCE

GRI 103: 2016 MANAGEMENT APPROACH

103-1 36-40 Explanation of material aspects and relative limits.

103-2 16 General information about management’s approach and relative characteristics.

103-3 16 Management approach assessment.

GRI 201: ECONOMIC PERFORMANCE IN 2016

201-1 16-17 Economic value directly generated and distributed.

PRESENCE ON THE MARKET

GRI 103: MANAGEMENT APPROACH 2016




GRI 202: PRESENCE ON THE MARKET

202-2 Percentage of senior managers employed in the local community subdivided into significant operating facilities.

Senior managers employed in the operating facilities are local.

>TOPIC-SPECIFIC STANDARDS

122

GRI STANDARD


INDIRECT ECONOMIC IMPACTS



103-2 16-17; 96-111

General information about management’s approach and relative characteristics.

103-3 16-17; 96-111 Management approach assessment.

GRI 203: INDIRECT ECONOMIC IMPACT IN 2016

203-1 96-111 Development and impact of investments in infrastructure and services provided.

203-2 16-17 Main indirect economic impacts.

PROCUREMENT PRACTICES





GRI 204: PROCUREMENT PRACTICE 2016

204-1 63 Expenditure percentage on local suppliers.

ANTI-CORRUPTION



103-2 56-58 General information about management’approach and relative characteristics.

103-3 Management approach assessment.

GRI 205: ANTI-CORRUPTION IN 2016

205-2 Communication and training on anti-corruption and procedure policies.

No communication on these issues during the reporting period.

ENVIRONMENTAL CATEGORY

MATERIALS



103-2 80-81 General information about management’s approach and relative characteristics.

103-3 80-81 Management approach assessment.

GRI 301: MATERIALS IN 2016

301-2 80-81 Percentage of recycled materials.


GRI STANDARD


ENERGY



103-2 85-88 General information about management’approach and relative characteristics.


GRI 302: ENERGY IN 2016

302-1 86 Energy consumption within the organisation.

302-3 86 Energy intensity.

302-4 87-88 Reduced energy consumption.

WATER





GRI 303: WATER IN 2016

303-1 83 Drawn water subdivided by source.

EMISSIONS



103-2 89-90 General information about management’sapproach and relative characteristics.


GRI 305: EMISSIONS IN 2016

305-1 90 Direct greenhouse gas emissions (Purpose 1).

305-2 90 Direct greenhouse gas emissions (Purpose 2).

305-4 91 Greenhouse gas emission intensity.

305-5 90 Greenhouse gas emission reduction.

305-7 91 NOx, SOx and other atmospheric emissions.

DISCHARGE AND WASTE





GRI 306: DISCHARGE AND WASTE IN 2016

306-2 92 Total weight of waste divided by type and method of disposal.

123

GRI STANDARD


ASSESSMENT OF SUPPLIERS ACCORDING TO ENVIRONMENTAL CRITERIA



103-2 63, 82 General information about management’s approach and relative characteristics.

103-3 63, 82 Management approach assessment.

GRI 308: SUPPLIER ENVIRONMENTAL ASSESSMENT IN 2016

308-1 Percentage of new suppliers assessed according to environmental criteriali.

The data has not been obtained as a percentage value.

SOCIAL CATEGORY

OCCUPATION





GRI 401: EMPLOYMENT IN 2016

401-1 61 New hires and turnover rate by age ange, gender and geographical area.

401-3 62 Return to work and retention rates after parental leave, by gender.

HEALTH AND SAFETY AT THE WORKPLACE





GRI 403: HEALTH AND SAFETY AT THE WORKPLACE IN 2016

403-1 68-69Total percentage of workers represented in formal health and safety company-worker committees that allow health and safety at work issues to be monitored and reported.

The data has not been obtained as a percentage value.

403-4 68-69 Warker participation, consultation, and communication on occupational health and safety.

403-9 68-69 Work-related injuries.

TRAINING AND EDUCATION





GRI 404: TRAINING AND EDUCATION IN 2016

404-1 62 Average hours of annual training per employee, broken down by gender and category.

124


GRI STANDARD


404-2 64-65; 67

Programmes for upgrading employee skills and transition assistance programmes.

404-3 66Percentage of employees who regularly receive career development performance assessments, broken down by gender and category.

DIVERSITY AND EQUAL OPPORTUNITIES





GRI 405: DIVERSITY AND EQUAL OPPORTUNITIES IN 2016

405-1 24-25; 59-63

Composition of governing bodies and breakdown of personnel by gender, age, adherence to protected categories and other diversity indicators.

NO DISCRIMINATION

GRI 103: 2016 MANAGEMENT APPROACH IN 2016




GRI 406: NO DISCRIMINATION 2016

416-1 Number of discrimination cases and corrective action taken.No discrimination cases were reported during the reporting period.

CHILD LABOUR





GRI 408: CHILD LABOUR IN 2016

408-1Identification of operations and major suppliers with high risk of child labour and measures adopted to contribute to its effective abolition.

No significant risk identified.

FORCED LABOUR





GRI 408: FORCED LABOUR IN 2016

409-1 Identification of actions and of the main suppliers with a high risk of use of forced labour and measures undertaken.

No significant risk was identified during the reporting period.

125

GRI STANDARD


LOCAL COMMUNITIES





GRI 413: LOCAL COMMUNITIES IN 2016

413-1 63 Percentage of operations that have led to local community involvement, impact assessment and development programs .

No action with significant impact on the local communities was identified during the reporting period.

SUPPLIER ASSESSMENT BASED ON CORPORATE CRITERIA





GRI 414: SUPPLIER ASSESSMENT BASED ON CORPORATE CRITERIA IN 2016

414-1 Percentage of the new suppliers assessed based on criteria regarding work conditions.

Currently there are no criteria concerning policies and work conditions.

HEALTH AND SAFETY OF CONSUMERS





GRI 408: 2016 HEALTH AND SAFETY OF CONSUMERS

416-2 Cases of non-compliance with regulations on the health and safety of products and services during their life cycle.

Such cases did not occur during the reporting period.

MARKETING AND LABELLING





GRI 417: MARKETING AND LABELLING

417-1

Type of information on products and services required by the organisation with reference to the labelling of products and services and the percentage of products and services subject to these requirements.

The information on the labelling of the product complies with the provisions of national reference legislation.

417-3Number of cases of non-compliance with regulations and voluntary codes relating to marketing, including advertising, promotion and sponsorship.


126


GRI STANDARD


CUSTOMER PRIVACY





GRI 418: CUSTOMER PRIVACY IN 2016

418-1 Number of documented complaints regarding privacy violations and loss of consumer data.

No communication on these issue during the reporting period.

SOCIAL-ECONOMIC COMPLIANCE





GRI 419: SOCIAL-ECONOMIC COMPLIANCE IN 2016

419-1 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws or regulations.


RESEARCH, DEVELOPMENT AND INNOVATION





SUSTAINABLE PRODUCT DEVELOPMENT



103-2 48-49; 76-79

General information about management’s approach and relative characteristics.

103-3 48-49; 76-79 Management approach assessment.

EFFICIENT LOGISTICS (FREIGHT TRANSPORT)





ENVIRONMENTAL AWARENESS AND EDUCATION





127

> LUCART S.A.S.

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> LUCART DEUTSCHLAND GMBH

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> LUCART KFT.

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