Level 3 Qualifications in Housing Practice learning/L3ACDHP 0912 housing... · students and the...

CIH Distance Learning Centre

Study to suit your lifestyle

Level 3 Qualifications in

Housing Practice

Enquiry pack

September 2012

Learn with us. Improve with us. Influence with us | www.cih.org | 024 7685 1789

2

Contents

Page No.

Section 1 - Introduction

1.1 What is distance learning? 1.2 Courses available by day release 1.3 Applying for this course

Section 2 - About the course

2.1 What is the Level 3 qualification? 2.2 Who is this course for? 2.3 What are the entry requirements for the diploma? 2.4 Admissions process

Section 3 – Frequently asked questions 3.1 What will I receive when I register for this course? 3.2 What do I have to do to complete this course? 3.3 Syllabus and course structure 3.4 What support will I get to complete this course? 3.5 What does this course cost? 3.6 How long will it take me to complete this course? 3.7 How much time will I need to spend on the course? 3.8 What are the other benefits of learning with CIH?

Section 4 - Application form guidance notes 4.1 Employment details 4.2 CIH equality and diversity monitoring 4.3 Learning support 4.4 Partnership centres 4.5 Fees & payments 4.6 Self-financing students 4.7 Financial help 4.8 Refunds policy

Section 5 - Syllabus and Course Structure

3

4

5

7

10

All information in this pack is correct at the time of printing. Please be aware that we occasionally have to make changes to courses or the way we work during course planning.


3

Section 1 - Introduction

1.1 What is distance learning?

Would you like flexibility to choose the qualification that is most appropriate to your work and personal commitments,

career aspirations and finances? The Chartered Institute of Housing Distance Learning Centre can support you and

your organisation through a range of qualifications.

Our expert team of housing and education specialists design and deliver world-class qualifications. No-one is better

placed to help you learn and stay ahead in the changing world of housing and to achieve your career aspirations with

recognised and respected professional qualifications.

By studying through distance learning, you will benefit from frequently updated course materials, assignments,

information on study skills, topical news feeds and other links as well as a whole range of online resources that are all

made easily accessible via your student website (called Moodle).

We ensure our students receive an enhanced learning experience through on-going support from expert tutors by

telephone, post, email and face to face events; as well as providing you with opportunities to interact with fellow

students and the wider learning community through on-line discussion forums.

As the UK’s largest awarding organisation for housing qualifications you can be sure that learning with CIH will develop

your knowledge and understanding of current and rapidly changing issues facing the sector.

1.2 Courses available by day release

This course is also available through colleges by day release (meaning you would attend a college one day a week). If you would like to know about these please visit the CIH website www.cih.org/qualifications.

1.3 Applying for this course

Please ensure you have read this pack fully before completing your application form, making sure you are registering for the correct course and that you include either authority to invoice from your employers or, if you are paying for the course yourself, your first instalment.

Applications for this course should be sent to the address on the back of this enquiry pack by 28 September 2012 at

the latest. You can either complete a printed application form or download one from www.cih.org/DistanceLearning.

During the course you will need to attend two study days which are designed to support you in your studies.

Attendance at the enrolment/induction day (all levels) and the Residential/ study day (Certificate and Diploma

only) is compulsory. Full details of these events will be sent to you nearer the time.

If you require further details regarding this course contact us on 024 76 851789 or email [email protected] .

http://www.cih.org/resources/PDF/Education/CIH%20AO%20Certificate%20Course%20List%202011-12%20v4%20Oct%2011.pdf

http://www.cih.org/DistanceLearning

mailto:[email protected]


4

Section 2 - About the course

2.1 What are Level 3 qualifications in housing practice?

Level 3 courses in housing practice will provide you with an enhanced knowledge and understanding of key areas in

delivering housing services, to help you in your job and broaden your knowledge of how your organisation works.

Depending on the number of modules and assignments completed, you will receive an Award (the smallest

qualification), a Certificate or a Diploma (the largest). Students passing these courses will then be able to progress to

the CIH Level 4 qualifications in Housing Practice. For the duration of study, students receive free membership of CIH

where you can use the letters CIHM after your name.

2.2 Who is this course for?

Level 3 housing practice qualifications are for people involved in housing and communities who want to develop their

knowledge and understanding of key areas in delivering housing services.

2.3 What are the entry requirements?

You should be working within a housing organisation or in a related field and will need 4 GCSE passes at Grade C or

above, a Level 2 qualification or equivalent, or GNVQ Intermediate or an equivalent qualification.

You may be admitted without the normal entry requirements or formal educational qualifications but you will need to

produce evidence of experience, appropriate study skills preparing you for the course and demonstrate your

commitment.

In order to successfully complete the course you will need to be working in a housing (or related organisation). If you

don’t work in a relevant organisation you will need to provide us with evidence of a placement secured within housing

before you start and for the duration of your course.

2.4 Admissions process

If you haven’t provided us with all the information that we need to do this we may need to come back in order to

check your eligibility. If we decide that you are not eligible for the programme we will explain why. It may be that you

have not got the required qualifications or sufficient housing experience, or you don’t have the correct visa to qualify

as a home student. Where possible we will offer you an alternative course.

Once we have satisfied ourselves that this is the right course for you we will let you know that you have been

accepted onto the course. You will usually hear from us within two weeks.

Useful contacts: (Please note there is a fee attached to the service for any of the below.)

OCR can provide a statement of your results - www.ocr.org.uk, telephone 01223 553 998

Edexcel can provide a duplicate certificate www.edexcel.org.uk, telephone 0870 240 9800

http://www.ocr.org.uk/index.html

http://www.edexcel.org.uk/home/


5

Section 3 – Frequently Asked Questions

3.1 What will I receive when I register for a Level 3 course?

Course and study materials will be available online through e-learning resources. You will receive login details

for your student Moodle site and for access to your e-modules, assignments and other course related

information; as well as:

a student Guide/Handbook

details of online induction activities

an invitation to a one day compulsory enrolment/induction event

an invitation to a Residential/one day study event (Certificate and Diploma only)

contact details for your academic tutor and your Delivery Centre

3.2 What do I have to do to complete Level 3 qualifications?

You can study at a time and place to suit you and build up unit-based credits leading to a full qualification

All Level 3 qualifications have two core modules and for the Certificate and Diploma you have a choice of

pathway (see section 5) which you confirm on registration

At the beginning of the course you will need to complete online induction activities and attend a compulsory

enrolment/induction day

For those studying the Certificate or Diploma you will need to attend a further compulsory Residential/study

day

Assessment is through coursework only. There are no examinations.

Assignments will be completed by you in accordance with the timetable in the CIH Student Guide/Handbook.

You will be able to talk to your tutor for advice during writing your assignments. You will also have the chance

to discuss your assignments and how to approach them at the induction day associated with the course.

3.3 What is the syllabus and course structure?

See section 5 of this document.

3.4 What support will I get to complete this Level 3 course?

The Distance Learning Centre has a number of support mechanisms in place to assist you through your course.

At the beginning of the programme the enrolment/induction day will give you a brief introduction to the course, for

example, how it is delivered, assessed and the support you will get from the CIH Teams. It also aims to cover those

skills or areas which cannot be addressed by distance learning e.g. team work and presentation skills.


6

On an on-going basis,

You will be allocated an academic tutor who will offer you support throughout your course via email, telephone, correspondence and face to face events.

Your tutor will mark your assignments and give you feedback as well as providing you with advice and support on any academic issues.

You will be supported by staff from CIH Distance Learning throughout your course and who will offer guidance when personal/work-related problems arise which may affect your studies.

Important Note:

Once you have enrolled and commenced your studies, if there is evidence that the course you have enrolled on is not the right course for you based on the study skills and aptitude you have demonstrated, it is possible that you will be advised to consider a transfer to an alternative, more suitable programme.

3.5 What does this course cost?

Award Certificate Diploma

Cost £650 £950 £1,200

This includes membership of the CIH for the duration of your course.

3.6 How long will it take me to complete this course?


Length 6 months 9 months 12 months

3.7 How much time will I need to spend on the course?

Depending on your existing knowledge and learning speed, you will need to study around six hours a week.

We try to structure the course in a way which helps you to plan your time, but you will need to be disciplined about the way you organise your study time. You’ll have a chance to address this in more detail during your induction programme, but to give you a chance to think about how you will approach this we have included a section on how you plan to approach this on the application form. Please make sure that you have given this thought before filling out the form. We want you to have a good experience of studying with us and we know that this is one of the challenges of distance learning.


7

3.8 What are the other benefits of learning with CIH?

As a student on a CIH course you will be eligible to become a CIH Member and to join a strong community of over 23,000 members throughout the UK and overseas. This membership is provided free of charge to those studying a CIH accredited course and will provide you with access to a range of resources that are invaluable to your academic studies. You will receive the Essential and Information packages as an inclusive part of your membership. Here are just a couple of benefits you will receive:

Inside Housing – keep up to date with the news and current issues in the sector with your free copy of this trade press publication.

News and Views – receive the weekly e-zine from the CIH which brings together news, links to useful websites and developments both in the sector and at CIH

Policy and Practice Focus – our new quarterly bulletin will keep you informed about consultations, policy development and provide a way to get involved and be part of CIH’s wider work.

Section 4 - Application guidance

Before you complete your application form, please read these additional notes which will help guide you through the

application process.

4.1 Employment details

Please provide the address of your employer, including a contact telephone number, fax number and e-mail address (where appropriate) so we can contact you during the working day if necessary. If your employer has a head office and this is different from the address where you work, please provide the head office address.

4.2 CIH equality and diversity monitoring

CIH is committed to ensuring that its services are accessible to everyone regardless of race, gender, religion, sexual orientation or age. We collect information about our students so that we can highlight any improvements needed in our service.

4.3 Learning support needs

We want to make sure that you have the right support to successfully complete the course so it is important that you fill in this section in full, especially if you feel you have specific learning needs.

If you do have learning support needs, in order to make sure you know what support is available we will send you a Learning Support Agreement which sets out the practical support we can offer you throughout your studies with us. Please read and sign the Learning Support Arrangement before your registration is finalised to ensure that the course you are applying for is the right one for you.

4.4 Partnership centres

Students in Scotland will be registered with Dundee College; those in Wales with CIH. For students in England

studying the Diploma you will be registered with CHS; those studying the Certificate and Award, with CiH.

http://www.cih.org/policy/display/vpathDCR/templatedata/cih/policy/data/Equality_and_diversity


8

4.5 Fees & payment methods

The cost of the course is detailed in section 3.5 of this document. This includes membership of CIH for one year.

If your employer is paying for this course please ensure that the “Declaration by employer” section is fully completed and return this form with a purchase order number to the Distance Learning Centre at CIH.

If you are a non UK/EU national, you will still be able to enrol with CIH Distance Learning. Please contact us for further information and guidance.

4.6 Self-financing students

If you are self financing you can either:

Enclose a cheque for the full amount. The cheque should be made payable to the Chartered Institute of Housing. If you are paying by credit card, please ring and give us the details after you have had confirmation that we have received your form. Please send the correct amount (if you do not send the correct amount there could be a delay in processing your application form). Or

Pay by instalments: If you are paying by instalments, you will not have access to all your course materials at once. With the first instalment you will have access to the first two modules only. When you require access to your next module you will need to contact DLC with payment details for your next instalment. We will then authorise you for accessing the module(s) you are paying for. Individuals who are paying for the course themselves can pay in instalments.

• Initial payment with application (Includes module 1, 2 and residential) is £600

• £200 per module subsequently

4.7 Financial help

If course fees present you with an obstacle, there are a number of different sources of financial support for people

who wish to undertake courses of education.

CIH Butler Bursary

Details will be available on our website http://www.cih.org/butlerbursary

Positive Action Training in Housing (PATH)

PATH National Ltd was set up in March 2000 following the merger of PATH London and PATH Local Authorities. PATH

schemes are run by many organisations providing education and training for Black and Minority Ethnic people who

wish to work in housing. For example, Sandwell MBC has run a PATH scheme for more than ten years. If you want to

http://www.cih.org/butlerbursary


9

find out more about PATH schemes in an area near you, please contact PATH National Ltd, Path National Ltd, 73-81

Southwark Bridge Road, London, SE1 0NQ, telephone 020 7939 9725 or email [email protected]

Family Welfare Association (FWA)

The Family Welfare Association is another source of funding. It will consider applications from single parents, the

disabled, and others. They award grants of up to £200.

For further information call 020 7254 6251 after 10 am and ask for the Educational grant Advisory Service, or email

[email protected]

Prospect Training Services

This organisation is funded by the DFEE. Funding is provided for those wishing to embark upon adult work based

learning. Applications are considered on an individual basis. For more information call 01452 507131/331500 or email

[email protected]

Learndirect

Learndirect was launched in February 1998. It is a telephone help-line which helps callers with learning and career

enquiries. The telephone number for Learndirect is 0800 100 900 or visit their website at www.learndirect.co.uk.

4.8 Refunds policy

Our refunds policy is detailed below. All withdrawals from the course must be made in writing to the CIH Distance Learning Centre (address on the back of this enquiry pack).

Stage Policy

Student has not attended Induction day /enrolled Full refund

Student has not attended Induction day. Full refund

Student has attended Induction day/enrolled and it

is within 2 months of the closing date of 28 September

2012

Full refund minus

admin fee of £100

Student has attended Induction day and it is more

than 2 months of the closing date of 28 September

2012.

No refund



http://www.learndirect.co.uk/


10

Section 5 – Syllabus and course structure

CIH Level 3 qualifications in housing practice

Size of qualification Number of units Number of assignments

Award 4 2

Certificate 9 4

Diploma 12 5


Pathway

available

N/A Managing Housing Services

Support for Independent Living

Housing Advice and Information

Managing Housing Services

Support for Independent Living

Housing Advice And Information

Level 3 qualifications structure

All Certificate and Diploma students must complete the two mandatory modules plus those

for their chosen pathway

Assessment Plan

Core Modules (1 & 2 are mandatory) Award Cert Dip

Module 1 Professional Practice Skills for Housing

Module 2

A: Delivery of Affordable Housing Services

B: Equality & Diversity for Housing

C: The Social Context of Housing in the UK


11

Level 3 qualifications structure (cont)

Managing Housing Services pathway

Module 3 A: The Economic Context of Affordable Housing

B: Housing Policy & Affordable Housing

Module 4

A: Involving Housing Service Users

B: Prevention & Management of Rent Arrears

C: Occupancy, Tenure and Lettings

Module 5 A: Community Development

B: Managing Neighbourhoods

C: Dealing with ASB in Housing

Support for Independent Living pathway

Module 3 A: Personalisation & Delivering Support for Independent

Living

B: Planning Support for Independent Living

C: Role of the Support Worker for Independent Living

Module 4

A: Homelessness Services & Prevention

B: Occupancy, Tenure and Lettings

Module 5 A: Accessible & Adaptable Housing

B: The Context of Telecare Services Provision

C: Option 1 – Independent Living for Older People

C: Option 2 – Housing and Young People


12

Level 3 qualifications structure (cont)

Housing Advice and Information pathway

Module 3

A: The Legal Framework for Housing

B: Introducing Social Welfare

C: The Framework for Housing Advice

Module 4 A: Homelessness Services & Prevention

B: Occupancy, Tenure & Lettings

Module 5 A: Dealing with ASB in Housing

B: Prevention & Management of Rent Arrears

C: Repairs & Maintenance in Housing

Organisations

UNIT AIMS

Professional Practice Skills for Housing

This unit enables learners to develop and reflect upon professional practice skills for housing. It will explore in breadth

communication skills, organisational skills, team working, and customer service skills, and will introduce learners to

professional development planning.

Delivery of Affordable Housing Services

The unit aims to introduce learners to affordable housing organisations and the services they deliver. This includes

the key themes of partnership working, resident participation and regulation.

Equality and Diversity for Housing

This unit introduces learners to equality and diversity legislation in a housing context. It also looks at the diversity of

communities and how organisations respond to diversity in order to provide effective services.

The Social Context of Housing in the UK

The aim of this unit is to provide learners with an opportunity to explore the social context within which affordable

housing is developed and provided. The unit explores demographic trends and issues related to social change and

inequalities.


13

PATHWAY : MANAGING HOUSING SERVICES

The Economic Context of Affordable Housing

The aim of this unit is to provide learners with an opportunity to explore the broad economic context within which

affordable housing is developed and provided. The unit explores issues related to supply and demand, the ways in

which income and wealth influence effective demand and therefore tenure choice. It also looks at the impact of

broad structural changes in the economy on national and local labour markets and job opportunities.

Housing Policy and Affordable Housing

The aim of this unit is to provide learners with an opportunity to explore the developments in housing policy that have

shaped the housing market and the provision of affordable housing.

Involving Housing Service Users

This unit aims to give learners an introduction to the drivers for service user involvement, and to enable them to plan

for more effective involvement.

Prevention and Management of Rent Arrears

This unit requires learners to understand the importance of a rent arrears strategy and the management of supportive

services. It will also examine the legal framework for arrears management.

Occupancy, Tenure and Lettings

This unit gives learners an understanding of the different legal terms on which people may occupy their homes. In

particular, it will explore the different tenancy types available, and how homes are allocated and let by landlords.

Community Development

This unit explores community development and identifies skills and resources required to facilitate community

development, and the role of the housing profession in this.

Managing Neighbourhoods

This unit aims to help learners understand the purpose and elements of the ‘neighbourhood management’ approach,

and to be able to take a ‘neighbourhood management’ approach to address the needs of particular areas.


14

Dealing with Anti-Social Behaviour (ASB) in Housing

This unit will help learners to understand the ways in which landlords and their partners can deal with Anti- Social

Behaviour (ASB).

PATHWAY : SUPPORT FOR INDEPENDENT LIVING

Personalisation & Delivering Support for Independent Living

This unit looks at the policy, funding and monitoring context in which support services operate. It also examines the

role service users may play in service design and monitoring for independent living.

Planning Support for Independent Living

This unit looks at approaches to developing, implementing and reviewing support plans and the importance of

partnership working in supporting individuals. It will also examine methods for developing effective working

relationships with colleagues in other organisations to improve outcomes for independent living.

Role of the Support Worker for Independent Living

This unit looks at the role of the support worker and the values and principles which underpin the provision of support

services for independent living.

Homelessness Services and Prevention

The purpose of this unit is to raise learner awareness and understanding of the provision of services to both tackle and

prevent homelessness. The unit aims to explore the statutory frameworks concerning homelessness. It also aims to

examine the range of accommodation and services available and strategies and measures for the prevention of

homelessness.




Accessible and Adaptable Housing

This unit explores the relationship between housing, promoting independence and physical access. It will examine

changing approaches towards accessible housing and enable learners to assess a range of housing options, services

and assistive technologies.

The Context of Telecare Services Provision

This unit will provide the learner with knowledge and understanding of the context in which telecare services are

delivered, the business context and the role of partnership working in providing telecare services.


15

Independent Living for Older People

The purpose of this unit is to examine the options available for older people to maintain independent living. It will

explore the provision of housing and related support services for older people. It will also consider the demographic

and social influences and examine how these impact on housing needs and options for older people. The unit also

aims to identify the broader range of services outside of housing that help promote independence and inclusion and

to highlight the importance of multi-agency working.

Housing and Young People

This unit explores the provision of housing and housing related support services for young people. It will examine the

social, political and economic factors that influence young peoples’ housing and support needs. It will consider

housing options and related services for young people and approaches to promoting independence and inclusion for

young people.

PATHWAY : HOUSING ADVICE AND INFORMATION

The Legal Framework for Housing

This unit will enable learners to develop their understanding of relevant aspects of the civil and criminal justice

process and to consider how criminal, contract law and tort impacts on housing. This unit will also explore the basis

for housing law in a country in the EU.

Introducing Social Welfare

This unit will enable learners to develop their understanding of social welfare provision in the UK. It will identify key

stakeholders in welfare provision and anticipate future trends in welfare provision.

Framework for Housing Advice

This unit explores the framework for providing housing advice. It will look at the statutory framework for providing

housing advice, identify the range of housing advice provided and examine how it is funded. It will also introduce

learners to the principles of advice giving.

Homelessness Services and Prevention

The purpose of this unit is to raise learner awareness and understanding of the provision of services to both tackle and

prevent homelessness. The unit aims to explore the statutory frameworks concerning homelessness. It also aims to

examine the range of accommodation and services available and strategies and measures for the prevention of

homelessness.


16




Dealing with Anti-Social Behaviour (ASB) in Housing

This unit will help learners to understand the ways in which landlords and their partners can deal with Anti Social

Behaviour (ASB).

Prevention and Management of Rent Arrears

This unit requires learners to understand the importance of a rent arrears strategy and the management of supportive

services. It will also examine the legal framework for arrears management.

Repairs and Maintenance in Housing Organisations

This unit will cover approaches to repairs and maintenance in a housing organisation. It will look at landlord and

tenants/leaseholders legal rights and obligations for repairs and maintenance. It will cover approaches to long term,

cyclical and day to day (responsive) repairs. It will also explore repairs reporting processes for tenants/ leaseholders

and repairs service monitoring systems by landlords.


17

Contact

Chartered Institute of Housing

Distance Learning Centre

Octavia House

Westwood Way

Coventry

CV4 8JP

T: 024 7685 1789

F: 024 7669 4209

E: [email protected]

Date post:	17-Feb-2018
Category:	Documents
Upload:	leminh
View:	214 times
Download:	0 times

Level 3 Qualifications in Housing Practice learning/L3ACDHP 0912 housing... · students and the...

Documents