Level 3 End-point Assessment for ST0214/AP01 Advanced and ...

End-Point Assessment Pack For Centres / End-Point Assessment Customers / Employers

Level 3 End-point Assessment for ST0214/AP01 Advanced and Creative Hair Professional (9014-12)

July 2021 Version 1.2

2 Level 3 End-point Assessment for ST0214/AP01 Advanced and Creative Hair Professional (9014-12)

Version and date Change detail Section

May 2021 V1.0 First published

June 2021 V1.1 Details of knowledge test updated. Task instructions for centres/end-point assessment customers

July 2021 V1.2 Information on the typical length of the EPA period added.

Sections 3 and 5.

Level 3 End-point Assessment for ST0214/AP01 Advanced and Creative Hair Professional (9014-12) 3

Contents

1 Introduction 5

About this apprenticeship occupation 5 What is in this document 5 End-point assessments 5 Grading 6 Entry requirements for end-point assessment 6 Gateway – prior to end-point assessment 6 Security, confidentiality & copyright of end-point assessment materials 6

2 Apprenticeship Occupation standard 8

3 End-point assessment guidance for centres/end-point assessment customers 13

Introducing end-point assessment to the apprentice 13 Health and safety/Codes of practice 13 Authenticating the apprentices work 14 Recording forms 14 Capturing evidence 14 Notes on the grading criteria 14 Feedback 15 Results submission and Certification 15 Opportunities to retake/resit or improve results for end-point assessments 15

4 End-Point Assessment Resources list 17

5 End-point assessment timeline 19

Assessment 300 End-point Assessment – Knowledge test 20

Assessment specification 20

Assessment 300 End-point Assessment – Knowledge test 22

Task instructions for centres/end-point assessment customers 22

Assessment 700: Observation and questioning 23


Task instructions for centres/end-point assessment customers 24 Overview 24 Venue 24 Preparation for observation 24 Clients 25 Timings 25 Questioning 25 Task instructions for apprentices 26 Overview 26 Observation 26 Questioning 26 Service One - Precision cut and finish 27 Service Two - Advanced creative colour conversion 27


Other relevant information 27 Assessment 700 Observation and questioning grade descriptors table 28

Assessment 701 Professional Discussion 35


Task instructions for centres/End-point Assessment customers/employers 36 Overview 36 Delivery 36 Task instructions for apprentices 39 Overview 39 Delivery 39 Recording forms 42 Assessment 701 Professional Discussion grade descriptors table 43

6 Appendices 50

Appendix 1 51


1 Introduction

About this apprenticeship occupation This EPA pack has been designed to assess all requirements as stipulated in the Level 3 Advanced and Creative Hair Professional (9014-12) assessment plan ST0214/AP01. Advanced and Creative Hair Professionals are creative, passionate, and driven professionals who work without supervision, managing themselves and others when required. They provide a quality service, whilst working to the highest standards and continuously developing their personal and professional skills. An Advanced and Creative Hair Professional works in the hair industry, which is one of the largest, most trusted and fashion forward professions. They take ownership of their work and client lists, accept responsibility, are proactive, flexible and adaptable, plan their work and time, they aim for excellence by taking exceptional pride in their work and industry. The work environment can be varied in size, style and ambiance, from a bespoke salon, the media industry, cruise ships, product houses and manufacturers to luxury high-end hair salon. They are highly skilled and experienced individual professionals who deliver hair fashion forward trends, which are innovative styles inspired by current images and their own creativity, individual flair, imagination and interpretation. Typical job roles are:

Creative Hair Stylists

Advanced Senior Stylists

Senior Hair Professional

Specialist Technicians

What is in this document The occupation standard Resource requirements for end-point assessment Timeline for end-point assessment End assessment tasks and guidance on grading This document must be used alongside the 9014-12 EPA Recording forms for centres document.

End-point assessments Apprentices are expected to achieve a number of end-point assessments (EPA) to conclude their apprenticeship. All EPAs are formal summative assessments that conclude the apprenticeship programme. The Advanced and Creative Hair Professional apprenticeship is assessed in a number of ways to provide a clear indication of the apprentice’s knowledge and skills. For this apprenticeship the following assessment methods need to be achieved:

Knowledge test Observation and questioning Professional discussion The focus of the EPA is for the apprentice to fully demonstrate the values, knowledge, skills and behaviours set out in the apprenticeship standard and to be able to demonstrate this level of professional competence in authentic workplace contexts.


Grading This apprenticeship is graded Pass/Distinction. EPAs will be assessed and graded by City & Guilds independent end-point assessors (IEPAs), more information about how each assessment is graded and how the overall apprenticeship grade is determined can be found in later sections of this document.

Entry requirements for end-point assessment To be eligible for EPA the apprentice must have successfully achieved the following:

Have completed at least 12 months on programme Achieved level 2 English qualification or equivalent prior to end-point assessment Achieved level 2 Maths qualification or equivalent prior to end-point assessment

o For those with an education, health and care plan or a legacy statement the apprenticeship’s English and maths minimum requirement is Entry Level 3 and British Sign Language qualification is an alternative to English qualifications for whom this is their primary language.

Gateway – prior to end-point assessment On completion of the Gateway process, the apprentice will be required to sign an Apprentice Gateway Declaration Form. This form should be submitted as part of the Gateway process in EPA Pro. A copy of this form can be found in the Support Resources section on EPA Pro. The provider will be required to make a declaration and electronic signature on behalf of the employer and provider/tutor in EPA Pro.

Security, confidentiality & copyright of end-point assessment materials Additional conditions of use City & Guilds End-Point Assessment Materials are protected by copyright and are supplied only to Approved Centres for use solely for the purpose of summative assessment. The following conditions, which apply to City & Guilds End-Point Assessment Materials, are additional to - The following conditions, which apply to City & Guilds Assessment Materials, are additional to:

o the Standard Copying Conditions which can be found at https://www.cityandguilds.com/help/copyright and

o (where the City & Guilds Assessment Materials are dated examinations), the JCQ Instructions for Conducting Examinations. https://www.jcq.org.uk/exams-office/ice---instructions-for-conducting-examinations

The tutor/employer must:

only use the City & Guilds End-Point Assessment Materials in formal, summative end-point assessment leading to the award of an apprenticeship and not for any other purpose (including, but not restricted to, teaching, revision, as practice assessments or for commercial purposes) · handle and store securely the City & Guilds End-Point Assessment Materials in accordance with the following conditions

City & Guilds End-Point Assessment Materials must be accessible to apprentices only during formal end-point assessment as governed by the assessment conditions specified for the individual apprenticeship;

The portfolio of the apprentice may contain assessment results referenced to the assessment taken but should not contain the City & Guilds End-Point Assessment Materials (such as assessment tasks or questions or marked scripts if the tests may be reused (unless otherwise stated));

The content of any City & Guilds End-Point Assessment Materials must not be made public in any format, either in part or in full;

City & Guilds End-Point Assessment Materials must be securely handled and under no circumstances shared with third party organisations or individuals · seek written permission from City & Guilds if they want to convert City & Guilds End-Point Assessment Material for storage, retrieval and delivery in electronic form (ie using some form of e-assessment or e-


learning system) · provide access, on request, to City & Guilds to the system(s) on which the End-Point Assessment Materials appear.


2 Apprenticeship Occupation standard

Skills and knowledge An Advanced and Creative Hair Professional is able to: An Advanced and Creative Hair Professional Knows and Understands:

Use fashion forward trends in hair, creative and precision techniques to create a collection of hairstyle looks

Researches fashion forward trends S1 Research fashion trends using the results to plan,

design, create, produce and present a fashion forward hairstyle collection, identifying the purpose and message of the given collection.

S2 Analyse factors influencing the design and creation of the collection of hairstyle looks including the target audience.

Researches fashion forward trends K1. The principles and stages of planning, researching and

developing fashion forward trends, different media types and platforms.

K2. How to promote fashion forward collection of hairstyle looks using a choice of media to target a specific market, individuals or groups

K3. How a collection of hairstyle looks can be used to promote individuals and salons.

K4. The legal responsibilities when using images.

Create a collection of hairstyle looks S3 Carry out in-depth consultation and complex analysis of

the client hair to plan, create and style the collection of hairstyle looks.

S4 Maintain effective and safe methods of working and effective communication whilst creating the collection of hair looks.

Create a collection of hairstyle looks K5. How to create the collection of hairstyle looks using a range of

models and methods of recording the collection. K6. Health & safety legislation, safe working practices and effective

communication related to creating a collection of hairstyle looks. K7. How to complete an in-depth complex analysis of the client hair. K8. The influencing factors and individual characteristics which need

to be considered when creating a collection of hairstyle looks.



S5 Use and adapt a range of technical skills to create a collection of hairstyle looks using sectioning and cutting guidelines to achieve the required look

S6 Use and adapt a range of technical skills to create a collection of hairstyle looks using precision and personalised cutting techniques tailored to suit individual characteristics

S7 Use and adapt a range of technical skills to create a collection of hairstyle looks using creative finishing and dressing techniques

S8 Use and adapt a range of technical skills to create a collection of hairstyle looks using advanced creative colouring

S9 Use a range of products, tools and equipment in accordance with legal requirements, manufacturers' instructions and salon policy.

Sectioning and cutting guidelines K9. How and when to use sectioning and cutting guidelines. K10. Different sectioning patterns to create round, square, triangular

shapes

K11. Precision and personalised cutting techniques for example: Geometric, asymmetric, disconnection, A line bob/inverted bob Cutting techniques to include: graduating, layering, thinning, tapering, club cutting, freehand, advanced texturizing (slide cutting, channel cutting, point cutting, slicing), undercutting, disconnecting razor cutting, close cutting (scissor or clipper over comb, fading, neckline shapes) precision cutting (solid edge and zero elevation), clipper work.

K12. Preparation, fashion styling, dressing and finishing techniques that can be used to create the look.

K13. The use of products, tools and equipment in accordance with legal requirements, manufacturers' instructions and salon policy

Present a collection of hair looks S10 Present and promote the collection internally using a

visual medium. S11 Evaluate the results of the collection against the

research results to improve further practice.

Present a collection of hair looks K14. The process of evaluating the success of the final collection

using appropriate evaluation tools to demonstrate the effectiveness and success.

K15. Methods of presenting showcasing and promoting the collection of hairstyle looks internally using a visual medium.

Smoothing and Strengthening services

Client consultation Client consultation K16. Health & safety legislation, safe working practices and effective

communication related to smoothing and strengthening services.



S12 Maintain effective and safe methods of working and effective communication whilst completing smoothing and strengthening services.

S13 Carry out in-depth complex analysis of the client hair and scalp to plan and agree the smoothing and strengthening services.

K17. How to complete an in-depth complex analysis of the client hair and scalp for smoothing and strengthening services.

Smoothing and Strengthening S14 Use and apply products, tools and equipment, to

smooth and strengthen clients’ hair to the degree of straightness required.

S15 Resolve problems that may occur during and after the hair smoothing and strengthening process.


S17 Evaluate the results of the service and provide advice on future services and products.

Smoothing and Strengthening K18. The scientific principles of smoothing and strengthening systems. K19. The different factors that can impact smoothing and

strengthening services. K20. Legal requirements and manufacturer’s instructions relating to

smoothing and strengthening services. K21. The types of smoothing and strengthening systems, products,

tools and equipment, their application, and removal. K22. The considerations to be taken when smoothing and

strengthening hair. K23. The types of problems that may occur during the smoothing and

strengthening service. K24. Maintenance and aftercare including future services and

products.

Advanced creative colour conversion

Client Consultation S18 Maintain effective and safe methods of working and

effective communication whilst completing creative colour conversion services.

S19 Carry out tests and an in-depth complex consultation of the client hair and scalp to plan and agree the creative colour conversion service.

S20 Analyse factors influencing the selection of the colour conversion technique used.

Client Consultation K25. Health & safety legislation, safe working practices and effective

communication related to creative colour conversion. K26. The scientific principles of hair colour conversion services. K27. Relevant tests. K28. How to complete an in-depth complex consultation for advanced

creative colour conversion. K29. The different factors that can impact hair colour conversion

services.



K30. Why it is important to consider the effects of the client’s hair and scalp health and condition when deciding on products, techniques and services used.

K31. The factors to be taken into account when planning and agreeing the creative colour conversion service and course of action.

K32. Legal requirements and manufacturer’s instructions relating to creative and advanced colour conversion.

K33. The considerations to be taken into account when applying creative colour conversion techniques.

Creative Colour conversion S21 Provide a creative colour conversion service to change

the depth and tone of the hair in accordance with legal requirements and manufacturer’s instructions.

S22 Creative Colour conversion services to include Using creative sectioning techniques to personalise the colour result and enhance the finished look

S23 Creative Colour conversion services to include toning through bespoke creative formulation, colour blending/shading

S24 Resolve problems that may occur during creative colour conversion service

Creative Colour conversion K34. The specialist products and techniques used in hair colour

conversion services to include: the types of tools, materials, equipment, sectioning techniques, application techniques and how and when to use them.

K35. How and why pre and post treatments should be used when carrying out colour conversion services.

K36. The reasons for pre-softening and pre-pigmenting hair. K37. How to create tone, shading and blending. K38. Bespoke creative colour formulation, sectioning and application

techniques.

Advanced colour conversion (correction) S25 Removing artificial colour S26 Removing bands of colour S27 Recolouring hair treated with lightener S28 Using pre-pigmentation and colour S29 Recolouring hair that has had artificial colour removed S30 Correcting highlights and lowlights. S31 Uses and applies the products, tools and equipment, in

accordance with legal requirements, manufacturers' instructions and salon policy.

Advanced colour conversion (correction) K39. Methods of applying and removing colour products. K40. Methods of pre-softening and pre-pigmenting hair. K41. How to remove artificial colour/ bands of colour. K42. How to recolour hair previously treated with lighteners using pre-

pigmentation and permanent colour/ that has had artificial colour removed.

K43. The importance of restoring the hair’s pH balance after the colour correction service.



K44. The types and causes of colour correction problems that may occur during processing and how to rectify them.

K45. How to correct highlights and lowlights whilst retaining a highlight and lowlight effect.

K46. How to use creative sectioning techniques to personalise the colour result and enhance the finished look.

K47. Products, tools and equipment used in advanced colour conversion (correction)

K48. The considerations to be taken into account when using advanced colour conversion techniques.

K49. Maintenance and aftercare including future services and products.

Products S32 Semi- permanent S33 Quasi (mildly oxidising) S34 Permanent colour S35 Pre-lighteners S36 Colour removers for artificial colour. S37 Complete and evaluate the results of the service and

provide advice on future services, aftercare and products.


3 End-point assessment guidance for centres/end-point assessment customers

Introducing end-point assessment to the apprentice Employers/training providers should make the apprentice aware of the different assessment methods that make up the end-point assessment (EPA) of the apprenticeship prior to the gateway process. While EPAs will be assessed by the City & Guilds Independent End-point Assessor (IEPA), for this apprenticeship the following assessment methods it is the responsibility of the employer/training provider to introduce the assessments to the apprentice ahead of the EPA visit.

Knowledge test

Observation and questioning

Professional discussion The EPA must be completed within an EPA period typically lasting a maximum of three months, beginning when the apprentice has passed the EPA gateway. Further information around what can be shared and the timelines around this can be found in the Task Instructions for Centres/end-point assessment customers/employers sections within this document. When introducing any assessments a realistic timeframe should be set for completion of each task, in line with the timeline agreed with City & Guilds when booking EPA. If tasks are not completed within the agreed timeframe without the Apprentice having a good reason, the timeline for any EPA visit may be reviewed. For any assessments that occur over a longer duration employers/training providers should work with apprentices to develop a submission schedule that aligns with the overall timeline for assessments and with the timelines agreed with City & Guilds when booking EPA.

Health and safety/Codes of practice The importance of safe working practices, the demands of the Health and Safety at Work Act and any Codes of Practice associated with the industry must always be adhered to. The requirement to follow safe working practices is an integral part of all City & Guilds assessments, and it is the responsibility of the tutor/employer to ensure that all relevant health and safety requirements are in place before apprentices begin any practical assessment. Should an apprentice fail to follow correct health and safety practices and procedures during EPA and/or are putting themselves, client or other salon staff members at risk, the assessment must be stopped by the IEPA and the apprentice advised of the reasons why. The apprentice should be informed that they have not reached the standard of assessment required. The IEPA is required to contact their Lead Independent End-point Assessor (LIEPA) and the City & Guilds EPA team before making any decision on whether the EPA can continue. The IEPA must also log the details on the IEPA Assessment Confirmation Form within the Incidents section.

Should an IEPA identify something, when assessing evidence submitted for the apprenticeship or pick up on something during an oral assessment that indicates that health and safety practices and procedures may not have been adhered to, they will feed this back to City & Guilds EPA team.


Authenticating the apprentices work When making judgements on evidence of unobserved tasks, IEPAs must ensure all decision satisfy VACS. For evidence produced outside controlled conditions the apprentice will be required to

sign a declaration that the work is their own

reference all sources.

The training provider/employer should also aid authentication by:

supplementary (oral) questioning to gauge familiarity with the topic

looking out for any changes to the apprentices usual writing style, unusual sources/examples or the use of e.g. US spellings or phrases that might indicate cutting and pasting from the internet

requiring access to evidence of steps in the process e.g. drafts, notes, planning etc. City & Guilds have produced evidence reference forms for both apprentices and IEPAs to use when reviewing evidence produced outside of controlled conditions. These forms include a declaration of authenticity form and must be completed when submitting evidence. These forms can be found in the 9014-12 EPA recording forms for customers document. These should be completed and signed by both the tutor/employer and the apprentice.

Recording forms City & Guilds have designed specific recording forms for apprentices and centres / EPA customers / employers to use for this apprenticeship. These can be found in 9014-12 EPA Recording Forms for customers document.

Capturing evidence City & Guilds IEPAs will capture photographic evidence of precision cut and finish and the advanced creative colour conversion.

Notes on the grading criteria Each assessment will be individually assessed and graded by a City & Guilds IEPA. The grade will be determined using the grading criteria detailed in the tasks.

Determining the overall apprenticeship grade The IEPA will be responsible for completing grading for all tasks, and in communicating these outcomes to City & Guilds for overall grading of the apprenticeship. The overall grade will be based on the grades achieved in the three end-point assessment methods; Knowledge Test, Observation and questioning and Professional discussion. All methods must be achieved at a minimum of a pass in order for the apprenticeship to be achieved. Grades from individual assessment methods should be combined in the following way to determine the grade of the EPA as a whole:

Knowledge test Observation and questioning

Professional discussion

Overall grading

Pass Pass Pass Pass

Pass Pass Fail Fail

Pass Pass Distinction Pass


Knowledge test Observation and questioning

Professional discussion

Overall grading

Pass Fail Pass Fail

Pass Fail Distinction Fail

Pass Fail Fail Fail

Pass Distinction Pass Pass

Pass Distinction Fail Fail

Pass Distinction Distinction Distinction

Fail Pass Pass Fail

Fail Pass Fail Fail

Fail Pass Distinction Fail

Fail Fail Pass Fail

Fail Fail Distinction Fail

Fail Fail Fail Fail

Fail Distinction Pass Fail

Fail Distinction Fail Fail

Fail Distinction Distinction Fail

Feedback The IEPA will not provide any feedback to the apprentice during or immediately following the end assessment process. Feedback (if given) will only be provided to fail apprentices, following submission of evidence to City & Guilds and after any grade determination has been carried out.

Results submission and Certification The City & Guilds IEPA will submit the apprentice results to City & Guilds. City & Guilds will issue the End Assessment record of achievement confirming the grade achieved and will notify the appropriate body who will issue the Apprenticeship certificate.

Opportunities to retake/resit or improve results for end-point assessments Apprentices who fail one or more assessment method will be offered the opportunity to take a re-sit or a re-take. A re-sit does not require further learning, whereas a re-take does. Apprentices should have a supportive action plan to prepare for the re-sit or a re-take. The apprentice’s employer will need to agree that either a re-sit or re-take is an appropriate course of action. An apprentice who fails an assessment method, and therefore the EPA in the first instance, will be required to re-sit or re-take any failed assessment methods only. Any assessment method re-sit or re-take must be taken during the maximum EPA period, otherwise the entire EPA must be taken again, unless in the opinion of the EPAO exceptional circumstances apply outside the control of the apprentice or their employer.


Re-sits and re-takes are not offered to apprentices wishing to move from pass to distinction.


4 End-Point Assessment Resources list

Resource required Online test Suitable IT systems for evolve as outlined in the manual for end-point assessment

services

An invigilator.

A quiet room with adequate lighting, space and privacy. It must be away from the pressures of work activities, in a controlled environment. This may be on or off the employers’ premises.

Interview / Professional discussion

A suitable room for the professional discussion to take place, large enough to accommodate all those involved and free from distractions and influences.

Seating area or room for any other apprentices to wait.

Access to water and cups.

Observation and Questioning

The venue will need to supply the following: Sufficient space to assess

EPA Observation and questioning environment The EPA can take place at the employer’s salon, a training provider’s salon. As far as reasonably practicable the location of End-point Assessment should match conditions of a real work environment. The salon or other End-point assessment location is responsible for meeting the requirements of a real work environment. The realistic work environment must meet the following principles:

All End-point Assessments must be carried out under realistic commercial conditions

Any potential conflicts of interest must be declared, if the independent assessor is employed by an employer organisation which is also on the EPAO register

The space per working area conforms to current health and safety legislation and commercial practice

The range of services, professional products, tools, materials and equipment must be current and available for use.

All byelaws, legislation or local authority requirements that have been set down in relation to the type of work that is being carried out must be taken into full account

the EPAO should ensure that the assessment location provides all relevant large items of equipment, for example chairs, backwashes plus towels

the employer and apprentice are responsible for providing tools and equipment such as scissors, clippers, hairdryers, brushes and the products they will be using

all equipment must be in good working order.


Hairdressing EPA equipment The venue would need to supply the following:

Sufficient space to assess a maximum of two apprentices.

Workstations and mirrors.

Hairdressing styling chairs.

Hairdressing trolleys.

Hand dryers.

Minimum of two basins.

Waiting area for minimum clients.

Designated product mixing area.

Sufficient towels and gowns.

First Aid box.

Sharps box.

Fire regulations guidelines.

Risk assessment.

All equipment to be PAT tested and comply with the Health and Safety at Work Act.

Nominated centre contact for emergencies.

Nominated centre contact to be available at all times during the EPA.

Toilet facilities.

Refreshment facilities.

Retail and aftercare facilities.

Hairdressing apprentices EPA equipment criteria Apprentices would need to supply the following:

Running order given to the IEPA on the day.

Clients.

Hair consultation stationary (record cards etc.).

Colour product sheets, other product sheets (COSHH).

Proof of skin testing on any model having a colour (IEPA to do visual check of client)

Colouring products, styling and finishing products, shampoo, and conditioning products as required.

Colour charts/swatches as required.

Personal Protective Equipment as required.

Disposable gloves/hand protection for colour application as required.

Tools and equipment i.e. brushes/setting rollers/dressing equipment, scissors, combs measuring jugs, tint bowls, sectioning clips, colour meshes etc.

Any other disposable products that the apprentice requires.


5 End-point assessment timeline

Time line Activity

On-going prior to completion (a minimum of 12 month period on-programme)

Employer

reviews progress and ensures Apprentices’ performance is on track as part of the regular performance management system

Identifies gaps and creates a plan for the end assessment with the Apprentice.

Apprentice

completes the English and Maths components of the Apprenticeship

Insert any details around any evidence that needs to be produced during on programme

Gateway process* The Apprentice and line manager/tutor review progress and confirm that the apprentice is ready for end-point assessment. All supporting evidence is uploaded into the EPA Pro

platform through the Gateway process.

The Apprentice signs the completed Apprentice Gateway Declaration Form and this is uploaded by the provider in the EPA Pro Gateway process.

The provider completes a declaration and e-signature on behalf of the provider and employer in the EPA Pro platform.

The provider submits the apprentices collection of looks portfolio.

Book end-point assessment in line with City& Guilds booking timelines**

Employer/training provider:

makes end-point assessment booking with City & Guilds

Completion of assessment tasks The centre/EPA customer must make the on-line test booking. The apprentice should sit the on-line test. Ideally this e-volve test should be completed first, before proceeding with the observation and professional discussion.

* The EPA must be completed within an EPA period typically lasting a maximum of three months, beginning when the apprentice has passed the EPA gateway. ** Further information around City & Guilds booking process and timelines can be found in the Manual for the End-point Assessment Service


Assessment 300 End-point Assessment – Knowledge test

Assessment specification Assessment type: 40 Multipole Choice questions delivered online* Assessment conditions: Invigilated examination conditions* Grading: P/X Grade boundaries: Pass 28 marks (70%) Learners must pass 7 of the 8 questions from K4, K6, K20 and K32

Standard ref

Criteria No. of questions

K4 The legal responsibilities when using images. 2

K6a Health & safety legislation, safe working practices and effective communication related to creating a collection of hairstyle looks (safe working practices)

1

K6b K6b Health & safety legislation, safe working practices and effective communication related to creating a collection of hairstyle looks (effective communication)

1

K18 The scientific principles of smoothing and strengthening systems 2

K19 The different factors that can impact smoothing and strengthening services 2

K20 Legal requirements and manufacturer’s instructions relating to smoothing and strengthening services

2

K22 The considerations to be taken when smoothing and strengthening hair 2

K25a Health & safety legislation, safe working practices and effective communication related to creative colour conversion (H&S Legislation)

2

K25b Health & safety legislation, safe working practices and effective communication related to creative colour conversion (safe working practices)

2

K25c Health & safety legislation, safe working practices and effective communication related to creative colour conversion (effective communication)

2

K26 The scientific principles of hair colour conversion services 2

K27 Relevant tests 1

K31a The factors to be taken into account when planning and agreeing the creative colour conversion service and course of action (Skin tone/existing colour/lifestyle/length of hair)

1

K31b The factors to be taken into account when planning and agreeing the creative colour conversion service and course of action (Hair classification/percentage of white/client requirements/sequence of application/temperature)

1

K32 Legal requirements and manufacturer’s instructions relating to creative and advanced colour conversion 2


K35a How and why pre and post treatments should be used when carrying out colour conversion services (How - Pre-treatments)

1

K35b How and why pre and post treatments should be used when carrying out colour conversion services (Why - Post treatments)

1

K35c How and why pre and post treatments should be used when carrying out colour conversion services (How - Post treatments)

1

K35d How and why pre and post treatments should be used when carrying out colour conversion services (Why - Pre-treatments)

1

K40a Methods of pre-softening and pre-pigmenting hair (pre-softening) 1

K40b Methods of pre-softening and pre-pigmenting hair (pre-pigmenting) 1

K41 How to remove artificial colour/ bands of colour 1

K42 How to recolour hair previously treated with lighteners using pre-pigmentation and permanent colour that has had artificial colour removed 1

K43 The importance of restoring the hair’s pH balance after the colour correction service 1

K44a The types and causes of colour correction problems that may occur during processing and how to rectify them (types)

2

K44b The types and causes of colour correction problems that may occur during processing and how to rectify them (causes)

2

K45a How to correct highlights and lowlights whilst retaining a highlight and lowlight effect (highlights)

1

K45b How to correct highlights and lowlights whilst retaining a highlight and lowlight effect (lowlights)

1

Total 40

*These exams are sat under invigilated examination conditions, as defined by the JCQ: http://www.jcq.org.uk/exams-office/ice---instructions-for-conducting-examinations. Entry for exams can be made through the City & Guilds Walled Garden.


Assessment 300 End-point Assessment – Knowledge test

Task instructions for centres/end-point assessment customers Training providers/employers are advised to prepare apprentices for the test by: Sharing the 9014-300 assessment specifications as well as the Advanced and Creative Standard in

section 2 of this document Encouraging apprentices to sit the sample multiple choice paper under invigilated exam conditions

available on EPAPRO. The live test is displayed in two sections apprentices must complete both sections of the test.

The knowledge test can be taken at any time during the end-point assessment phase but must be passed before undertaking the observation and questioning assessment.


Assessment 700: Observation and questioning

Assessment specification

Component Description Coverage Grading

700/750 Observation and Questioning

Create a collection of hairstyle looks K6, K7, K8, K9, K10, K11, K12, K13 S2, S3, S4, S5, S6, S7, S9 B1, B4

P/D/X Advanced Creative Colour Conversion K25, K27, K28, K29, K30, K33, K34 S18, S19, S20, S21, S22, S23, S24, S31 B2



Task instructions for centres/end-point assessment customers

Overview The apprentice will be observed by a City & Guilds Independent End-point Assessor (IEPA) completing work in their normal workplace, in which they will demonstrate the Knowledge, Skills and Behaviours assigned to this assessment method. The apprentice will undertake two services: Create one precision cut and finish from their personal collection of hair style looks Complete one advanced creative colour conversion service on previously coloured hair One assessor may observe up to a maximum of two apprentices at any one time, to allow for quality and rigour.

Venue The Observation and questioning can take place in:

the employer’s workplace such as a salon, a suitable premises identified by the EPAO (e.g. training provider's premises) Specific venue requirements that must be in place include:

must be within a realistic working environment The realistic work environment must meet the following principles:

all end-point assessments must be carried out under realistic commercial conditions any potential conflicts of interest must be declared, if the independent assessor is employed by an

employer organisation which is also on the EPAO register the space per working area must conform to current health and safety legislation and commercial

practice the range of services, professional products, tools, materials and equipment must be current and

available for use all byelaws, legislation or local authority requirements that have been set down in relation to the

type of work that is being carried out must be taken into full account the EPAO should ensure that the assessment location provides all relevant large items of

equipment, for example chairs, backwashes plus towels the employer and apprentice are responsible for providing tools and equipment such as scissors,

clippers, hairdryers, brushes and the products they will be using all equipment must be in good working order.

Preparation for observation Effective planning for assessment by the apprentice and their employer/training provider is essential if the apprentice is to succeed within an appropriate timescale. The purpose of assessment planning is to help apprentices identify how and when they will provide the evidence required to demonstrate their competence. The apprentice must produce an appointment schedule, this schedule should highlight the running order of the day as well as which clients are being used for which techniques. The IEPA should receive a copy of each apprentice’s appointment schedule on the day of the assessment.


Clients The apprentice will work on a minimum of one client: The employer and apprentice are responsible for providing suitable client(s) that allows the

apprentice to demonstrate the KSBs mapped to this assessment method. Wherever practicable the EPAO, in liaison with the employer and or training provider, must ensure

the following factors have been considered before using customers/clients for the observation and questioning: o the client availability related to the services required (the client must be available for the

whole duration of the observation) o the client meeting the requirements of the EPA - if the client is not suitable for the purposes of

the EPA and must be substituted o health and safety requirements, restrictions and limitations, (infections, infestations,

contraindications) The employer and apprentice are responsible for providing clients for contingency purposes (in the event of any factors rendering the observation and questioning void). The client still needs to be from the collection of looks. If any of the factors listed above become apparent during the observation and questioning, the apprentice must notify the independent assessor immediately, explaining the contributing factors and a contingency client should be utilised. Questions may be asked during the observation for clarification purposes only, when a natural pause occurs.

Timings The observation and questioning should take five hours. The observation and questioning may be split into discrete sections (per service) held over a maximum of one working day. The length of a working day is typically considered to be 7.5 hours. The assessor has the discretion to increase the time of the observation and questioning by up to 10% to allow the apprentice to complete the final task that they are working on or complete the answer to a question. In advance of the observation and questioning, apprentices must be provided with information on the format of the observation and questioning, including timescales.

Questioning Questioning will happen following each of the two services; a total of four questions will be asked, split in the following way: two questions within a maximum of five minutes after the precision cut and finish service two questions within a maximum of five minutes after the advanced creative colour conversion

service These four questions must be asked within the time period permitted above which is in addition to the five hours allowed for the observation. The independent assessor will use their professional judgement to create appropriate questions. The KSBs observed, and answers to questions, must be documented by the independent assessor. The independent assessor will make all grading decisions. Questions may be asked during the observation for clarification purposes only, when a natural pause occurs.



Task instructions for apprentices

Overview You will be observed by the City & Guilds Independent End-point Assessor (IEPA) and are required to work on a minimum of one client to complete the following: Apprentices must be observed and questioned by an independent assessor completing work in their normal workplace, in which they will demonstrate the KSBs assigned to this assessment method. The EPAO will arrange for the Observation and questioning to take place in consultation with the employer. You will undertake two services:

create one precision cut and finish from their personal collection of hair style looks complete one advanced creative colour conversion service on previously coloured hair

Observation The observation and questioning should take five hours. The assessor has the discretion to increase the time of the observation and questioning by up to 10% to allow you to complete the final task that they are working on or complete the answer to a question. In advance of the observation and questioning, you will be provided with information on the format of the observation and questioning, including timescales. You are expected to work on a minimum of one client: You and your employer are responsible for providing suitable client(s) that allow you to

demonstrate the KSBs mapped to this assessment method. Wherever practicable the IEPA, in liaison with the employer and or training provider must ensure

the following factors have been considered before using customers/clients for the observation and questioning: o the client availability related to the services required (the client must be available for the

whole duration of the observation) o the client meeting the requirements of the EPA - if the client is not suitable for the purposes of

the EPA and must be substituted o health and safety requirements, restrictions and limitations, (infections, infestations,

contraindications) Your employer and you are responsible for providing clients for contingency purposes (in the event of any factors rendering the observation and questioning void). If any of the factors listed above become apparent during the observation and questioning, you must notify the IEPA immediately, explaining the contributing factors and a contingency client should be utilised.

Questioning Questioning will happen following each of the two services; a total of four questions will be asked, split in the following way:

two questions within a maximum of five minutes after the precision cut and finish service two questions within a maximum of five minutes after the advanced creative colour conversion

service


Service One - Precision cut and finish Post gateway and prior to the observation you must have carried out an in-depth consultation and complex analysis of the client’s hair and scalp. At the start of the observation for the precision cut and finish, you will discuss briefly and confirm with your client the prior in-depth consultation and complex analysis of the client’s hair and scalp. This brief discussion will form part of the observation period and should last a maximum of 5 minutes. The 5-minute consultation is included in the overall 5-hour observation time. Evidence must be provided that you have:

completed an in-depth consultation and complex analysis of the client’s hair and scalp analysed factors influencing the design and creation of the hairstyle look planned, created, evidenced and evaluated a look from their collection of hairstyle looks. The following activities must be observed during the observation and questioning:

You must create one precision cut and finish from your personal collection of hairstyle looks, chosen by the client, using: o safe working practices and effective communication o sectioning and cutting guidelines to achieve the required look o precision and personalised cutting techniques tailored to suit individual characteristics o preparation, fashion styling, dressing and finishing techniques o relevant products, tools and equipment.

Service Two - Advanced creative colour conversion Post gateway and prior to the observation you must have carried out an in-depth consultation and complex analysis of the client’s hair and scalp and carried out relevant tests. At the start of the observation for the advanced colour conversion service, you will discuss briefly and confirm with your client the prior in-depth consultation and complex analysis of the client’s hair and scalp. You will also discuss and show the outcome of tests that have been completed. This brief discussion will form part of the observation period and should last a maximum of 5 minutes. The 5-minute consultation is included in the overall 5-hour observation time. Evidence must be provided that you have:

completed an in-depth consultation and complex analysis of the client’s hair and scalp including the outcome of tests

analysed factors influencing the selection of the advanced colour conversion technique used.

You must complete one advanced creative colour conversion service on previously coloured hair (over 30% of the hair) to include:

effective and safe methods of working and effective communication changed the depth and tone of the hair in accordance with legal requirements and manufacturer’s

instructions the use of creative sectioning techniques to personalise the colour result and enhance the finished

look toning through bespoke creative formulation, colour blending/shading the resolution of problems

that may occur during the creative colour conversion service.

Other relevant information There may be breaks during the observation and questioning to allow you to move from one location to another as required. All breaks will be invigilated.


Assessment 700 Observation and questioning grade descriptors table

Explanation of terminology used within the grade descriptors.

Term Explanation

Showcased the apprentice shows the best qualities and abilities or parts of something (demonstrates application of skills).

Passion the apprentice shows a strong emotion or connection to their work

Creativity the apprentice shows originality, inventiveness, resourcefulness and the ability to bring things together and express their thoughts and feelings in their work

Talent the apprentice shows or articulates, aptitude, ability, capacity and an artistic accomplishment, which results in a superior quality in their work.

Flair the apprentice shows or articulates, a natural talent, gift, aptitude, distinctive elegance or style in their work

Imagination the apprentice shows they can broaden the look/service, by integrating their own creative thoughts, ideas, senses and research to formulate new ideas

Standard KSB Pass - The apprentice has provide evidence to meet all the Knowledge, Skills and Behaviour requirements for the Observation and questioning and all of the criteria below:

Distinction - The apprentice has met all the pass criteria and also all of the additional criteria below:

Create a collection of hairstyle looks

K7 How to complete an in-depth complex analysis of the client hair

Carried out in-depth consultation and complex analysis of the client’s hair and scalp, considering any influencing factors, in order to plan, create and style the look.

No distinction criteria.

K8 The influencing factors and individual characteristics which need to be considered when creating a collection of hairstyle looks




S2 Researches fashion forward trends - Analyse factors influencing the design and creation of the collection of hairstyle looks including the target audience

S3 Carry out in-depth consultation and complex analysis of the client hair to plan, create and style the collection of hairstyle looks

K6 Health & safety legislation, safe working practices and effective communication related to creating a collection of hairstyle looks

Facilitated safe working practices, ensuring the safety of self and others and when necessary challenging safety issues during the creation of a look from their personal collection.


S4 Maintain effective and safe methods of working and effective communication whilst creating the collection of hair looks

B1 Facilitates safe working practices ensure safety of self and others, challenges safety issues

S4 Maintain effective and safe methods of working and effective communication whilst creating the collection of hair looks

Maintained communication with the client throughout the creation of a look from their personal collection

Maintained attentive and informative communication with the client throughout the service, using open questions to engage, reassure, guide and build a positive lasting relationship with the client.

K8 The influencing factors and individual characteristics which need to be considered when creating a collection of hairstyle looks

used a range of technical skills and techniques including precision and personalised cutting, tailored to suit

creatively adapted, combined with flair and passion a range of advanced technical and precision techniques to a superior quality to




K9 Sectioning and cutting guidelines - How and when to use sectioning and cutting guidelines

individual characteristics to create and finish the look using individual flair and imagination

create and style the finished look with attention to detail

K10 Sectioning and cutting guidelines - Different sectioning patterns to create round, square, triangular shapes

K11 Precision and personalised cutting techniques for example: Geometric, asymmetric, disconnection, A line bob/inverted bob. Cutting techniques to include: graduating, layering, thinning, tapering, club cutting, freehand, advanced texturizing (slide cutting, channel cutting, point cutting, slicing), undercutting, disconnecting razor cutting, close cutting (scissor or clipper over comb, fading, neckline shapes) precision cutting (solid edge and zero elevation), clipper work

K12 Preparation, fashion styling, dressing and finishing techniques that can be used to create the look

S5 S5 Create a collection of hairstyle looks - Use and adapt a range of technical skills to create a collection of hairstyle looks using sectioning and cutting guidelines to achieve the required look

S6 S6 Create a collection of hairstyle looks - Use and adapt a range of technical skills to create a collection of hairstyle looks using precision and personalised cutting techniques tailored to suit individual characteristics




S7 S7 Create a collection of hairstyle looks - Use and adapt a range of technical skills to create a collection of hairstyle looks using creative finishing and dressing techniques

B4 Creativity demonstrates individual flair and imagination using fashion forward trends in hair and approaches to their work.

K13 The use of products, tools and equipment in accordance with legal requirements, manufacturers' instructions and salon policy.

used a range of products, tools and equipment in accordance with legal requirements, manufacturers' instructions and salon policy


S9 Use a range of products, tools and equipment in accordance with legal requirements, manufacturers' instructions and salon policy


K27 Client Consultation - Relevant tests Carried an out in-depth complex consultation and analysis of the client’s hair and scalp, including any evidence of any relevant tests.


K28 Client Consultation - How to complete an in-depth complex consultation for advanced creative colour conversion

S19 Client Consultation - Carry out tests and an in-depth complex consultation of the client hair and scalp to plan and agree the creative colour conversion service




K25 Client Consultation - Health & safety legislation, safe working practices and effective communication related to creative colour conversion

Facilitated safe working practices, ensuring the safety of self and others and when necessary challenging safety issues during the advanced creative colour conversion service.


S18 Client Consultation - Maintain effective and safe methods of working and effective communication whilst completing creative colour conversion services

S18 Client Consultation - Maintain effective and safe methods of working and effective communication whilst completing creative colour conversion services

Maintained communication with the client throughout the advanced creative colour conversion service.

Maintained attentive and informative communication with the client throughout the service, using open questions to engage, reassure and build a positive lasting relationship with the client.

K29 Client Consultation - The different factors that can impact hair colour conversion services

Chosen the colour product, as a result of analysing and considering the influencing factors and the results of consultation.


K30 Client Consultation - Why it is important to consider the effects of the client’s hair and scalp health and condition when deciding on products, techniques and services used

K33 Client Consultation - The considerations to be taken into account when applying creative colour conversion techniques

S20 Client Consultation - Analyse factors influencing the selection of the colour conversion technique used




K34 The specialist products and techniques used in hair colour conversion services to include: the types of tools, materials, equipment, sectioning techniques, application techniques and how and when to use them

Used creative technical skills, sectioning, formulation, colour blending /shading, application and finishing techniques to create bespoke creative colour conversion service and change the depth and tone of the hair.

Used and adapt a range of technical skills, consistently showcase their passion, creativity, talent and flair whilst completing the colour conversion.

K37 How to create tone, shading and blending

K38 Bespoke creative colour formulation, sectioning and application techniques

S21 Provide a creative colour conversion service to change the depth and tone of the hair in accordance with legal requirements and manufacturer’s instructions

S22 Creative Colour conversion services to include: Using creative sectioning techniques to personalise the colour result and enhance the finished look

S23 Creative Colour conversion services to include toning through bespoke creative formulation, colour blending/shading.

K34 The specialist products and techniques used in hair colour conversion services to include: the types of tools, materials, equipment, sectioning techniques, application techniques and how and when to use them.

Used and applied the relevant products, tools and equipment in accordance with legal requirements and manufacturer’s instructions.

Consistently showcased their individual flair, creatively and imagination in order to provide a unique creative colour conversion service. Adapted a range of products, tools and equipment, tailored to suit individual client characteristics, hair classification and characteristics.

S31 Uses and applies the products, tools and equipment, in accordance with legal requirements, manufacturers' instructions and salon policy.




S24 Resolve problems that may occur during creative colour conversion service.

Demonstrated tenacious approach to problem solving, identifying root causes and ensuring these are resolved to a satisfactory end.


B2 Problem solving works to identify and ensure root causes are resolved, demonstrating a tenacious approach.


Assessment 701 Professional Discussion

Assessment specification

Component Description Coverage Grading

700/750 Professional discussion

Create a collection of hairstyle looks K1, K2, K3, K4, K5 K8, K14, K15 S1, S8, S10, S11

P/D/X

Smoothing and Strengthening K16, K17, K21, K23, K24 S12, S13, S14, S15, S16, S17

Advanced Creative Colour Conversion K36 S24, S28

Advanced Colour Conversion (correction) K39, K46, K47, K48, K49 S25, S26, S27, S29, S30, S31, S32, S33, S34, S35, S36, S37

Professional Development B3, B5



Task instructions for centres/End-point Assessment customers/employers

Overview This assessment will take the form of a professional discussion, which must be appropriately structured to draw out the best of the apprentice’s competence and excellence and cover the KSBs assigned to this assessment method. It will involve questions that will focus on coverage of prior learning or activity and problem solving. The professional discussion can take place in any of the following: employer’s premises a suitable venue selected by the EPAO (e.g. a training provider's premises) The rationale for this assessment method is:

The occupation involves extensive practical activity; a professional discussion will allow some KSBs which may not naturally occur in every workplace or may take too long to observe to be assessed and the assessment of a disparate set of KSBs. The apprentice will use the Collection of hairstyle looks to support the professional discussion.

The Collection of hairstyle looks is not assessed or graded by the Independent assessor but is used to inform the professional discussion.

Delivery Apprentices will have developed and maintained throughout their apprenticeship a portfolio of examples of their work. This portfolio will have been used by the apprentice to demonstrate to the employer that they are ready for EPA. Some evidence (which has not been assessed by the IEPA) from this portfolio will be used by the apprentice to support the professional discussion. The apprentice will extract, from their portfolio, evidence which is suitable for supporting them in their professional discussion. For the professional discussion the apprentice is required submit a portfolio which covers a collection of looks (a collection consists of more than two looks): The content must be sufficient to evidence that you can demonstrate all of the Knowledge, Skills

and Behaviours required as mapped to the professional discussion assessment method and will typically contain 17 pieces of evidence.

One piece of evidence can be mapped against more than one Knowledge, Skill or Behavioural requirement.

The collection of looks o can be in any format, as long as it is legible and can be uploaded electronically to the

chosen EPAO o should contain written accounts of activities that have been completed and mapped

against the Knowledge, Skills and Behaviours, supported by appropriate evidence, including photographic evidence and work products.

Progress review documentation, witness testimonies, and feedback from colleagues and/or clients should also be included.

Reflective accounts or self-evaluation cannot be included as evidence A declaration of authenticity form must be signed by you and employer alongside the collection of

looks submitted. The collection of looks must be submitted at gateway.


City & Guilds will contact the customer asking for the evidence to be revised and resubmitted. In exceptional circumstances it may be required to move the EPA date to accommodate the submission of portfolio evidence and allow the IEPA to review the portfolio in preparation for the EPA event. This evidence is not directly assessed, however it will be considered by the IEPA and used for planning of the professional discussion. Guidance on submitting evidence in a portfolio The portfolio is a concise collection of the apprentice’s best pieces of evidence selected from the breadth of available evidence. It efficiently demonstrates the apprentice’s performance in relation to the specified criteria and showcases their highest quality work. The IEPA uses it to familiarise themselves with the apprentice’s work in preparation for the professional discussion, and the apprentice can use it to provide tangible evidence to support the professional discussion. Types of evidence Ideally the evidence should be produced in electronic format, or scanned/photographed to give a clear electronic representation, as it must be submitted electronically for EPA. The evidence in the portfolio must be chosen to provide valid evidence for the specified criteria being assessed. For examples of the type of evidence refer to Appendix 1. All evidence must be of the apprentice’s own work and, for any team work, must clarify and focus only on their contribution. Where necessary, confidentiality and data protection requirements must be adhered to eg permissions for use of video/images containing identifiable 3rd parties (eg customers), anonymising of documentation and permissions obtained from customers when submitting documents relating to them. Confirming the evidence selection When the apprentice has selected the evidence to form their portfolio, this must be reviewed by the employer/training provider to ensure: all assessment requirements have been met it is in line with any requirements relating to the type and amount of evidence required and when

the evidence should have originated there is no unnecessary duplication of evidence against the same criteria the work selected represents the best evidence available in relation to the criteria requirements for

the professional discussion the clarity of any images or scanned evidence is sufficient to determine the quality of the original

evidence authenticity of evidence has been established. Preparing evidence for submission Evidence being uploaded for EPA must be presented as follows: Each piece of evidence must have a header containing the name of the apprentice together with

the date the evidence was produced and an evidence reference number. It is good practice, where possible, to add a handwritten/e-signature although this is not mandatory.

Each piece of evidence must be referenced to the criteria it is being submitted against on the evidence reference form (found in the EPA recording forms for centres document)

This is to ensure that each piece of evidence is cross-referenced to each relevant criterion. Presenting the evidence in this way also formally confirms that it is the apprentice’s own work.


City & Guilds have created a ‘portfolio checklist’ to help centres and apprentices ensure that all relevant information is accounted for.

Portfolio checklist Tick when confirmed

1. Is all evidence signed by the apprentice and dated? * E-signatures are also acceptable

2. Is all evidence valid, authentic, current and sufficient (VACS)?

3. Does evidence clearly show it is the apprentice’s individual work (and if involved in team work is it clear the specific contribution the apprentice made)?

4. Does the evidence clearly demonstrate their relevant knowledge?

5. Have you used the evidence reference form? And has all evidence been referenced?

6. Is there sufficient evidence to cover the whole of the criteria and grading descriptors that has been referenced to?

7. Has any client/customer reference information been anonymised?

8. Has the appropriate stakeholder(s) eg employer/training provider checked whether the apprentice’s portfolio meets all the required criteria and grading descriptors?

Reminder: You must upload the completed evidence reference form to the EPA portal in word format

* where witness testimonies are included as a piece of evidence these do not need to be signed by the apprentice but instead must be signed/authenticated as outlined in the rest of the EPA pack. Assessment Environment The professional discussion can be either face-to-face or via online video- conference, if appropriate. EPAO must ensure that it is conducted in a suitable controlled environment, which should be agreed during the booking process with the EPA team. It is anticipated that EPAO will use the apprentice’s employer’s premises, wherever possible, to minimise costs. It is the responsibility of the customer to ensure appropriate signposting and other arrangements are in place to maintain a suitable environment throughout the duration of the assessment activity. Time allowed for Professional Discussion The Professional Discussion will last for 45 minutes, the IEPA has the discretion to increase the time of the professional discussion by up to 10% to allow the apprentice to complete their last answer. Further time may be granted by the EPAO for apprentices with appropriate needs in line with the EPAOs Reasonable Adjustment Policy (+/- 10%).


Assessment 701/751 Professional Discussion

Task instructions for apprentices

Overview This assessment will take the form of a professional discussion, which will draw out the best of your competence and excellence and cover the Knowledge, Skills and Behaviours (KSBs) assigned to this assessment method. It will involve questions that will focus on coverage of prior learning or activity and problem solving. The professional discussion can take place in any of the following: employer’s premises a suitable venue selected by the EPAO (e.g. a training provider's premises) The rationale for this assessment method is:

The occupation involves extensive practical activity; a professional discussion will allow some KSBs which may not naturally occur in every workplace or may take too long to observe to be assessed and the assessment of a disparate set of KSBs. You will use your collection of hairstyle looks to support the professional discussion.

Delivery You will have developed and maintained throughout your apprenticeship a portfolio of examples of your work. You will use this portfolio to demonstrate to your employer/training provider that you are ready for End-point Assessment. Some evidence (which has not been assessed by the Independent End-point Assessor) from this portfolio will be used to support your professional discussion. For the professional discussion you are required submit a portfolio which covers a collection of looks (a collection consists of more than two looks): The content must be sufficient to evidence that you can demonstrate all of the Knowledge, Skills

and Behaviours required as mapped to the professional discussion assessment method and will typically contain 17 pieces of evidence.

One piece of evidence can be mapped against more than one Knowledge, Skill or Behavioural requirement.

The collection of looks o can be in any format, as long as it is legible and can be uploaded electronically to the

chosen EPAO o should contain written accounts of activities that have been completed and mapped

against the Knowledge, Skills and Behaviours, supported by appropriate evidence, including photographic evidence and work products.

Progress review documentation, witness testimonies, and feedback from colleagues and/or clients should also be included.

Reflective accounts or self-evaluation cannot be included as evidence A declaration of authenticity form must be signed by you and employer alongside the collection of

looks submitted. The collection of looks must be submitted at gateway. Where the number of pieces of evidence is excessive, the IEPA will return your portfolio without being reviewed. City & Guilds will contact you asking for the evidence to be revised and resubmitted. In exceptional circumstances it may be required to move the EPA date to accommodate the submission of your portfolio evidence and allow the IEPA to review it in preparation for the EPA event. This evidence is not directly assessed, however it will be considered by the IEPA and used for planning of the professional discussion.


Guidance on submitting evidence in a portfolio The portfolio is a showcase of your best pieces of evidence, a concise collection of evidence selected from the breadth of available evidence. It should efficiently demonstrate your performance in relation to the specified criteria and showcases your highest quality work. The portfolio is not directly assessed by the IEPA but is used as the basis for the professional discussion. The IEPA uses it to familiarise themselves with your work in preparation for the professional discussion, and you can use it to provide tangible evidence, against the relevant criteria during the professional discussion. Types of evidence Ideally the evidence should be produced in electronic format or scanned/photographed to give a clear electronic representation, as it must be submitted electronically for EPA. The evidence in the portfolio must be chosen to provide valid evidence for the specified criteria being assessed. For examples of the type of evidence refer to Appendix 1. All evidence must be your own work and, for any team work you must clarify and focus only on your contribution. Where necessary, confidentiality and data protection requirements must be adhered to eg permissions for use of video/images containing identifiable 3rd parties (eg customers), anonymising of documentation and permissions obtained from customers when submitting documents relating to them. Selecting Evidence Before selecting the evidence to form the portfolio, you should consider the following:

the criteria to be covered by the portfolio

the type of evidence that can be presented (see above)

the amount of evidence that should be presented

the period of time from which the evidence should have originated (usually this will be towards the end of your apprenticeship).

There are two questions that you should consider when selecting work to form your portfolio: Which pieces holistically (most efficiently) give evidence that together cover all of the relevant

criteria? Is this the best evidence I have, showing that I have met all of the requirements for the distinction

grade? Preparing evidence for submission Evidence being uploaded for EPA must be presented as follows: each piece of evidence must have a header containing your name together with the date the

evidence was produced and an evidence reference number. It is good practice, where possible, to add a handwritten/e-signature although this is not mandatory.

each piece of evidence must be referenced to the criteria it is being submitted against on the evidence reference form (found in the End-point assessment recording forms for Centres /End-point Assessment customers/employers document)

This is to ensure that each piece of evidence is cross-referenced to each relevant criterion. Presenting the evidence in this way also formally confirms that it is your own work.


The professional discussion The IEPA will record your responses during the professional discussion, they will ask you a minimum of eight questions which will have been generated by the IEPA. However, you will be expected to lead the professional discussion and make reference to your collection of hairstyle looks. The professional discussion will be conducted as set out here: this is a 1:1 conversation, with no other parties involved completed in an appropriate environment which is free from distractions and interruptions both yourself and the IEPA may refer to the collection of hairstyle looks to support the discussion. When completing the professional discussion, you will: describe services you have completed for your collection of hairstyle looks from consultation to

finish and aftercare advice, covering all applicable KSB. (This accurately reflects a service delivery in a salon and would ensure all KSB are covered).

describe how you have considered the client’s individual characteristics, influencing factors, hair classifications and characteristics, products, tools equipment, application, techniques, technical skills and services selected.

Time allowed for Professional Discussion The Professional Discussion will last for 45 minutes the IEPA has the discretion to increase the time of the professional discussion by up to 10% to allow you to complete your last answer.



Recording forms All recording forms can be found in Assessment pack recording form documents that are available in a word format. Please see below summary of the recording forms that are available for this assessment.

Recording form

Purpose Who should complete

Where Can it be found

Portfolio evidence reference form

For the apprentice to map and reference all evidence submitted for the portfolio; for the IEPA to make comments in preparation for the professional discussion

Apprentice/IEPA End-point Assessment recording forms for centres/End-point

Assessment customers/Employers


Assessment 701 Professional Discussion grade descriptors table

Explanation of terminology used within the grade descriptors.

Term Explanation

showcased the apprentice shows the best qualities and abilities or parts of something (demonstrates application of skills).

passion the apprentice shows a strong emotion or connection to their work

creativity the apprentice shows originality, inventiveness, resourcefulness and the ability to bring things together and express their thoughts and feelings in their work

talent the apprentice shows or articulates, aptitude, ability, capacity and an artistic accomplishment, which results in a superior quality in their work.

flair the apprentice shows or articulates, a natural talent, gift, aptitude, distinctive elegance or style in their work

imagination the apprentice shows they can broaden the look/service, by integrating their own creative thoughts, ideas, senses and research to formulate new ideas

Standard KSB Pass The apprentice has provide evidence to meet all the Knowledge, Skills and Behaviour requirements for the Observation and questioning and all of the criteria below:

Distinction The apprentice has met all the pass criteria and also all of the additional criteria below:

Create a collection of hairstyle looks

K1 Researches fashion forward trends - The principles and stages of planning, researching and developing fashion forward trends, different media types and platforms

Explained how they researched and planned the fashion forward hairstyle collection Explained how they designed, created, and produced the fashion forward hairstyle collection including:

Showcased an extensive and broad imagination, creativity and an individual, experimental flair and approach in how they researched, planned, designed and created the fashion forward hairstyle collection. K5 Create a collection of hairstyle looks - How to create the

collection of hairstyle looks using a range of models and methods of recording the collection




K8 Create a collection of hairstyle looks - The influencing factors and individual characteristics which need to be considered when creating a collection of hairstyle looks

the models used

individual characteristics

the influencing factors

media types and platforms used

S1 Researches fashion forward trends - Research fashion trends using the results to plan, design, create, produce and present a fashion forward hairstyle collection, identifying the purpose and message of the given collection

Explained the purpose and message of the collection Explained the specific market, individuals or groups targeted

The purpose and message of the collection was clear and succinct, examples were highlighted of how they had extended and broadened their thought.

K2 Researches fashion forward trends - How to promote fashion forward collection of hairstyle looks using a choice of media to target a specific market, individuals or groups

K3 Researches fashion forward trends - How a collection of hairstyle looks can be used to promote individuals and salons

S8 Create a collection of hairstyle looks - Use and adapt a range of technical skills to create a collection of hairstyle looks using advanced creative colouring

Clarified how they used advanced creative colouring to enhance their collection of hairstyle looks.


K3 Researches fashion forward trends - How a collection of hairstyle looks can be used to promote individuals and salons

Explained their choice of visual medium and how it was used to internally present and promote the collection of hairstyle looks.

Showcased their passion, creativity and talent in the presentation and promotion their collection, highlighted examples of imagination and flair, trends (seasonal, current and/or fashion forward) considered K8 Create a collection of hairstyle looks - The influencing

factors and individual characteristics which need to be considered when creating a collection of hairstyle looks




K15 Methods of presenting showcasing and promoting the collection of hairstyle looks internally using a visual medium

S10 Present a collection of hair looks - Present and promote the collection internally using a visual medium

K14 Present a collection of hair looks - The process of evaluating the success of the final collection using appropriate evaluation tools to demonstrate the effectiveness and success

Evaluated the results of the collection against the research results to improve further practice.


S11 Present a collection of hair looks - Evaluate the results of the collection against the research results to improve further practice

Smoothing and Strengthening

K16 Client consultation - Health & safety legislation, safe working practices and effective communication related to smoothing and strengthening services.

Explained how effective and safe methods of working was maintained throughout the service.

No distinction criteria

S12 Client consultation - Maintain effective and safe methods of working and effective communication whilst completing smoothing and strengthening services.

K17 Client consultation - How to complete an in-depth complex analysis of the client hair and scalp for smoothing and strengthening services.

Explained the findings and results of the in-depth complex analysis of the client’s hair and scalp, including any influencing factors.





S13 Client consultation - Carry out in-depth complex analysis of the client hair and scalp to plan and agree the smoothing and strengthening services

K21 The types of smoothing and strengthening systems, products, tools and equipment, their application and removal.

Explained the system, process, products tools and equipment selected, why they were selected, how they were applied and removed. Explained the legal requirements, manufacturers' instructions and salon policy considered.

Showcased an expert familiarity of smoothing and strengthening services, highlighted examples of how they considered and tailored the smoothing and/or strengthening service to consider the influencing factors and hair characteristics and classifications.

S14 Use and apply products, tools and equipment, to smooth and strengthen clients’ hair to the degree of straightness required.


K23 The types of problems that may occur during the smoothing and strengthening service

Explained the types of problems that may occur and need to be resolved during the smoothing and strengthening service.



K24 Maintenance and aftercare including future services and products.

Explained how the findings were evaluated from the results of the service. Explained the advice provided on future services and products.


S17 Evaluate the results of the service and provide advice on future services and products


K36 The reasons for pre-softening and pre-pigmenting hair. No distinction criteria




S28 Using pre-pigmentation and colour. Explained the reasons and techniques for pre-softening and pre pigment hair.

S24 Resolve problems that may occur during creative colour conversion service.

Explained the types of problems that may occur and need to be resolved during the advanced creative colour conversion service.


Advanced colour conversion (correction)

K39 Methods of applying and removing colour products. Explained how to use, apply, combine and remove relevant advanced colour conversion (correction) techniques, applicable products (semi, quasi permanent, permanent), tools and equipment to personalise, enhance and achieve the desired look, including: removing artificial colour removing bands of colour re-colouring hair treated with lightener recolouring hair that has had artificial

colour removed correcting highlights and lowlights pre-lighteners colour removers for artificial colour in accordance with legal requirements, manufacturers' instructions and salon policy. Explained the considerations that were taken into account when selecting and using the

Showcased an expert familiarity of advanced colour conversion (correction) services. Showcased a passion, creativity and talent in the presentation and approach to their work, highlighted examples of how they: considered colour conversion problems discussed possible outcomes with the client used their technical skills, flair and

imagination to provide solutions how the advanced creative colour

conversion (correction)service was tailored to take into account the influencing factors and hair characteristics and classifications.

K46 How to use creative sectioning techniques to personalise the colour result and enhance the finished look.

K47 Products, tools and equipment used in advanced colour conversion (correction).

K48 The considerations to be taken into account when using advanced colour conversion techniques.

S25 Removing artificial colour.

S26 Removing bands of colour.

S27 Recolouring hair treated with lightener.

S29 Recolouring hair that has had artificial colour removed.

S30 Correcting highlights and lowlights.





advanced colour conversion (correction) techniques.

S32 Products: semi- permanent.

S33 Products: quasi (mildly oxidising).

S34 Products: permanent colour.

S35 Products: pre-lighteners.

S36 Products: colour removers for artificial colour.

K49 Maintenance and aftercare including future services and products

Explained how the findings were evaluated from the results of the creative colour conversion (correction) service. Explained the advice provided on future services and products.


S37 Complete and evaluate the results of the service and provide advice on future services, aftercare and products

Professional development

B3 Flexible and adaptable: flexibility to changing working environment and demands. Demonstrates and encourages curiosity to foster new ways of thinking and working

Explained how they have promoted their own professional development and embraced continual development and improvement, fostering new ways of thinking and working. Explained a situation where a degree of flexibility was required to meet a change in the demand/work environment.


B5 Professional Development: promote own professional development, embraces continual development and improvement


6 Appendices

Appendix 1 The following table is an example of how the KSBs for the professional discussion could be mapped to examples of evidence for the collection on looks portfolio.

Standard KSB Examples of evidence

Evidence 1 could cover:

K1 Researches fashion forward trends - The principles and stages of planning, researching and developing fashion forward trends, different media types and platforms.

Mood boards/story boards Social media platforms

K2 Researches fashion forward trends - How to promote fashion forward collection of hairstyle looks using a choice of media to target a specific market, individuals or groups.

K3 Researches fashion forward trends - How a collection of hairstyle looks can be used to promote individuals and salons.

S1 Researches fashion forward trends - Research fashion trends using the results to plan, design, create, produce and present a fashion forward hairstyle collection, identifying the purpose and message of the given collection.

Evidence 2, 3 and 4 could cover:

K5 Create a collection of hairstyle looks - How to create the collection of hairstyle looks using a range of models and methods of recording the collection.

Collection 1 – Using precision cutting techniques Collection 2 – Using advanced colouring techniques Collection 3 – Using creative styling techniques Mood boards/Story boards Social media Style books Multi media

K8 Create a collection of hairstyle looks - The influencing factors and individual characteristics which need to be considered when creating a collection of hairstyle looks.

S8 Create a collection of hairstyle looks - Use and adapt a range of technical skills to create a collection of hairstyle looks using advanced creative colouring.

K8 Create a collection of hairstyle looks - The influencing factors and individual characteristics which need to be considered when creating a collection of hairstyle looks.


K15 Methods of presenting showcasing and promoting the collection of hairstyle looks internally using a visual medium.

Multi media Mood boards/Story boards Style books

S10 Present a collection of hair looks - Present and promote the collection internally using a visual medium.

K14 Present a collection of hair looks - The process of evaluating the success of the final collection using appropriate evaluation tools to demonstrate the effectiveness and success.

S11 Present a collection of hair looks - Evaluate the results of the collection against the research results to improve further practice.



K16 Client consultation - Health & safety legislation, safe working practices and effective communication related to smoothing and strengthening services.

Consultation forms Witness testimonies Case studies

S12 Client consultation - Maintain effective and safe methods of working and effective communication whilst completing smoothing and strengthening services.

K17 Client consultation - How to complete an in-depth complex analysis of the client hair and scalp for smoothing and strengthening services.

S13 Client consultation - Carry out in-depth complex analysis of the client hair and scalp to plan and agree the smoothing and strengthening services.


K21 The types of smoothing and strengthening systems, products, tools and equipment, their application and removal.

Case studies Photographic evidence (before, during and after) Story board

S14 Use and apply products, tools and equipment, to smooth and strengthen clients’ hair to the degree of straightness required.



K23 The types of problems that may occur during the smoothing and strengthening service.

Work sheets Charts/tables Handouts Witness testimony Case study



K24 Maintenance and aftercare including future services and products.

Case study S17 Evaluate the results of the service and provide advice on future services and

products.


K36 The reasons for pre-softening and pre-pigmenting hair. Case study Story board Assignment Charts


S28 Using pre-pigmentation and colour. Case study Story board Assignment Charts



S24 Resolve problems that may occur during creative colour conversion service. Case study Story board Assignment Charts


K39 Methods of applying and removing colour products.

Case study Story board Assignment Charts

K46 How to use creative sectioning techniques to personalise the colour result and enhance the finished look.

K47 Products, tools and equipment used in advanced colour conversion (correction).

K48 The considerations to be taken into account when using advanced colour conversion techniques.


S25 Removing artificial colour.


S26 Removing bands of colour.

S27 Recolouring hair treated with lightener.

S29 Recolouring hair that has had artificial colour removed.

S30 Correcting highlights and lowlights.




S32 Products: semi- permanent.

S33 Products: quasi (mildly oxidising).

S34 Products: permanent colour.

S35 Products: pre-lighteners.

S36 Products: colour removers for artificial colour.


K49 Maintenance and aftercare including future services and products. Case study Story board Assignment Charts

S37 Complete and evaluate the results of the service and provide advice on future services, aftercare and products.

Evidence 17 to cover:


B3 Flexible and adaptable: flexibility to changing working environment and demands. Demonstrates and encourages curiosity to foster new ways of thinking and working.

Witness testimonies Certificates of attendance Social media Story board Competition work

B5 Professional Development: promote own professional development, embraces continual development and improvement.

Useful contacts

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Learners

General qualification information

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